Best HubSpot Phone System Integrations for Smooth Calling

  • Last Updated: 08 Feb 24
  • 15 min read
best hubspot phone system integrations

Do you find yourself struggling with call management hassles while using Hubspot CRM? 

Or are your business calls causing more chaos than collaboration? Then you might be in need of HubSpot CRM integration with your phone system. 

However, many market HubSpot phone integrations claim to be the best. So, even after you know you need a HubSpot phone integration, the selection process is still a hefty task. 

But don’t worry, this article got your back as we have researched, analyzed, read users’ reviews, and then listed the top best HubSpot phone integrations for smooth calling, along with their capabilities and features. 

What is HubSpot Phone Call Integration?  

Hubspot Phone Call Integration is attaching your phone system to HubSpot for better and more efficient communication handling. It seamlessly connects with your phone system, like VoIP, right within HubSpot. 

what is hubspot phone call integration

This means you can make and take calls directly on the platform, making communication smoother. It comes with cool features, too, like live quality monitoring for real-time feedback on calls. You can also record and score calls, keeping track of important talks for reviews and training.

But it doesn’t stop there. HubSpot Phone Integration lets you customize call outcomes, making it easy to organize and manage results based on your needs. This helps teams handle customer inquiries better.

What are the benefits of the Phone Call Integration with HubSpot CRM?

  • Improve sales team efficiency and productivity: Using Hubspot integration, you can place calls directly from contact records, saving time switching between apps. Also, CRM integrations like Hubspot reduce manual data entry by automatically logging calls, increasing your sales team’s overall productivity.
  • Increase call volume and conversion rates: Integrating HubSpot with your phone system gives you the power of call analytics to identify patterns and optimize your call strategies accordingly. These analytics tools help prioritize high-potential calls and can increase the number of potential customers to actual customers.                                                                                                                                                
  • Gain better visibility into call activity and data: With integration between the phone system and HubSpot, you can easily see call records and activity without having to change tabs or tab accounts. With the use of HubSpot phone integration, users and company officials can track every call detail. With this capability, they will be able to analyze and better grasp customer sentiment and the communications workflow.
  • Streamline communication and collaboration: HubSpot phone integration streamlines communication by providing features like live quality monitoring, call recording, and custom dispositions. This helps teams collaborate more efficiently by ensuring clear and recorded communication. The integration also enables advanced analytics, facilitating better insights for improved teamwork.

How Does HubSpot Phone Integration Work? 

To integrate HubSpot with a phone system, you must connect the CRM platform with an appropriate phone service or VoIP system.

Companies choose a phone system compatible with HubSpot and then integrate the two by connecting to each other and giving necessary permissions. This gives HubSpot access to call logs and contacts.

how does hubspot phone integration

Once established, users have the ability to make calls directly on HubSpot. It can utilize features including call logging and recording analysis. Businesses can also automate tasks around call activities and evaluate effectiveness through reporting tools.

The integration process involves testing, data field mapping, and enabling functionality such as click-to-call. After validation, companies utilize HubSpot’s workflow automation tools to build calls based on call results.

10 Best HubSpot Phone Integration that Simplifies Call Management from CRM in 2024

There are tons of HubSpot Phone integrations in the market currently, and it’s pretty difficult to choose the best from them.

To help to make your decision fast, we have handpicked a top 10 Hubspot CRM phone integrations by analyzing tons of factors, from feature compatibility to the scope of the phone integration, keeping the pricing and user reviews in mind. 

IntegrationsPricingFeaturesBest for
KrispCall + HubSpotStarts at $15/monthContact SyncingIn-app dialerAuto call loggingPersonalizationAll enterprises from small to large-sized
OpenPhone + HubSpot$15/user/month (Billed Annually at $180)Direct Call from HubSpotSmooth CollaborationData-Driven Decision-MakingSmall to large-sized businesses
Twilio + HubSpotContact Sales TeamOmnichannel CommunicationWorkflow AutomationDynamic PersonalizationLarge-sized Enterprises
  RingOver + HubSpotStarts at $44/month/userPerformance AnalysisAutomatic Call RoutingSupervision Tools Small sized Enterprises
CallRail + HubSpotStarting at $40.00/MonthContact SyncingAccess call recordings keep track of CallsSmall to large-sized businesses
CloudTalk+ HubSpot$25 user/month billed annuallyPrecision in RoutingAuto PersonalizationEfficient AutomationLarge sized businesses
Nextiva + HubSpotStarts at $17.39/user/monthOne-click CallsData-Driven Insights Screen Pop-upsSmall to large-sized businesses
Aircall + HubSpotStarts at $30/license (billed annually)Seamless Call Logging Automated WorkflowsCall directly from HubSpotSmall to large-sized businesses
JustCall + HubSpotStarts at $19 per user/ month (billed annually) Contact SyncingAccess call recordings to keep track of CallsSmall to large-sized businesses
Avoxi + HubSpotStarts at $16.99/user/month (billed annually)Screen PopQueue CallbackHubspot CTISmall to large-sized businesses

Note that the list can be varied according to some of your specific professional needs, but in general and for average business startups or personal needs, you can follow along with the list. 

1. KrispCall + Hubspot Integration

One of the leading cloud-based VoIP service providers, KrispCall is trusted by more than 4500 companies and provides its services in over 100 countries. It fits both small and large business enterprises because of its unique features in an affordable price range.

krispCall hubspot integration

KrispCall deserves to be at the top of this list because of its flexibility and wide range of area coverage. It provides features such as IVR, call

You can use KrispCall + HubSpot integration within a go just by following these simple steps. 

  1. Log in to your KrispCall account.
  2. Go to settings, find “integration,” and pick HubSpot.
  3. Choose which HubSpot account to link with KrispCall.
  4. Turn on HubSpot with the toggle button.
  5. Click the three dots “…” by HubSpot, then hit Edit.
  6. Make changes in the basic workflow, connected numbers, and advanced settings.

Key Features:

  • Contact Syncing: The two-way contact syncing makes sure that when you add, remove, or change contact details in one place (like KrispCall or HubSpot), those updates happen automatically in the other place (either HubSpot or KrispCall).
  • In-app dialer: Companies can initiate phone calls with potential clients and existing contacts and receive incoming calls directly within HubSpot with a simple click.
  • Auto call logging: By utilizing auto call logging, you can access details such as call duration, destination of outgoing calls, and the time and date of each call. This data is valuable for generating reports on agent performance, productivity, and overall customer satisfaction.

Pricing:

  • Essential: $12/user/year(billed annually)
  • Standard: $32/user/year(billed annually)
  • Enterprise: Customizable (billed annually)

Note: You don’t have to pay extra charges for HubSpot Integration. KrispCall provides all the features, including integration with HubSpot, packaged in the subscription model 

📝 Note: You don’t have to pay extra charges for HubSpot Integration. KrispCall provides all the features, including integration with HubSpot, packaged in the subscription model 

2. OpenPhone + HubSpot Integration

OpenPhone is a practical solution reshaping the communication landscape for over 10,000 businesses. It delivers unlimited calls and texts seamlessly, whether you’re at your desk or on the move. It simplifies communication, helping businesses stay connected and productive in the digital age.

openphone hubspot integration

You can further improve your business communication with the seamless integration of OpenPhone and HubSpot, a partnership designed to enhance efficiency, collaboration, and data-driven decision-making. OpenPhone provides a seamless and efficient process within the HubSpot environment by streamlining communication workflows and minimizing manual data entry.

Key Features:

  • Direct Call from HubSpot: You can click a phone number in Hubspot to start a call in OpenPhone, eliminating the work of copying the number and pasting it. 
  • Smooth Collaboration: With OpenPhone and HubSpot, working together becomes simple. You can use the in-app phone to talk instantly in HubSpot, making teamwork faster.
  • Data-Driven Decision-Making: Businesses can learn from calls with OpenPhone and HubSpot. See what works, measure how well you do, and make smarter choices for your business.

Pricing:

  • Starter – $15/user/month (Billed Annually at $180)
  • Business – $23/user/month (Billed Annually at $276)
  • Enterprise – For organizations with more complex requirements, the Enterprise plan offers a customizable solution.

3. Twilio + HubSpot Integration

Twilio is one of the backbone of global connectivity for over 10 million developers, facilitating 65 billion SMS messages and calls yearly. With 600 pre-built integrations and a dynamic API, businesses can seamlessly tailor communication experiences to their brand, all while scaling affordably at $0.0075 per SMS.

twilio hubspot integration

And just like OpenPhone + HubSpot, Twilio + HubSpot forms a formidable team, empowering businesses to supercharge communication, boost efficiency, and gain data-driven insights. The combo can bring you a seamless experience, transforming the way you connect with customers and teammates.

Key Features:

  • Omnichannel Communication: You can extend beyond traditional calls – Twilio enables SMS, chat, video conferencing, and more directly within HubSpot.
  • Workflow Automation: With Twilio + HubSpot integration, you can set up triggers for personalized interactions, including SMS notifications of appointments and automated welcome messages.
  • Dynamic Personalization: Using Twilito, you can utilize HubSpot data to personalize greetings, offers, and support interactions for a professional customer experience.

Pricing:

No specific pricing is shown about the integration of Hubspot with Twilio. However, you need to have one of following Hubspot subscriptions:

  • Any Sales Hub
  • Professional Service Hub
  • Enterprise Seat

Note: Contact with Twilio Sales 

4. RingOver + Hubspot Integration

RingOver is a versatile cloud-based communication platform that empowers businesses with seamless voice and messaging solutions. A User-friendly interface, robust features, enhanced team collaboration, and customer interactions make RingOver a popular choice.

ringover hubspot integration

Similarly, the RingOver + HubSpot integration eases the communication for sales and support teams, seamlessly merging conversations within HubSpot. Instant features like click-to-call, screen-pop extensions, and real-time activity logging help users to focus on closing deals efficiently.

Key Features:

  • Engage Customers Within HubSpot: 

You can exchange phone calls and text messages effortlessly, with automatic data syncing in HubSpot for a unified conversation history.

  • Automatic Call Routing: 

You can efficiently manage inbound calls by automatically sorting and routing them to the right agents. AI-based keypad input, or voice recognition techniques for intelligent call routing, to reduce wait times and enhance customer service.

  • Supervision Tools for Performance Coaching: 

With RingOver + HubSpot, you can Improve team performance with live activity reports generated in real-time. RingOver Radio Coach offers invaluable tools such as live call joining, double-listening, call whisper, and automatic playback, making training and supervision 10x more effective.

Pricing:

To integrate RingOver within your Hubspot, you need to have one of the following subscriptions:

  • RingOver Business plan– $44/month/user
  • RingOver Advanced plan– $54/month/user

5. CallRail + HubSpot Integration

Trusted by over 65,000 businesses, CallRail is an 8-time G2 Leader in Call Tracking. Seamlessly integrating with 100+ platforms, including HubSpot, it aids businesses in enhancing ROI by identifying top-performing marketing channels. 

callrail hubspot integration

Through call recording and detailed analytics, CallRail empowers data-driven decisions, making it a vital tool for optimizing sales funnels and boosting overall performance.

Key Features:

  • Call tracking and Analysis:

You can track and transmit calls/texts from CallRail into Hubspot. Similarly, you can also view detailed analytics about them and also utilize other customization features.

  • Track Marketing Efforts: 

Call Rail + HubSpot Integration gives Syncing call data capability. This enables precise tracking and optimization of marketing efforts, providing invaluable insights for informed decision-making. 

Pricing:

  • Call Tracking: Starting at $40.00/Month
  • Call Tracking + Conversation Intelligence: Starting at $85.00/Month
  • Call Tracking + Form Tracking: Starting at $85.00/Month
  • Call Tracking Complete: Starting at $130.00/Month

6. CloudTalk + HubSpot Integration

CloudTalk is a VoIP solution designed for business calls, addressing specifically customer service and sales teams. With the trust of 2,500 teams spanning 140+ countries, CloudTalk streamlines workflows by offering built-in analytics for managers to boost call efficiency.

cloudtalk hubspot integration

CloudTalk was founded in 2018 and has grown into an industry leader over the past 4 years. 

Featuring over 70 functions and other extensive integrations with CRM tools, CloudTalk + HubSpot integration is a great combo for your business. 

Key Features:

  • Precision in Routing: 

CloudTalk dynamically directs calls to the most qualified agents based on caller information and availability. This optimizes the customer interaction process.

  • Auto Personalization: 

Users are allowed to integrate HubSpot and CloudTalk to extend a personalized warm welcome message by addressing callers by name. 

  • Efficient Automation: 

Automate workflows triggered by calls, whether it’s sending follow-up emails or initiating new deals. This feature not only saves time but ensures a hassle-free customer journey.

Pricing:

  • Starter plan: $25 user/month billed annually
  • Essential plan: $30 user/month billed annually
  • Expert plan: $50 user/month billed annually
  • Custom plan: You can contact our team for a tailor-made offer

7. Nextiva + HubSpot Integration

Nextiva is a cloud-based VoIP service provider based in Arizona and used by over 100,00 businesses across North America. More than a VoIP system, it’s a business communication platform that lets your teams communicate and collaborate from anywhere.

nextiva hubspot integration

With several CRM integrations, Nextiva also offers integration with HubSpot. Featuring one-click calls, personalized interactions, and effortless call logging, Nextiva + Hubspot improves the data quality and efficiency of both small and large-scale industries. 

Key Features:

  • One-click Calls:

You can initiate calls directly from HubSpot with one click. Likewise, Automatic call logging benefits your CRM experience. 

  • Data-Driven Insights and Decision-Making:

Advanced call analytics reveal trends, helping to optimize strategies. And call recordings and transcription monitoring can be used to analyze sentiments

  • Screen Pop-ups

Convenient features like Screen pops for incoming calls provide instant caller information. This helps to save time and make you prepared instantly for the call.  

Pricing:

  • Essential: $17.39/user/month
  • Professional: $20.74/user/month
  • Enterprise: $27.44/user/month

8. Aircall + HubSpot Integration

Another on the list is Aircall, a cloud-based phone solution designed for modern enterprises. With over 12 million calls, 8,000 paying customers, and a 5-star G2 rating, Aircall is redefining how teams connect.

aircall hubspot integration

Aircall + HubSpot Integration empowers your teams from the first dial to a closed deal. This integration delivers a unified communication and CRM experience. 

Key Features: 

  • Click-to-call Directly from HubSpot: 

Initiate calls effortlessly with a single click, saving time and maximizing agent productivity.

  • Automated Workflows for Effortless Follow-up: 

Trigger actions based on calls, ensuring no lead slips through the cracks, from sending emails to creating tasks.

  • Seamless Call Logging:

 Every call automatically populates HubSpot, creating a unified view of your customer journey.

Pricing:

The pricing of AirCall is based on per licensing. 

  • Essentials: $30/license (billed annually)
  • Professional: $50/license (billed annually)

9. JustCall + HubSpot Integration

JustCall is a cloud phone system and SMS solution trusted by over 6,000 organizations around the globe. It acts like a bug identifier that helps to assist real-time agents and analytics to improve calling techniques. 

justcall hubspot integration

With its AI-powered tools, JustCall serves as an AI-powered communication platform along with multiple CRM integrations like HubSpot. This helps users and customer-owners to automate their workflows and do multiple communication things all in a single platform. 

Key Features:

  • Keep track of Calls

JustCall and HubSpot integrate flawlessly so that you can easily keep all the records and track of your incoming, outgoing, and missed calls from the HubSpot dashboard.

  • Access call recordings

Each call you make with JustCall is recorded, ensuring you have a record of every critical detail about your customer.

  • Contact Syncing

All your contacts from your HubSpot and JustCall will be synced so that you can be sure of never losing them

Pricing:

  • Essentials: $19 per user/ month (billed annually) 
  • Team: $29 per user/ month (billed annually) 
  • Pro: $49 per user/ month (billed annually) 
  • Business: Fully Customizable by contacting the JusCall sales team

10. Avoxi+ HubSpot Integration

Avoxi is an international cloud-based VoIP solution software that is used by over 5000 global companies. The services provided by Avoxi are widely covered in more than 150 countries. 

avoxi hubspot integration

With an average MOS score of 4.49+ and 80+ tier 1 carrier partners, Avoxi serves as one of the best solutions to elevate your business’s communication system. The integration of Avoxi with HubSpot is smooth and gives the user better overall communication. 

Key Features:

  • Screen Pop: Screen pops offer contextual information linked to a contact for both your inbound and outbound agents.
  • Queue Callback: The Hubspot VoIP integration encompasses queue callback functionality, allowing callers the choice to opt for a callback instead of enduring a wait in the queue, leading to enhanced Customer Satisfaction (CSAT).
  • Hubspot CTI: The Hubspot VoIP integration incorporates CTI features such as live quality monitoring, call recording and scoring, custom dispositions, and advanced analytics.

Pricing:

The subscription models of Avoxi are as follows. 

  • Connect: $16.99/user/month (billed annually)
  • Standard: $25.99/user/month (billed annually)
  • Advanced: $43.99/user/month (billed annually)
  • Premium: $70.99/user/month (billed annually)

Tips to Choose the Right Hubspot Phone Integration

Some of the time and money-saving tricks to choose the right HubSpot Phone Integration are as follows.

  • List out your business needs and clear your thoughts on why you need HubSpot phone integration
  • Analyze your business’s current infrastructures and integrated software; this can be pretty beneficial if you find some useful resource
  • Spend as much time as you can researching on the phone integration
  • Avoid making decisions on haste especially while buying or making payments
  • Contact the service providers and ask anything you have some doubts about
  • Seek feedback, read customer reviews, and ask for a demo trial before fully purchasing the HubSpot phone integration. 

Final Words

HubSpot is a very powerful CRM (Customer Resource Management) software, and integrating that powerful software into a phone system makes it an even more powerful tool for business officials. 

If you want to level up your business communication and enjoy the features of HubSpot within a phone system, you should definitely go with one of the top HubSpot phone integrations. 

After analyzing the overall functionality, QoS, and customer reviews, KrispCall, with 99.99% uptime, is the best HubSpot phone Integration in the market. So, definitely give KrispCall a try to elevate your communication journey. 

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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