Which cloud-based phone system is best for small businesses?

  • Last Updated: 16 Apr 24
  • 10 min read
best cloud-based phone systems

The growth of any business depends upon strong communication with vendors, customers, or prospects. 

Especially for small businesses to survive the market competition, they need to offer a proper communication experience to all. We know that small businesses have small teams and small budgets. 

Therefore, setting up a cloud-based multiline phone system allows your small team to easily handle any communication channels in the best way possible. Also, it will save you a lot of money with its budget-friendly packages and lack of infrastructure required to set it up.

Cloud-based phone systems are the pinnacle of maximizing your business productivity with limited resources. 

Various platforms are competing in the market to offer the best cloud-based phone systems. Let’s have a look at some of the best ones for your small business. 

What is a cloud-based phone system?

The cloud-based phone system is a Voice over Internet Protocol (VoIP) phone system that enables regular phone calls through the internet. It provides VoIP services via various cloud telephony platforms for business communications.

You can access it from any device as long as your device is connected to the internet. This makes remote work possible. All your communication data and information like call records, contacts, messages, etc. are stored in the cloud. 

The best thing is that it offers advanced features like SMS, call conferencing, etc. that was impossible to have in traditional phone systems.

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Top 8 cloud-based phone systems for small business

There is no shortage of cloud telephony services in the market. There are such service providers each having its own unique USPs.

Considering the features incorporated, service reliability, scalability, support system, and pricing scheme, here are the top 8 cloud-based phone systems that will fit your business requirements.

1. KrispCall

KrispCall is the best all-in-one cloud telephony system. It means KrispCall has a dedicated dashboard called a unified callbox where you can handle all communication channels in one window. 

krispcall cloud-based phone system

KrispCall offers the best subscription deals. You can enjoy the functions of advanced functions at an affordable cost. Also, It enables you to access solutions like call center software for small business, auto dialer, and more for business communications.

It offers different kinds of virtual phone numbers for 100+ countries. It is a very secure platform to protect your data’s privacy.

KrispCall’s key features

  • Dedicated unified callbox to manage communication channels.
  • Click-to-call widget for embedding on websites.
  • Advanced call analytics to check call record insights.
  • Integration of software like Hubspot, Salesforce, etc.
  • Sales Dailer tools to manage outbound communications.

KrispCall’s benefits

  • Allows you to keep track of all call logs, chat history, and contact details in one place.
  • Eliminates redundancy during alls and improves team efficiency.
  • Enables multitasking to switch between calls seamlessly.
  • Allows admins to manage and customize one or more workspaces.

KrispCall’s pricing

Plan Monthly (per user/month)
Essential USD 15
Standard USD 40
Enterprise Customized Solution

2. RingCentral

RingCentral is regarded as one of the best cloud phone systems in the market. It offers different solutions for communications and collaboration mainly message, video, and phone. 

ringcentral cloud-based business phone system

RingCentral is an excellent platform to pipeline sales processes for small businesses. It enhances productivity by having call management tasks from one place. Also, it enhances collaboration via RingCentral App.  RingCentral allows the integration of third-party CRM software. 

RingCentral’s key features

  • CloudConnect to directly connect to the RingCentral cloud.
  • RingOut to enable one-touch calling.
  • Multi-Level IVR to expand automated attendant
  • Role-based access control to grant user permissions.
  • Audit Trail to track modifications made by users and admins

RingCentral’s benefits

  • Includes all advanced features of standard PBXs.
  • Ensures enterprise-grade security.
  • Offers a high level of service for both uptime and quality.
  • Enables smooth call switching between devices.

RingCentral’s Drawback

  • Doesn’t support Linux directly.
  • Cannot customize conference call greeting messages.

RingCentral MVP’s pricing

Plan Annually (per user/month) Monthly (per user/month)
Essentials USD 29.99 USD 39.99
Standard USD 34.99 USD 49.99
Premium USD 44.99 USD 54.99
Ultimate USD 59.99 USD 69.99

You Might Be Interested In: Top RingCentral Alternatives & Competitors

3. 8×8

8×8 is a popular unified communications phone system for small businesses. It is loaded with amazing calling, collaboration, and mobile features. It provides an all-in-one solution for voice, video, and chat.

8x8 voip vcaas ccaas xcaas business communications

8×8’s Express plan is best suited for small-scale businesses. It assists these companies to manage real-time analytics and reports. It is best known for enterprise-grade security. It supports integrations of CRM software. 

8×8’s key features

  • Tailor-made corporate features for employees.
  • Easy administration for handling administrative interface.
  • Integration of 8×8 work apps.
  • Role-Based Access Controls to set permissions.

8×8’s benefits

  • Helps to eliminate any PBX maintenance and upgrade costs.
  • Easily get an additional extension for new users.
  • Properly integrate CRM software.
  • Handle sales process with mobility and ease.

8×8’s drawbacks

  • Inconvenience to get live customer service.
  • Clucky user interface.

8×8’s pricing

Plan Annually (per user/month) Monthly (per user/month)
8×8 Express USD 12 USD 12
X2 USD 24 USD 32
X4 USD 44 USD 57

You Might Be Interested In: Top 8×8 Alternatives & Competitors

4. CallHippo

CallHippo is a robust cloud-based phone system designed for startups and small businesses. It provides an easy-to-use environment with advanced features.

callhippo cloud-based business telephony solution

CallHippo provides extensive reporting and powerful integrations for handling sales processes. It is a scalable solution that enables sales, marketing, and support teams to make international business calls. It provides numbers for 50+ countries.

Its browser extension assists you to detect and call phone numbers from visited websites with just one click.

CallHippo’s key features

  • Power dialer to deliver daily calling commitments.
  • Call analytics to track phone support performance.
  • Global Connect allows calls to international clients at right time.
  • Smart Switch to handle call connectivity issues.

CallHippo’s benefits

  • Allows you to create support tickets for follow-ups.
  • Provides customer’s detailed information.
  • Maintain customer database.
  • Integrate with more than 85 powerful apps.

CallHippo’s drawback

  • Difficult to get numbers for some countries.
  • Hard to get refunds.

CallHippo’s pricing

Plan Annually (per user/month) Monthly (per user/month)
Bronze USD 15 USD 20
Silver USD 30 USD 35
Platinum USD 45 USD 55

You Might Be Interested In: Top CallHippo Alternatives & Competitors

5. Freshcaller

Freshcaller is a simple and reliable cloud-based phone system for businesses of any size. It assists small businesses to connect with your customer at an affordable rate. 

freshcaller phone system call center software

Freshcaller is a powerful tool that enables CRM integrations and helpdesk tools. It allows admins to get real-time insights with its powerful reporting and analytics. It offers you phone numbers for more than 90 countries.

Freshcaller’s key features

  • Easy number management
  • Custom reporting
  • The advanced inbound routing engine
  • Best-in-class supervisor control

Freshcaller’s benefits

  • Phone system for international businesses of any size.
  • Allows smooth call-handling processes.
  • Monitor and handle all activities for a better communication experience.
  • Boosts the performance of the call center.

Freshcaller’s drawbacks

  • Call flows are not customizable.
  • Insufficient reporting features.

Freshcaller’s pricing

Plan Annually (per user/month) Monthly (per user/month)
Sprout USD 0 USD 0
Blossom USD 15 USD 19
Garden USD 29 USD 39
Estate USD 45 USD 59
Forest USD 69 USD 99

6. SnapCall

SnapCall is a voice software solution for small businesses. It can be easily embedded on any website with the smart call button. SnapCall makes it simple for businesses to communicate with their online customers using smart speech technologies.

snapcall voip business phone system

SnapCall helps businesses minimize incoming call volume by allowing them to filter which clients are allowed to call them. It enables organizations to leverage customer data to improve the productivity of their staff and provide more effective customer service.

SnapCall’s key features

SnapCall’s benefits

  • Extract key customer data during a web session.
  • Seamlessly integrate with other software.
  • Enhances sales conversion rate.
  • Focuses on high-value customer calls.

SnapCall’s drawbacks

  • UI requires improvement.
  • Sometimes lack data accuracy.

SnapCall’s pricing

Plan Annually (per user/month) Monthly (per user/month)
Starter USD 30 USD 35
Growth USD 95 USD 119
Pro USD 299 USD 359
Enterprise USD 1199 USD 1439

You Might Be Interested In: Top SnapCall Alternatives & Competitors

7. CloudTalk

CloudTalk is a user-centered phone system for sales and support teams of all sizes. It enables making phone calls with international numbers from more than 70 countries. 

cloudtalk call center software

CloudTalk is focused on improving customers’ experiences via more personalized and data-driven interactions with them. It gives access to up-to-date information for making phone calls more personalized and quicker.

CloudTalk’s key features

  • Intelligent call routing to the right agent.
  • Click-to-call on the web with a single click.
  • Predictive dialer to automatically dial the next call in queue.
  • Statistics and monitoring to improve VoIP quality.

CloudTalk’s benefits

  • Monitor team performance by listening to recorded calls.
  • Integrate your system with powerful CRM tools.
  • Allows creating custom fields to get relevant customer data.
  • Monitor sales process reports in real-time.

CloudTalk’s drawbacks

  • The mobile app is unstable.
  • Sometimes CRM integration is slow.

CloudTalk’s pricing:

Plan Annually (per user/month) Monthly (per user/month)
Starter USD 20 USD 25
Essential  USD 25 USD 30
Expert USD 40 USD 50
Custom Contact Sales team Contact sales team

You Might Be Interested In: Top CloudTalk Alternatives & Competitors

8. JustCall

JustCall is an all-in-one cloud phone system for sales, support, and report teams. Its goal is to assist business owners and managers in forming and leading more productive teams that work together to provide value to customers.

justcall cloud phone system sales support teams

JustCall helps you to streamline contact center and customer support activities regardless of where your team members are located, thanks to its multi-device compatibility and deployment capabilities.

JustCall’s key features

  • Call Forwarding and Distribution.
  • Call Center Analytics to track real-time call activity.
  • Appointment Scheduler to schedule tasks.
  • JustCall Add-Ons for smartphones.

JustCall’s benefits

  • Seamless integration of CRM and helpdesk software.
  • Compatible with multiple devices and Operating Systems
  • Comprehensive Analytics Reports tracking calls and team performance.
  • Fast response from Customer Service.

JustCall’s drawback

  • Complicated to implement.
  • Compromised call quality.

JustCall’s pricing

Plan Annually (per user/month) Monthly (per user/month)
Standard USD 20 USD 25
Premium USD 40 USD 50
Enterprise Request Quote  Request Quote

You Might Be Interested In: Top JustCall Alternatives & Competitors

Make your choice

You need to consider various factors before choosing the best cloud-based phone services for your business. First, you need to understand what features your business needs. Second, how much are you willing to spend on the phone system? And lastly, you should decide which system is reliable and secure.

Easily, KrispCall passes all these three factors. KrispCall is growing in popularity due to its huge impact on small businesses. KrispCall’s easy-to-use, affordable, reliable, and secure environment has attracted many business owners to use this platform.

Most importantly, KrispCall offers all the necessary features required to handle communications and automate sales processes. On top of it, KrispCall has the best customer service support to assist you anytime anywhere.

So, Why wait? Subscribe to KrispCall now and start growing your business. Or if you want to study more about their services, you can schedule a free demo now.

admin

Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).

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