Best 8×8 Cloud Call Center Alternatives & Competitors in 2024

This article explains all you need and help to know about the finest VoIP phone option; with so many business phones on the market, picking the best one might be difficult. Before we get started, it’s a good idea to look through your small company’s communication goals. You want to be sure that the business VoIP service you choose has everything you need to satisfy your needs efficiently. How did we select the top 10 8×8 Cloud Call Center Alternatives?

Based on the criteria listed below, we have ranked the top 8×8 alternatives for smooth business communication.

• Security:  We have looked at the security of technologies to keep your data safe.
• Easy to use: We compared several VoIP user review options based on the product’s simplicity which helps you choose the best option for your company.
• Call quality: We analyzed the call quality in terms of clarity and responsiveness of voice calls.
• Pricing: We looked at the cost for small businesses with many features.
• Integrations: To assist you in selecting the best company phone system, we have examined various integrations and a range of platforms.
• Customer Support: Is customer service always available, and how useful is it?

Based on these criteria, here’s our final list of top 8×8 Cloud Call Center alternatives and competitors in the market —and what they’re best for. 

1. KrispCall: Extensive Features with wide range of virtual phone numbers
2. Ooma: Professionalism and efficiency.
3. DialPad: Easy to use options
4. RingCentral: unique and cutting-edge 
5. RingBlaze: Best startups and small businesses
6. Nextiva: Virtual phone numbers
7. Mitel: Unified communication platform
8. Five9: Call quality monitoring
9. Line2: Fax management
10. CallHippo: Concurrent calls

Let’s begin with 8×8 first,

What is 8×8?

VOIP phone, video conferencing, chat, and unified communications technologies are all offered by 8×8, a technology business. 8×8, which began as a chip design company in 1987, has grown to become one of the world’s most successful business communications companies.

It’s no secret that excellent team communication is essential for any business venture’s success. While 8×8’s percent’s offering is extensive, it isn’t the perfect fit for every company.

Among the services provided by 8×8, there are:

• Communications that are all-in-one (unified communications).
• Video conferencing and group chat are available.
• Business phone and contact center
• SIP (Session Initiation Protocol) trunking.
• Accessories and phones.

Pricing of 8×8

The monthly cost of the basic plan starts at $12.

You will have access to unlimited voice calls to 14 countries and team chat. The monthly cost of this package starts at $24 per seat.

Analytics strategy Each month, prices start at $44 per seat.

Reason to switch for 8×8 alternative

Although 8×8 is a wonderful business phone, things change, and everyone has a different preference. Below are some of the main reasons why you might consider switching to 8×8 alternatives:

• Some features that are standard elsewhere require an update.
• Some functions of the Business phone system are not available.
• It relies on internet connectivity, which may be a problem if your WiFi goes down.

Everything has advantages and disadvantages; you may select another option to overcome its flaws and constraints.

So, let’s look at the table below to see which 8×8 alternatives are available on the market.

10 Best 8×8 Cloud Contact Center Alternatives & Competitors in 2024

We reviewed and analyzed the top Vonage alternatives. Before we go any further, let’s look at the comparison.

Now, let’s take a closer look at the best 8×8 alternatives and competitors who can provide great cloud telephony services along with rich features.

1. KrispCall: Best 8×8 alternative for cloud call center

KrispCall is a business cloud phone service that provides extensive VoIP capabilities at a low cost. It provides apps for a range of operating systems, including Android, iOS, and Web, and it offers phone numbers from over 100 countries.

It offers an engaging, attractive, and user-friendly design, allowing non-technical people to easily learn how to use the product.

Furthermore, KrispCall offers a unified callbox, shared number, IVR,  Sequential calls, and call forwarding; other capabilities include global calls, call transfer, call history, call filtering, voicemail, and call forwarding.

KrispCall Pricing

With a monthly subscription of $15 per user and a user limit of 5, you can use this plan for Small Businesses, Startups, and Freelancers & Solopreneurs.

Eventually, the standard plan is suitable for Mid-size Businesses Popular, with a monthly price of $40 per user and unlimited users.

Eventually, the enterprise subscription is suited for Large Enterprises looking for Customized Solutions and unlimited users.

KrispCall VS 8×8

KrispCall Is Ideal for

KrispCall is ideal for all business types who require seamless business and personal communication with loaded call features. It also offers a variety of fantastic services with no hidden costs and the highest level of excellence.

2. Ooma: Best 8×8 alternative for professionalism and efficiency

Ooma is a well-known communications and technology business specializing in VoIP solutions. On the other hand, Ooma has branched out into video conferencing, audio conferencing, SMS, and MMS.

Everything about Ooma exudes calm professionalism and efficiency, from its website design to its name to its feature list.

Ooma stands out with features like a virtual receptionist, spam protection, hold music, multi-ring solutions, a mobile app, and more. Sadly, until you use the Ooma smartphone app on your mobile device, you can only use the service using Ooma hardware.

Ooma Pricing

Ooma is not the cheapest option on this list, with prices starting at $24.95 per user each month.

However, if you’re a company looking for a dependable solution that fits in with today’s workplace, it’s a terrific option to explore.

Head-to-Head Comparison

Ooma is ideal for

When we compare Ooma Office to 8×8 for the best phone service for your company, we discover that Ooma Office phone service is 20% less expensive than 8×8 Virtual Office Pro when paid monthly.

While the functionality of the two services is identical, what truly distinguishes Ooma is its high degree of user experience.

3. Dialpad: Best 8×8 alternative in terms of ease of use

Dialpad improves the quality of your business calls. It works by connecting your employees with your customers in various ways.

You’ll have a selection of tools. As a result, there will certainly be opportunities to make more consumer contacts.

Dialpad enables you to communicate with your colleagues in various ways, including audio, video, messaging, AI, and meetings, all from your existing devices.

HubSpot, Intercom, Microsoft Teams, Slack, and Zendesk are just a few of the integrations available.

DialPad Pricing

Dialpad offers a variety of plans, starting at $15 per user per month if paid annually and $20 per user per month if paid monthly. If invoiced annually, the company’s Pro package costs $25 per month.

There’s also a business plan that doesn’t have a set pricing. Organizations must purchase at least 100 monthly licenses under this plan.

Head-to-Head Comparison

DialPad Summary

DialPad is ideal for unified communications that connect your employees through voice, video, texting, and online meetings. It provides a comprehensive set of advanced features which also helps to increase productivity.

4. RingCentral: Best 8×8 alternative for unified communication

RingCentral’s phone system integrates voice, video, conference, and team messaging into a single, unified, seamless communication solution.

RingCentral was one of the first firms to join the VoIP industry and is recognized for its unique and cutting-edge technology combined into a secure, one-stop, cloud-hosted communication solution.

RingCentral’s team collaboration tools, including real-time messaging, video conferencing, screen sharing, and file sharing, enable users to interact and work from any location, resulting in increased productivity and efficiency.

RingCentral Pricing

The Essentials plan begins at $29.99 per user, per month, for up to 20 users and 100 toll-free minutes.

Eventually, the standard price starts at $34.99 per user, per month, with no user restriction and 1,000 toll-free minutes.

Premium pricing begins at $44.99 per user, per month, with no user restriction and 2,500 toll-free minutes.

The Ultimate plan begins at $59.99 per user, per month, with no user restriction and 10,000 toll-free minutes. Unlimited storage, device status reports, and notifications are all included.

Head-to-Head Comparison

RingCentral Summary

RingCentral is ideal for both small and large organizations. RingCentral offers you flexibility and scalability, whether you want a basic system or enterprise-grade features.

It provides single-command call forwarding and recording, as well as cloud PBX with all the bells and whistles, such as multi-level IVR, auto-receptionist tools, role-based access control, and call monitoring.

5. RingBlaze: Best 8×8 alternative for small businesses

Ringblaze is a user-friendly and simple business phone solution for small enterprises.

It allows your team to access a shared dashboard so everyone can see who answered which calls, assign a call to a team member, record calls, or remark on any call to leave a helpful message for the team on the following shift.

Ringblaze is a great find if you have consumers phoning your business from abroad because all outgoing calls are free for customers no matter where they call from.

RingBlaze Pricing

Ringblaze price starts at $19 per line or $15 per month if charged annually.

Head-to-Head Comparison

RingBlaze Summary

Ringblaze is ideal for sales and support teams searching for a dependable, inexpensive, and simple-to-use solution that meets all of the demands of a small business. Sign up for Ringblaze to test it out.

6. Nextiva

Nextiva is a VoIP service provider that helps you make and receive calls on your computer or mobile phone. Its mobile app keeps you connected with your colleagues from anywhere, which can be said to replace your desk phone entirely.  It offers everything that a business phone system requires.  Overall, Nextiva is a VoIP communication platform that brings all the features and requirements of the clients onto a single platform. Some of the features of Nextiva that can make it an alternative to 8×8: 

• Call Recording 
• Call transferring 
• Click-to-dial 
• softphone 
• Auto Dialer

Nextiva Pricing

The pricing of Nextiva begins with its essential pack at $18.95 per user per month, including features such as unlimited voice and video calling, voicemail, toll-free number, and many more.  However, its professional package starts at $22.95 per user per month with unlimited conferencing calling, unlimited video conferencing with 250 participants, screen sharing, auto-attendant (multi-level), and many more.  And, lastly, its enterprise package starts at $32.95 per user per month with recorded greetings, call recording, unlimited video conferencing recording, and many more.  

Head-to-Head Comparison

Nextiva is a unified cloud-communication VoIP service provider with a wide range of features. So, here are a head-to-head comparison between Line2 and RingCentral.

Nextiva Summary:

Nextiva is a communications solution for small and medium-sized organizations. They offer a cloud-based system that is simple to set up and use, so it can be quickly integrated into your company, making it the ideal alternative to an 8×8 cloud-communication platform.

7. Mitel: Best Unified communication platform

Mitel is an excellent choice for companies with large call centers. Mitel provides in-person customer support workers with traditional phone system technology.  It is also compatible with various third-party applications, which help businesses connect, collaborate, and provide better customer experiences. Some of Mittel’s features that can make it one of the best alternatives for 8×8 are:

• Call back 
• Webchat integration 
• Universal Queuing 
• Screen Sharing 
• Conferencing Calls 

Mitel Pricing

The Mitel MiVoice price begins at $25.49 per user per month. However, for more pricing details, you need to contact their sales team.

Head-to-Head Comparison

Mitel is a unified communication platform offering various advanced features. So here’s a side-by-side comparison of the Mitel and the 8×8: 

Mitel Summary

Mitel is a basic pop-up window that alerts you to incoming calls, allows you to transfer calls to a virtual machine or other users, and is excellent for conference calls. It also features a chat feature that lets you tag people when they’re on the phone or when you don’t want to call them. Its smartphone software allows for collaboration from a desk phone to a mobile device.

8. Five9:  Best Call quality monitoring

Whether you’re supporting mobile agents or in-office personnel, Five9 built its contact center offering to include everything that today’s agents require.  The virtual contact center has a lot of outgoing, inbound, and multi-channel software features, so it’s a good choice among cloud contact center providers. Some of the Five9 features that 

• Data importing 
• Contact center statistics 
• Toll-free numbers 
• Voicemail 

Five9 Pricing

Five9’s pricing begins with its core pack at $149 per month. However, its premium package starts at $169 per month, and its optimum package begins at $199 per month. Lastly, its ultimate package starts at $299 per month.

Head-to-Head Comparison

Five9 Summary

Five9 is a sophisticated, enterprise-level system that provides a solid foundation for all areas of call center operations, including outbound campaigns, inbound IVRs, reporting, supervisor, and agent views. All of these goods are well-documented, come with excellent customer service, and perform as promised. 

9. Line2: Fax management

Line2 is a modern phone service with VoIP software that is affordable, easy to set up with no hardware, and has a wide range of features that can assist employees working together at any time.  Line2 helps to improve the productivity of the business and to provide clients with a more professional and trustworthy experience. Some of the features of Line2 that can be an alternative to 8×8 are:

• Call recording 
• Call routing 
• IVR 
• Voice recognition 

Line2 Pricing

The Line2 packages and pricing range from $15.99 per user per month with features such as local numbers, toll-free numbers, unlimited calling and texting, and many more.  Its business plan starts at $25.99 per user per month with features such as call recording, voicemail transcriptions, and advanced reporting. Overall, Line2 is one of the best alternatives to 8x8l if you’re looking for something with similar features. 

Head-to-Head Comparison

Line2 is a VoIP software providing services like 8×8. So, here is a head-to-head comparison between Line2 and 8×8.

Line2 Summary

Line2 is the best 8×8 alternative for a virtual call center that makes your communication smoother and more effective. You can pitch the prospects from anywhere, at any time. 

10. CallHippo: Concurrent calls

CallHippo is a virtual phone system service provider that provides calling services at an affordable cost to solopreneurs, startups, businesses, and industries.  It fulfills features such as a flexible phone network and local phone numbers with easier system implementation.  The pricing range of CallHippo begins at $15 per user per month. It provides any device with features, breaking down barriers and providing a unique, simplistic system. CallHippo has features that can be an excellent alternative to 8×8, such as: 

• Team Collaboration 
• International call costs.
• Analytics 
• Email support

CallHippo Pricing

The pricing of CallHippo begins at $15 per user per month with features such as free number, forward-to-device, SMS, teams, and many more, which fulfill the demands of the clients and customers.  Its enterprise plan starts at $48 with unlimited calling, a free trial, custom reports, custom integration, etc. Compared to 8×8, it is easy to set up, affordable, and easy to use for any business requirements of the potential customers. 

Head-to-Head Comparison

CallHippo is one of the best 8×8 alternatives and the most cost-effective alternative to 8×8. However, here are the side-by-side comparisons.

CallHippo Summary:

It is the best alternative to 8×8 for email support as well as one of the most cost-effective alternatives. Its unique features, such as analytics and concurrency, make it advance and stand out on its own.  Read Similar Comparison

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Final Thought: And the Best 8×8 Alternative is…

8×8 is a wonderful communication solution suitable for a wide range of enterprises. However, it is not the only communication tool available; several alternatives are to consider.

Moreover, KrispCall is an excellent 8×8 alternative since it provides comprehensive services without hidden prices. It is also perfect for growing businesses who wish to use the same VoIP service for small businesses. Sign up and try to find out why KrispCall is one of the top 8×8 alternatives.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.