Best Spoke Phone Alternatives and Competitors

  • Last Updated: 16 Feb 24
  • 11 min read
Top Spoke Phone alternatives and competitors

Considering an upgrade from Spoke Phone in 2024? 🤔

Every software has its limitations, it is a harsh reality that cannot be ignored. And that’s what makes you always look for an alternative. 

The key is to choose the one with few constraints. To make your selection easier we’ve come up with the 10 best Spoke Phone alternatives and competitors. 

These choices might resolve your Spoke Phone dissatisfaction, offering a more satisfying communication solution.

🔑 KEY HIGHLIGHTS

  • We tried the demo, compared features, picked top customer reviews, and listed the top 10 alternatives
  • KrispCall is one of the best Spoke Phone alternatives in terms of price, feature, quality, and support.
  • GoToConnect offers over 100 features making it one of the best alternatives in terms of features. 
  • RingCentral outshines video conferencing and visual voicemail with text previews.

So, dive in for better options! 👊

What is a Spoke Phone?

Spoke Phone is a cloud phone system accessible via mobile phones or computers. It goes beyond traditional phone systems by providing advanced features like next-generation phone calls, SMS, and WhatsApp interactions with customers.

spoke phone

Spoke Phone focuses on empowering employees with knowledge and skills to effectively interact with a customer ensuring compliance and positive outcomes to both customers and business. 

What sets Spoke Phone apart is its integration with Twilio, a strong communication platform for developers that offers flexibility which traditional options lack. This flexibility lets businesses easily adapt to changing needs without being stuck with inflexible communication systems.

Why people are looking for Spoke Phone alternatives?

While Spoke Phone is renowned as a good solution, it still has its limitations that lead people to look for alternatives. 

Some of its limitations and reasons people are looking for a Spoke Phone alternative are:

  • Higher Pricing with Limited Features: Not recommended for businesses with under 30 users due to higher pricing and limited features. Recently, there was a price increase from $10 to $15 per minute.
  • Trouble receiving calls: Sometimes users encounter trouble receiving calls on their Spoke Phone. 
  • Call Quality: Many users have complained about their call quality. 
  • Confusing Auto attendant setup: The auto attendant setup is a bit confusing.
🔍 Read Also:Top Grasshopper Phone System Alternatives & Competitors

10 Best Spoke Phone Alternatives & Competitors in 2024

There are many alternatives and competitors of Spoke Phone. However, not all are suitable for users looking for a better option.

So, we have listed out Spoke Phone alternatives and competitors in 2024 based on the following criteria: 

  • Extensive features
  • Affordability
  • Worldwide coverage
  • Business-centric Solutions
  • Call Quality
  • And Many more..

Here is what we found the top Spoke Phone Alternatives Comparison overview.

ProvidersPricingFeaturesBest for
KrispCallStarts at $15/monthUnified CallboxShared NumberIntegrationsBusiness TextingSmall to large-sized businesses
RingCentralStarts at $30/month
Call parkMulti-way conference callVisual VoicemailCall delegation
Small to large-sized businesses
3CXStarts at $14.58 per/month
Unified CommunicationsVOIP ConnectionQueue ManagementThird-Party Integrations
Small to large-sized businesses
8×8Contact sales teamAdvanced reports and analyticsOmnichannel Routing Intelligent IVR Virtual Agent

Small to large-sized businesses
GrasshopperStarts at $28/monthDesktop + mobile appsVoIP/Wi-Fi CallingVirtual FaxIncoming Call ControlSmall to mid-sized businesses
CloudTalkStarts at $25/monthAutomatic call transcriptionsInteractive Voice Response (IVR) Intelligent Call routing Call MonitoringSmall to large-sized business
GoToConnectStarts at $27/monthAudio conferencingCall forwardingScreen sharingReporting and analyticsSmall to mid-sized business
Google VoiceStarts at $10/monthCall BlockingCloud PBXVoIP system collaborationMobile appsSmall to large-sized business
Vonage Business CommunicationContact sales teamContact Center AIConversation AnalyserDynamic RoutingEinstein Analytics
Small to large-sized businesses
NextivaContact the sales team for all plansSmart Call RoutingAdvanced Call DistributionLive Call StatusPerformance MetricsSmall to large-sized businesses

1. KrispCall: Advanced Telephony Features + 24/7 Human Support

With its reach extending to 100+ countries and trust earned from over 4500 companies globally, KrispCall has experienced significant growth as a cloud phone system. Its affordability and advanced features are what make it ideal for all business sizes, especially for those looking to handle both inbound and outbound calls effectively.

krispcall- the best Spoke Phone alternatives

KrispCall stands out by its unified callbox feature that integrates all communication into one centralized platform enabling users to manage all communication in a single place.

KrispCall seamlessly integrates with tools like HubSpot, Pipedrive, and Zapier making communication even better and enhancing customer service.

Easy setup, excellent call quality, cost-effectiveness, and a user-friendly dashboard are some of the factors that make KrispCall the best alternative to Spoke Phone

KrispCall’s features

  • Unified Callbox
  • Shared Number
  • Integrations
  • Business Texting
  • Extensions
  • In-call app analytics
  • Simultaneously call handling

💰 KrispCall’s Pricing

Essential$12/user/month
Standard$32/user/month
Enterprise  Custom

❌ KrispCall’s Limitations

  • Features, like Bulk Messages and Call Barging, are still in progress.
  • Incompatible with Windows and Linux systems.

What our Customers are Saying

“ KrispCall is a game-changer for small businesses like ours. Its flexible cloud phone system allows us to stay connected on the go. The reliable performance and ease of use have greatly improved our communication. KrispCall truly has been a valuable asset for our operations.” – Robert Jones, Account Executive

“Calls are easily connected, no glitches yet. Good support team. Happy with the service.” – Andrew Payne, Senior Project Manager

👀 Have a look at KrispCall’s customer reviews

2. RingCentral

RingCentral is a top-tier communication solution offering unlimited calls, business SMS, and global coverage in 100+ countries. Trusted by 400,000 businesses worldwide, it has become a recognized leader in the 2023 Gartner Magic Quadrant for UCaaS globally.

ringcentral

RingCentral stands out with its excellent video conferencing, real-time metrics for service quality monitoring, and visual voicemails to preview voicemails through text when it is impossible to listen. Additionally, its background noise reduction features help eliminate unwanted background noise during calls.

RingCentral’s Features

  • Multi-way conference call
  • Call Routing & Queueing
  • Call park
  • Visual Voicemail
  • Call delegation

💰 RingCentral’s Pricing

Core$30/user/month
Advanced$35/user/month
Ultra$45/user/month

❌ RingCentral’s Limitations

  • Implementation time is longer.
  • Basic plan does not allow video messages.

3. 3CX

3CX is a versatile business phone system offering both on-premises and hosted solutions. It is reasonable and can easily handle diverse communication channels like audio, video, WhatsApp calls, and live chats. 

3CX

One of the notable features of 3CX is its user-friendly video conferencing which allows guests to join through browsers eliminating the need for logins. Click-to-call, call pops, and call journals are the enterprise-level features of 3CX. 

3CX’s Features

  • Unified Communications
  • Real-Time Monitoring
  • Queue Management
  • VOIP Connection
  • Third-Party Integrations

💰3CX’s Pricing

Startup Pro$14.58/month
Dedicated Pro$24.58/month
Dedicated Enterprise$27.5/month

❌ 3CX’s Limitations

  • Unable to integrate with popular business software, Pipedrive and Zapier.
  • Limited reporting features.
  • Limited customization options.

4. 8×8

With more than 30 features, 8×8 has been able to mark itself as a reliable and secure business phone system. Some of its cutting-edge features are visual voicemail, global coverage, flexible call flows, multi-level auto attendant, and call recordings.

8x8

8×8 stands out with its key feature to aggregate and analyze data from various communication channels, offering all insights in a centralized dashboard. This led to improved productivity, cost efficiency, and revenue growth.

8×8’s features

  • Call Forwarding & Transfer
  • 3-Way Calling
  • Call Waiting & Parking
  • Call Queues
  • Overhead Paging
  • Visual Voicemail

💰 8×8’s Pricing

  • Contact sales team

❌ 8×8’s Limitations

  • SMS features are only available within the US
  • Some major features like call masking and call tagging are missing.
✌️You may like it: Top Line2 Alternatives & Competitors

5. Grasshopper

Grasshopper is among the top Spoke Phone competitors for solopreneurs and small businesses. It provides features like extensions, custom greetings, call handling, and more at an affordable price. It offers the flexibility to handle business calls and texts seamlessly from anywhere using their mobile or desktop apps.

grasshopper

With Grasshopper, users can efficiently handle multiple calls simultaneously by redirecting them to another team member, ensuring your customers never experience a busy signal again.

Grasshopper’s features

  • Desktop + mobile apps 
  • VoIP/Wi-Fi Calling
  • Virtual Fax
  • Incoming Call Control
  • Reporting

💰Grasshopper’s Pricing

Solo$28/month
PartnerContact sales team
Small BusinessContact sales team

❌ Grasshopper’s Limitations

  • Unable to send internet faxes
  • Difficulty in adding voice messages

6. CloudTalk

CloudTalk is a feature-rich cloud-based phone system tailored to meet the needs of customer service and sales teams. It offers over 70 features along with various CRM and helpdesk integrations to customize a business’s calling experience.

cloudtalk

CloudTalk allows businesses to efficiently manage high call volumes. It automates workflows, includes built-in analytics for performance optimization, and improves calling efficiency.

Cloudtalk’s Features

  •     Automatic call transcriptions
  •     Interactive Voice Response (IVR)
  •     Intelligent Call routing
  •     Call Monitoring
  •     Speech to text

💰 Cloudtalk’s Pricing

Starter$25/month/user
Essential$30/month/user
Expert$50/month/user
CustomTailor-made offer

 ❌  Cloudtalk’s Limitations

  • Limited local numbers available
  • Annoying callback features

7. GoToConnect

GoToConnect is among the top Spoke Phone competitors offering users the flexibility to make calls from anywhere as long as they have an internet connection. It provides more than 100 features and enhances communication and collaboration, It is affordable, easy to set up, and ideal for small to mid-sized businesses. 

GoToConnect

GoToConnect provides toll-free numbers, number porting services, and unlimited extensions. You can easily customize call flows with the Dial Plan Editor, measure performance with call volume analytics, and eliminate any obstacle.

GoToConnect’s features

  • Audio conferencing
  • Call forwarding
  • Screen sharing
  • Reporting and analytics
  • Unlimited call queues

💰GoToConnect’s Pricing

Basic$27/user/month
Standard$32/user/month

 ❌ GoToConnect’s Limitations

  • Basic Plan lacks a real-time analytics feature
  • Limited video conferencing duration

8. Google Voice

Google Voice, a VoIP phone system offered by Google, is among the best Spoke Phone substitutes. It is user-friendly and adapts to personal use or any business size. Setting up Google Voice is easy, you need to just create a Google account and follow the provided instructions.

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Google Voice provides phone numbers for texting, calling, and voicemail, giving you control over your calls with a simple tap. It is a cost-effective option for users with basic needs as it delivers basic virtual phone services without any cost.

Google Voice’s features

  • Call Blocking
  • Cloud PBX
  • VoIP system collaboration
  • Mobile apps

💰Google Voice’s Pricing

Starter $10/user/month
Standard$20/user/month
Premium $30/user/month

 ❌ Google Voice’s Limitations

  • Limited numbers and features 
  • Little expensive for single-user

9. Vonage Business Communications

Packed with 50+ features, Vonage Business Communications can be considered among the top Spoke Phone alternatives. The installation is easy, there is no need for an on-site installation and you can select flexible month-to-month contracts. 

vonage

Vonage Business Communication’s notable feature, the admin portal allows the admin to easily manage and modify the phone system without requiring support from a dedicated team. Its Busy Lamp Field (BLF) feature lets you know if a phone is in use by displaying its status. You can also use each BLF key to rapidly dial specific contacts or numbers with just a simple press. 

Vonage Business Communications’s Features

  • AI Virtual Assistant
  • Auto attendant
  • Business Call Recording Service
  • Block Caller ID
  • Business Inbox

💰 Vonage Business Communications Pricing

  • Contact sales team

 ❌ Vonage Business Communications Limitations

  • Bit expensive and has many hidden charges
  • Limited video conferencing options 
  • Large meeting capacity unavailable

10. Nextiva

Nextiva is the popular Spoke Phone Alternative that offers unlimited nationwide calling, texting and faxing, toll-free services, 24/7 support, auto attendant, and virtual voicemail. It allows you to conduct limitless audio and video meetings.

nextiva

With Nextiva, you can easily send SMS from a mobile phone and initiate conference calls with just a single click. The drag-and-drop flow builder facilitates easy call routing, even for those with no prior experience.

Nextiva Features

  • Smart Call Routing
  • Advanced Call Distribution
  • Live Call Status
  • Performance Metrics
  • Call Queue Management

💰 Nextiva’s Pricing

  • Contact the sales team for all plans

❌  Nextiva’s Limitations

  • Lower Plan includes limited integration features
  • Only Enterprise plan offers call recording and single sign-on feature.
  • Mobile App is reported to be buggy

✅ Check Out: Top alternatives to TalkRoute

Final Thoughts: And the Spoke Phone Alternative Is..

Spoke Phone is good, but there are even better alternatives available on the market. The goal is to choose the best options with the best features, affordability, quality service, customer reviews, demos, and excellent customer support.

We recommend you to try KrispCall. KrispCall is the top Spoke Phone alternative based on its cost-effectiveness, enterprise-level features, high call quality, positive customer feedback, and exceptional customer support. 

In short, KrispCall caters to all your needs. 

Book a KrispCall’s demo now!

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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