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Nextiva Pricing, Plans, & Features: Is the Cost Worth It?



Nextiva Pricing, Plans, & Features Is the Cost Worth It

If you’ve ever thought💭 of integrating a cloud-based phone system into your business communications, you most likely have heard of Nextiva.

But is Nextiva truly worth the investment?

Let’s break down Nextiva Pricing, Plans, & Features to see if it’s the right✅ choice for you.


  • Nextiva has 3 plans: Essential, Professional, and Enterprise. 
  • The essential plan ranges from $17.95 to $30.95, professional plan ranges from $21.95 to $27.95, and enterprise plan ranges from $31.95 to $37.95 per user per month depending on the number of users. 
  • The essential plan suits small businesses, the professional plan offers advanced integrations, and the enterprise Plan is great for larger teams needing advanced communication features.
  • While Nextiva offers many useful features, it may not be suitable for all businesses due to its potential drawbacks, such as high costs and limited coverage of specific industry needs.
  • Considering Nextiva’s drawbacks, exploring alternatives such as KrispCall, which offers affordability and functionality, may be wise for businesses.

What is Nextiva?

Nextiva is a cloud-based phone system that provides a wide variety of cloud-based and on-premise solutions. It specializes in communication systems, including phone and contact centers, using Voice over Internet Protocol (VoIP) technology. 

What is Nextiva

Nextiva offers a suite of built-in apps and tools, such as sales, automation, and analytics, and is trusted🤝by over 100,000+ customers worldwide. 

Nextiva is very easy to use and is known for its features, affordable pricing, and reliability. It has some of the most advanced features, such as advanced call routing, interactive voice response (IVR), call queuing and overflow, and visual voicemail. 

These features are very handy in boosting employee productivity, improving overall customer experience, and staying connected with your team. 

Nextiva Pricing & Plans

Nextiva has different pricing plans to match the needs of different businesses. The cost💸 can vary based on factors like the number of users and features chosen. 

Nextiva Pricing & Plans

Here’s a basic overview of Nextiva’s pricing structure.

1. Essential

Nextiva’s Essential Plan, known for its easy, quick start plan, provides all the basic tools your business needs for communication

You get unlimited voice and video calls to stay in touch easily. Voicemail ensures you never miss important messages, and toll-free numbers make it simple for customers to reach you. 

Plus, you can easily manage your contacts from Outlook or Google. With unlimited internet faxing included, you can send and receive documents digitally without hassle. It’s a straightforward and affordable option for businesses looking for reliable communication solutions.

Number of UsersAnnuallyMonthly 

2. Professional 

Nextiva’s Professional Plan offers everything your business needs for smooth communication and collaboration.

You get unlimited conference calls with up to 40 participants, unlimited video calls, and screensharing for easy sharing of information during meetings. 

The auto attendant feature ensures your calls are handled professionally, and mobile and desktop messaging keep you connected on the go. 

With integrations with platforms like Salesforce and HubSpot, managing customer interactions becomes simple. It’s the perfect choice for smaller teams looking for advanced communication tools.

Number of UsersAnnuallyMonthly 

3. Enterprise 

Nextiva’s Enterprise Plan is perfect for small and medium size businesses, with features to make teamwork smooth. 

You can have unlimited people in voice and video meetings, and record calls and video conferences for later. Voicemail transcription saves time by typing out messages for you. 

It works seamlessly with Microsoft Teams and other apps, and Single Sign-On makes logging in easy and secure. It’s a great choice for large teams looking for a powerful communication solution.

Number of UsersAnnuallyMonthly 

Choosing the Right Nextiva Plan for Your Business

Choosing the right Nextiva plan for your business can be challenging. But if you know what each plan, like essential, professional, and enterprise is best for, you can find the one that perfectly✅ fits your business. 

1. Essential Plan

Best for: Nextiva’s Essential plan is best for small businesses looking for a budget-friendly VoIP solution with essential features like unlimited calling, peer-to-peer video calling, toll-free numbers, voicemail-to-email, and integrations with MS Outlook & Google Contacts.

2. Professional Plan

Best for: Nextiva’s Professional plan is for businesses that want more than the basic Essential plan but don’t need all the extra features of the Enterprise plan. It includes everything from the Essential plan plus advanced connections to apps like HubSpot and Salesforce. So, it’s great for businesses that need extra integration options.

3. Enterprise Plan

Best for: Nextiva’s Enterprise plan is great for large businesses and growing SMBs. It offers unlimited conference and video calls, call monitoring, and connects smoothly with CRM tools like Salesforce. It’s perfect for larger teams needing advanced communication features as they grow.

Check Out🧐: Best Nextiva Alternatives & Competitors

Nextiva Pricing & Features Compared To Competitors

Nextiva’s pricing varies based on the number of users you choose. For 20-99 participants, it costs $25.95/user/month and includes features like unlimited voice & video calling, voicemail, toll-free numbers, Outlook/Google contacts integrations and unlimited internet fax. 

If we talk about the alternative of Nextiva, KrispCall stands out as a highly reliable business telephony provider. It offers dynamic features such as Unified Callbox, voicemail transcription, number sharing, IVR, advanced call analytics, and many more.

Not only that, but KrispCall’s pricing💰 starts at just $15 per user per month, making it more affordable than Nextiva. For the price, KrispCall delivers a wide range of features and reliability that other options may lack or charge more for.

Why Choose KrispCall over Nextiva?

Why Choose KrispCall over Nextiva

There are some reasons why you should choose KrispCall over Nextiva. Some of them are: 

1. Numbers available for 100+ countries

KrispCall offers broader global🌎 coverage in comparison to Nextiva. With KrispCall, users have access to phone numbers spanning more than 100 countries, enabling businesses to set up operations overseas and reach diverse audiences worldwide. KrispCall provides a wide variety of number options across different countries, states, and cities due to its extensive range of area codes.

On the other hand, Nextiva lacks the same level of worldwide availability and variety in international numbers. KrispCall simplifies global operations for companies with its extensive coverage of international numbers.

2. Easy integration with CRM Software & business apps

KrispCall seamlessly fits into different business setups, offering a straightforward setup that can swiftly improve📈 communication right from the start. In contrast, integrating Nextiva may demand more time and effort, which might not be practical for newly established companies.

Hence, KrispCall’s easy integration with popular software via CRMs and apps supports scalability without much complexity, making it a preferred choice🤩 for founders launching new businesses over Nextiva’s more time-consuming setup process.

3. 24/7 Support available

Nextiva offers limited customer support. However, KrispCall guarantees reliable 24/7 support that can resolve any customer issues. By utilizing KrispCall’s cloud-based☁️ call center software, businesses do not need to be concerned about problems, as consistent human assistance is always available to address queries. 

In comparison, Nextiva’s support service has been inconsistent in quality and may not meet the needs of all customers. KrispCall ensures peace of mind through dependable troubleshooting staff, whereas Nextiva’s support is variable and potentially lacking.

4. Get Unlimited Numbers

Unlike Nextiva, KrispCall provides many international numbers at very competitive market rates. Its pricing is more affordable. Users can select✔️ from a wide range of numbers covering over 100 countries, including toll-free and local options. 

KrispCall offers customers a greater number of choices worldwide at lower prices than the competition, like Nextiva. Its broad coverage and pricing flexibility allow businesses to expand globally and cost-effectively.
If you would like to learn more about how KrispCall can help boost your business, request a demo from us today. Scheduling a demo is the best way to see KrispCall’s features and understand how our solutions can help drive your company forward.

If you would like to learn more about how KrispCall can help boost your business, request a demo from us today. Scheduling a demo is the best way to see KrispCall’s features and understand how our solutions can help drive your company forward. 

Comparison Table

Here is the comparison🔎 table of Nextiva with KrispCall. 

PlansStarts at $15/user/monthStarts at $30.95/user/month (1-4 users)KrispCall offers more affordable pricing.
International Phone Numbers100+ Countries3 CountriesKrispCall provides access to more international numbers.
Open and Closed ConversationsYesNoKrispCall offers Open and Closed Conversations.
Pause/Resume Call RecordingYesNoKrispCall allows Pause/Resume Call Recording.
Call recording LimitsUnlimitedLimitedKrispCall offers unlimited Call Recording.
Recording Playback Fast ForwardYesNoKrispCall allows Recording Playback Fast Forward.
DND for Contact NotificationsYesNoKrispCall offers DND for Contact Notifications.
Customer Caller IDYesNoKrispCall offers Customer Caller ID.
StorageUnlimitedLimitedKrispCall offers unlimited storage.
Number SharingYesNoKrispCall allows Number Sharing
Available PlatformsWeb App, Android App, iOS App, Browser extensionAndroid App, iOS App, Browser Extension, Windows App, Mac AppNextiva offers more platform options.
IntegrationsHubspot, Pipedrive, Zapier, Microsoft Dynamics 365, Pabbly Connect, Freshsales, Bitrix24, etc.Hubspot, Salesforce, Microsoft Dynamics 365, Zoho, Google Workspace, ZendeskKrispCall supports more integrations.
OthersDeveloper Support, Dedicated Account ManagerDeveloper SupportBoth offer Developer Support.

Common Features Across All of KrispCall’s Plan

With every KrispCall plan, there are some universal features. Those features are listed below:

  • Voice calls: Make and receive high-quality calls📞 worldwide at competitive rates ensuring clear communication globally.
  • SMS/text messaging: Send and receive unlimited texts to mobile phones in the US and Canada. Texting💬 provides an affordable way to contact customers quickly.
  • Voicemail: Access virtual voicemail boxes via phone or email📧, allowing communication even when unavailable. Messages can be saved for future reference.
  • Caller ID: Customized display of the caller’s name and number for outbound calls. This helps callers identify the caller.
  • Call forwarding: Effortlessly redirect👉 unanswered calls to any designated contact, ensuring important calls are never missed.
  • Call transfer: Transfer ongoing calls to associates like colleagues or others such as colleagues, maintaining uninterrupted communication.

Which Is The Best KrispCall’s Plan?

KrispCall provides three main plans: Essential, Standard, and Enterprise.

Which Is The Best KrispCall’s Plan
  • Essential plan: This plan suits small businesses or freelancers with less than 5 users perfectly. While it comes with limited⏳ user capacity, it covers the essentials like calls and messaging. Plus, at $15 per user per month, it’s a budget-friendly option.
  • Standard plan: This plan is perfect for mid-size companies and small call centers with 5 or more users as it lifts user restrictions, allowing for unlimited users. It comes with extras like number sharing, call forwarding, and more features than the Essential plan. At $40 per user per month🤑, it offers great value for established smaller firms.
  • Enterprise plan: This plan is crafted to suit the distinct needs of large businesses, call centers, and BPOs. It offers full functionality, global access, and advanced call center controls. You can customize the pricing to match your specific needs, ensuring flexibility and tailored solutions.

In terms of functionality, the Standard plan provides excellent basic and advanced features, making it suitable for most small to medium-sized companies. The Enterprise plan is typically only necessary for very large, technical operations.

Nextiva or KrispCall: Which Is The Right Provider for Your Business?

Choosing the right communications provider depends on several factors, including your specific needs, budget constraints, and the size of your team. It’s important to consider aspects such as the number of users you’ll have, whether you need international calling capabilities, how often you’ll be conducting video conferences, and whether you require flexibility for future growth.

When evaluating different providers, look👀 beyond just the price and consider the features and functionalities included in each package. KrispCall offers clear and straightforward plans with a variety of options to meet your specific requirements, ensuring you get the most suitable solution for your business needs.

Go with KrispCall if: 

You’re in search of a cost-effective VoIP solution with a global reach. KrispCall stands out🏆 with phone numbers available in over 100 countries, enabling businesses to establish a local presence worldwide. 

Its advanced features, including call routing, call monitoring, CRM integration, and a unified callbox, make it versatile for businesses of all sizes. 

Moreover, KrispCall’s affordable pricing starting at $15 per user per month and customizable enterprise-level plans ensure budget-friendly options without sacrificing functionality. 

With positive customer reviews⭐⭐⭐⭐⭐ and a high satisfaction rating on platforms like G2, KrispCall proves itself as a reliable and user-friendly VoIP provider.

Go with Nextiva if:

Your business needs a VoIP solution that grows with you and integrates your front and back office smoothly. 

Nextiva offers a suite of features like call queuing and CRM integration, ideal for larger organizations or teams with intricate requirements. 

While Nextiva may cost a bit more than some others, its reliability and comprehensive tools make it a smart💡 investment, especially if you need advanced telephony features and smooth communication. 

Plus, if you’re setting up a contact center that needs to scale or you’re an agile team needing quick setup, Nextiva has you covered.

Conclusion: Is Nextiva Worth it?

While Nextiva has many useful features, it’s important to know about its drawbacks too. Some users might find Nextiva pricing a bit expensive, especially for small businesses, and international calls can be pricier compared to other options. 

Also, certain industries might find that Nextiva doesn’t cover all their specific needs. Even though Nextiva usually has good👍 customer support, some people may prefer providers with 24/7⏱ support or more specialized help. So, while Nextiva offers strong features, it might not be a good fit for all types of business sizes, so exploring alternatives can be a wise decision. 

If you want an alternative to Nextiva, KrispCall is a great choice. KrispCall is a telephony system designed to help with lead generation through calls, with features like one-click👆 dialing and lead distribution. It’s also more affordable and offers round-the-clock support. Because of its affordability and functionality, KrispCall can really help your business grow. 

To see how KrispCall could work for you, schedule a demo today. Its accessibility and usefulness make it a great😍 option compared to pricier solutions that might not fit your budget or specific needs.

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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