Best GoToConnect Alternatives and Competitors

  • Last Updated: 16 Feb 24
  • 11 min read
Best GoToConnect alternatives and competitors

Looking to switch from GoToConnect in 2024? 🤔

While GoToConnect is a solid cloud phone system, it may only partially fulfill your business needs, whether due to limited features, flexibility, pricing, or any other reasons.

Whatever your reason is – we have got you covered. We’ve compiled a list of the best GoToConnect alternatives for you. 💡

These alternatives aim to bridge the gap left by GoToConnect, offering solutions that may better align with your business requirements. 

🔑 KEY HIGHLIGHTS

  • We tested the demo, compared features, considered top customer reviews, and compiled a list of 10 best GoToConnect alternatives and competitors.
  • KrispCall is one of the best alternatives in terms of affordability, features, call quality, and 24/7 human support.
  • RingCentral MVP has gained recognition in the 2023 Gartner Magic Quadrant for UCaaS on a global scale.
  • Dialpad is an AI-powered business phone system that automates tasks and offers a personalized experience.

Get ready to explore something better! 👇

What is GoToConnect?

GoToConnect is a one-stop communication solution with integrated web-based video conferencing functionalities. It offers the flexibility of working from anywhere, anyway on any device making it a perfect choice for small to mid-sized businesses. 

GoToConnect

GoToConnect is easy to use and provides more than 100 features. Its latest solution allows you to boost your customer engagements using SMS campaigns and web chat, and ultimately increase revenue. 

Why are people looking for GoToConnect alternatives?

While GoToConnect is well known for its multitude of features, it still has its limitations and drawbacks leading people to look for its alternatives. 

Some of the reasons people are opting for a GoToConnect alternative are:

  • Relatively High Pricing: GoToConnect cannot be considered very expensive, but you can find better options with more robust features at the same price.
  • Lack of real-time insights: GoToConnect lacks a real-time analytics feature in basic plans, which may prevent the users’ ability to get full insights and make informed decisions.
  • Limited customization: Many users have complained about the missing customization options. 
  • Slow Responsive: Customer support is somewhat slow, which is a matter of great concern.
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10 Best GoToConnect Alternatives & Competitors in 2024

There are many alternatives and competitors of GoToConnect. However, not all are suitable for users looking for a better option. 

So, we have listed out 10 GoToConnect alternatives and competitors in 2024 based on the following criteria: 

  • Modern features
  • Budget-friendliness
  • Worldwide coverage
  • Testimonials and Reviews
  • Business-centric Solutions

Here is what we found the top GoToConnect Alternatives Comparison overview.

ProvidersPricingFeaturesBest for
KrispCallStarts at $15/monthUnified Callbox, Shared Number, VoIP/WiFi calling, In-app Call analyticsSmall to large-sized businesses
NextivaStarts at $21.95/monthSmart Call Routing, Live Call Status, Advanced Call Distribution, Call Queue ManagementSmall to large-sized businesses
Vonage Business CommunicationStarts at $13.99/monthPaperless Fax, Business SMS, Busy Lamp Field, Admin Portal
Small to large-sized businesses
3CXStarts at $14.58 per/month
Unified Communications, Real-Time Monitoring, VOIP Connection, Queue Management
Small to large-sized businesses
RingCentral MVPStarts at $30/month
Call Park, multi-way conference call, Visual Voicemail, Call delegation
Small to large-sized businesses
8×8Contact sales teamUnlimited Calling, SMS & Fax, Multi-Level Auto Attendant, Visual Voicemail, 3-Way Calling

Small to large-sized businesses
DialPadStarts at $15/user/monthInteractive Voice Response, Dialpad Talk, Call data and Analytics, Virtual Receptionist
Small to large-sized businesses
Zoom PhoneStarts at $12.49/monthShared Line, Elevate to meeting, Call Park, Call BlockingSmall to large-sized businesses
Intermedia UniteStarts at $15.99/monthScreen Sharing, Auto Attendant, Unite Rooms, Hunt GroupsSmall to large-sized businesses
AirCallStarts at $30/monthCall Routing, Blocklist Numbers, Call Conference Solution, Business Text MessagingSmall to large-sized businesses

1. KrispCall: Best Cloud Phone System Features + 24/7 Human Support

KrispCall is one of the best GoToConnect alternatives with its robust features at affordable pricing. With coverage in more than 100 countries, it has earned the trust of 4500+ global companies. Perfect for businesses of all sizes, KrispCall manages both inbound and outbound calls effortlessly.

krispcall - Best GoToConnect Alternatives

KrispCall is renowned for its 99.999% uptime reliability and excellent 24/7 human customer support.

KrispCall offers a unified call box for efficient communication management. This unique feature allows you to manage your personal, business, and corporate telephony needs from one user-friendly dashboard. 

KrispCall integrates with powerful tools like HubSpot CRM, Pipedrive, and Zapier to better call handling, better account management, and ultimately enhance customer communication. 

  KrispCall’s Features

  • Unified Callbox
  • Shared Number
  • In-app Call analytics
  • VoIP/WiFi calling
  • Call Forwarding
  • Smart IVR
  • DNS mode for Agents

💰 KrispCall’s Pricing

Essential$12/user/month
Standard$32/user/month
Enterprise  Custom

   ❌ KrispCall’s Limitations

  • Features, like Call Barging and Bulk Messages, are still coming soon.
  • Incompatible with Windows and Linux systems.

What our Customers are Saying

“Cheaper than PSTN phones with a lot more flexibility. My business has greatly benefitted from KrispCall’s cloud phone.” Grace Gurrero, CEO / Upcorner

“Good choice if you travel a lot. Could connect with my team easily from mobile phone. Also some features are great for if you share clients and contacts. You get to see what’s happening with your clients in the app and work together with your team to get clients onboard.” – Amanda Wong, Independent Consultant

👀 Have a look at KrispCall’s customer reviews

2. Nextiva

Nextiva, a leading GoToConnect replacement, simplifies the communication process by bringing together different modes of communication including phone calls, video, SMS, or email in one place and also enhances customer experience. With Nextiva, you can easily initiate conference calls with just a single click.

nextiva as gotoconnect alernatives

Nextiva is integrated with productivity tools which makes the work easier and eliminates the need to switch between different apps. Its Voice Analytics offers analytics, dashboards, and reports, all conveniently in one place for easy management.

Nextiva Features

  • Smart Call Routing
  • Live Call Status
  • Advanced Call Distribution
  • Call Queue Management
  • Performance Metrics

💰 Nextiva’s Pricing

Professional$21.95/user/month
Enterprise$31.95/user/month

❌  Nextiva’s Limitations

  • Limited features in the lower plan
  • Call recording and single sign-on feature available only on the enterprise plan
  • Buggy mobile app

3. Vonage Business Communications

Vonage Business Communications is among the top GoToConnect competitors offering over 50 unified communication features. Trusted by 100,000 businesses globally, it integrates with top CRM tools and business productivity apps like Microsoft Teams, Slack, Salesforce, G Suite, and Zendesk.

vonage as gotoconnect alternatives

One of the notable features of Vonage Business Communications is the Admin portal, which enables your business’s phone operator to handle and customize the phone system and monitor real-time account activity. They can use the Audit Log to review changes, making it easy to revert to the original settings if needed. 

Vonage Business Communication’s Features

  • Paperless Fax
  • Business SMS
  • Busy Lamp Field 
  • Admin Portal
  • Auto Attendant

💰 Vonage Business Communication’s Pricing

Mobile$13.99/user/month
Premium$20.99/user/month
Advanced  $27.99/user/month

 ❌Vonage Business Communication’s Limitations

  • Slightly expensive and includes many hidden charges
  • Limited video conferencing options 
  • Small meeting capacity available
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4. 3CX

3CX is one of the best GoToConnect alternative options, renowned for its competitive pricing. It offers both on-premises and hosted alternatives and can manage various communication channels including audio, video, and WhatsApp calls.

3CX as gotoconnect alternatives

3CX is easy to set up and manage, your IT team can do it on their own. Assigning tasks to department admins is also a simple process. You can self-host your 3CX on Amazon, Amazon Lightsail, Azure, Digital Ocean, or Google.

3CX Features

  • Unified Communications
  • Real-Time Monitoring
  • VOIP Connection
  • Queue Management
  • Third-Party Integrations

💰3CX Pricing

Startup Pro$14.58/month
Dedicated Pro$24.58/month
Dedicated Enterprise$27.5/month

❌ 3CX’s Limitations

  • Do not integrate with popular business software, Pipedrive and Zapier.
  • Limited reporting features.
  • Limited customization options.

5. RingCentral MVP

RingCentral MVP is one of the leading GoToConnect alternatives providing wide coverage in over 110 countries, 18 languages for settings, multilingual IVR, and voice prompts tailored to local languages and regions. It has gained recognition in the 2023 Gartner Magic Quadrant for UCaaS on a global scale.

ringcentral as gotoconnect alternatives

RingCentral MVP excels with its exceptional video conferencing and offers visual voicemails for previewing messages through text when you cannot listen to them. It also allows you to reduce background noise during calls.

RingCentral MVP’s Features

  • Call Routing & Queueing
  • Multi-way conference call
  • Visual Voicemail
  • RingOut
  • Call delegation

💰 RingCentral MVP’s Pricing

Core$30/user/month
Advanced$35/user/month
Ultra$45/user/month

  ❌ RingCentral MVP’s Limitations

  • Limited handling of calls (only 9 calls at once)
  • Only four users can join the meeting.
  • Basic plan does not allow video messages.

6. 8×8 

8×8 is a reliable, secure, and feature-rich business phone system that is also regarded as one of the best replacements to GoToConnect. It combines voice, chat, video, contact center, and powerful APIs into a single cloud communication platform and enables people to stay connected regardless of their location.

8x8 as gotoconnect alternatives

8×8 stands out by its features like call activity reporting, virtual agents, and AI-driven speech analytics. Moreover, it gathers and analyzes data from all communication sources offering valuable insights to enhance productivity and drive revenues. 8×8 easily integrates with CRM systems and business apps like Microsoft Teams.

8×8 features

  • Unlimited Calling, SMS & Fax
  • Multi-Level Auto Attendant
  • Visual Voicemail
  • 3-Way Calling
  • Overhead Paging

💰 8×8’s Pricing

  •      Contact sales team

❌ 8×8’s Limitations

  • SMS features are unavailable outside the US
  • Some major features like call masking and call tagging are missing.

7. Dialpad

Dialpad is a solid choice when looking for an alternative to GoToConnect. It is an AI-powered business phone system that automates tasks and offers a personalized experience. It combines calls, video meetings, and messages in a single platform providing a streamlined communication experience and eliminating the need to use separate tools for different communication modes.

dialpad as gotoconnect alternatives

Dialpad provides detailed analytics features including call volume, how the platform is used, and the adoption rate of the platform across the global offices. It is affordable and flexible for remote teams. 

Dialpad Features

  • Interactive Voice Response
  • Dialpad Talk
  • Call data and Analytics
  • Virtual Receptionist
  • AI Voice

💰 Dialpad’s Pricing

Standard$15/user/month
Pro$25/user/month
EnterpriseContact the sales team

 ❌ Dialpad’s Limitations

  • Limited customizable options.
  • SMS is only available within the US and Canada.
  • Power dialer of Dialpad only works in Salesforce.
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8. Zoom Phone

Zoom Phone stands out as one of the top choices for all business sizes looking for a GoToConnect alternative. It comes with flexibility, affordable pricing, and many features like virtual extensions, call delegation, call recording, and call forwarding.

zoom as gotoconnect alternatives

Zoom Phone allows you to make internal and external calls, organize video meetings, chat, and share content. Its elevate to meeting feature enables to transit of voice calls to virtual meetings with just a single click which will save time and help to manage multiple platforms easily. 

Zoom Phone’s Features

  • Shared Line
  • Elevate to meeting
  • Call Park
  • Call Blocking
  • Business Application Integration

💰 Zoom Phone’s Pricing

BasicFree
Pro$12.49/month/user
Business$18.32/month/user
Business PlusContact Sales

 ❌ Zoom Phone’s Limitations

  • Difficulty in multitasking
  • Occasional technical issues
  • Security concerns and privacy issues

9. Intermedia Unite

Intermedia Unite is another award-winning GoToConnect competitor. It is a unified communication solution that integrates the communication and collaboration tools into one platform making it an affordable option. Offering 99.99% uptime reliability, and top-notch security, it enhances productivity and customer experiences. 

intermedia as gotoconnect alternatives

Intermedia Unite includes more than 90 features like HD voice, video conferencing, file management, team chat, and unlimited domestic calling (US, Canada, and Puerto Rico).

Intermedia Unite’s Features:

  • Screen Sharing
  • Auto Attendant
  • Unite Rooms
  • Hunt Groups
  • AI Assistant

💰 Intermedia Unite’s Pricing:

Unite For Teams$15.99 per user per month
Unite With Teams$22.99 per user per month
Unite Pro$27.99 per user per month
Unite Enterprise$32.99 per user per month.

❌ Intermedia Unite’s Limitations

  • Restricted call monitoring features.
  • Has no Free/Freemium Version.
  • Limited integrations available

10. Aircall

Aircall, one of the top GoToConnect substitutes is a business phone system designed especially for sales teams and support teams. Trusted by 17,000 companies worldwide, it is easy to set up and automatically sync data with Helpdesk solutions, CRM systems, and many other essential tools.

aircall as gotoconnect alternatives

With Aircall’s call monitoring software, you can view and listen to your employees’ calls in real time, offering advice without interrupting their conversations, and encouraging best call practices.

Aircall’s Features

  • Call Routing
  • Blocklist Numbers
  • Interactive Voice Response (IVR)
  • SMS Business Text Messaging
  • Call Conference Solution

💰 Aircall’s Pricing

Essential30$/user/month
Professional $50/user/month
CustomContact sales team

❌ Aircall’s Limitations

  • Complicated call forwarding 
  • Limited customization options
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Final Thoughts: And the best GoToConnect Alternative Is..

While GoToConnect is undoubtedly a good option, there are even better alternatives available in the market. You can consider different factors like affordability, features, demos, and trials when making a choice. 

KrispCall is our top recommendation as it is one of the best business phone systems with wide coverage in over 100 countries, robust features, competitive pricing plans at $12/user/month, great call quality, positive customer feedback, and most importantly 24/7 human support. 

Whether you’re a small business with a limited budget or a large enterprise in need of advanced features, KrispCall is designed to meet all your requirements.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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