Best Online Phone System for Pizza Restaurant in 2024

  • Last Updated: 26 Dec 23
  • 15 min read
Best Online Phone System for Pizza Restaurant

Who doesn’t love pizza? 🍕 We all do. 

There are pizza restaurants everywhere, and there are customers around. This means owning a pizza restaurant means serving a large number of customers. 

You also know pizza home delivery to customer doorsteps, and every step of this process must involve constant customer communication.

For Online Pizza Delivery purposes, you need to be handling a large number of customer calls every second because you have to, maybe, take orders from them, or perhaps they give feedback on how your pizza tastes or listening to their queries. 

And traditional landline phones will be expensive for you if you and your team are handling significant calls at the same time, and also, landline phones don’t offer most of the call handling features that online phone systems such as KSU PSTN, VoIP offer.

They provide better phone system services as your pizza does to your customers. So, it is crucial to understand every thick and thin of choosing the best phone system for pizza restaurants which not only helps in customer support but also automates your communication tasks and helps to make new customers.

So, let’s drive in like you have cheesy melted pizza to the end on, and like pizza sauce makes the ingredient tastier!

Let’s go:

What is a Pizza Restaurant Phone System and how does it work?

A pizza restaurant phone system is a business communication tool that allows you to handle inbound and outbound calls for your travel and hospitality business. 

You can handle all operations, including calling, routing, reporting, analyzing, and enhancing the efficiency of your team.

Your customers can be from anywhere, and you must be able to provide services from independent locations, or anywhere that has leveraged the demand for virtual call centers

The restaurant phone system combines the agents to work together at different locations and works towards making the client experience effective. 

Using call center software, your potential clients can communicate from any country instead of only visiting your physical workplace.

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Common Types of Phone Systems Used by Restaurants

The following are some of the popular restaurant phone systems in the market that restaurant businesses are using for daily customer support.

1. Key System Units (KSU)

It is intuitive and easy to use that is only compatible with small businesses with no more than 40 employees working as phone operators with the restriction on the number of phone lines it has integrated. 

2. Public Switched Telephone Network (PSTN)

The public switched telephone network is uninterruptible to stay up and running during the electrical interruption. A more advanced system than the KSU uses programmable switching devices, enabling the automatic routing of incoming calls. 

It is for 40-plus employees as it is built for a primarily automated company. 

3. Voice over Internet Protocol (VoIP)

VoIP is the newest and fastest-growing phone system right now. It’s the market’s number one choice for handling business communication efficiently, and no matter what your restaurant’s niche is, it remains beneficial to all.

It allows potential customers and phone operators to communicate from anywhere. It provides a single number for your wide-spread business using both the internet and a computer. 

voip phone

You can access and look out for your business from anywhere! So, if you are about to replace your existing communication infrastructure with a new one, or you have just opened up your pizza restaurant.

Benefits of Using Online Restaurant Phone Answering Systems

There are many lucrative benefits that an online phone system will provide to your Pizza restaurant. 

Take a look at the following upsides in the online phone environment, and you will find something interesting out of it.

  • Less focus on other vendor’s hardware and technology and more focus on management
  • Call recording to train new employees about the regular customer’s best choices.
  • Call forwarding for reducing waiting time for customers for phone orders.
  • Automated response for good customer experience
  • Rerouting calls to less busy locations of your pizza restaurant chain or a call center.
  • Preset what to do in busy times of the day.
  • Reduces busy signals 
  • Cost-effective than old or traditional phone systems
  • Easy setup 
  • Useful for multiple branches

10 Best Phone Systems for Pizza Restaurants 

There are many call center software for restaurants that provide exceptionally best features and are unique on their own. 

Here is the list of the top 10 best online phone systems for pizza restaurants in 2024.

1. KrispCall 

KrispCall is a unified restaurant phone system for a restaurant phone answering system that enables you to improve your company in the restaurant globally.


It is a high-quality phone system that offers advanced features within your budget and also customizable service packages that help you fulfill your demands.

It is a sophisticated option for any employee or restaurant owner who needs to communicate with different customers at the same point.  


With KrispCall, you’ll find advanced features that you need to grow your pizza restaurant faster, more efficiently, and with less effort. 

Here are some of the features of KrispCall: 

  • Making and receiving calls
  • Mobile App
  • Call recording 
  • Call logs
  • Sending and receiving texts
  • Company Directory 
  • Caller ID
  • Contacts 
  • Do-Not-Disturb
  • Custom voicemail for pizza restaurant employees
  • Auto attendance
  • Smart Dialers
  • And lots more…

KrispCall Pricing

The price categories of krispCall are as follows: 

  • Essential: $15 monthly/user
  • Standard: $40 monthly/user
  • Enterprise: a customized solution

2. 8×8

8*8 is a significant restaurant communication systems communications and also supports cloud-based phone systems for pizza restaurant businesses. 

8x8 X Series for virtual phone numbers

It manages your restaurant to allow customers and employees to collaborate more quickly and be more productive.

Its authentic analytics feature offers data reports and interactions that can help you improve restaurant communication.

Features of 8*8

  • Call recording 
  • Call forwarding 
  • Ring group 
  • Call monitoring 
  • Voicemail 

Packages & Pricing:

Starting at $15/month/user

3. Ring Central 

RingCentral is a well-known name in the business phone market, with various choices for small businesses and restaurants.


It is also recognized for its dependability, features, and scalability. It supports a unified communications platform for calls, meetings, and messaging all in one app, which reduces the stress of implementing different systems for your restaurants. 


Some of the RingCentral features are:

  • Team Messaging 
  • Collaboration 
  • Messaging 
  • Video Conferencing 
  • Integrated Apps, and many more…

RingCentral pricing: 

Starting at $19.99/user/month

4. 3CX

3CX is one of the top online phone system providers for businesses who want to use their own server for restaurant communications.

It provides a dependable and robust unified communication solution.

3cx homepage

3CX is best suited to satisfy advanced business requirements, such as current contact center features, mobility, and status, to name a few.

It also comes with a simple and efficient setup that you can easily integrate into your system.


Some of the 3CX features are:

  • Video conferencing 
  • Live chat and calling
  • VoIP+WiFi Calling 
  • CRM integration   
  • Reporting

Grasshopper Pricing: 

starting at $150/annum for 10 users.

5. ZoiPer 

ZoiPer is a user-friendly VoIP service that is well-suited to meet the needs of businesses of all sizes.

zoiper home page

Furthermore, it provides comprehensive security measures as well as a variety of dependable and cost-effective options.

ZoiPer is perfect for restaurants, freelancers, and small enterprises that don’t require a complex setup to meet their demands.


  • Unified VoIP communication. 
  • Free encryption 
  • HD audio 
  • Video
  • Click-to-dial


Starting at $44/license 

6. Nextiva

Nextiva is the best phone system for restaurants. It provides four different business phone plans, all of which include unlimited voice and video calling.


They offer more calling options, CRM interfaces, conference call participants, and toll-free minute limitations, which give beneficial information on incoming client calls, sales teams, and other business phone needs.


Some of the advanced features of Nextiva

  • Video meeting 
  • Sales tools 
  • Service tools
  • Mobile App, 
  • Collaboration 
  • Call pop and many more. 


starting at $18.95/monthly/user.

7. Ooma 

Ooma is one of the best phones for restaurants that don’t have the required number of employees to qualify for lower prices.

ooma office cloud telephony video conferencing

Its pricing plan is to be a cost-effective alternative. Many restaurant phone companies use a sliding scale for pricing, with the best monthly rates appearing as the number of users grows. 


Some of the Ooma office plan features for travel companies are:

  • International Calling 
  • Internet Service
  • Live Demo
  • Video Conferencing 
  • Mobile App
  • VoIP Phone Number, and many more…

Ooma Pricing: 

Starting at $19.95/user/month.

8. MessageBird

MessageBird provides a smooth and efficient VoIP solution for engaging with clients across every channel through a single platform for pizza restaurants.

message bird home page

It also allows for simple business integrations in minutes with just a few lines of code.

It is designed to improve collaboration and help manage customer interactions, record calls, and send summaries to team members after the call is over. 

MessageBird is best for pizza restaurants searching for a powerful platform to communicate with clients via voice, SMS, and WhatsApp can get an end-to-end solution from it.


Some of the MessageBird features: 

  • IVR
  • Chatbots
  • Message 
  • Call-to-chat 
  • Marketing messages, and many more. 


Contact Sales

9. Vonage

Vonage is a cloud-based call center that has significant Microsoft Teams connections as well as dependable, high-uptime service with custom restaurant voicemail greeting. 


Consider switching to a different business phone provider if your company has to use desktop phones with a low-cost plan because Vonage’s cheapest plan isn’t compatible with IP phones. Add-on features can significantly raise the price of its plans.


The Vonage features for travel companies’ offices are: 

  • Unified Communication 
  • Contact centers 
  • Communication API 
  • Team Messaging 
  • video collaboration, and many more.

Vonage Pricing: 

Starting at $19.99/user/month,

10. Weave 

Weave is one of the VoIP phone solutions for restaurants for their customer service departments. It also has a user-friendly UI that is simple to use and keeps you in touch with your customers.

weave home page

Weave provides organizations with a one-of-a-kind software and hardware integration that allows them to keep consumers and expand sustainably through effective communication.

Features of Weave

  • Chatbot 
  • Digital forms  
  • Messaging
  • Web assistant  
  • Scheduling Dashboard 

Packages & Planning: 

Pricing is available on request. 

Things to Consider While Choosing the Best Phone System for Pizza Restaurant

When choosing the best online phone system for a pizza restaurant, there are things you should consider, such as:

  • Modern Technology

A phone system is growing with the growth of the business. For small businesses with fewer employees and applying centralized phone systems, implementing KSU and PSTN can be one of the best options. 

  • Essential Features 

An online restaurant phone system must-have features such as device compatibility, multiplatform options, audio and video conferencing, support headsets(wired or wireless), virtual receptionist or auto attendance feature, call recording, call forwarding,  voicemail, third-party integration, unified communication, Voicemail to email transcription and many more on one single platform

These features are significant to helping your pizza business, whether local, a pizza chain or a franchise, deliver the telephone answering software for restaurants, customer service and communicate internally with your employees efficiently.

  • Affordable Pricing

Pricing refers to the price you pay for using a pizza phone system service. You should get the best bang for your buck, and a phone system should be best if you look for the most affordable ones that also provide the best features for your pizza restaurants.

  • Customer Service or Technical Support

If you face any issues with your VoIP phone system, the first person to reach should be your VoIP provider’s customer service professional.

The customer service should be able to resolve any issues or technical problems you are facing at any time, and they should be available 24/7 to help you fix your issues.

  • Efficient customer service in a pizza restaurant

As your business grows, so should your phone system too. If there is no expandability in your phone system services, your pizza business cannot handle the growth.

It integrates your pizza business with a phone system with all your internet-based systems and takes all the extra load from your employees, saves time, provides scalability, and works with higher efficiency.

Bonus Tip: How to Handle Phone Calls in a Pizza Restaurant? 

Handling a pizza restaurant can be the most challenging job you can ever do! But some mantras can help you take calls online in a pizza restaurant. 

  • Be Quick

There’s a rule of answering the call on the third ring to impact the customer and not make them angry or annoyed. It helps you to grow and make a strategy to engage with customers! 

Be sure it’s your responsibility to act quickly to get the orders at the right place. However, ensure to respond to your customers’ queries immediately and help them with whatever they need as soon as possible. 

  • Give impactful Introduction 

We know the first impression is the last, and it is also followed in the pizza restaurant online system. Ensure with customer’s comfortability. Answer them like a friend! 

But ensure you give an impactful introduction or follow the telemarketing script! Be energetic and enthusiastic. 

  • Know the Menu and Today’s Special

People want to hear the menu and specialists even if they are aware of it. The person who is taking should know the menu both inside and out and the specials of the day. 

Help your customer throughout the entire process, provide recommendations and take out this duty like the mastery of the menu, and keep excellent track of any change that might be taking place on the pizza menu at any time. 

There’s nothing worse than calling a customer back and letting them know that whatever they have ordered previously isn’t available on the menu or on that day. 

  • Say a Great GoodBye

Ensure the customer what they can expect with their food and don’t forget to say “thank you” After all, every conversation needs a thankful end! 

However, the person answering knows how long it takes to make the ordered pizza. Be sure with the timing, and if there’s any confusion, make confidence with the kitchen staff to give clients an accurate approximation when they pick the food. 

Remember to keep speaking politely with a smile, even when hanging out.  

  • Learn Every Second 

Learning, repeating, and practicing is essential in every business! Train yourself and your staff to attend telephone etiquette.

However, etiquette is not enough, and you need to ensure that you and your employees are getting better every day on their job. 

Get some strategy like role-playing; the more you and your employees’ involvement, the more to improve, the more improved techniques, and ideas and enhancement of confidence that everyone in a pizza restaurant communicates with customers over the phone. 

Wrapping up with KrispCall: Best Cloud Phone System for Restaurants

Every business has to face hurdles before doing something big on their market. Embracing the online phone system as KrispCall can help you for better performance, the efficiency of the service, and the business’s success with better customer performance.

It allows you to conceal your presence everywhere by removing hurdles off the list. KrispCall, as the cloud online phone system, can extract more out of your pizza restaurant. You can get various features such as making calls and sending text messages, but intelligently!

You can maintain customer privacy, verify orders, and deliver fast with small & simple communication methods with KrispCall. 

So, get ready to step into a new age of phone systems for your pizza restaurant. Connect with Krispcall’s team for any queries regarding the business phone system.

But, if you are wondering about what to purchase among the thousands of VoIP providers in the market, then be sure to check out our blog on the top 10 best cheap business phone services to help you get the best and affordable online phone systems.


What is the best phone system for restaurants?

KrispCall, Nextiva, and RingCentral are some of the best phones for restaurant systems with advanced features such as call recording, call forwarding, and many more.

How many phone lines do you want in your pizza restaurant?

Choosing the best business phone system requires you to decide how many phone lines you need for simultaneous calling.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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