Best Nextiva Alternatives & Competitors

  • Last Updated: 08 Feb 24
  • 10 min read
nextiva alternatives

Are you on a lookout for a cloud VoIP phone system that offers more features than Nextiva? 🤔  

Regarding cloud phones, Nextiva is well-known for providing dependable, feature-rich solutions for businesses of all sizes. 

However, 2024 is more demanding with competitors providing you with more advanced features at a comparatively cheaper cost 💸, and you are left with very little choice and you are better off ditching your favorite cloud phone.

In this post, we picked the top Nextiva Alternatives and competitors so that you can pick the ideal solution that meets your requirements.

What is Nextiva?

Nextiva is a cloud-based phone system that provides a wide variety of cloud-based and on-premise solutions. Nextiva can be considered as a one-stop shop for businesses to streamline their communication and improve employee productivity.

nextiva cloudphone homepage

Nextiva is very easy to use and they are known for their features, affordable pricing, and reliability. It has some of the most advanced features such as advanced call routing, interactive voice response (IVR), call queuing and overflow and visual voicemail. These features are very handy in boosting employee productivity, improving overall customer experience, and staying connected with your team. 

Why are people looking for Nextiva alternatives?

Even though Nextiva provides a range of advanced features it has its own drawbacks and limitations, and some of them are convincing people to look for replacement. 

  • Pricing: While Nextiva offers various plans, some users find them pricier than competitors, especially for smaller businesses. 
  • International Calling Cost: International calling costs are more expensive than most of its competitors.
  • Industry-specific needs: Certain industries might have specific communication requirements that Nextiva’s general features might not fully address.
  • Customer support: While Nextiva generally has positive customer support ratings, some users might seek providers with 24/7 support or more specialized assistance options.

10 Best Nextiva Alternatives & Competitors in 2024

With so many alternatives out there, It can be quite a hassle going through each one of them, which is why we have picked the top 10 alternatives based on better pricing, features, and customer support along with their limitations. 

Below is the list of Nextiva alternatives.

Nextiva AlternativesPricingFeaturesBest for
KrispCallStarts at $15/monthUnified Callbox, Shared Number, VoIP/WiFi calling, In-app Call analyticsSmall to large-sized businesses
GrasshopperStarts at $14.58 per/monthSingle Number, Virtual Extensions, Auto attendant, Voicemail Transcriptions, Basic Call AnalyticsSmall to large-sized businesses
Google VoiceStarts at $10/monthConference Calling, Call Forwarding, Caller ID and Spam blocking, Custom voice greetingsSmall to large-sized businesses
  CallHippoContact Sales teamInternational calling, Toll-free numbers, Call forwarding, Voicemail transcription, Call recordingSmall to large-sized businesses
Phone.comContact sales teamCall recording, Call Analytics, CRM Integration, Video ConferencingSmall to large-sized businesses
Open PhoneStarts at $15/user/monthUnlimited calling and texting within US and Canada International calling, Toll-free numbers, Call forwarding, Voicemail transcription, Call recordingSmall to large-sized businesses
JitsiContact Sales Virtual Voicemail, Recording, Video Conferencing, CustomizationSmall to large-sized businesses
AirCallStarts at $30/monthCall Queuing, Time-Based Routing, Call Transcription, Call WhisperingSmall to large-sized businesses
TelnyxContact SalesVoice Engagement, Studio & Routing, Real Time Dashboard, Virtual Agent, Customer Experience Analytics StarterSmall to large-sized businesses
FreshcallerStarts at $15/monthNumber Porting,  Basic Call Queues, Wait Queues,  Voicemail, Warm Transfer, Cold Transfer, Call Recording,  Pre-built Reports, Parallel Calling, Queue TransferSmall to large-sized businesses

1. KrispCall

KrispCall is a cloud-based contact center platform that is suitable for organizations of all sizes whose primary business activity is customer and sales assistance. It is one of the major competitors and alternatives to Nextiva. It has been providing services to more than 100 countries, and more than 4500+ businesses worldwide now trust it.

krispcall as Nextiva Alternative

Unified Callbox, one of KrispCall’s most well-liked features, allows for the management of all communication functions, including SMS, inbound and outgoing calls, and much more, from a single dashboard platform.

To improve customer experience and communication, KrispCall has integrated with well-known business technologies such as Salesforce, Slack, Zapier, HubSpot and Pipedrive. 

With its cutting-edge features including a unified callbox, user-friendly interface, high-quality audio, and an affordable price plan appropriate for all business kinds, KrispCall is the best option to Nextiva.

🔍 KrispCall Features

  • Unified Callbox 
  • Shared Number
  • WiFi calling
  • In-app Call analytics
  • DNS mode for Agents
  • Call Forwarding
  • Simultaneous Call Handling

💲 KrispCall Pricing

Essential$12/user/year
Standard$32/user/year
EnterpriseCustom

Hear from customers what they are saying about KrispCall. 

We have been getting quite a number of calls from the company website. Our sales team is happy getting to talk to potential clients who call from the website. Overall satisfied with the service.Noah Williams, Growth and Study Consultant

“Calls are easily connected, no glitches yet. Good support team. Happy with the service.” – Andrew Payne, Senior Project Manager

❎ KrispCall Limitation

  • Some features, like Call Barging and Bulk Messages, are coming soon.
  • Not compatible with Windows and Linux systems

 2. Grasshopper

Grasshopper, another alternative to Nextiva, is a contact center software and business phone system that provides both on-premises and hosted PBX solutions for all business sizes. It uses VoIP (Voice Over Internet Protocol) to transfer both inbound and outbound calls over the Internet.

grasshopper cloudphone homepage

It provides comprehensive features like web conferencing, call recording, live chat, instant messaging, skill-based routing, and round-robin queue, making business operations easier and smoother.  

🔍 Grasshopper Features

  • Web Client
  • App Free Web Browsing
  • Auto Callback
  • CRM Integration
  • Answering Business Texts (SMS)

💲 Grasshopper Pricing

Grasshopper$0 forever up to 10 users
Grasshopper SMB$175 billed annually
Grasshopper PRO$145 billed annually
Grasshopper ENT$180 billed annually

❎ Grasshopper Limitation

  • Requires Technical Expert to Install and Configure
  • Lacks Reporting Features
  • Limited Integrations with other popular tools

3. Google Voice

Google Voice is a cloud-based contact center platform that is used by many organizations for customer and sales services by automating their tasks and streamlining your business communication.

google voice homepage

It is suitable for small types of businesses and integrates with CRM tools like Zendesk and HubSpot. Google Voice empowers startup businesses to improve their customer service and experience with their remote workforce. It provides help desk and email support regarding the types of plans you have purchased.

🔍 Google Voice Features

  • Personalized Messages
  • Call Recording
  • IVR
  • Real-time Dashboard
  • Call Monitoring
  • Performance Reports

💲 Google Voice Pricing

Premium Voicemail$10/month
International callingVaries depending on the country and call duration.
Click here for more
SMS messages on non-US numbersVaries depending on the country and number of messages

❎ Google Voice Limitation

  • No video calling
  • Spam filtering limitations
  • Integration limitations
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4. CallHippo

CallHippo offers both cloud and on-premise contact center solutions and also outsourced lead outsourcing to scale your tech business globally. It helps the business to obtain their maximum potential by creating strategies like marketing, sales, and consulting.

callhippo homepage

CallHippo specializes in complex customized solutions for businesses by offering comprehensive features like ACD and workforce management tools. It is suitable for large businesses, where its contact center solutions can be customized according to their needs.

🔍 CallHippo Features

  • ACD
  • Live Chat
  • CRM Integration
  • Email Support
  • Interactive Voice Response System
  • Real Time Reporting 

💲 CallHippo Pricing

Plan TypeMonthly Cost per User
Basic$15 – $25
Pro$25 – $35
Enterprise$35+

❎ CallHippo Group Limitation

  • Limited Pricing Plan Transparency
  • Limited Customization Options
  • Relies on Third Party Integration Software

5. Phone.com

Phone.com is renowned for its Voip cloud-based contact center solution that provides a range of features to help different types of businesses improve their customer service and communication experience. 

Phone dot com cloud phone

Generally, it provides over 50+ features with enterprise products features like unified communication, communication API’s and enhances business to achieve their goals by providing better customer experience and support. It will be the best alternative of Nextiva for those businesses seeking for comprehensive and flexible contact center solution.

🔍 Phone.com Features

  • Omnichannel Routing
  • Real-time Reporting
  • Call Queue
  • IVR Recognition

💲 Phone.com Pricing

Plan Type Monthly Cost per User
Basic$12
Pro$18
Enterprise$27

❎ Phone.com Limitation

  • Trial Account Limitation
  • Only Available for Small Meeting
  • May Include Hidden Charges
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6. Open phone

Open phone offers a reliable phone system with AI smarts at an affordable price. It delivers high call quality and features like IVR, call routing, and analytics. Seamless integration with popular tools like HubSpot, Zendesk, and Salesforce streamlines workflows and keeps customer data organized. 

openphone cloudphone homepage

Open phone’s offers an on-the-spot coaching feature that improves the agent experience and helps them address topics like competitor names, pricing inquiries, and refund requests with confidence.

🔍  Open phone Features

  • Predictive Analytics
  • Call Waiting
  • Customized Greetings
  • CRM Integrations 

💲 Open phone Pricing

Standard Plan$10/user/month
Professional Plan$20/user/month
Enterprise PlanCustom pricing

❎ Open phone Limitation

  • Limited meeting time
  • International Calling Capability is limited
  • Customizable option in user interface is limited

7. Jitsi

Jitsi, an alternative of Nextiva, is a cloud based contact center solution that helps to grow business by offering services like business process outsourcing and contact center services. 

jitsi cloudphone homepage

It offers a contact center solution focused on delivering the best customer experiences to all types of business who are seeking their services. It helps businesses to optimize their contact center operation by using features like advanced reporting tools, live chat, and omnichannel support.

🔍 Jitsi Features

  • Advanced Reporting Tools & Analytics
  • Omnichannel Support
  • Email Support
  • Live Chat

💲 Jitsi Connect Pricing

  • Contact Sales Team

❎ Jitsi ConnectLimitation

  • No dedicated Tech support
  • Potential Server instability
  • Limited Integration with Third party tools
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8. Aircall

Aircall is a cloud-based contact center platform that provides businesses with a central hub for managing all their customer interactions. They offer a wide range of features, including ACD, IVR, robust reporting tools, call recording, and omnichannel support.

aircall cloudphone homepage

Aircall offers live receptionists, available 24/7, to manage calls, schedule appointments, and provide information. It is a versatile choice for businesses who are seeking for reliable and efficient contact center services, as an alternative to Nextiva.

🔍 Aircall Features

  • Live chat
  • Appointment scheduling
  • Access to the Aircall app
  • CRM Integrations

💲 Aircall Pricing

Essential$30 per month 
Popular$50 per month 
Standard$575 per month  + 49.99 setup fee for 400 minutes

❎ Aircall Limitation

  • Inaccurate call routing
  • Customer Support agents are unfriendly
  • Limited Customization

9. Telnyx

Telnyx stands above the typical contact center solution. They offer a powerful suite of services designed to elevate your business, from B2B sales and marketing to fully-outsourced contact center operations. Whether your business is small or large, they offer flexible solutions tailored to your specific needs.

telnyx cloudphone homepage

Telnyx integrates advanced technology, skilled professionals, and a socially responsible model to deliver exceptional results. They handle inbound and outbound calls, email and chat support, and even social media monitoring. 

🔍 Telnyx Features

  • CRM Integration
  • Global Reach
  • Customizable Options
  • Omnichannel Support

💲 Talkdesk Pricing

Essential$45
Premium$75
Enterprise$125
Talkdesk CX CloudCustom pricing

❎ Telnyx Limitation

  • Not suitable for small business 
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10. Freshcaller

Being a unified communication as a service (UCaaS) platform Freshcaller Contact Center stands out for giving users the flexibility and accessibility to manage calls even when they are not at their workstations.

freshworks cloudphone homepage

It is well known for integrating seamlessly with a wide range of CRM programs, including Salesforce, Zendesk, Zapier, Slack, and others.  Freshcaller is a flexible way to arrange online meetings and corporate conferences without requiring a typical PBX system configuration. 

🔍 Freshcaller Features

  • Omnichannel Support
  • Call Transcripts
  • Skilled-based routing
  • Intelligent Agent Assist

💲 Freshcaller Pricing

PlanPrice per User/Month
Sprout$15
Blossom$25
Garden$39
Estate$49
EnterpriseCustom Pricing

❎ Freshcaller Limitation

  • Limited Storage for data
  • Limited customization option
  • Provides Basic Reporting features

Final Thoughts: And the Best Nextiva Alternative Is ..

Even though Nextiva is a good contact center solution, competition is fierce and there is always room for improvement. Every cloud phone is different in terms of features and limitations. You are the one who has to decide what suits you the most.

Keeping all that aside if you want a good contact software, we suggest you try and use KrispCall. It is one of the best call center software out there in the market, providing quality service across more than 100 countries.

Try Schedule Free KrispCall demo now

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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