Best US Virtual Phone Number Providers in 2023

Communication is the forefront factor of generating leads and revenue for businesses. If you are working on growing your business in the US then you should get a virtual phone number.

There are many US virtual phone number providers offering different types of US phone numbers.

You could get a local landline or telephone number but the expenses on telecommunication can get out of hand. Fortunately, cloud-based phone services are extremely affordable and do much more than handle phone calls and text messages.

Even for the international market, getting a USA virtual phone number allows businesses to create their local presence in America.

In this article, we will learn about the top American virtual phone number providers and how to purchase a virtual number for your business or personal use. 

What is a US Virtual Phone Number?

A virtual phone number in the US is a cloud phone number that allows callers to interact with people without using traditional phone networks. Instead of a traditional copper wire connection, it requires an internet connection.

Virtual phone numbers can be used to make and receive calls using softphones, laptops, VoIP phones, tablets, and smartphones.

It gets rid of the physical limitations that regular phone numbers have traditionally had. Furthermore, it enables companies to have more control and flexibility when it comes to handling phone calls.

There are hundreds of US Virtual Phone number providers that provide different types of virtual numbers.

The US virtual phone number follows the North American Numbering Plan. Its international country code is 1.

The phone numbers in the US typically consist of ten digits: three for the area code, three for the central office/exchange code, and the remaining four for the subscriber number.

For example:

What are the types of Virtual phone numbers in the US?

The thing about virtual phone numbers is that they resemble the looks of a typical US phone number. The only difference is one is cloud-based and the other is a plain old telephone number.

Like the traditional phone system, virtual phone number providers offer different types of phone numbers. Generally, there are the following 5 types of virtual phone numbers in the US.

Local phone numbers

The US local phone number consists of 10 digits and begins with a 3-digit area code. The next 3-digit is the central office/exchange code and the remaining 4 digits is the subscriber number.

Generally, the format of a US local phone number is XXX YYY ZZZZ where XXX is the area code, YYY is the central office/exchange code and ZZZZ is the subscriber number.

Mobile phone numbers

Unlike other countries, the US uses the same format of local numbers for their mobile number. It is impossible to distinguish if a person is calling from a landline or mobile.

Thus, US mobile phone number consists of 10 digits and begins with a 3-digit area code. The next 3-digit is the central office/exchange code and the remaining 4-digit is the subscriber number.

Generally, the format of a US mobile phone number is XXX YYY ZZZZ where XXX is the area code, YYY is the central office/exchange code and ZZZZ is the subscriber number.

Toll-free numbers

The US toll-free numbers consist of 10 digits. It begins with the prefix 800, 888, 877, 866, 855, 844, or 833 and the remaining 7 digits are phone number digits. These prefixes are not interchangeable. Each prefix directs you to a different recipient.

Generally, the format of a US toll-free number is XXX YYY YYYY where XXX is the toll-free code(prefix) and YYY YYYY is the phone number.

Vanity phone numbers

The US vanity number is a 10-digit phone number similar to a US toll-free number. It is a custom number as subscribers can choose either word, name, number, or acronym. It begins with the prefix 800, 888, 877, 866, 855, 844, or 833.

Generally, the format of a US vanity phone number is XXX YYY YYYY where XXX is the toll-free code and YYY YYYY is either word, name, number, or acronym.

Bring your own Carrier(BYOC)

Many US Virtual phone number providers enable you to shift your existing virtual phone number from one cloud phone system to another cloud phone system.

Why is business shifting toward virtual phone numbers?

When it comes to increasing prospects and  Revenue, communication is a critical component for businesses. The traditional phone system is incapable of keeping up with today’s competitiveness. As a result, companies are increasingly transitioning to cloud-based phone systems.

Organizations using traditional phone lines are falling behind in terms of performance, sales automation, workforce efficiency, and AI as more and more businesses migrate to cloud platforms.

To manage phone calls and text messages, cloud phones need virtual phone numbers. These numbers are considerably superior to traditional phone numbers for a number of reasons.

Benefits of using  US Virtual phone numbers for Business

Cost-effective

Virtual phone numbers have a variety of advantages and being cost-effective is one of them. A virtual number might cost anywhere from 0 to 15 dollars. On top of that, the call rates are very affordable

Despite the fact that you may have to pay an additional fee for phone calls and texts, it is still about 60% less expensive than ordinary phone lines. Furthermore, cloud-based phone systems reduce the need for extra hardware further resulting in lower costs.

Flexibility and Mobility

Virtual phone numbers are popular for their remote accessibility. With an internet connection and internet-enabled device, you can use the services of cloud telephony from any location.

You can handle your business calls and messages from your home, outdoors, etc., and always be available for your teams and prospects. Your cloud phone service provider can give you a softphone that allows you to use your phone number.

Multiple virtual phone numbers

You can buy several virtual phone numbers with business phone systems. You can buy multiple numbers depending on your company’s needs.

Multiple numbers make it easier for firms to handle sales and marketing plans. For example, you can utilize multiple phone numbers for campaigns and advertisements so that you can figure out what led the caller to dial your number.

Privacy and Security

Virtual phone numbers are a fantastic way to conceal your personal cell phone number. You can separate your work and personal calls by using a cloud phone. It assists you in protecting yourself against spam callers.

Virtual phone numbers also have robust encryption methods and security mechanisms in place to keep all of your interactions safe.

It enables you to protect your data and information. Potential dangers are constantly monitored by cloud phone service providers.

Local presence

It takes a lot of effort to run a firm from multiple places. Particularly when it comes to running a business in a new area. With a local virtual phone number, you can establish your presence in a given location even if your company isn’t physically located there.

The local phone number gives companies a strong position which helps them acquire local customers. Locals are more likely to buy a local product, thus establishing a local presence should be a top goal.

Top 20 US Virtual Phone Number Providers in 2022

In the US, there are numerous cloud-based phone systems that offer virtual phone numbers. These platforms have the same motive of providing communication solutions but offer different features, services, and plans.

Not all platforms have the same level of quality. There have various factors that you to consider before choosing a platform.

We focused on the following factors to compile a list of the best virtual phone number providers in the US.

• Pricing plans
• Features and services
• Public reviews
• Customer support
• User Interface

After going through thorough research, we have made the following list of the 20 best US virtual number providers for you in 2022.

1. KrispCall: Provides more than 100+ country virtual phone numbers at a very low cost.
2. RingCentral: Best UCaaS system in the market.
3. Grasshopper: Best for small businesses.
4. Callhippo: Provides virtual phone plans for more than 50 countries.
5. Nextiva: Provides virtual phone numbers with sophisticated features.
6. Ooma: Provides one free US toll-free phone number.
7. Dialpad: AI-powered communications platform for virtual phone numbers.
8. Vonage: Best internet phone services.
9. Aircall: Provides call center software for customer-centric teams.
10. Google Voice: Provides free phone number for the US.
11. 8×8: Best phone system for small businesses.
12. Zoom Voice: Best for conference meetings.
13. Avoxi: Provides excellent coverage across 170+ countries.
14. eVoice: Best for freelancers.
15. Phone.com: Provides good services for small businesses.
16. Freshdesk: Provides free virtual phone numbers for more than 40 countries.
17. CloudTalk: Provides international phone numbers from more than 70+ countries.
18. Talkdesk: Provides excellent customer service experience.
19. Five9: Provides one of the best call center solutions.
20. Virtualphone.com: Provides virtual phone numbers for more than 120 countries.

Now let’s explore each phone number provider one by one.

1. KrispCall

KrispCall is one of the top virtual number providers in the US. It offers a wide range of features and services for your personal and business communication.

Generally, local numbers, mobile numbers, toll-free numbers, and national numbers are the different types of phone numbers from KrispCall.

With KrispCall, you can handle different communication channels like phone calls, text messages, etc. from a single platform. Features such as call routing, call forwarding, sales dialer, and click-to-call widget are the best part of this cloud telephony system.

Call centers are greatly benefited by using their call center software. If businesses are looking for an omnichannel experience then it provides contact center software as well. 

The unified callbox is KrispCall’s main attraction. It is a dedicated dashboard where you can handle all your business communications. Third-party applications like Hubspot, Salesforce, etc can be a part of KrispCall through CRM integration.

Key features:

• Unified Callbox
• Call center and contact center software
• Sales automation tools
• Click-to-call widget
• Sales dialer
• Intelligent call routing
• Call forwarding
• Call monitoring
• Contact Tags
• Call recording
• CRM integration
• Call filters
• Voicemail

Supported devices: Windows/Mac/Android/iOS

KrispCall Free Demo Period: Schedule Free KrispCall demo now.

KrispCall is ideal for: Solopreneur/Small/Medium/Large Business

KrispCall Pricing:

• Basic: USD 15 per user/month
• Professional:  USD 40 per user/month
• Enterprise: Request for quote

Grow your business in the US with your own virtual phone number. With KrispCall’s intuitive and clean user interface, you will get an amazing calling experience for both you and your customers.

Sign up now and get one free US virtual phone number from KrispCall

2. RingCentral

RingCentral is a popular cloud phone service provider in the US. It’s an all-in-one communications solution with a wide range of capabilities. Professional evaluations claim that it is simple to use while also giving a wealth of VoIP and collaboration options.

The bulk of RingCentral’s plans includes powerful functions and services for businesses of all sizes. It allows businesses to receive regular reports and real-time statistics of how things are going for them.

RingCentral is simple to set up and offers a level of versatility that appeals to both small and large companies. It’s a cloud-based solution with rental service for desk and conference phones.

Key features:

• Call screening
• Call forwarding
• RingOut
• Multi-level IVR
• Call monitoring
• Live reports

Supported devices: Windows/Mac/Android/iOS

RingCentral Trial Period: 15 day

RingCentral is ideal for: Small/Medium/Large Business

RingCentral pricing: Based on customer’s requirements

3. Grasshopper

Grasshopper prides itself on being the first option of entrepreneurs and small enterprises, and it certainly lives up to that reputation.

Grasshopper is a phone system for startups and small enterprises that are designed to help them get started with a professional phone system without a hefty price tag or service interruptions.

Grasshopper is a simple, cost-effective, and professional phone program. It emphasizes easy softphone capabilities, allowing you to skip lengthy setup procedures and time-consuming hardware programming.

Key features:

• Call Forwarding
• Voicemail
• Custom Greetings
• Call Transfers
• Ruby Receptionist

Supported devices: Windows/Android/iOS

Grasshopper Trial Period: 7 days

Grasshopper is ideal for: Small Business

Grasshopper Pricing: Based on customer’s requirements

4. CallHippo

CallHippo is a popular and rapidly expanding virtual cloud phone system. It offers a wide range of virtual phone numbers in the US including both landline, mobile, and toll-free numbers.

Businesses can easily communicate with prospects and teams without incurring additional costs. This best virtual phone number supplier also includes a range of services and functionalities that allow businesses to engage with potential and existing consumers.

CallHippo offers a variety of call center capabilities such as call forwarding, interactive voice response (IVR), call recording, and automatic call distribution (ACD).

Key features:

• Power Dialer
• Automatic Call Distribution
• IVR
• Advanced Analytics
• Call Monitoring
• Warm Transfer
• Call Recording

Supported Devices: Windows/Mac/Android/iOS

Call Hippo Trial Period: 14 Days

Call hippo is Ideal for: Small/Medium/Large Business

Call hippo Pricing:

• Bronze Plan: USD 16 per user/Month
• Silver Plan: USD 30 per user/Month
• Platinum Plan: USD 45 per user/Month

5. Nextiva

When it comes to a complex system, Nextiva is frequently recognized as the best in the business. The objective of Nextiva is to give excellent service to both small and large businesses. Customers can get assistance from their sales team in changing phone numbers from current company lines.

Customers can get a virtual phone number from Nextiva from multiple countries at a reasonable cost. Nextiva has a fantastic auto-attendant system that welcomes and redirects callers to the appropriate department. Customers can also opt to get their voicemails through email.

Nextiva key features:

• Advanced call management.
• multichannel customer support
• Queue management.
• Call recording
• IVR.
• Call routing
• ACD

Supported Devices: Windows/Mac/Android/iOS

Nextiva Trial Period: 30 Days

Nextiva is Ideal for: Small/Medium/Large Business

Nextiva pricing: Based on customer’s need

6. Ooma

Ooma is a well-known US cloud-based phone system that is ideal for small, medium, and big companies. It enables you to integrate all of your existing company resources and streamline your workflows to make it one of the US’s best virtual phone businesses.

Ooma has sufficient basic functions to converse with clients for a newly profitable business. It’s worth noting that it doesn’t support CRM integration. It is comparable to other phone carriers and offers a simple calling experience.

Key features:

• Call management
• Virtual call center
• Employee directory
• Call logging and call routing
• Virtual extensions
• Employee directory

Supported Devices: Windows/Mac

Ooma Trial Period: 30 Days

Ooma is Ideal for: Small/Medium Business

Ooma Pricing: Based on customer’s  requirements

7. DialPad

Thanks to artificial intelligence, Dialpad is among the best VoIP providers in the US. It gathers key actions, trains people, keeps track of notes, and measures customers’ experiences in a real-time environment.

Companies can easily communicate with other companies, customers, and the workforce. It also has seamless integration that assists the program to run more smoothly, as well as flexible features that can be adjusted according to the company’s needs and objectives.

Key features:

• Conversation insights
• Call transfer & Call routing
• Peer-to-peer HD video
• Contact Management
• Voice & IVR Recognition
• On-premise Gateway (OPG) solutions
• Omnichannel support
• Customer satisfaction (CSAT) survey

Supported Devices: Windows/Mac/Android/iOS

Dialpad Trial Period: 14 Days

Dialpad is ideal for: Small/Medium Business

DialPad Pricing:

• Standard Plan: USD 15 per user/Month
• Pro Plan: USD 25 per user/Month
• Enterprise Plan: Customized pricing

8. Vonage

Vonage is the best option if you want a long-lasting service. Vonage has progressed from providing internet phone service in the early 2000s to providing modern phone service today.

Vonage is a simple-to-use VoIP platform. In addition to standard VoIP capabilities like call screening, and call forwarding, you get access to Amazon Chime.

While Vonage has a fair price, the use of its toll-free numbers as an add-on costs extra dollars. Vonage, on the other hand, has an insanely vast feature set to pick from allowing you to create the perfect business phone system for your requirements.

Key features:

• Call forwarding
• Call screening
• CRM integration
• Call monitoring
• Virtual Assistant

Supported devices: Windows/Mac/Android/iOS

Ideal for: Small/Medium/Large Business

Vonage Pricing:

• Mobile: USD 19.99 per line/month
• Premium: USD 29.99 per line/month
• Advance: USD 39.99 per line/month

9. Aircall

Aircall is a complete phone call solution that offers virtual phone numbers. It enhances your support team which promotes the client experience. Their call center software includes IVR,  cloud-based calling, skill-based routing,  call queuing, call whispering, and other features.

When you use Aircall’s analytics tool, you can track the performance of your entire team. Computer Telephony Integration (CTI) and insight cards are examples of integration capabilities. For business communications, it is straightforward to use, comprehensive, and interactive.

Key features:

• PowerDialer
• IVR
• Call Routing
• Call Center Analytics
• CTI Integration
• Click to Dial

Supported Devices: Windows/Mac/Android/iOS

Aircall Trial Period: 7 days

Aircall is Ideal for: Small/medium/large business

Aircall pricing:

• Essential: USD 30$ per user/month
• Professional: USD 50$ per user/month
• Custom: Contact sales team for price

10. Google Voice

Google Voice is a business phone system from Google. It is one of the finest internet phone systems available. It provides an impressive list of services, competitive pricing, and the ability to take your home or business phone with you everywhere you go in the US.

You can make free phone calls to the United States and Canada if you own a Gmail account, even if it’s a free one. The Google Voice service includes free messaging. If you enjoy texting then you can use the Google Voice app instead of an unapproved third-party software for messaging.

Google Voice Key features:

• Call blocking
• Personal greetings
• SMS
• Message forwarding

Supported devices: Web/Android/iOS

Google Voice is ideal for: Small/Medium Business

Google Voice Pricing: Contact sales team for price

11. 8×8

8X8 is a premier cloud phone platform for small and medium companies. 8X8 has excellent customer service capabilities as well as HD-voice calling allowing you to communicate with consumers more efficiently and quickly.

Call activity logs and AI-powered voice analytics are included. As a result, firms will be more efficient and generate more income. Furthermore, it benefits a variety of sectors by improving customer service through a flexible solution that works independently of time or location.

The system includes extension dialing, auto-attendant, ring groups, call forwarding, and many more advanced features. It can also be enhanced by combining it with a range of popular business tools and services.

Key features:

• Wait time announcement
• Third-party integration
• Enterprise level security
• Call transfer, call waiting, and call parking
• Group intercom paging
• Advanced reports and analytics
• Inbound call management
• Predictive outbound dialer

Supported Devices: Windows/Mac/Android/iOS

8×8 Trial Period: 30 Days

8×8 is ideal for: Small/Medium/Large Business

8×8 Pricing:

• 8×8 Express: USD 12 per user/Month
• X2: 24 per user/Month
• X4: 44 per user/Month

12. Zoom Phone

Zoom Phone combines phone, meetings,  video, and chat into a single platform. Users can make and receive phone calls, exchange content, join in video meetings, and send chat messages using its easy-to-use application. It elevates the quality of the calling and meeting experience.

The Zoom Phone’s compatibility with other Zoom services is another is great feature for handling business communication. Zoom Phone plan enables you to get direct phone lines to Zoom Rooms.

When you make a call with Zoom Phone, you can instantly convert it into a Zoom meeting or combine it with another conversation. You can transition between Zoom Phone calls and meetings.

Zoom Phone Key features:

• Call Transfer
• Call Forwarding
• Voicemail
• Call Recording
• Salesforce Integration

Supported devices: Windows/Mac/Android/iOS

Zoom Phone is ideal for: Small/Medium/Large Business

Zoom Phone Pricing: Contact sales team for price

13. Avoxi

Avoxi is a popular cloud-based phone system that has outstanding coverage in over 170 countries. It enables businesses to communicate with customers 24 hours a day, seven days a week. This cloud-based solution combines telephony, chat, and contact center functions into a single platform.

It also lowers the need for extra equipment and expenditures enabling your company to expand swiftly at a minimal cost while maintaining a high level of customer service. Finally, it enables companies to expand into new markets and attract new clients.

Key features:

• Real-time reporting
• Third-party integration
• Call routing, Call Monitoring and Call recording
• Automatic Call Distribution
• Knowledge base management
• Predictive Dialer
• Voicemail Transcription

Supported Devices: Windows/Mac/Android/iOS

Avoxi Trial Period: 30 Days

Avoxi is ideal for Small/Medium/Large Business

Avoxi pricing:

• Launch Plan: USD 0 per user/month
• Contact Plan: USD 19.99 per user/Month
• Contact Plan: USD 19.99 per user/Month

14. eVoice

Small and medium enterprises (SMEs) and freelancers can benefit from eVoice‘s extensive phone message and voice communication features. You can record customized greetings with a variety of automated voices, dialects, and languages utilizing the software.

You can program an automated receptionist to take incoming calls and forward them to the appropriate party. You can also create a custom directory menu that directs calls to specific extensions.

Clients can also leave messages on eVoice’s voicemail system which is accessed via a private phone number. The audio files or transcriptions are prepared and forwarded to your email address.

eVoice Key features:

• Auto Receptionist
• Auto Attendant
• Call forwarding
• Conference Calling
• Greeting

Supported devices: Web/Android/iOS

eVoice Trial Period: 30 days

eVoice is ideal for: Small/Medium Business

eVoice Pricing: Based on customer’s needs

15. Phone.com

Phone.com is widely regarded as the most cost-effective technology on the market. It aspires to be a cost-effective VoIP service for small businesses, with a base plan that is less expensive than most competitors.

Phone.com is widely regarded as the most cost-effective technology on the market. It aspires to be a cost-effective VoIP service for small businesses, with a base plan that is less expensive than most competitors.

Phone.com Key features:

• Call recording
• Call screening
• Call waiting
• Call notifications
• Call Analytics

Supported devices: Windows/Mac

Phone.com Trial Period: 30 days

Phone.com is ideal for: Small/Medium Business

Phone.com Pricing:

• Basic Users: USD 12.99
• Plus Users: USD 19.99
• Pro Users: USD 29.99

16. FreshDesk

FreshDesk is an internet phone solution for companies of all sizes. It allows small businesses to communicate with their customers for a reasonable cost.

FreshDesk is a clever solution that allows you to integrate your CRM and helpdesk. Administrators can get real-time information thanks to its robust reporting and analytics. It has phone numbers for over 90 different countries.

It’s effective because it enables you to handle phone calls without difficulties. Also,  It enables users to set up a help desk in a few simple steps without the need for any phone equipment.

FreshDesk Key features:

• Simultaneous call handling
• Call quality monitoring
• Agent call scripting
• Web callback service
• A completely customizable system
• Highly reliable and secure
• Customer interaction history

Supported Devices: Windows/Mac/Android/iOS

Freshdesk Trial Period: 21 Days

Freshdesk is ideal for: Small/Medium Business

FreshDesk Pricing: Based on the client’s requirements

17. CloudTalk

CloudTalk is a virtual phone platform that can be used by teams located all over the country. CloudTalk streamlines the calling process enabling you to make more calls in less time.

Intelligent call routing, predictive dialing, call forwarding, integrations,  and many other features are available in CloudTalk. It has customizable options including personalized voicemails. It has virtual phone numbers for over 70 countries.

CloudTalk Key features:

• CRM integrations
• Predictive dialer
• Automated Call Distribution (ACD)
• Interactive Voice Response (IVR)

Supported Devices: Windows/Mac/Android/iOS

CloudTalk Trial Period: 14 days

CloudTalk is Ideal for: Small/Medium/Large Business

Cloudtalk pricing:

1. Starter: USD 25 per user/month (Annual package), USD 30 per user/month (Monthly package)
2. Essential: USD 30 per user/month (Annual package), USD 40 per user/month (Monthly package)
3. Expert: USD 50 per user/month (Annual package), USD 60 per user/month (Monthly package)
4. Custom: Contact the Sales team

18. Talkdesk

With an outstanding end-to-end customer experience, Talkdesk stands as one of the popular cloud-based call center solutions. It aids in improving the quality of customer support while also lowering customer support expenditures.

Omnichannel support, CRM integration, AI virtual assistant, and more are among Talkdesk’s greatest features. Its contact center software boosts your company’s productivity.

For every new phone call in the system, Talkdesk automatically creates a new profile. When a phone call is missed, it sends an email with voicemail, call statistics,  and transcription to the agent.

Talkdesk Key features:

• CRM integration
• Call forwarding
• Outbound Dialer
• AI virtual assistant
• Omnichannel support

Supported devices: Windows/Mac/Android/iOS

Talkdesk Trial Period: 14 days

Talkdesk is ideal for: Small/Medium/Large Business

Talkdesk Pricing: Based on customer’s needs.

19. Five9

Five9 is a one-stop shop for call center services. It enables companies to take business calls from anywhere. The most appealing aspect of Five9 is its adaptability. It provides solutions depending on the type of company you run.

The Five9 contact center solution has Predictive calling, Omnichannel support, open platform APIs, CRM integration,   and other features. It’s easy to use, efficient, and cost-effective. It manages the client experience with artificial intelligence.

Five9 Key features:

• Call center solution
• Omnichannel support
• Predictive dialing
• Workforce optimization

Supported Devices: Windows/Mac/Android/iOS

Five9 Trial Period: 30 days

Five9 is ideal for: Small/Medium/Large Business

Five9 pricing: Based on customer’s need

20. VirtualPhone.com

VirtualPhone.com is a cutting-edge smart telephone solution that allows you to get your own international toll-free and local numbers in over 120 countries.

There were no further set-ups necessary. It can manage conversations very effectively and efficiently, as well as do call forwarding, phone recording, and call scheduling, among other things.

Its web button enables you to communicate with your customers via their preferred medium. You can customize the web button to connect your customers with the right agent.

VirtualPhone.com Key features:

• Call Routing
• Call Recording
• Call Management
• Call Monitoring
• IVR / Voice Recognition
• Call Logging
• Mobile Access
• Web Conferencing

Supported devices: Webapp/android

VirtualPhone.com Trial Period: 30 days

VirtualPhone.com Ideal for: Small/Medium Business

VirtualPhone.com Pricing: Based on Customer’s need.

Where can you use your US virtual phone number?

Since communication is one of the most important components of running a business, virtual phone lines have become widely employed in a variety of industries around the world.

Normally, businesses communicate via plain old telephone service (POTS). Cloud-based phone systems, on the other hand, can help organizations improve employee productivity and customer happiness.

The following are major areas in the US where virtual phone numbers can be utilized:

• Call centers
• Travel and aviation
• Remote workspace
• Telecommunication
• Bank and finances 
• Hospitals and health centers
• Transport
• And many more…

Who can use the US virtual number?

Employees may require more than just plain old telephone service (POTS) at times. To process their daily exchanges with team members and customers, they require robust features and services.

Cloud communications are used by businesses to handle their communication. They offer Virtual phone numbers that are used by the following people:

• Call center representative
• Remote workers
• Managers and staffs
• Customer service representative

What is the cost of a US Virtual Phone Number?

You can purchase US virtual phone numbers using a virtual cloud phone system. You must sign up to get a phone number from the platform.

In terms of features and services, there are different types of subscription packages at different prices. The pricing usually begins at USD 10 and rises according to the services you take. A virtual phone number is included in the deal.

If you currently have a subscription, adding an additional phone number costs $5 to $10 per month per user.

Virtual phone numbers are available for free with some cloud-based telephone systems. You will, however, be charged for each minute spent on the phone.

What Documents do you need to buy a US virtual phone number?

The best thing about cloud-based phone systems is that you do not need any documents to use their services. You can simply purchase a US virtual phone number by signing up on the platform.

Features to Lookup before purchasing US Virtual Number

Virtual cloud phone systems offer a variety of features to help you manage your business communications. There are some powerful features that are a must-have for your day-to-day operations. let’s find out.

1. Autodialer

You can use an auto-dialer to automatically place the phone call to your prospects. You will be able to quickly connect to prospects and interact with more customers.  When a customer picks up the phone, the autodialer transfers them to a real representative on the other end of the line.

This results in an increase in both productivity and customer satisfaction. You can direct phone calls to different representatives using an auto-dialer based on certain parameters.

2. Call Forwarding

Customers can route incoming calls to some other phone number through call forwarding. Many phone companies now include it as a regular feature.

Whether your company uses a single phone line for all calls or has a dedicated call center, it can help you manage all of your calls more effectively.

To guarantee that consumers receive timely responses or to develop a local presence, small businesses want all of their telephones to ring in the office, at home, or on a personal cell phone. It improves the customer’s telephone interaction experience.

3. Voicemail

The term “voicemail” refers to a digitally recorded voice message that a caller sends to the intended receiver.  Depending on the user’s virtual cloud phone system, the saved message can be accessed through phone, desktop, email, and other devices.

Agents can choose, play, and handle messages using this system. The voicemail sender has the option of having the message played or forwarded utilizing delivery choices. Using alerting systems, unread messages can be alerted to voicemail recipients.

4. Call Routing

Call routing is a call management technology used by business phone systems. Incoming calls are directed to a certain individual or group of people based on specified characteristics and conditions.

It takes into account criteria like call volume, time, the caller’s preferred language, department, and the available agents to route calls. It automatically distributes incoming phone calls. Automatic Call Distribution (ACD) is a term used to describe call routing systems.

5. Click-to-call

On some websites, you will notice businesses have added their phone numbers. Visitors can call the business by just clicking on the phone number. Click-to-call allows you to connect with a customer support person in real time directly through the website.

You may or may not require to enter your phone number while using some Click-to-dial widgets. You will receive a phone call from the sales department shortly after submitting your phone number.

6. Call Recording

Call recording is a common method of capturing audio from a phone call. With customers ranging from call centers to small enterprises, this is now one of the most dependable VoIP functions.

People and corporations can utilize call recording to keep records of verbal agreements. Companies record phone calls for referencing details from a fast-paced conversation.

7. Custom messages

Companies can create personalized messages and phone greetings that can be used in their phone plan. IVR,  Auto-attendants, IVR, business voicemail, and even call queues can utilize these personalized call greetings or messages.

Personalized messages are available to all callers. Callers can speak with a certain department or special agents depending on their phone number.

8. Call Analytics

Using artificial intelligence (AI) technologies, call analytics collects information from inbound phone calls. The caller’s name,  marketing source, phone number, and other details are included in the call tracking data.

Companies can utilize the data to improve campaign planning, customer acquisitions, advertising, and lead generation.

9. Number Porting

Number porting is the process of moving your existing phone number to the cloud. Both your local phone service provider and your cloud-based phone number provider must be notified before shifting the phone number.

The procedure involves some documentation, and it normally takes 1-4 weeks to complete. After this, the contract with your previous phone service provider will be terminated.

10. IVR

Inbound callers can access information via a menu-based voice response system known as Interactive Voice Response (IVR). It broadcasts a message that has been pre-recorded. It utilizes a touch-tone keypad or speech recognition to redirect their call to certain departments or experts.

Read Also: How to get an American Phone Number from Outside of the USA

Conclusion: And the best US virtual phone number provider is…

In order to run a profitable business in the US, you’ll need a US virtual phone number. A virtual phone number provider can offer you different types of numbers in the US. It enables you to manage your corporate communications from a cloud-based platform.

Krispcall is the greatest platform for business communication among the many US virtual phone number suppliers. It has a variety of price options that are powerful features, affordable cost, and robust services. You can select the most appropriate plan for your company and purchase a phone number from a pool of real US numbers.

Krispcall offers a wide range of sophisticated features and solutions for businesses of all sizes. Its top-tier features include a unified callbox, contact tagging,  call recording, intelligent call routing, IVR, call forwarding, and more.

Furthermore, there are strong solutions such as call center software, sales dialer, sales automation,  contact center software,  CRM integration, and click-to-call widget that enhance employee productivity and customer satisfaction.

Schedule Free KrispCall demo now and explore the best calling experience.

FAQ