Are you thinking of a switch from CallRail in 2024? 🤔
Well, CallRail is a good call-tracking and marketing analytics software. But just like any other software, it too has some limitations which might have made you consider an alternative.
And the key is to choose the one with few constraints. Luckily, we’ve come up with the best CallRail alternatives and competitors to make your selection easier.
These choices might resolve the issues you have with CallRail and offer a more satisfying call tracking and analytics solution.
🔑 KEY HIGHLIGHTS
- We tested the demo, compared features, considered top customer reviews, and compiled a list of the 10 best CallRail alternatives and competitors.
- KrispCall is the best CallRail alternatives offering 360-degree view of real-time call data to understand customer behaviour and effectiveness of marketing campaigns.
- Invoca is the top call-tracking software that helps marketing teams improve marketing campaigns, and gain more ROI on advertising campaigns.
- CallTrackingMetrics is a top global conversation analytics software for marketers to track calls, make data-driven decisions and boost ROI.
So, Let’s explore better options! 👊
What is CallRail?
CallRail is a call-tracking and marketing analytics software that allows businesses to figure out which marketing campaigns are bringing in phone calls, texts, forms, or chats providing better marketing insights.
CallRail enables you to monitor the call volume, duration, and timing, as well as trends and patterns. Moreover, it allows you to analyze the effectiveness of your PPC landing pages helping you identify which pages drive the most leads and calls. This will not only save your time but also reduce your efforts and investment.
Why people are looking for CallRail alternatives?
While CallRail is renowned as a good solution, it still has its limitations that lead people to look for alternatives.
Some of its limitations and reasons people are looking for a CallRail alternative are:
- Poor Customer Support: Some users have complained about its unreliable customer support and 75% of calls going straight to voicemail during business hours.
- Integrations Issues: Some of the integrations do not work well.
- Relatively Higher Pricing: The price is relatively high and some users also complain about increasing bill prior notification.
- Call Quality issues: The caller’s voice is occasionally unclear or significantly louder.
10 Best CallRail Alternatives and Competitors
There are many alternatives and competitors of CallRail. However, not all are suitable for users looking for a better option. So, we have listed out CallRail alternatives and competitors in 2024 based on the following criteria:
- Advanced features
- Affordability
- Worldwide coverage
- Call Analytics
- Call Quality
- Integrations
Here is what we found the top CallRail Alternatives comparison overview:
| Providers | Pricing | Features | Best for |
|---|---|---|---|
| KrispCall | Starts at $15/month | Unified Callbox, Shared Number, Call Analytics, Call Forwarding | Suitable for all types and sizes of business |
| Nextiva | Starts at $18.95/month | Smart Call Routing, Call Analytics, Live Call Status, Performance Metrics | Small to large-sized businesses |
| Aircall | Starts at $30/month | Analytics, Activity Feed, Integrations, Call Transcription | Small to large-sized businesses |
| Invoca | Contact Sales Team | Call tracking, Artificial Intelligence, Interaction Management, Integrations | Popular for Small to mid-sized companies |
| RingCentral MVP | Starts at $30/month | Business Analytics, Live Call Queueing Monitoring, Adoption Analytics, Quality of Service Analytics | Small to large-sized businesses |
| CallTrackingMetrics | Starts at $35/month | Call Tracking, Call Recordings, Custom Routing, FormReactor | Small to mid-sized businesses |
| WhatConverts | Starts at $30/month | Call Tracking, Form Tracking, Real-Time Reporting, Marketing Reports | Small to mid-sized businesses |
| Revenue.io | Contact Sales Team | Conversational AIIntegrationsRevenue IntelligenceGuided Selling | Small to mid-sized businesses |
| Salesloft | Contact Sales Team | Sales Call TrackingLead ManagementSales ForecastingSales Coaching | Small to mid-sized businesses |
| Ringblaze | Starts at $15/month | Collaboration Dashboard, Call Collaboration, Call Tracking, Call Recording | Small to large-sized businesses |
1. KrispCall
KrispCall is one of the best CallRail alternatives offering wide coverage in 100+ countries and trust earned from over 4500+ companies globally. Its advanced features, affordability, easy setup, excellent call quality, and user-friendly dashboard make it ideal for all business sizes.
KrispCall’s call analytics feature provides a 360-degree view of real-time call data which includes total call volume, call duration, and inbound and outbound calls. These data give in-depth insights into customer behavior and the effectiveness of marketing campaigns. It also helps to monitor call center trends, customer engagements, and agent performance effortlessly.
Besides this, KrispCall offers a unique feature, a unified callbox that integrates all communication into one centralized platform for easy management. It integrates with HubSpot, Pipedrive, and Zapier to make communication even better and enhance customer service.
KrispCall features
- Unified Callbox
- Shared Number
- Call Analytics
- Call Log Analytics
- Call Forwarding
- Integrations
- Extensions
💰 KrispCall’s Pricing
| Essential | $12/user/month |
| Standard | $32/user/month |
| Enterprise | Custom |
❌ KrispCall’s Limitations
- Features, like Bulk Messages and Call Barging, are still in progress.
- Incompatible with Windows and Linux systems.
What our Customers are Saying
“I had an incredible experience using KrispCall for my communication needs. The call quality was exceptional, with crystal-clear audio that made every conversation a pleasure. The platform’s user-friendly interface made navigation easy, and the range of features provided enhanced collaboration and productivity. The customer support was top-notch, with a responsive team that quickly addressed any questions or concerns I had. Overall, KrispCall has exceeded my expectations and become my go-to communication solution. I highly recommend it for its outstanding performance, feature-rich experience, and excellent support.” – Mansoor Nasir, Finance Manager, RDA Contracts LTD
👀 Have a look at KrispCall’s customer reviews
2. Nextiva
Nextiva is among the popular CallRail competitors. It offers real-time call reporting to manage your company’s activities seamlessly and helps identify and resolve issues through customizable Wallboards that provide up-to-the-minute insights.
With Nextiva, you can analyze trends by comparing data across various dimensions such as periods, locations, employees, and marketing campaigns. It also allows you to record, rate, and share calls directly from your reports. You can also customize the dashboard to easily track your business all in one place. Nextiva integrates with some of the popular tools like Zoho, Salesforce, HubSpot, Zendesk, and many more.
Nextiva Features
- Smart Call Routing
- Call Analytics
- Live Call Status
- Performance Metrics
- Call Pop
💰 Nextiva’s Pricing
| Essential | $18.95/user/month |
| Professional | $22.95/user/month |
| Enterprise | $32.95/user/month |
❌ Nextiva’s Limitations
- Limited integration features in the lower plan
- Only the Enterprise plan offers call recording
- Mobile App is reported to be buggy
3. Aircall
Aircall stands out as one of the leading CallRail alternatives trusted by more than 9000 customers in over 100 countries. It is designed to meet the specific requirements of sales and customer support teams.
Use the Aircall analytics feature to discover the best times to reach prospects and boost productivity. It also helps to identify unanswered calls and fix them by optimizing staffing and call routing setups to enhance customer experience. You can easily monitor overall team metrics, including unanswered calls and user activity.
Aircall Features
- Analytics
- Activity Feed
- Integrations
- Call Transcription
- Call Whispering
💰 Aircall’s Pricing
| Essential | $30/user/month |
| Professional | $50/user/month |
| Custom | Contact sales team |
❌ Aircall’s Limitations
- Complicated call forwarding process
- Limited customization options
4. Invoca
Invoca is another best CallRail competitors on our list. It is the top call-tracking software that helps marketing teams improve marketing campaigns, drive more leads, boost conversion rates, and gain more Return on Investment (ROI) on advertising campaigns. It also allows contact centers to increase agent performance.
Invoca enables leaders at both national and regional levels in customer experience (CX), sales, and operations to address challenges related to missed calls. It focuses on enhancing call handling, increasing conversion rates of calls across different locations, and ultimately improving customer interactions for the best outcomes.
Invoca integrates with Google Analytics, Salesforce Sales Cloud, Adobe Analytics, HubSpot, Slack, and many other tools.
Invoca features
- Call tracking
- Artificial Intelligence
- Interaction Management
- Integrations
💰 Invoca’s Pricing
- Contact the sales team for all plans
❌ Invoca’s Limitations
- Onboarding is slow
- Limited Customizable option
- Difficult to create bulk reporting or bulk changes
5. RingCentral MVP
RingCentral MVP is one of the top CallRail alternatives providing 300+ apps & integrations to automate workflow and boost productivity. It offers 99.999% uptime reliability in 46 countries and has achieved global recognition with third-party certifications in security and privacy.
RingCentral MVP offers powerful analytics and insights that help you make better business decisions. It allows you to explore past trends anytime, anywhere, on any device.
RingCentral MVP’s Features
- Business Analytics
- Live Call Queueing Monitoring
- Adoption Analytics
- Quality of Service Analytics
💰 RingCentral MVP’s Pricing
| Core | $30/user/month |
| Advanced | $35/user/month |
| Ultra | $45/user/month |
❌ RingCentral MVP’s Limitations
- Longer implementation time
- Video message is not available on a basic plan
6. CallTrackingMetrics
CallTrackingMetrics is one of the best choices if you are looking for a CallRail alternative. It is a leading global conversation analytics software for the complete journey of customers. It allows marketers to track calls, enhance decision making with data-driven insights and boost Return On Investment (ROI).
CallTrackingMetrics integrates with essential tools like Google Ads, Google Analytics, Salesforce, Facebook, and Zoom. It helps in tracking and assigning leads from both online and offline sources across multiple platforms.
CallTrackingMetrics’s Features
- Call Tracking
- Call Recordings
- Custom Routing
- FormReactor
- AskAi
💰 CallTrackingMetrics’s Pricing
| Advanced | $35/user/month |
| Marketing Pro | $149/user/month |
| Sales Engage | $274/user/month |
| Enterprise | $1999/user/month |
❌ CallTrackingMetrics’s Limitations
- Poor call quality occasionally
- Issues with some of the integrations available
7. WhatConverts
WhatConverts is among the best CallRail replacements. It is a lead tracking and reporting software tailored for marketing agencies and their clients. It tracks leads using first-party data which ensures data privacy. You can track calls, chats, transactions, and forms without being worried about getting blocked by third-party cookies.
WhatConverts provides you with marketing reports to identify which marketing is driving most of the leads. You can customize reports, use charts and plots in reports, and save them for use whenever necessary. It offers real-time reporting and updates dashboard whenever new leads are generated. You can also receive an instant notification in your inbox whenever new leads come in.
WhatConverts’s features
- Call Tracking
- Form Tracking
- Search and Filter Leads
- Real-Time Reporting
- Marketing Reports
💰 💰WhatConverts’s Pricing
| Call Tracking | $30/account/month |
| Plus | $60/account/month |
| Pro | $100/account/month |
| Elite | $160/account/month |
❌ WhatConverts’s Limitations
- Lead filtering is a bit confusing for beginners.
- Limited Features
8. Revenue
Revenue (formerly ringDNA) is one of the best CallRail competitors. It is an AI-powered platform RevOps that provides real-time guidance to representatives at the exact time they need it. It uses AI to record, transcribe, and analyze each conversation, enhancing the effectiveness of coaching and sales procedures.
The Call Tracking of Revenue.io allows to monitor all the sources of incoming calls which helps to identify valuable marketing campaigns. With prospect interaction history, sales representatives can convert more incoming callers into clients.
Revenue automatically records call data of inbound calls in the Salesforce platform. Its inbound routing feature directs incoming calls to the right representatives.
Revenue.io’s features
- Conversational AI
- Integrations
- Revenue Intelligence
- Guided Selling
💰 Revenue.io’s Pricing
- Contact Sales Team
❌ Revenue.io’s Limitations
- Disorganized missed calls and difficult to filter
- Lengthy onboarding process
- Occasional call audio issues.
9. Salesloft
Salesloft is another choice for people looking for CallRail alternatives. It is a top sales engagement platform powered by AI for revenue workflows. Its sales call tracking provides critical insights, essential for guiding salespeople and providing them with training for successfully closing more deals.
Salesloft is a comprehensive solution for sales processes allowing you to create and manage a strong pipeline, convert leads into revenue, retain customers, and make precise forecasts. It helps marketing teams make the right decisions for better outcomes including satisfied customers, boosted revenues, and enhanced lifetime value.
Salesloft’s features
- Sales Call Tracking
- Lead Management
- Sales Forecasting
- Sales Coaching
- Deal Intelligence
💰 Salesloft’s Pricing
- Contact Sales Team
❌ Salesloft’s Limitations
- Poor UI and no customer support.
- Lack of enterprise level setup or customization.
- Poor integrations with some tools.
10. Ringblaze
Ringblaze is one of the decent CallRail alternatives suitable for all business sizes. It is easy to set up and user-friendly. Its call tracking feature is designed to enhance team collaboration. Customer representatives can utilize the call recording and track each communication with customers.
Ringblaze provides a shared dashboard for interactive conversations and promotes team unity regardless of the locations of team members. It also eliminates the need for duplicate callbacks, ensuring every member stays on the same page.
Ringblaze allows you to engage with your website visitors through real-time customer interaction. You can communicate with them while they explore your website and turn those casual viewers into potential leads.
Ringblaze’s features
- Collaboration Dashboard
- Call Collaboration
- Call Tracking
- Call Recording
- Real-Time Customer Interaction
💰 Ringblaze’s Pricing
| Simple Plan | $15/user/month |
For more details: Contact Ringblaze’s Sales Team
❌ Ringblaze’s Limitations
- Android app does not work properly.
- Call Drop issues.
- Add extra things on monthly statement without approval.
Final Thoughts: And the best CallRail Alternative Is..
CallRail is a great call tracking and marketing analytics software but there are even better alternatives available on the market. You can choose among the best competitor based on their affordability, features, demos, and trials.
Our recommendation is to go for KrispCall as it provides a 360-degree view of real-time call data integrating total call volume, call duration, and incoming and outgoing calls. With these data, you can understand customer behavior and the efficacy of marketing campaigns.
KrispCall has enterprise-level features, cost-effective pricing plans, exceptional call quality, positive customer feedback, and most importantly 24/7 human support.
So, don’t hesitate—give KrispCall a try now!
