Are you searching for a VoIP cloud Phone System with better features than Mitel? 😕
Mitel is widely known for its cloud-based and on-premise solutions, and unique features but 2024 is more demanding and competitors offering better features at reasonably lower prices.
In this blog, we analyze the top Mitel Alternatives and competitors so that you can choose the best replacement according to your business requirements.
Let’s get started! 🚘
What is the Mitel?
Mitel is a cloud-based phone system that provides a wide variety of cloud-based and on-premise solutions. Mitel can be considered as a one-stop shop for businesses to streamline their communication and improve employee productivity.
Mitel is very easy to use and they are known for their features, affordable pricing, and reliability. It has some of the most advanced features such as advanced call routing, interactive voice response (IVR), call queuing and overflow, and visual voicemail. These features are very handy in boosting employee productivity, improving overall customer experience, and staying connected with your team.
Why are people looking for Mitel alternatives?
Even though Mitel provides a range of advanced features it has its own drawbacks and limitations, and some of them are convincing people to look for a replacement.
- Lack of Modernization: Mitel has not given enough time to research and development of new features and integrations.
- International Calling Cost: International calling costs are more expensive than most of its competitors.
- Integration with other tools: Mitel has fewer third-party integrations compared to its competitors at similar pricing, making it less versatile with other businesses.
- Poor Customer Support: Users are facing with declining customer support quality leading to customers getting tired of them.
10 Best Mitel Alternatives & Competitors in 2024
With so many alternatives out there, It can be quite a hassle going through each one of them, which is why we have picked top 10 Mitel alternatives based on better pricing, features, customer support along with their limitations.
Below are the list of Mitel alternatives.
| Mitel Alternatives | Pricing | Features | Best for |
|---|---|---|---|
| KrispCall | Starts at $15/month | Unified Callbox, Shared Number, VoIP/WiFi calling, In-app Call analytics | Small to large-sized businesses |
| 3CX | Starts at $14.58 per/month | Unified Communications, VOIP Connection, Queue Management, Real-Time Monitoring | Small to large-sized businesses |
| Cloud Talk | Starts at $249/month | Advanced reports and analytics, Omnichannel Routing, Intelligent IVR, Virtual Agent | Small to large-sized businesses |
| 8×8 | Contact Sales team | Advanced reports and analytics, Omnichannel Routing, Intelligent IVR, Virtual Agent | Small to large-sized businesses |
| Vonage | Contact sales team | Business Inbox, Call Queue, Call Flip, Conference Bridge | Small to large-sized businesses |
| Dialpad | Starts at $15/user/month | Predictive Analytics, Call Waiting, Customized Greetings, CRM Integrations | Small to large-sized businesses |
| GoTo Connect | Starts at $27 per user per month | Auto Attendant, Virtual Voicemail, Call Filtering, Customize messages and greetings, Call Monitoring | Small to large-sized businesses |
| AirCall | Starts at $30/month | Call Queuing, Time-Based Routing, Call Transcription, Call Whispering | Small to large-sized businesses |
| Nextiva | Starts at $25.95/user/month | Advanced Call Distribution, Smart Call Routing, Live Call Status, Call Queue Management, Performance Metrics | Small to large-sized businesses |
| RingCentral | Starts at $30/month | Call park, Multi-way conference call, Visual Voicemail, Call delegation | Small to large-sized businesses |
1. KrispCall
KrispCall is a cloud-based contact center platform that is suitable for organizations of all sizes whose primary business activity is customer and sales assistance. It is one of the major competitors and alternatives to Mitel. It has been providing services to more than 100 countries, and more than 4500 businesses worldwide now trust it.
Unified Callbox, one of KrispCall’s most well-liked features, allows for the management of all communication functions, including SMS, inbound and outgoing calls, and much more, from a single dashboard platform.
To improve customer experience and communication, KrispCall has integrated with well-known business technologies such as Zapier, HubSpot, Salesforce, Slack, and Pipedrive.
With its cutting-edge features including a unified callbox, user-friendly interface, high-quality audio, and an affordable price plan appropriate for all business kinds, KrispCall is the finest best option to Mitel.
🔍 KrispCall Features
- Unified Callbox
- Shared Number
- WiFi calling
- In-app Call analytics
- DNS mode for Agents
- Call Forwarding
- Simultaneous Call Handling
- Simultaneous Call Handling
- Call Routing
- CRM Integrations
- Call Analytics
- Global Calling
- Smart IVR Menu
💲 KrispCall Pricing
| Essential | $12/user/year |
| Standard | $32/user/year |
| Enterprise | Custom |
Hear from customers what they are saying about KrispCall.
“We have been getting quite a number of calls from the company website. Our sales team is happy getting to talk to potential clients who call from the website. Overall satisfied with the service.” – Noah Williams, Growth and Study Consultant
“Calls are easily connected, no glitches yet. Good support team. Happy with the service.” – Andrew Payne, Senior Project Manager
❎ KrispCall Limitation
- Some features, like Call Barging and Bulk Messages, are coming soon.
- Not compatible with Windows and Linux systems
2. 3CX
3CX, another alternative to Mitel, is a contact center software and business phone system that provides both on-premises and hosted PBX solutions for all business sizes. It uses VoIP (Voice Over Internet Protocol) to transfer both inbound and outbound calls over the Internet.
It provides comprehensive features like web conferencing, call recording, live chat, instant messaging, skill-based routing, and round-robin queue, making the business operation easier and smoother.
🔍 3CX Features
- Web Client
- App Free Web Browsing
- Auto Callback
- CRM Integration
- Answering Business Texts (SMS)
💲 3CX Pricing
| 3CX | $0 forever up to 10 users |
| 3CX SMB | $175 billed annually |
| 3CX PRO | $145 billed annually |
| 3CX ENT | $180 billed annually |
❎ 3CX Limitation
- Requires Technical Expert to Install and Configure
- Lacks Reporting Features
- Limited Integrations with other popular tools
3. CloudTalk
Cloudtalk is a cloud-based contact center platform that is used by many organizations for customer and sales services by automating their task and streamlining your business communication.
It is suitable for small types of businesses like restaurant, online clothing store or any other kind of businesses and integrates with CRM tools like Zendesk and HubSpot. Cloudtalk empowers startup businesses to improve their customer service and experience with their remote workforce. It provides help desk and email support regarding the types of plans you have purchased.
🔍 CloudTalk Features
- Personalized Messages
- Call Recording
- IVR
- Real-time Dashboard
- Call Monitoring
- Performance Reports
💲 CloudTalk Pricing
| Starter | $25 per user per month |
| Essential | $30 per user per month |
| Expert | $50 per user per month |
| Custom | Contact Sales |
❎ CloudTalk Limitation
- No Mobile Apps
- Lacks common features like Webinar
- Lacks User-friendly Interface
4. 8×8
8×8 offers both cloud and on-premise contact center solutions and also outsourced lead outsourcing to scale your tech business globally. It helps the business to obtain their maximum potential by creating strategies like marketing, sales, and consulting.
8×8 is specialized in complex customized solutions for businesses by offering a comprehensive features like ACD and workforce management tools. It is suitable for large businesses, where its contact center solutions can be customized according to their needs.
🔍 8×8 Features
- ACD
- Live Chat
- CRM Integration
- Email Support
- Interactive Voice Response System
- Real-Time Reporting
💲 8×8 Pricing
- Contact Sales Team
❎ 8×8 Group Limitation
- Limited Pricing Plan Transparency
- Limited Customization Options
- Relies on Third Party Integration Software
5. Vonage
Vonage is renowned for its VoIP cloud-based contact center solution that provides a range of features to help different types of businesses improve their customer service and communication experience.
Generally, it provides over 50+ features with enterprise products features like unified communication, communication API’s and enhances business to achieve their goals by providing better customer experience and support. It will be best alternative of Mitel for those businesses seeking for comprehensive and flexible contact center solution.
🔍 Vonage Features
- Omnichannel Routing
- Real-time Reporting
- Call Queue
- IVR Recognition
💲 Vonage Pricing
- Contact Sales Team
❎ Voange Limitation
- Trail Account Limitation
- Only Available for Small Meeting
- May Incude Hidden Charges
6. Dialpad
Dialpad offers a reliable phone system with AI smarts at an affordable price. It delivers high call quality and features like IVR, call routing, and analytics. Seamless integration with popular tools like HubSpot, Zendesk, and Salesforce streamlines workflows and keeps customer data organized.
Dialpad’s offers on-the-spot coaching feature that improves the agent experience and helps them address topics like competitor names, pricing inquiries, and refund requests with confidence.
🔍 Dialpad Features
- Predictive Analytics
- Call Waiting
- Customized Greetings
- CRM Integrations
💲 Dialpad Pricing
| Essentials: | $80 user/month ($95 USD if billed monthly) |
| Advanced | $115 user/month ($135 USD if billed monthly) |
| Premium | $150 user/month ($170 USD if billed monthly) |
❎ Dialpad Limitation
- Limited meeting time
- International Calling Capability is limited
- Customizable option in user interface is limited
7. GoTo Connect
GoTo Connect, an alternative of Mitel, is a cloud based contact center solution that helps to grow business by offering services like business process outsourcing and contact center services.
It offers a contact center solution focused on delivering the best customer experiences to all types of business who are seeking their services. It helps business to optimized their contact center operation by using features like advanced reporting tools, live chat, omnichannel support.
🔍 GoTo Connect Features
- Advanced Reporting Tools & Analytics
- Omnichannel Support
- Email Support
- Live Chat
💲 GoTo Connect Pricing
- Contact Sales Team
❎ GoTo ConnectLimitation
- Limited Outbound Call handling
- Limited Integration with Third party tools
8. Aircall
Aircall is a cloud-based contact center platform that provides businesses with a central hub for managing all their customer interactions. They offer a wide range of features, including ACD, IVR, robust reporting tools, call recording, and omnichannel support.
Aircall offers live receptionists, available 24/7, to manage calls, schedule appointments, and provide information. It is a versatile choice for businesses who are seeking for reliable and efficient contact center services, as an alternative to Mitel.
🔍 Aircall Features
- Live chat
- Appointment scheduling
- Access to the Aircall app
- CRM Integrations
💲 Aircall Pricing
| Essential | $30 per month |
| Popular | $50 per month |
| Standard | $575 per month + 49.99 setup fee for 400 minutes |
❎ Aircall Limitation
- Inaccurate call routing
- Customer Support agents are unfriendly
- Limited Customization
9. Nextiva
Nextiva stands above the typical contact center solution. They offer a powerful suite of services designed to elevate your business, from B2B sales and marketing to fully-outsourced contact center operations. Whether your business is small or large, they offer flexible solutions tailored to your specific needs.
Nextiva integrates advanced technology, skilled professionals, and a socially responsible model to deliver exceptional results. They handle inbound and outbound calls, email and chat support, and even social media monitoring.
🔍 Nextiva Features
- CRM Integration
- Global Reach
- Customizable Options
- Omnichannel Support
💲 Nextiva Pricing
- Contact Sales Team
❎ Nextiva Limitation
- Not suitable for small business
10. RingCentral Contact Center
Being a unified communication as a service (UCaaS) platform, RingCentral Contact Center stands out for giving users the flexibility and accessibility to manage calls even when they are not at their workstations.
It is well known for integrating seamlessly with a wide range of CRM programs, including Salesforce, Zendesk, Zapier, Slack, and others. RingCentral is a flexible way to arrange online meetings and corporate conferences without requiring a typical PBX system configuration.
🔍 RingCentral Features
- Omnichannel Support
- Call Transcripts
- Skilled-based routing
- Intelligent Agent Assist
💲 RingCentral Pricing
| Core | $30/user/month |
| Advanced | $35/user/month |
| Ultra | $45/user/month |
❎ RingCentral Limitation
- Limited Storage for data
- Limited customization option
- Provides Basic Reporting features
Final Thoughts: And the Best Mitel Alternative Is ..
Mitel is a good option for contact center solution but there is always room for better and the competitors are rushing for it. All of the cloud phones have their own features and limitations. You can choose what’s best for you based on your needs.
Keeping all that aside if you want a good contact software, we suggest you try and use KrispCall. It is one of the best call center software out there in the market, providing quality service across more than 100 countries.
Try Schedule Free KrispCall demo now
