Searching for a Better Contact Center Solution than Liveops in 2024❓
When it comes to contact center solutions, Liveops is probably the most well-known contact center industry, offering a lot of features and services to its users. However, due to its complexity, limitation, and cost can be a restraint for some businesses.
Look no further! We have listed the 10 best Liveops alternatives with their features, best for, and pricing, which can be used for your business to make better decision-making.
🔑 Key Highlights
- Top Best 10 Liveops Alternatives & Competitors according to customer testimonial, features, quality, and pricing
- CloudTalk offers AI features like Automatic Call Transcription, Sentiment Analysis
- KrispCall ranks as the top alternative for Liveops in terms of features, pricing, support, and audio quality
- Televerde, Peak Support, & Martal Group are emerging Contact Center Outsourcing companies
Without any delay, Let’s Dive in. 👇
What is Liveops?
Liveops is a cloud-based contact center software that is designed to empower all types of businesses to manage customer interaction effectively by using various communication channels like email, chat, phone, and social media. It is suitable for those businesses who are searching to leverage their customer engagement.
It offers advanced features like reporting and analytics, omnichannel support, workforce management, automation, and Integration, which can be used to streamline the workflow and obtain valuable insights from these features.
Why people is looking for a Liveops alternative?
Most businesses prefer Liveops as a contact center solution but it has its limitations and disadvantages which make users search for alternatives.
Some of the limitations and disadvantages due to which people are looking for a Liveops Alternative are:
- Lack of Features: Liveops lacks the features that a business needs to operate.
- Plan Cost: Lvieops has only one basic plan that costs $95 which is quite expensive.
- Setup Complexity: Setting up the Liveops software can be a complex process, as it requires technical expertise.
- Lack of Customization: Liveops lacks the customizable option for businesses who want to customize their work operations.
- Bad Customer Service: Some businesses have reported bad customer service from Liveops customer support.
10 Best Liveops Alternatives & Competitors in 2024
Many alternatives and competitors of Liveops are available in the global market. Some options are available but they may not meet users who are seeking better options.
We have selected 10 Best Liveops alternatives & competitors in 2024, based on the following criteria:
- Best Features
- Pricing Plan
- Customer Reviews & Testimonials
- Global Reach
- Business-growth Solutions
- Customer Support
Here is what we found the top Liveops Alternative Comparison overview.
| Providers | Pricing | Features | Best for |
| KrispCall | Starts at $12/user/year | Call Routing, CRM Integrations, Call Analytics, Global Calling, CRM Integration | Small to large-sized businesses |
| Martal Group | Contact Sales Team | ACD, Live Chat, Email Support, Interactive Voice Response System | Small to large-sized businesses |
| Vonage | Contact Sales Team | Omnichannel Routing, Real-time Reporting, Call Queue, IVR Recognition | Small to large-sized businesses |
| CloudTalk | Starts at $25/user/month | Personalized Messages, Call Recording, Real-time Dashboard, Voicemail Drop, Performance Reports | Small to large-sized businesses |
| Peak Support | Contact Sales Team | Advanced Reporting Tools & Analytics, Omnichannel Support, Email SupportLive Chat | Small to large-sized businesses |
| Televerda | Contact Sales Team | CRM Integration, Global Reach, Customizable Options, Omnichannel Support | Small to large-sized businesses |
| 3CX | Starts at $175/user/year | Web Client, App Free Web Browsing, Auto Callback, CRM Integration, Answering Business Texts (SMS) | Small to large-sized businesses |
| Dialpad Ai Contact Center | Starts at $80 /user/month ($95 USD if billed monthly) | Predictive Analytics, Call Waiting, Customized Greetings, CRM Integrations | Small to large-sized businesses |
| AnswerConnect | Starts at $350 per month + 49.99 setup fee for 200 minutes | Live chat, Appointment Scheduling, Access to the AnswerConnect app, CRM Integrations | Small to large-sized businesses |
| RingCentral Contact Center | Starts at $65 per agent/monthly | Omnichannel Support, Call Transcripts, Skilled-based routing, Intelligent Agent Assist | Small to large-sized businesses |
1. KrispCall: Unified Communication Platform + CRM Integrations
KrispCall is one of the best Liveops Alternatives and competitors, is a cloud-based contact center software that is suitable for all types of business sizes that are primarily engaged in customer and sales services. It has been providing its services to more than 100 countries and earns the trust of 4500+ businesses worldwide.
One of the most popular features of KrispCall is Unified Callbox, all communication features can be handled in a single dashboard platform for handling both inbound and outbound calls, video conferences, SMS, and many more.
KrispCall has integrated with popular business tools like HubSpot, Salesforce, Slack, and Pipedrive, to make communication easier.
KrispCall marks as the best alternative to Liveops, with its advanced features like a unified callbox, easy-to-use software, good audio quality, and its affordable pricing plan suitable for all types of business.
🔍 KrispCall Features
- Unified Callbox
- Shared Number
- WiFi calling
- In-app Call analytics
- DNS mode for Agents
- Call Forwarding
- Simultaneous Call Handling
- Call Routing
- CRM Integrations
- Call Analytics
- Global Calling
- Smart IVR Menus
💲 KrispCall Pricing
| Essential | $12/user/year |
| Standard | $32/user/year |
| Enterprise | Custom |
Hear from customers what they are saying about KrispCall.
“We have been getting quite a number of calls from the company website. Our sales team is happy getting to talk to potential clients who call from the website. Overall satisfied with the service.” – Noah Williams, Growth and Study Consultant
“Calls are easily connected, no glitches yet. Good support team. Happy with the service.” – Andrew Payne, Senior Project Manager
❎ KrispCall Limitation
- Some features, like Call Barging and Bulk Messages, are coming soon.
- Not compatible with Windows and Linux systems
2. Martial Group: Best for Lead Generation
Martial Group offers both cloud and on-premise contact center solutions and outsourced lead outsourcing to scale your tech business globally. It helps the business to obtain their maximum potential by creating strategies like marketing, sales, and consulting.
Martial Group specialized in complex customized solutions for businesses by offering comprehensive features like ACD and workforce management tools. It is suitable for large businesses, where its contact center solutions can be customized according to their needs.
🔍 Martal Group Features
- ACD
- Live Chat
- CRM Integration
- Email Support
- Interactive Voice Response System
- Real-Time Reporting
💲 Martal Group Pricing
- Contact Sales Team
❎ Martal Group Limitation
- Limited Pricing Plan Transparency
- Limited Customization Options
- Relies on Third Party Integration Software
3. Vonage
Vonage is renowned for its VoIP cloud-based contact center solution that provides a range of features to help different types of businesses improve their customer service and communication experience.
Generally, it provides over 50+ features with enterprise product features like unified communication, and communication API’s and enhances businesses to achieve their goals by providing better customer experience and support. It will be best alternative of Liveops for those businesses seeking for comprehensive and flexible contact center solution.
🔍 Vonage Features
- Omnichannel Routing
- Real-time Reporting
- Call Queue
- IVR Recognition
💲 Vonage Pricing
- Contact Sales Team
❎ Voange Limitation
- Trail Account Limitation
- Only Available for Small Meeting
- May Incude Hidden Charges
4. CloudTalk
Cloudtalk is a cloud-based contact center platform that is used by many organizations for customer and sales services by automating their task and streamlining your business communication.
It is suitable for small types of businesses and integrates with CRM tools like Zendesk and HubSpot. Cloudtalk empowers startup businesses to improve their customer service and experience with their remote workforce. It provides help desk and email support regarding the types of plans you have purchased.
🔍 CloudTalk Features
- Personalized Messages
- Call Recording
- IVR
- Real-time Dashboard
- Call Monitoring
- Performance Reports
💲 CloudTalk Pricing
| Starter | $25 per user per month |
| Essential | $30 per user per month |
| Expert | $50 per user per month |
| Custom | Contact Sales |
❎ CloudTalk Limitation
- No Mobile Apps
- Lacks common features like Webinar
- Lacks User-friendly Interface
5. Peak Support
Peak Support, a Liveops alternative is a cloud-based contact center solution that helps to grow business by offering services like business process outsourcing and contact center services.
It offers a contact center solution focused on delivering the best customer experiences to all types of businesses who are seeking their services. It helps business to optimize their contact center operation by using features like advanced reporting tools, live chat, and omnichannel support.
🔍 Peak Support Features
- Advanced Reporting Tools & Analytics
- Omnichannel Support
- Email Support
- Live Chat
💲 Peak Support Pricing
- Contact Sales Team
❎ Peak SupportLimitation
- Limited Outbound Call handling
- Limited Integration with Third party tools
6. Televerde
Televerde stands above the typical contact center solution. They offer a powerful suite of services designed to elevate your business, from B2B sales and marketing to fully-outsourced contact center operations. Whether your business is small or large, they offer flexible solutions tailored to your specific needs.
Televerde integrates advanced technology, skilled professionals, and a socially responsible model to deliver exceptional results. They handle inbound and outbound calls, email and chat support, and even social media monitoring.
🔍 Televerde Features
- CRM Integration
- Global Reach
- Customizable Options
- Omnichannel Support
💲 Televerde Pricing
- Contact Sales Team
❎ Televerde Limitation
- Not suitable for small business
7. 3CX
3CX, another alternative to Liveops, is a contact center software and business phone system that provides both on-premises and hosted PBX solutions for all business sizes. It uses VoIP (Voice Over Internet Protocol) to transfer both inbound and outbound calls over the Internet.
It provides comprehensive features like web conferencing, call recording, live chat, instant messaging, skill-based routing, and round-robin queue, making business operations easier and smoother.
🔍 3CX Features
- Web Client
- App Free Web Browsing
- Auto Callback
- CRM Integration
- Answering Business Texts (SMS)
💲 3CX Pricing
| 3CX | $0 forever up to 10 users |
| 3CX SMB | $175 billed annually |
| 3CX PRO | $145 billed annually |
| 3CX ENT | $180 billed annually |
❎ 3CX Limitation
- Requires Technical Expert to Install and Configure
- Lacks Reporting Features
- Limited Integrations with other popular tools
8. Dialpad
Dialpad offers a reliable phone system with AI smarts at an affordable price. It delivers high call quality and features like IVR, call routing, and analytics. Seamless integration with popular tools like HubSpot, Zendesk, and Salesforce streamlines workflows and keeps customer data organized.
Dialpad’s offers on-the-spot coaching feature that improves the agent experience and helps them address topics like competitor names, pricing inquiries, and refund requests with confidence.
🔍 Dialpad Features
- Predictive Analytics
- Call Waiting
- Customized Greetings
- CRM Integrations
💲 Dialpad Pricing
| Essentials: | $80 user/month ($95 USD if billed monthly) |
| Advanced | $115 user/month ($135 USD if billed monthly) |
| Premium | $150 user/month ($170 USD if billed monthly) |
❎ Dialpad Limitation
- Limited meeting time
- International Calling Capability is limited
- Customizable option in user interface is limited
9. AnswerConnect
AnswerConnect is a cloud-based contact center platform that provides businesses with a central hub for managing all their customer interactions. They offer a wide range of features, including ACD, IVR, robust reporting tools, call recording, and omnichannel support.
AnswerConnect offers live receptionists, available 24/7, to manage calls, schedule appointments, and provide information. It is a versatile choice for businesses who are seeking for reliable and efficient contact center services, as an alternative to Liveops.
🔍 AnswerConnect Features
- Live chat
- Appointment scheduling
- Access to the AnswerConnect app
- CRM Integrations
💲 AnswerConnect Pricing
| Entry | $350 per month + 49.99 setup fee for 200 minutes |
| Growth | $375 per month + No Setup fee for 300 minutes |
| Standard | $575 per month + 49.99 setup fee for 400 minutes |
❎ AnswerConnect Limitation
- Inaccurate call routing
- Customer Support agents are unfriendly
- Limited Customization
10. RingCentral Contact Center
RingCentral Contact Center stands out as a unified communication as a service (UCaaS) platform that empowers users to manage calls even when they are away from their desks, providing flexibility and accessibility in communication management.
It is renowned for its seamless integration with various CRM tools like Zapier, Salesforce, Zendesk, Slack, and so on. RingCentral serves as a versatile solution for organizing corporate conferences and online meetings, eliminating the need for a traditional PBX system setup.
🔍 RingCentral Features
- Omnichannel Support
- Call Transcripts
- Skilled-based routing
- Intelligent Agent Assist
💲 RingCentral Pricing
| Basic | $65 per agent/monthly |
❎ RingCentral Limitation
- Limited Storage for data
- Limited customization option
- Provides Basic Reporting features
Final Thoughts: And the Best Liveops Alternative Is ..
Liveops is good contact center solution but there a lot of alternatives available on the business market that provides better services and facilities, even though it has its sets of limitation and drawbacks. You can choose the best option based on its affordability, features, demos, and trials and must consider your budget, custom requriemnet, quick support and long term availability
However, if you want a good contact center software, we recommend you to go for a KrispCall as it is one of the best contact center software, serving quality service in 100+ countries with 99.999% uptime.
Try Schedule Free KrispCall demo now, free of cost.
