Call Center Software in the UK
UK Virtual Number
Best Call Center Software in the UK
Find the best call center software in the UK that helps you talk to customers better and makes your team work faster. Use features like call analytics and multi-channel support to improve your service.
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Call center software in the UK is a powerful tool that helps businesses manage inbound and outbound calls more efficiently. It connects customers to the right agents, reduces wait times, and improves overall service quality.
UK call center software supports local, mobile, toll-free, and vanity numbers. It also enables VoIP calling and seamless integrations with popular CRM platforms like HubSpot, Zoho CRM, and Salesforce.
With cloud-based options, teams can work remotely while maintaining high call quality. Additional features include global calling to over 100 countries, SMS messaging, voicemail support, and the ability to expand your business without heavy hardware investment.
Why Businesses in the UK Should Use Call Center Software
Streamlined Workflows, Enhanced Efficiency
- Automatic Call Distribution (ACD) routes calls quickly.
- IVR minimizes wait times.
- Reduces agent workload.
- Improves customer satisfaction
Personalized Interactions, Loyal Customers
- Cloud-based VoIP enables remote work.
- Access customer data instantly.
- Tailored responses to client needs.
- Builds stronger customer relationships.
Comprehensive Analytics, Informed Decisions
- Live call monitoring for better agent performance.
- Analytics track call patterns and agent efficiency.
- Call log history tracks every conversation.
- Data helps make smarter business decisions.
Global Reach and Flexibility
- Make calls to 100+ countries worldwide.
- Port existing phone numbers easily.
- Manage multiple numbers from one dashboard.
- Expand business without location constraints.
On-Premise Call Center Software
On-premise software gives businesses complete control over their data and operations. With features like ACD, IVR, and call queues, it efficiently handles calls and works well for companies that require high security and direct management.
Cloud-Based Call Center Software
Cloud solutions offer flexibility and easy scaling, letting agents work from anywhere. KrispCall's platform includes power dialers, CRM links, multi-channel support, and call analytics, helping UK businesses grow fast without expensive hardware.
Hybrid Call Center Software
Hybrid systems mix on-premise and cloud benefits, managing both inbound and outbound calls while keeping control and security. This helps UK businesses adapt and scale their operations smoothly.
Key Features of UK Call Center Software
Powerful solutions built to simplify customer engagement, increase team efficiency, and improve overall call center results.
Call Routing System
IVR automates call routing, directing customers to the right agent or department quickly. It reduces wait times, improves service efficiency, and allows agents to focus on complex queries.
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Automated Outbound Calling
Power Dialer automates outbound calls, saving agents from manual dialing. It tracks calls, creates campaigns, manages contact lists, and provides AI-assisted insights for better decision-making.
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Convert Calls to Text
Automated voicemail transcription converts recorded messages into text instantly. This feature saves time, improves workflow, and ensures no important message is ever missed.
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Real-Time Agent Support
AI Call Coaching guides with call barging, whispering, and listening. Supervisors can assist agents during live calls to improve performance and maintain high-quality customer interactions.
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Connect with Your Favourite Tools
Integrates with over 100 CRM platforms, including HubSpot, Zoho CRM, Salesforce, MS Dynamics 365, Pipedrive, and more. Agents can access customer information instantly and deliver personalized, efficient support.
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Loved our features?
Explore MoreGrow Your UK Call Center Globally with Virtual Numbers
Expand your business reach with KrispCall's virtual numbers. This UK call center software enables teams to handle calls efficiently, reduce response times, and deliver seamless service across multiple locations.
- Popular
- North America
- South America
- Europe
- Asia
- Africa
Tailored Call Center Solutions For All Your Needs
AI Call Center
Deliver faster, smarter support with AI-powered call center solutions.
Inbound Call Center
Efficiently manage incoming calls with inbound call center software.
Outbound Call Center
Drive successful outbound campaigns for sales, surveys, and follow-ups.
Blended Call Center
Optimize both inbound and outbound telephony with Blended call center solution.
Threads of Brilliance
AI Suggestion, Reply, Transcribing & Summarizing
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
J C.
HR Officer
Jun 23, 2025
“I love how easy KrispCall is to use, and the helpful support makes it easy for me to manage multiple numbers and stay connected globally.”
Mike B.
Co-Founder and Business Dev...
Jun 04, 2025
“KrispCall won us over with lightning-fast support, effortless access to numbers and SMS, and pricing that makes sense for small businesses.”
Tkachenko E.
Software Developer
Apr 21, 2025
“KrispCall lets me manage all my calls, texts, and voicemails from one place, helping me stay organized and present a professional image wherever I work.”
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
James S.
Software Engineer
May 21, 2025
“KrispCall’s easy setup and intuitive interface keep my team’s communication organized, while its AI-powered platform has streamlined global calls and customer interactions.”
Taha Ryuko S.
Founder & CEO
May 29, 2025
“We received a prompt response right after reaching out, and KrispCall helped resolve my virtual identity issue.”
Colin L.
Server
Feb 11, 2025
“We use KrispCall for a Hong Kong number to receive OTPs—the service is reliable, support is excellent, and the daily usage emails keep us in the loop.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
Turan B.
Researcher
Jun 05, 2025
“KrispCall helped me get a virtual number that makes international calling smooth and easy.”
Sandeep M.
Real Estate Specialist
Apr 22, 2025
“KrispCall helped me get a UK number and set up WhatsApp and Telegram effortlessly for my real estate client calls from Dubai.”
Teddy M.
Finance Professional - Busin...
Feb 04, 2025
“Super quick setup and amazing support, KrispCall made it easy for our customers to reach us!”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Instantly integrate KrispCall with 100+ CRMs
KrispCall’s robust integrations effortlessly connect with your existing technology. Plus, with support for Zapier, Make, and more, you can build custom integrations tailored to your specific needs.
Hubspot
Pipedrive
MS Teams
Zoho CRM
ActiveCampaign
Crisp
MS Dynamics 365
monday.com
Capsule
Front
noCRM.io
Nimble
Bitrix24
Intercom
Help Scout
Salesflare
Pipeline
Outreach
Ontraport
Nutshell
Klaviyo
Gorgias
FreshSales
Firmao
Apptivo
Close CRM
Kommo
LeadSquared
TeamLeader
Keap
Engagebay
OnePageCRM
Salesmate
Salesloft
Pipeliner
Zendesk
Copper
Integrately
Make
Pabbly
Highlevel
Pipedream
Pricing that fits all team needs and sizes
Select the plan that best suits your business requirements based on the number of users and features you need.
Essential
$ 15
Per user per month
Calling & SMS charges applicable
Recommended for Small Businesses, Startups & Freelancers
Standard
Popular$ 40
Per user per month
Calling & SMS charges applicable
Recommended for Mid-size Businesses & Call Centers
Enterprise
Custom
Pricing
Calling & SMS charges applicable
Custom solution for teams with varying needs. Upgrading to Enterprise plan
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
Call center software in the UK helps businesses manage inbound and outbound calls efficiently. It uses features like Automatic Call Distribution (ACD) to route calls to available agents, Interactive Voice Response (IVR) for self-service options, auto-dialers for outbound campaigns, and AI-driven tools for routine queries. Cloud-based systems allow teams to handle high call volumes while focusing human agents on complex issues.
Yes, call center software in the UK is suitable for small businesses. Many solutions offer scalable plans, cloud-based deployment, and affordable pricing, allowing small teams to manage customer interactions professionally without heavy infrastructure costs.
Key features include automatic call distribution, IVR, call analytics, call recording, multi-channel support (voice, SMS, chat, social media), AI-assisted tools, and integration with CRM platforms. These features help streamline operations, improve agent productivity, and enhance customer satisfaction.
Yes, modern UK call center software supports multi-channel interactions. Agents can interact with customers via voice, SMS, live chat, and social media from a unified platform, providing a seamless and consistent customer experience.
The setup time typically ranges from a few hours to a few days, depending on the complexity of the system, the number of agents, and the level of customization required. Cloud-based solutions often allow faster deployment than traditional on-premise systems.
Yes, most UK call center software integrates with popular CRM platforms like Salesforce, HubSpot, Zoho CRM, MS Dynamics 365, and Pipedrive. Integration allows agents to access customer information instantly and deliver personalized support.
Yes, leading UK call center software includes AI-powered tools like virtual agents, power dialers, AI call coaching, and call analytics. These features help improve agent efficiency, optimize call workflows, and enhance customer interactions.
To choose the best UK call center software, evaluate your business size, budget, required features, scalability, and the quality of customer support. Consider cloud vs on-premise options, AI capabilities, multi-channel support, and integration with your existing systems to ensure a solution that fits your operations.
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Streamline UK Call Center Operations with KrispCall Software
Transform your UK call center performance with KrispCall’s software solutions. Advanced telephony features, AI tools, and CRM integration help teams manage calls efficiently, improve agent productivity, and deliver seamless customer experiences.
CRM platforms integrated
