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Best Ooma Alternatives & Competitors

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Best Ooma alternatives and competitors

Tired of Omma? Looking for the Ooma replacement? 🔍

In this article, we have compiled a list of the top 10 Ooma alternatives that are shaking up the communications industry. 

Whether you’re a business owner, a freelancer, or simply someone who values crystal-clear voice calls and seamless connectivity, these alternatives have got you covered. 

🗝️ KEY HIGHLIGHTS

  • Ooma lacks integrations with CRM tools like Salesforce, Zendesk, or HubSpot.
  • We tested the demo, compared features, considered top customer reviews, and compiled a list of the top 10 Ooma alternatives.
  • KrispCall is the best alternative for Ooma, with more features offered at an affordable price. 
  • A unique feature of DialPad is its visual voicemail and AI-powered contact center solutions.

Get ready to find the perfect solution to fit your needs! 💡

What is the Ooma?

Ooma is a VoIP communication provider that provides internet-based communication for business and personal use. It provides a phone system for residential and enterprise use and features such as call forwarding, voicemail to email, Caller ID, call waiting, and more. 

what is the ooma

Ooma offers two business models: Ooma Telo for personal or home use and business services, including Ooma Office, Ooma Office Pro, and Ooma Enterprise. 

Why are people looking for an Ooma alternative?

Here are some of the limitations and reasons people are looking for an Ooma alternative:

  • Limited integration: If you use CRM tools like Salesforce, Zendesk, or HubSpot, Ooma lacks integrations with these platforms. Because of this, you won’t have access to these apps’ features and data synchronization.
  • High rate for a high volume of outbound calls: For businesses requiring a high volume of outgoing calls, it might be a concern as it has rates of $29.99 per month, and there are 200-minute and 500-minute international plans available for $5.99 and $4.99 per month, which are considered to be high. 
  • Advanced features at a high price: As your business grows, you will need advanced features like auto-attendants, call recording, and video conferencing. Compared to competitors, Ooma’s pricing may not scale well as more users and features are added.
  • Service Limitations: There is a monthly limit of 5,000 minutes, and the service is dependent on the speed of the Internet. These limitations may be restrictive, and users may seek alternatives

10 Best Ooma Alternatives & Competitors in 2024

There are different alternatives and competitors of Ooma. However, not all are suitable for users seeking better options. We have selected Ooma alternatives and competitors based on the following criteria: 

  • Advanced features
  • Affordability
  • Business-centric Solutions:
  • User reviews
  • Call Quality
ProvidersPricingFeaturesBest for
KrispCallStarts at $15/monthUnified Callbox, Call recording, voicemail, conference calls, virtual phone numbers, HubSpot, Zapier, Pipedrive integrations. Small to large-sized businesses
Google VoiceFree for personal use, $12/user/month for business useVoicemail, call forwarding, conference calls, SMS/MMS support, mobile appIndividuals and small businesses
NextivaNAcall routing, call recording, voicemail, conference calls, mobile app, auto attendants, busy lamp field, call groups,call forwarding, call waitingSmall to large-sized businesses
Goto ConnectStarts at $27/user/monthSlack Zendesk Integration, Day to day analytics, Auto-attendant, call recording, voicemail, conference calls, mobile app, and moreSmall to large-sized businesses
DialPadStarts at $15/user/monthVisual voicemail, IVR, call recording, voicemail, conference calls, SMS/MMS support, mobile app, and Ai contact centerSmall to large-sized businesses
VonageStarts at $239.88/user/month
Dynamic Call RoutingIVR/Voice RecognitionReal-Time Reporting and AnalyticsVirtual AI AssistantCustomer-made Dashboard
Small to large-sized businesses
RingCentralStarts at $30/user/month
Advanced call monitoring and handling.Unlimited enterprise-grade HD video, whiteboards, and messaging.Google, Microsoft, and access to other APIs.Essential business analytics.Analytics for IT professionals.
Small to large-sized businesses
3CXStarts at $175/year for 4 simultaneous callsReal-Time MonitoringUnified CommunicationsVOIP ConnectionQueue ManagementThird-Party IntegrationsSmall to large-sized businesses
IntermediaStarts at $15.99/user/monthScreen Sharing (Unite Pro & Enterprise).“Click-to-call” extension for Chrome.QoS Dashboard.Apps for desktops, mobile devices, and the web.Inbound/Outbound Caller ID.Small to large-sized businesses
AirCallStarts at $30/user/monthCall recordingVoicemailTime-based routingClick to dialInteractive Voice Response (IVR)Business text messagingSmall to large-sized businesses

1. KrispCall – Modern VoIP Features + 24/7 Human Support

KrispCall is a cloud-based telephony solution that offers reliable call solutions for businesses of all sizes. It has advanced features such as a unified callbox, Global calling, call forwarding, and other features to automate your business communications and easily accomplish tasks. 

Krispcall- best Ooma alternatives

KrispCall unified callbox serves as the central hub for all business communication activities bringing all communications together in one place.

KrispCall integrates with CRM tools HubSpot, Zapier, and Pipedrive, which reduces the hassle of changing platforms and communicating and syncing data in a simplified platform. 

KrispCall offers cost-effective calling tariffs for various global regions. It exhibits remarkable flexibility to accommodate the expansion of businesses, enabling effortless addition and removal of functional elements. With its extensive coverage spanning over 100 countries, KrispCall ensures easy installation and user-friendly operation. 

Incorporating scalability, uninterrupted service delivery, customer feedback analysis, widespread accessibility, reliable support services, and advanced capabilities are a few compelling grounds why you may consider selecting KrispCall as an excellent alternative to Ooma.

Krispcall’s Features

  • Unified Callbox
  • Shared Number
  • Simultaneous Call Handling
  • Integrations‎ Integrations
  • In-call app analytics
  • Business texting
  • Smart IVR
  • DNS mode for Agents
  • Call Forwarding

Krispcall’s Pricing

Essential$15/user/month
Standard$40/user/month
EnterpriseCustom

❌ Krispcall’s Limitations

  • Some features, like call barging, are still in progress.
  • Krispcall is not compatible with Windows and Linux

What our Customers are Saying

“KrispCall has transformed our communication landscape. The Unified Callbox is a game-changer, offering an intuitive interface to manage all our telephony needs from a single dashboard. However, the work-in-progress features and limited compatibility are areas for improvement.” – Vinicious Garcia, Team Leader 

👀 Have a look at KrispCall’s customer reviews

2. Google Voice

Google Voice lets users make free calls, send texts, and manage voicemail over the Internet using a cloud-based platform. It is compatible with smartphones, PCs, and tablets.

Google voice

Google Voice offers a wide range of features that can improve communication for both personal and professional purposes.

Furthermore, Google Voice synchronizes contacts and call histories with other Google services. Google Voice is a popular virtual phone number option for individuals and small businesses because of its user-friendly interface and affordability. 

Google Voice is ideal for small businesses utilizing Google Workspace, freelancers on a budget, and those seeking cost-effective communication solutions with voicemail transcription, call forwarding, and integration with Google tools.

Google Voice’s Features:

  • Call Blocking
  • SMS
  • Personal greetings
  • Unlimited calling (within the USA)
  • Message forwarding

💰 Google Voice’s Pricing

Business Standard$ 12/user/month
Business Plus$ 18/user/month
EnterpriseContact sales for pricing

❌ Google Voice’s Limitations

  • Group voice calls up to 8 members only
  • Only US and Canada numbers were provided
  • No toll-free numbers

3. Nextiva

Nextiva is a cloud-based unified communications platform that provides virtual communication system software for businesses of all sizes. It offers robust features that boost business productivity.

nextiva

Nextiva offers advanced dashboards to its clients so that they can improve customer satisfaction and low waiting times by measuring the efficiency of their inbound and outbound calls.

By providing cloud-based communication services to small businesses, it eliminates the traditional phone system. 

Nextiva’s Features

  • Advanced Call Distribution
  • 3-way Conference Calls
  • Caller ID
  • Mobile Integration
  • Call Queue
  • Smart Call Routing
  • Live Call Status
  • Call Queue Management
  • Performance Metrics

💰 Nextiva’s Pricing

  • Contact the sales team for all plans

❌ Nextiva’s Limitations

  • With Nextiva Link Unlimited, incoming toll calls are free, but toll-free calls are still charged. If you exceed your monthly minutes, you may be charged per minute.
  • No carryover feature for unused Minutes recurring monthly fee will reset your monthly allowed minutes. 
  • Nextiva’s mobile app has reported bugs.

4. GoToConnect

GoToConnect offers a range of cloud-based products designed to help businesses collaborate and work efficiently remotely. Among its key features is an auto-attendant phone system that routes calls to departments or agents based on the caller’s needs.

GoToConnect as ooma alternatives

You can customize greetings for call queues and voicemails, create directories, and record personalized messages with GoToConnect. Additionally, it offers video conferencing tools to help teams collaborate effectively.

GoToConnect’s Features:

  • Call routing
  • Customize messages and greetings
  • Number porting
  • Voicemail
  • Call forwarding and transfer
  • Integration with other softwares

💰 GoToConnect’s Pricing:

Basic$27 per month per user
Standard$32 per month per user

❌ GoToConnect’s Limitations

  • Self-service and customer support options lag behind most other business phone systems, making it difficult to train staff quickly.
  • Video conferencing participants are limited to four, and meeting length is 40 minutes
  • Some clients report limited customization options, such as call steering rules. 
📖 Also Read: How to Turn off Call Forwarding?

5. Dialpad 

Dialpad stands as a viable choice Opting for an alternative for Ooma. It offers an auto-attendant phone system, virtual contact center, cloud contact center, VoIP phone system, enterprise phone system, and video conferencing.

dialpad

No matter what size business you run, Dialpad has a number of features and services designed to meet your needs. It integrates seamlessly with CRMs and well-known business tools like Salesforce, HubSpot, Google Workspace, and Microsoft 365.

Dialpad’s Features 

  • Custom messaging
  • Call flow prioritization
  • AI CSAT
  • Call routing
  • AI contact center
  • Personalized greetings

💰 Dialpad’s Pricing

Standard$15 monthly per user
Pro$25 monthly per user
Enterprise Contact the sales team

❌ Dialpad’s Limitations

  • A lot of choppiness in the calls
  • There is a dropout on the call
  • Poor notification alert

6. Vonage

Vonage provides VoIP phone system solutions that are easy to use and have the capacity to integrate with popular sales tools like Salesforce. With Vonage, you get a user-friendly UI, robust productivity, and KPIs.

vonage

It provides 40+ business features that will help you manage your calls and video conferences, making it an ideal phone system for tech and IT teams. You can boost agent productivity by using features such as breaking news alerts, leaderboards, and award points.

Vonage’s Features

  • Customer made Dashboard
  • Real-Time Reporting and Analytics
  • IVR/ Voice Recognition
  • Virtual AI Assistant
  • Dynamic Call Routing

💰 Vonage’s Pricing

Basic$239.88 per year
Most Popular$359.88 per year 
All The Bells & Whistles
$479.88 per year

❌ Vonage’s Limitations

  • With US-long virtual numbers, Vonage limits outbound SMS throughput to 30 API requests per second.
  • SMS and voice calls can only be sent to the trial account number and up to four additional test numbers.
  • Vonage’s services are available in Asia, Africa, Central America, Europe, the Middle East, North America, Oceania, and South America, but their functionality may vary by country.

7. RingCentral

RingCentral is also a well-known provider on this list, with over 400,000 businesses using it in over 100 countries,and is widely considered to be one of the best cloud-based business communication services available. It was recently recognized as a leader in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS). 

ringcentral as best ooma alternatives

Businesses can use it to communicate and collaborate using VoIP phones, video meetings, messaging, and collaboration tools. Aside from that, its platform is designed to improve productivity, communication, and customer service.

RingCentral’s Features: 

  • Analytics for IT professionals.
  • Essential business analytics.
  • Google Microsoft and access to other APIs.
  • Advanced call monitoring and handling.
  • Unlimited enterprise-grade HD video, whiteboards, and messaging.

💰 RingCentral’s Pricing

Core$30 per user per month
Advanced$35 per user per month
Ultra$45 per user per month

❌ RingCentral’s Limitations

  • Difficult to reach customer service.
  • Complex IVR setup.
  • In the lowest plan, video conferencing is not included.

8. 3CX

3CX manages dynamic call queues, IVR, and call reporting using a conventional VoIP phone system. This is an ideal solution for managing multi-channel communications, including audio, video, and WhatsApp calls.

3CX as ooma alternatives

By utilizing its framework, you can achieve your objectives and ensure that your customers have a seamless call center experience. It introduces enterprise-level features like click-to-call, call pops, and call journals. Utilizing 3CX call center software enhances ticket management processes through seamless integration with Zendesk.

3CX’s Features

  • Unified Communications
  • Queue Management
  • VOIP Connection
  • Real-Time Monitoring
  • Third-Party Integrations

💰3CX’s Pricing

Startup Pro$175 per annum 
Dedicated Pro$295 per annum 
Dedicated Enterprise$330 per annum

❌ 3CX’s Limitations 

  • In some cases, reporting capabilities may not be enough. 
  • Some clients have reported restricted customization options, such as call steering rules.
  • Distinctive rings not supported by default, can be made to work, but it’s clunky and usually requires template hacking.

9. Intermedia 

Next, the alternative we have on the list is Intermedia. It provides easy-to-use and secure Unified Communications as a Service (UCaaS). The company has won multiple awards from multiple institutions, illustrating it as a great workplace and a top provider of VoIP phone systems for businesses.

intermedia as ooma alternatives

With its many features, Intermedia United, Intermedia’s VoIP offering, allows even the most demanding companies to communicate and collaborate easily. A reliable and scalable cloud infrastructure backs Intermedia Unite.

Intermedia’s Features:

  • Apps for desktops, mobile devices, and the web.
  • “Click-to-call” extension for Chrome.
  • QoS Dashboard.
  • Inbound/Outbound Caller ID.
  • Screen Sharing (Unite Pro & Enterprise).

💰 Intermedia’s Pricing:

Unite For Teams$15.99 per user per month
Unite With Teams$22.99 per user per month
Unite Pro$27.99 per user per month
Unite Enterprise$32.99 per user per month.

❌ Intermedia’s Limitations

  • Limited call monitoring features.
  • Has no Free/Freemium Version.
  • Fewer integrations than competitors.

10. AirCall

You can rely on AirCall as an alternative as it provides decent features of a call center enough to fulfill the needs of law firms’ communication systems. It has good features such as IVR, integration, and call analytics however user interface and customer support are not responsive.

aircall as ooma alternatives

Still, you can get reliable services with good features, considering their prices. Also, AirCall is improving its features, and some of the weak features mentioned above may be addressed in the future.

AirCall’s Features

  • Click to dial
  • Voicemail
  • Time-based routing
  • Interactive Voice Response (IVR)
  • Business text messaging
  • Call recording

💰 AirCall’s Pricing

Essential$30 per month 
Professional$50 per month
CustomContact the support team

❌ AirCall’s Limitations

  • Occasional Call Quality Issues
  • Aircall has limited customization options for call center settings, which may be a drawback for businesses that need more advanced customizations.
  • Occasional Glitches or Bugs: Aircall users have reported occasional glitches or bugs, which may affect its reliability.
  • Difficulty with Integrations as users have reported difficulties integrating Aircall with other applications.

Final Thoughts: And the Best Ooma Alternative Is.

While Ooma has its merits and features, it may also have some limitations. When evaluating alternatives, it is important to take into account factors such as features, price, reviews, and uptime.

You can find many alternatives if you want to switch from Ooma to other VoIP services. Each service has its own unique features and pricing plans. However, you can choose them according to your preference and business needs. 

One noteworthy option we recommend you is KrispCall, a cloud telephony service that is known for its 99.99% uptime reliability, extensive features, affordable plans providing quality service among 100+ countries.

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Author Image

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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