Best Aircall Alternatives and Competitors

Are you currently using an Aircall but it is not aligning to your business needs? You might be looking for a better choice to bridge the gap. 

If that’s the case, you’ve landed on the right article 🙌

While Aircall has its worth as a business phone system, it also comes with certain limitations, whether it’s in terms of features, pricing, or user experience.

Fortunately, we’ve compiled a list of the best Aircall alternatives and competitors to enhance your business communication experience. 

Let’s dive into options beyond Aircall 👊

What is Aircall?

Aircall is a business phone system and call center software designed to meet the needs of sales and customer support teams. It easily integrates with popular tools like Salesforce, Zendesk, HubSpot, Shopify, and Intercom. 

Aircall instantly offers local, toll-free, and international numbers worldwide. It allows you to boost call insights by tracking who is calling or available, and identifying reasons for missed calls, and long hold times. By analyzing the historical data, you can enhance team performance.

You can use Aircall’s powerful AI to summarize calls, identify important topics, measure engagement, and transcribe calls for better decisions and team improvement. But you need to pay additional cost for this feature. 

Why are people looking for Aircall alternatives?

While Aircall is well known for its plethora of features, it still has its limitations and drawbacks leading people to look for its alternatives. 

Some of the reasons people are opting for an Aircall alternative are:

• Limited coverage: Aircall only provides international phone numbers in two countries. 

• High Pricing: Aircall is quite expensive starting its price at 30/month. Considering its features, you can find better options with more robust features at the same price. 

• Complicated call forwarding process: Some users have expressed concern about the complex process of call forwarding.

• Limited features: Aircall does not offer prominent features like number sharing, call notes, custom caller ID, call/contact tagging, and many more.

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10 Best Aircall Alternatives & Competitors in 2024

There are many alternatives and competitors of Aircall. However, not all are suitable for users looking for a better option. 

So, we have listed out 10 Aircall alternatives and competitors in 2024 based on the following criteria: 

• Prominent features
• Cost-effective
• Worldwide coverage
• Testimonials and Reviews
• Business-centric Solutions

Here is what we found in the top Aircall alternatives comparison overview:

Providers	Pricing	Features	Best for
KrispCall	Starts at $15/month	Unified Callbox, Shared Phone Number, Integrations, Call Routing	All business sizes
Nextiva	Starts at $18.95/month	Unlimited audio and video meetings, Screen Pop, CRM Integrations, Call Recording andAnalytics	Small to large-sized businesses
RingCentral	Starts at $20/month	Multi-way conference call, Visual Voicemail, Call Monitoring, Call Routing & Queueing	Small to large-sized businesses
JustCall	Starts at $19/month	Call Recording, Call Forwarding, Advanced Analytics, CRM integrations	Small to medium-sized businesses
CloudTalk	Starts at $25/month	International Numbers, Call Monitoring, Call Center Analytics, Call Center Recording	Small to medium-sized businesses
Grasshopper	Starts at $26/month	Voicemail Transcription, Business Texting, Desktop + Mobile Apps, Call Forwarding	Small businesses
GoToConnect	Starts at $27/month	Live Chat, Video Conferencing, Conference Calling, Real-time Reporting	Small and mid-sized businesses
Vonage	Starts at $13.99/month	Admin Portal, Block Caller ID, Call Queue, Business Inbox	Small businesses
8X8	Contact sales team	Unlimited Calling, SMS & Fax, Overhead Paging, Multi-Level Auto Attendant, 3-Way Calling	All business size
Google Voice	Starts at $10/month	Call Blocking, Cloud PBX, VoIP system collaboration, Mobile apps	Small to large-sized businesses

1. KrispCall: Best business phone system + Call center software

KrispCall is one of the best Aircall alternatives offering both business phone services and call center solutions, suitable for all business sizes. It provides virtual phone numbers including local, toll-free, mobile, vanity, and international phone numbers from more than 100 countries.

KrispCall offers prominent features like shared phone number, call notes, custom caller ID, and call/contact tagging which are not available in Aircall. Its unique feature, a unified callbox enables users to handle all the business communication effortlessly from a single place. 

KrispCall is renowned for its 99.999% uptime reliability. Furthermore, it delivers 24/7 human support to ensure customers are never left without assistance. 

KrispCall can effectively integrate with popular tools like Pipedrive, HubSpot CRM, Zapier, Microsoft Dynamics 365, and Pabbly Connect to optimize workflows, and improve communication features and customer service effectiveness.

KrispCall’s Features

💰 KrispCall’s Pricing

Essential	$15/user/month
Standard	$40/user/month
Enterprise	Custom

❌ KrispCall’s Limitations

• Features, like Bulk Messages and Call Barging, are still in progress.
• Incompatible with Windows and Linux systems.

What our Customers are Saying

“As a professional in the media and entertainment industry, KrispCall has revolutionized my international communication. The ability to instantly purchase phone numbers allowed me to effortlessly connect with global clients and collaborators. Its clear, reliable connection and user-friendly interface saved me valuable time, enhancing my efficiency. I highly recommend KrispCall for anyone looking to elevate their communication in the global marketplace.” –

Paul Murphy, Media Specialist, paul-murphy.com.au

2. Nextiva

Nextiva is a great alternative to Aircall. It is an AI-powered platform that unifies all the conversational channels for personalized customer interactions throughout their journey. It offers free toll-free, auto attendant, and virtual voicemail features.

Nextiva provides nationwide unlimited calling, texting, faxing, and number porting services. With Nextiva, you can overview real time insights from conversation and identify trends to lower expenses, reduce customer churn, and increase revenue.

Nextiva integrates with popular tools like Salesforce, Zendesk, Microsoft, Hubspot, Google, and many more to enhance your business communication. 

Nextiva’s Features

• Unlimited audio and video meetings
• Call recording and analytics
• Screen Pop
• CRM Integrations
• SMS and MMS

💰 Nextiva’s Pricing

Essential	$18.95/user/month
Professional	$22.95/user/month
Enterprise	$32.95/user/month

❌  Nextiva’s Limitations

• Limited integration features available in lower plan. 
• Call recording is accessible only to the Enterprise plan.
• Mobile App is reported to be buggy.

3. RingCentral

Ringcentral is one of the leading Aircall competitors tailored for businesses and contact centres. It is an AI powered app that integrates calls, SMS, instant messaging, video meetings, and fax all in one place to cater to the communication needs within your organization. 

Ringcentral provides unlimited calls in the US and Canada, and voicemail transcriptions making it an ideal for small businesses. Its AI tool transcribes and summarizes your calls, takes notes, monitors key tasks, and highlights important points and keywords, enabling you to dedicate time to more valuable activities.

Ringcentral stands out for its flexiblility, user friendly interface and 99.999% uptime reliability. Its advanced analytics enable you to obtain real-time insights, make a data-driven decision, and optimize your return on investment (ROI).

RingCentral’s Features

• Call Routing & Queueing
• Multi-way conference call
• Call Monitoring
• Visual Voicemail
• Call delegation

💰 RingCentral’s Pricing

Core	$20/user/month
Advanced	$25/user/month
Ultra	$35/user/month

  ❌ RingCentral’s Limitations

• Meeting capacity is restricted to a maximum of four participants
• Limitation on handling of calls (only up to nine calls simultaneously)
• Basic plan excludes video messages features.

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4. JustCall

JustCall is one of the best choices for people looking for Aircall replacements. It is an AI-driven platform that offers in depth insights into all call interactions, tracking metrics like the number of sent texts, each call duration, and the agent performance in deal closure.

JustCall provides local phone numbers worldwide. It integrates with popular business tools like Pipedrive, Hubspot, Zendesk, and Freshdesk. 

JustCall simplifies handling a high volume of calls with its intelligent call routing and multi-level IVR. Its automation and AI features also improve customer service.

JustCall’s Features 

• Call Recording
• Call Forwarding
• Sales dialer
• Advanced Analytics
• CRM integrations

 JustCall’s Pricing

Essentials	$19/user/month
Team	$29/user/month
Pro	$49/user/month
Business	Contact Sales Team

 JustCall’s Limitation

• Call-dropping issues are common.
• Sharing a phone number with multiple agents is troublesome.
• It can be slow sometimes, which can lead to issues in call quality.

5. CloudTalk

CloudTalk, one of the best Aircall substitutes is a business phone system used by customer support and sales teams. It streamlines work processes and provides managers with integrated analytics to enhance team performance and make call handling more dynamic.  

CloudTalk offers local phone numbers and provides free incoming calls in numerous countries, making it ideal for small to medium-sized businesses, startups, and e-commerce platforms. It integrates easily with major tools like Pipedrive, Salesforce, and HubSpot for real-time data and agent access.

CloudTalk allows you to provide your teams with customer data and call history prior to answering calls, and track performance with advanced tools. It also enables automated workflows to save time and increase lead conversion. 

CloudTalk’s Features

• International Numbers
• Call Monitoring
• Call Center Analytics
• Interactive Voice Response
• Call Center Recording

💰CloudTalk’s Pricing

Starter	$25/user/month
Expert	$50/user/month
Custom	Contact sales team

❌ CloudTalk’s Limitations

• A bit annoying callback process.
• Limited local numbers are available.

6. Grasshopper

Grasshopper is the great Aircall alternative for small businesses. It enables you to make and receive calls and text from anywhere on mobile and desktop apps.

Grasshopper offers virtual numbers including local, toll-free, and vanity numbers along with number porting services. Its plan comes with unlimited calls in the US and Canada, voicemail transcriptions, and call forwarding. 

Grasshopper helps you enhance your business professionalism with its customer greetings and extensions that welcome and direct callers to appropriate departments. Furthermore, it handles multiple calls simultaneously by routing them to various team members, minimizing missed calls.

Grasshopper’s Features

• Voicemail Transcription
• Business Texting
• Desktop + Mobile Apps
• Call Forwarding
• VoIP + WiFi Calling

💰 Grasshopper’s Pricing

Solo	$26/user/month
Partner	$44/user/month
Small Business	$80/user/month

❌  Grasshopper’s Limitations

• Grasshopper is currently available only in Canada and the USA.
• Difficulty in adding audio messages.

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7. GoToConnect

GoToConnect is another Aircall competitor in the market. It is a one stop communication platform with built-in video conferencing. It offers a wide range of features at a reasonable price, making it a great choice for small and mid-sized businesses. 

GoToConnect provides toll-free numbers along with the number porting services. Its user-friendly drag-and-drop Dial Plan Editor enables simple customization of call flows.

GoToConnect’s latest feature allows you to boost customer interactions through web chat and SMS campaigns, ultimately helping to enhance your revenue.

GoToConnect’s Features

• Live Chat
• Screen Sharing
• Video Conferencing
• Conference Calling
• Real-time Reporting

💰 GoToConnect’s Pricing 

Basic	$27/user/month
Standard	$32/user/month

❌ GoToConnect’s Limitations

• Frequent issues in mobile app
• Constant issues with the text message system

8. Vonage

Vonage is one of the best alternatives to Aircall. This business phone system provides enterprise level features without draining your budget, making it perfect for small businesses. 

Vonage offers local numbers, and international numbers, along with toll-free numbers exclusive to the USA. It enables for unlimited calling and texting in the US and Canada.

Vonage integrates with CRM tools and business productivity like Salesforce, G Suite, Microsoft Dynamics, Slack, and Microsoft Teams for improved communication experiences. 

Vonage’s Features 

• Admin Portal
• Block Caller ID
• Call Queue
• Business Inbox
• Business SMS and MMS

💰 Vonage’s Pricing

Mobile	$13.99/user/month
Premium	$20.99/user/month
Advanced	$27.99/user/month

❌  Vonage’s Limitations

• Toll-free numbers are only available in the US.
• Compatibility issues with some browsers.

9. 8×8

8X8, one of the top Aircall competitors, unites your workforce from front desk to back office with a single app, offering top quality and reliability. It easily integrates with CRM systems and business apps like Microsoft Teams.

8×8’s Analytics and Artificial Intelligence allow you to gain insights into data from every transaction, sentiment analysis on every call to identify the patterns in customer behavior, and make a data driven decision. 

8×8 enables you to enhance customer engagement through omnichannel messaging on platforms like SMS, Viber, WhatsApp, LINE, Zalo, and voice. Additionally, it empowers you to reach customers effectively by automating essential communications such as notifications, one-time passwords, alerts, and reminders. 

8×8’s Features

• Unlimited Calling, SMS & Fax
• Overhead Paging
• Multi-Level Auto Attendant
• 3-Way Calling
• Visual Voicemail

💰 8×8’s Pricing

• Contact sales team

❌ 8×8’s Limitations

• SMS features are only available in the US
• Some major features like call masking and call tagging are missing.

10. Google Voice

Google Voice is a great option for the people looking for Aircall replacement. Google Voice is a VoIP phone system offered by Google, suitable for personal use or any business size. You can easily set up Google Voice by creating a Google account and following the provided instructions.

Google Voice offers phone numbers for texting, calling, and voicemail, allowing easy management of your calls with just a tap. It serves as an affordable solution for users looking for essential virtual phone services at no charge.

Google Voice’s Features

• Call Blocking
• Cloud PBX
• VoIP system collaboration
• Mobile apps

💰Google Voice’s Pricing

Starter	$10/user/month
Standard	$20/user/month
Premium	$30/user/month

 ❌ Google Voice’s Limitations

• Frequent call dropping issues
• Limited numbers and features 

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Final Thoughts: And the best Aircall Alternative Is..

Aircall is undeniably a great business phone system and call center software, however exploring better alternatives can notably improve the business communications experience. And you can consider several factors like cost-effectiveness, features, demos, customer reviews, and integration capabilities when making a choice. 

KrispCall is our top recommendation for those looking for an Aircall alternative. It provides local, toll-free, mobile, vanity numbers, and number porting worldwide at an affordable price. 

KrispCall includes advanced features like a unified callbox, shared phone number, call notes, custom caller ID, and many more that are not available in Aircall.

Moreover, it offers 24/7 human support, exceptional call quality, positive customer feedback, and affordable pricing plans starting at just $15/user/month, ensuring it meets the needs of all business sizes. 

So, why wait? try KrispCall now and elevate your business communication. 🚀