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Ooma Pricing: Is The Cost Worth It?



OOMA Pricing is the cost worth it?

When it comes to choosing a cloud-based VoIP phone system for small and medium-sized businesses, Ooma is one of the known solutions.

It’s a budget-friendly alternative to traditional phone lines that come with modern telephony features. But the question is does Ooma solve all your business requirements? 

This article will provide insights on Ooma’s pricing model in comparison to call quality, features, and the value essential for your business, aiding you in determining its suitability for your company.

🔑 Key Highlights

  • Ooma have three different plans: Essential($19/uer/month), Pro($24.95/user/month) and Pro Plus($29.95/user/month).
  • Ooma pricing is best for small and medium businesses, where Essential, Pro, and Pro Plus plans range from basic calling features to voicemail transcription, allowing you to choose the functionalities that fit your budget and business needs.
  • KrispCall is one of the best alternatives for Ooma that comes with 3 different pricing plans: The essential plan ( $15/user/month), the Standard plan ( $40/user/month), and the Enterprise plan ( contact sales)

What is Ooma?

Ooma is a telephony system that offers internet-based communication services for personal and business use. The company’s expertise lies in providing a range of features such as call forwarding, voicemail to email, Caller ID, call transfer, and more.

What is OOMA?

 Ooma operates in the residential and enterprise sectors, offering services such as Ooma Telo for personal or home use, as well as business services, including Ooma Office, Ooma Office Pro, and Ooma Enterprise.

Ooma Plans and Pricing

Ooma Office offers transparent and competitive pricing, making it an attractive option for businesses seeking cost-effective communication solutions.

Ooma Office caters to businesses of all sizes with its flexible and scalable VoIP plans. Choose from three service tiers – Essentials, Pro, and Pro Plus – each designed to meet specific calling needs and budgets.

OOMA Business Plan

Essentials (19.95/user/month)

The Ooma Essentials entry-level package is designed for startups and small businesses that have basic calling needs. It costs $19.95 per user per month and includes unlimited calling within the US and Canada, ensuring smooth communication across North America.

Furthermore, Essentials provides core features like call forwarding, voicemail to email, and an auto attendant to handle calls professionally, even when you’re away. 

This package offers a reliable foundation for establishing a professional business phone presence without overwhelming features or unnecessary costs.

Ooma Essential plan includes features like:

  • Virtual Receptionist
  • Call Park
  • Ring Groups
  • Transfer Music
  • Extension Dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail


The Ooma Pro plan offers more features for a slightly higher monthly fee of $24.95 per user, improving your business communication. This plan is suitable for businesses looking to improve their communication processes and collaboration.

Apart from the functionalities available in Essentials, the Pro plan enriches your team’s abilities with call recording features, perfect for capturing crucial conversations for training or reference purposes. 

Additionally, Pro offers advanced call management features, providing you with increased control over call routing and distribution within your team.

Ooma Pro plan includes features like:

  • Desktop App
  • Text Messaging
  • Videoconferencing (up to 25 participants)
  • Call Recording
  • Enhanced Call Blocking
  • Voicemail transcription
  • Caller Info Match
  • Microsoft Office 365 and Google Integration

Pro Plus($29.95/user/month)

Ooma’s top-tier Pro Plus plan caters to businesses demanding the most advanced communication features, priced at $29.95 per user per month.

This plan incorporates all the functionalities of Essentials and Pro while adding powerful features like video conferencing capabilities, perfect for conducting remote meetings and fostering collaboration across distances.

Ooma Pro Plus plan includes features like:

  • Advanced Text Messaging
  • Call Queues
  • CRM Integration
  • Videoconferencing (up to 100 participants)
  • Ooma Meetings Recording
  • Team Chat
  • Advanced Call Management

Hidden Additional Costs For Ooma Office

When going for Ooma you need to notice that there are additional costs that you need to consider:

  • Ooma Telo Devices: Ooma Telo devices are not compulsory within the US, Canada, and Mexico but when it comes to making international calls beyond these three regions you need to purchase separate Ooma devices. The cost for Ooma Telo might vary but on average you can purchase it for around $99.99.
  • Taxes and Fees: Applicable taxes and fees may vary depending on your location. These details might not be readily apparent during the initial plan selection and could add to your overall monthly bill.
  • Additional Phone Numbers: While each Ooma Office plan includes a free local or toll-free business phone number, adding extra numbers incurs additional charges. Pricing for these might be listed on the Ooma website or require contacting customer support.
  • International Calling Rates: If you use the Ooma Telo device for international calling, you’ll be charged per minute based on the destination country.

Is Ooma Pricing Worth it?

Ooma pricing may or may not be worth your investment as it mostly depends upon your business firm. Various factors need to be considered from the size of your business to the features that are required for the budget plans.

Ooma is well known for offering businesses a range of VoIP (Voice over Internet Protocol) phone plans. These plans are known for Providing a cost-effective alternative to traditional phone services for home users. Simplifying and making VoIP phone solutions accessible for businesses, particularly small and medium-sized enterprises.

However, it also comes with limitations one of the major reasons is that while other cloud-based telephony systems don’t require additional hardware devices Ooma requires additional devices for specific plans. To make it more specific for making international calls you need an Ooma Telo device.

Another factor to think about is that Ooma offers limited features when compared to other service providers, the features provided by Ooma might not fulfill your business needs if it’s large in scale. Given that large businesses might prefer other service providers that provide more advanced features that are more budget-friendly in pricing.

If you are looking for an alternative to Ooma, then KrispCall is the right fit for you from its pricing models to advanced features suitable for businesses of all sizes.

📖 Readers Also Search For: Best Ooma Alternatives Competitors

KrispCall Plans & Pricing

KrispCall allows businesses to tailor the Plans and Pricing model to match their unique needs.  Compared to Ooma, KrispCall sets its pricing plans at a more competitive level.

KrispCall provides three main subscription plans: Essential, Standard, and Enterprise.

KrispCall pricing plan

Essential Plan ($15/user/month)

KrispCall essential plan is one of the most budget-friendly plans that is mostly suitable for freelancers, startups, and small businesses. 

Key Features Of Essential Plan:

  • Number porting
  • Phone Tree (IVR)
  • Internal Reply Thread
  • Voicemail
  • Greeting Voice messaging
  • Call transfer 
  • Integration with HubSpot, Pipedrive, Zapier, Nimble, ActiveCampaigns, and many more 

Standard Plan ($40/user/month)

Standard plans are mostly recommended for mid-level businesses and call centers as they offer every feature available in the essential plan along with unlimited user limits.

  Key Features Of Standard Plan:

  • The user limit is unlimited
  • Bulk SMS
  • Call recording and storage
  • Call Transfer
  • Pause and resume call recording 

Enterprise Plan 

KrispCall enterprise plan allows businesses to customize their plans according to their need as KrispCall offers tailor-made plans that stand out as a solution for your business.

Key Features Of The Enterprise Plan:

  • Developer support
  • Dedicated account manager
  • Customizable feature option

Common Features Across All of KrispCall’s Plans

  • Voicemail: KrispCall’s voicemail automatically activates your voicemail greeting and records the message from the caller. The voicemail service activates when an agent is not available or occupied due to technical glitches or ongoing tasks.
  • Call Analytics: Businesses can gain valuable insights into their phone conversations through KrispCall’s call analytics feature, helping them improve call quality, make agents more effective, and enhance the customer experience.
  • Number Sharing: With KrispCall, you have the option to assign one phone number to several team members. This allows any team member who is free to answer incoming calls to that shared number using either the KrispCall desktop or mobile app.
  • Call Recording: With KrispCall, you have the ability to manually begin call recording. You can then review these conversations through playback to capture important details like key points, decisions, tasks, and guidelines to teach new team members about effective communication or product knowledge.
  • CRM Integration: KrispCall’s CRM integration feature allows you to effortlessly connect your KrispCall cloud phone system with your existing CRM software. It smoothly integrates with several popular CRM platforms, including leading options like Salesforce, HubSpot, Pipedrive, and others.

Which Is The Best KrispCall’s Plan?

Depending on your business needs and financial constraints, you’ll have to select the most appropriate KrispCall plan. KrispCall presents three pricing alternatives to accommodate different business scenarios.

If you operate a small business, or startup, or work as a freelancer, the Essential Plan stands out as the preferred option for its affordability and essential functionalities. It encompasses all the standard features essential for a small business with 5 users.

If you are a mid-sized business or call center, then Standard Plan can be the perfect fit for you. It includes more features like number sharing, call forwarding, and many more than the Essential plan. 

Finally, If you’re looking for tailored features, consider the Enterprise Plan for your business. It provides comprehensive functionality, global accessibility, and advanced call center management tools. The pricing can be adjusted to suit your unique needs.

Ooma Vs. KrispCall: Comparison Table 

FactorsOOMA KrispCall 
Pricing Model Per user, per monthPer user, per month/ per annual
Paid PlanEssentials: $19.95/user/month Pro: $24.95/user/month Pro Plus: $29.95/user/monthEssential plan: $15/user/month
Standard plan: $40/user/month
Enterprise plan: Contact Sales
Pricing Model Per user, per monthPer user, per month/ per annual
Hidden Cost Ooma Telo device required for international calling with Ooma Office plans (around $99.99)No any hidden cost
International Phone Numbers60+ Countries100+ countries 
Pin ContactNoYes
Starred MessageNoYes
Call Record limit3hrsUnlimited
DND for Contact NotificationNoYes
Call AnalyticsYesYes
Call/Contact TaggingYesNo
integrationsHubspot, Pipedive, Zapier, Zoho, MS Dynamic 365, Bitrix24Salesforce, MS Dyanimic 365, Zoho
Users Review About Pricing The requirement to purchase the Ooma Telo device is seen as an upfront cost by some users.Users are finding it more affordable and are also satisfied with its transparent pricing model

Ooma or KrispCall: Which Is The Right Provider for Your Business?

Deciding on the right communications provider requires considering various factors, such as your unique needs, financial limitations, and the size of your team. It’s important to assess factors like the number of users, international calling needs, and the ability to accommodate future growth.

When choosing the right provider, it’s crucial to look beyond the price and thoroughly evaluate the features and capabilities offered in each package. KrispCall offers straightforward plans with various options designed to match your specific needs, ensuring you find the best solution for your business requirements.

Choose Ooma If:

Choosing Ooma for your business can be a smart decision if you are a small business looking for simplicity. This means you can get your business phone system up and running quickly without needing extensive technical expertise.

Ooma’s basic plans offer core functionalities like unlimited calling within the US and Canada, making it a budget-friendly option for businesses that don’t require a vast array of features.

It’s fine if you operate within limited regional boundaries and don’t have to connect or integrate with additional businesses.

Choose KrispCall If:

On the other hand, you can choose KrispCall if crystal-clear call quality and advanced features are top priorities for your business. Whether you are a freelancer, small size business, medium-sized business, or large-scale business Krispcall is all in one solution for you. 

KrispCall stands out by offering phone numbers in over 100 countries, enabling businesses to establish a local presence worldwide. Its advanced capabilities like call routing, monitoring, CRM integration, and unified callbox ensure flexibility for businesses of any size.

Furthermore, KrispCall offers affordable pricing starting from $15 per user per month, along with customizable enterprise-level plans, ensuring budget-friendly choices while maintaining functionality.

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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