Considering an upgrade from Spoke Phone in 2024? 🤔
Every software has its limitations, it is a harsh reality that cannot be ignored. And that’s what makes you always look for an alternative.
The key is to choose the one with few constraints. To make your selection easier we’ve come up with the 10 best Spoke Phone alternatives and competitors.
These choices might resolve your Spoke Phone dissatisfaction, offering a more satisfying communication solution.
🔑 KEY HIGHLIGHTS
- We tried the demo, compared features, picked top customer reviews, and listed the top 10 alternatives
- KrispCall is one of the best Spoke Phone alternatives in terms of price, feature, quality, and support.
- GoToConnect offers over 100 features making it one of the best alternatives in terms of features.
- RingCentral outshines video conferencing and visual voicemail with text previews.
So, dive in for better options! 👊
What is a Spoke Phone?
Spoke Phone is a cloud phone system accessible via mobile phones or computers. It goes beyond traditional phone systems by providing advanced features like next-generation phone calls, SMS, and WhatsApp interactions with customers.
Spoke Phone focuses on empowering employees with knowledge and skills to effectively interact with a customer ensuring compliance and positive outcomes to both customers and business.
What sets Spoke Phone apart is its integration with Twilio, a strong communication platform for developers that offers flexibility which traditional options lack. This flexibility lets businesses easily adapt to changing needs without being stuck with inflexible communication systems.
Why people are looking for Spoke Phone alternatives?
While Spoke Phone is renowned as a good solution, it still has its limitations that lead people to look for alternatives.
Some of its limitations and reasons people are looking for a Spoke Phone alternative are:
- Higher Pricing with Limited Features: Not recommended for businesses with under 30 users due to higher pricing and limited features. Recently, there was a price increase from $10 to $15 per minute.
- Trouble receiving calls: Sometimes users encounter trouble receiving calls on their Spoke Phone.
- Call Quality: Many users have complained about their call quality.
- Confusing Auto attendant setup: The auto attendant setup is a bit confusing.
10 Best Spoke Phone Alternatives & Competitors in 2024
There are many alternatives and competitors of Spoke Phone. However, not all are suitable for users looking for a better option.
So, we have listed out Spoke Phone alternatives and competitors in 2024 based on the following criteria:
- Extensive features
- Affordability
- Worldwide coverage
- Business-centric Solutions
- Call Quality
- And Many more..
Here is what we found the top Spoke Phone Alternatives Comparison overview.
| Providers | Pricing | Features | Best for |
| KrispCall | Starts at $15/month | Unified CallboxShared NumberIntegrationsBusiness Texting | Small to large-sized businesses |
| RingCentral | Starts at $30/month | Call parkMulti-way conference callVisual VoicemailCall delegation | Small to large-sized businesses |
| 3CX | Starts at $14.58 per/month | Unified CommunicationsVOIP ConnectionQueue ManagementThird-Party Integrations | Small to large-sized businesses |
| 8×8 | Contact sales team | Advanced reports and analyticsOmnichannel Routing Intelligent IVR Virtual Agent | Small to large-sized businesses |
| Grasshopper | Starts at $28/month | Desktop + mobile appsVoIP/Wi-Fi CallingVirtual FaxIncoming Call Control | Small to mid-sized businesses |
| CloudTalk | Starts at $25/month | Automatic call transcriptionsInteractive Voice Response (IVR) Intelligent Call routing Call Monitoring | Small to large-sized business |
| GoToConnect | Starts at $27/month | Audio conferencingCall forwardingScreen sharingReporting and analytics | Small to mid-sized business |
| Google Voice | Starts at $10/month | Call BlockingCloud PBXVoIP system collaborationMobile apps | Small to large-sized business |
| Vonage Business Communication | Contact sales team | Contact Center AIConversation AnalyserDynamic RoutingEinstein Analytics | Small to large-sized businesses |
| Nextiva | Contact the sales team for all plans | Smart Call RoutingAdvanced Call DistributionLive Call StatusPerformance Metrics | Small to large-sized businesses |
1. KrispCall: Advanced Telephony Features + 24/7 Human Support
With its reach extending to 100+ countries and trust earned from over 4500 companies globally, KrispCall has experienced significant growth as a cloud phone system. Its affordability and advanced features are what make it ideal for all business sizes, especially for those looking to handle both inbound and outbound calls effectively.
KrispCall stands out by its unified callbox feature that integrates all communication into one centralized platform enabling users to manage all communication in a single place.
KrispCall seamlessly integrates with tools like HubSpot, Pipedrive, and Zapier making communication even better and enhancing customer service.
Easy setup, excellent call quality, cost-effectiveness, and a user-friendly dashboard are some of the factors that make KrispCall the best alternative to Spoke Phone.
KrispCall’s features
- Unified Callbox
- Shared Number
- Integrations
- Business Texting
- Extensions
- In-call app analytics
- Simultaneously call handling
💰 KrispCall’s Pricing
| Essential | $12/user/month |
| Standard | $32/user/month |
| Enterprise | Custom |
❌ KrispCall’s Limitations
- Features, like Bulk Messages and Call Barging, are still in progress.
- Incompatible with Windows and Linux systems.
What our Customers are Saying
“ KrispCall is a game-changer for small businesses like ours. Its flexible cloud phone system allows us to stay connected on the go. The reliable performance and ease of use have greatly improved our communication. KrispCall truly has been a valuable asset for our operations.” – Robert Jones, Account Executive
“Calls are easily connected, no glitches yet. Good support team. Happy with the service.” – Andrew Payne, Senior Project Manager
👀 Have a look at KrispCall’s customer reviews
2. RingCentral
RingCentral is a top-tier communication solution offering unlimited calls, business SMS, and global coverage in 100+ countries. Trusted by 400,000 businesses worldwide, it has become a recognized leader in the 2023 Gartner Magic Quadrant for UCaaS globally.
RingCentral stands out with its excellent video conferencing, real-time metrics for service quality monitoring, and visual voicemails to preview voicemails through text when it is impossible to listen. Additionally, its background noise reduction features help eliminate unwanted background noise during calls.
RingCentral’s Features
- Multi-way conference call
- Call Routing & Queueing
- Call park
- Visual Voicemail
- Call delegation
💰 RingCentral’s Pricing
| Core | $30/user/month |
| Advanced | $35/user/month |
| Ultra | $45/user/month |
❌ RingCentral’s Limitations
- Implementation time is longer.
- Basic plan does not allow video messages.
3. 3CX
3CX is a versatile business phone system offering both on-premises and hosted solutions. It is reasonable and can easily handle diverse communication channels like audio, video, WhatsApp calls, and live chats.
One of the notable features of 3CX is its user-friendly video conferencing which allows guests to join through browsers eliminating the need for logins. Click-to-call, call pops, and call journals are the enterprise-level features of 3CX.
3CX’s Features
- Unified Communications
- Real-Time Monitoring
- Queue Management
- VOIP Connection
- Third-Party Integrations
💰3CX’s Pricing
| Startup Pro | $14.58/month |
| Dedicated Pro | $24.58/month |
| Dedicated Enterprise | $27.5/month |
❌ 3CX’s Limitations
- Unable to integrate with popular business software, Pipedrive and Zapier.
- Limited reporting features.
- Limited customization options.
4. 8×8
With more than 30 features, 8×8 has been able to mark itself as a reliable and secure business phone system. Some of its cutting-edge features are visual voicemail, global coverage, flexible call flows, multi-level auto attendant, and call recordings.
8×8 stands out with its key feature to aggregate and analyze data from various communication channels, offering all insights in a centralized dashboard. This led to improved productivity, cost efficiency, and revenue growth.
8×8’s features
- Call Forwarding & Transfer
- 3-Way Calling
- Call Waiting & Parking
- Call Queues
- Overhead Paging
- Visual Voicemail
💰 8×8’s Pricing
- Contact sales team
❌ 8×8’s Limitations
- SMS features are only available within the US
- Some major features like call masking and call tagging are missing.
5. Grasshopper
Grasshopper is among the top Spoke Phone competitors for solopreneurs and small businesses. It provides features like extensions, custom greetings, call handling, and more at an affordable price. It offers the flexibility to handle business calls and texts seamlessly from anywhere using their mobile or desktop apps.
With Grasshopper, users can efficiently handle multiple calls simultaneously by redirecting them to another team member, ensuring your customers never experience a busy signal again.
Grasshopper’s features
- Desktop + mobile apps
- VoIP/Wi-Fi Calling
- Virtual Fax
- Incoming Call Control
- Reporting
💰Grasshopper’s Pricing
| Solo | $28/month |
| Partner | Contact sales team |
| Small Business | Contact sales team |
❌ Grasshopper’s Limitations
- Unable to send internet faxes
- Difficulty in adding voice messages
6. CloudTalk
CloudTalk is a feature-rich cloud-based phone system tailored to meet the needs of customer service and sales teams. It offers over 70 features along with various CRM and helpdesk integrations to customize a business’s calling experience.
CloudTalk allows businesses to efficiently manage high call volumes. It automates workflows, includes built-in analytics for performance optimization, and improves calling efficiency.
Cloudtalk’s Features
- Automatic call transcriptions
- Interactive Voice Response (IVR)
- Intelligent Call routing
- Call Monitoring
- Speech to text
💰 Cloudtalk’s Pricing
| Starter | $25/month/user |
| Essential | $30/month/user |
| Expert | $50/month/user |
| Custom | Tailor-made offer |
❌ Cloudtalk’s Limitations
- Limited local numbers available
- Annoying callback features
7. GoToConnect
GoToConnect is among the top Spoke Phone competitors offering users the flexibility to make calls from anywhere as long as they have an internet connection. It provides more than 100 features and enhances communication and collaboration, It is affordable, easy to set up, and ideal for small to mid-sized businesses.
GoToConnect provides toll-free numbers, number porting services, and unlimited extensions. You can easily customize call flows with the Dial Plan Editor, measure performance with call volume analytics, and eliminate any obstacle.
GoToConnect’s features
- Audio conferencing
- Call forwarding
- Screen sharing
- Reporting and analytics
- Unlimited call queues
💰GoToConnect’s Pricing
| Basic | $27/user/month |
| Standard | $32/user/month |
❌ GoToConnect’s Limitations
- Basic Plan lacks a real-time analytics feature
- Limited video conferencing duration
8. Google Voice
Google Voice, a VoIP phone system offered by Google, is among the best Spoke Phone substitutes. It is user-friendly and adapts to personal use or any business size. Setting up Google Voice is easy, you need to just create a Google account and follow the provided instructions.
Google Voice provides phone numbers for texting, calling, and voicemail, giving you control over your calls with a simple tap. It is a cost-effective option for users with basic needs as it delivers basic virtual phone services without any cost.
Google Voice’s features
- Call Blocking
- Cloud PBX
- VoIP system collaboration
- Mobile apps
💰Google Voice’s Pricing
| Starter | $10/user/month |
| Standard | $20/user/month |
| Premium | $30/user/month |
❌ Google Voice’s Limitations
- Limited numbers and features
- Little expensive for single-user
9. Vonage Business Communications
Packed with 50+ features, Vonage Business Communications can be considered among the top Spoke Phone alternatives. The installation is easy, there is no need for an on-site installation and you can select flexible month-to-month contracts.
Vonage Business Communication’s notable feature, the admin portal allows the admin to easily manage and modify the phone system without requiring support from a dedicated team. Its Busy Lamp Field (BLF) feature lets you know if a phone is in use by displaying its status. You can also use each BLF key to rapidly dial specific contacts or numbers with just a simple press.
Vonage Business Communications’s Features
- AI Virtual Assistant
- Auto attendant
- Business Call Recording Service
- Block Caller ID
- Business Inbox
💰 Vonage Business Communications Pricing
- Contact sales team
❌ Vonage Business Communications Limitations
- Bit expensive and has many hidden charges
- Limited video conferencing options
- Large meeting capacity unavailable
10. Nextiva
Nextiva is the popular Spoke Phone Alternative that offers unlimited nationwide calling, texting and faxing, toll-free services, 24/7 support, auto attendant, and virtual voicemail. It allows you to conduct limitless audio and video meetings.
With Nextiva, you can easily send SMS from a mobile phone and initiate conference calls with just a single click. The drag-and-drop flow builder facilitates easy call routing, even for those with no prior experience.
Nextiva Features
- Smart Call Routing
- Advanced Call Distribution
- Live Call Status
- Performance Metrics
- Call Queue Management
💰 Nextiva’s Pricing
- Contact the sales team for all plans
❌ Nextiva’s Limitations
- Lower Plan includes limited integration features
- Only Enterprise plan offers call recording and single sign-on feature.
- Mobile App is reported to be buggy
✅ Check Out: Top alternatives to TalkRoute
Final Thoughts: And the Spoke Phone Alternative Is..
Spoke Phone is good, but there are even better alternatives available on the market. The goal is to choose the best options with the best features, affordability, quality service, customer reviews, demos, and excellent customer support.
We recommend you to try KrispCall. KrispCall is the top Spoke Phone alternative based on its cost-effectiveness, enterprise-level features, high call quality, positive customer feedback, and exceptional customer support.
In short, KrispCall caters to all your needs.
Book a KrispCall’s demo now!
