top Australian virtual phone number providers
  • Arun Chaudhary
  • Last Updated: 25 Jun 22
  • 28 min read

Top Australian Virtual Phone Number Providers

  • Arun Chaudhary
  • Last Updated: 25 Jun 22
  • 28 min read

A virtual phone number is an asset for companies to handle business communication. If you are looking for a number to spread your business across Australia then you need an Australian virtual phone numbers provider who can offer different Australian VoIP phone numbers.

Although virtual numbers look the same as regular numbers, they are far more cost-effective, feature-rich, flexible, and secure than your local landline or mobile numbers.

Australian virtual phone numbers assist businesses to create a local presence in the market in Australia. Especially for international businesses that don’t have a physical office in Australia, having an Australian number is a masterstroke.

In this article, we will briefly talk about the different platforms from where you can get a virtual number. Also, explain briefly about Australian virtual phone numbers, their types, features, uses, and more.

What is the Australian Virtual Phone Number?

An Australian virtual phone number is a cloud-based phone number that enables callers to communicate with people without relying on traditional telephone networks in Australia. It uses an internet connection instead of a typical copper wire connection.

Callers can access Australian virtual phone numbers via softphones, VoIP phones, or smartphones to make or receive phone calls, and send SMS or MMS.  

It eliminates the physical constraints that traditionally phone numbers possess. Ultimately, it gives businesses more control and flexibility to handle phone calls with advanced cloud telephony features.  

Australian virtual phone number providers are responsible for providing virtual phone numbers for personal and business purposes. 

Australia’s international country code is +61. The phone numbers in Australia typically contain ten digits: two for the area code and eight for the number. +61 2 9850 7111 is an example of an Australian phone number of Macquarie University.

You can choose from a variety of virtual phone numbers based in different cities in Australia and at a low cost. Furthermore, you can choose your preferred number as opposed to a physical store where you can only choose a few numbers.

australia virtual numbers

What are the types of virtual phone numbers in Australia?

Virtual phone numbers are similar to typical Australian telephone numbers in their appearance. 

One is cloud-based, where there is no physical factor like a SIM card, and operates over the internet, and the other is just a standard telephone number with a sim card and operates on the telephone network

Like the traditional phone system, virtual phone number providers offer different types of phone numbers. Generally, there are the following 5 types of virtual phone numbers in Australia.

Australian Virtual Mobile number

The Australian virtual mobile phone number consists of 10 digits and begins with either 04 or 05. Here, 0 is the Australian national trunk code. 4 and 5 represent the mobile. The remaining eight digits are phone numbers. They are generally written as:  04XX XXX XXX or +61 4XX XXX XXX.

Australian Landline number

The Australian landline number consists of 10 digits. It begins with 0 which is the Australian national trunk code and the second digit is the area code (2, 3, 7, 8). The remaining eight digits are phone numbers. They are generally written as: 02 XXXX XXXX or +61 2 XXXX XXX.

Some of the area codes: Adelaide: 08, Brisbane : 07, Canberra: 02, Darwin : 08, Hobart: 03, Melbourne: 03, Perth: 08, Sdney: 02

Australian Toll-Free number

The Australian toll-free number consists of 10 digits. It begins with the prefix 1800, 1300, or 13 and the remaining six digits are phone numbers.

Toll-free numbers starting with 1800 don’t take any calling charges from callers but those starting with 1300 or 13 have local phone call rates. They are generally written as 1800 XXX XXX.

Australia Vanity number

The vanity number is a custom phone number that consists of 10 digits. It is quite similar to a toll-free number.

The only difference is businesses add customer numbers to the phone number to reflect their brand. It begins with 1800, 1300, or 13. The remaining number is custom-made. They are generally written as 1800 XXX XXX.

Bring your own carrier(BYOC)

If you already have a virtual phone number from one cloud-based phone system then you can shift that number into another cloud phone platform.

Why is business shifting toward virtual phone numbers?

Communication is a major player for businesses when it comes to growing leads and improving ROI. But the traditional phone system isn’t capable enough to hold the competition of the present world. As a result, businesses are gradually shifting to cloud-based phone systems.

Since more and more businesses are transitioning to cloud platforms, businesses using plain old telephone services are lacking behind in speed, sales automation, workforce optimization, and artificial intelligence. 

Cloud phones require virtual phone numbers to handle phone calls and text messages. There are different beneficial factors that make virtual numbers far superior to ordinary phone numbers.

Benefits of using Australian Virtual phone numbers for Business 

Local presence

Running a business in different locations is exhausting. Especially, when it comes to managing your business in a new location. With a local virtual phone number, you can show your presence in that area even if your business is not physically present there.

The local phone number creates a local presence which assists businesses to attract local people. Most of the time Australian locals are more inclined to buy a local product that’s why creating a local presence must be an absolute priority.

Multiple virtual phone numbers

Cloud-based phone systems allow you to buy multiple virtual phone numbers. Whether it’s a landline number, a toll-free number, or a mobile number, you can buy a second number or third or anything depending upon your business needs.

Having multiple numbers assist businesses to formulate their sales and marketing strategies. For example, you can use different phone numbers for different marketing campaigns so that you can know which source attracted the caller to make a phone call.

Cost-effective

One of the most significant benefits of virtual phone numbers is that they save you a lot of money. The average cost of a virtual number ranges from  AUD 0 to AUD 10. Adding second or more numbers will cost you even less.

Although you may need to pay an additional charge for phone calls and texts, it is still around 60% cheaper than regular phone numbers. Furthermore, virtual cloud phone systems eliminate the need for additional hardware requirements that eliminates unnecessary expenditures.

Flexibility and Mobility

Since virtual phone numbers are cloud-based, you can use the phone number from anywhere as long as you are connected to the internet and have a device (laptop, smartphone, or desktop). 

You can remotely handle your business calls and messages and always be available for teams and prospects. You can use your phone number through a soft phone provided by your cloud phone service provider.

Privacy and Security

Virtual phone numbers are an excellent solution to keep your personal phone number private. Using a virtual phone allows you to separate your business calls and personal calls. It helps you safeguard yourself from spam callers.

Also, virtual phone numbers have strong encryptions and security protocols that protect all your conversations in a secure environment. It allows you to keep your data and information secure. The cloud phone service providers continuously keep an eye on potential threats. 

20 Best Australian Virtual Phone Number Providers

There are many virtual phone number providers in Australia. Each one of them is unique in terms of its services and functions. However, only a few hit the benchmark of providing a quality user experience. 

There are different factors that influence the quality of virtual phone number providers. We acknowledged the following factors while making the list of top providers:

  • Features and services
  • Pricing plans
  • Public reviews
  • User Interface
  • Customer support

Here, we have compiled a list of the 20 best Australian virtual phone number providers. Let’s have a look. 

  1. Krispcall: Provides more than 100+ country virtual phone numbers at a very low cost
  2. CallHippo: Provides virtual phone plans for more than 50 countries.
  3. Optus loop: Provides virtual phone numbers for headphones.
  4. Freshdesk: Provides free virtual phone numbers for more than 40 countries. 
  5. Dialpad: AI-powered communications platform for virtual phone numbers.
  6. 8×8: Best phone system for small businesses.
  7. TPG: Best for toll-free numbers in Australia
  8. Ooma: Provides one free Australian toll-free phone number.
  9. 3CX: Provides free virtual phone plans for the first year.
  10. MiCloud Connect: Dependable, secure, and HIPAA-compliant platform for SMBs. 
  11. Five9: Provides one of the best call center solutions 
  12. Avoxi: Provides excellent coverage across 170+ countries 
  13. Intermedia: provides a guaranteed SLA 99.999 percent uptime.
  14. Exetel: ideal for companies that frequently call Australian phone lines.
  15. Nextiva: Provides virtual phone numbers with sophisticated features.
  16. CloudTalk: provides international phone numbers from more than 70+ countries.
  17. Internode: Provides excellent local calling solutions.
  18. Aircall: Provides call center software for customer-centric teams.
  19. Line2: Provides a trial period for 60 days.
  20. GoToConnect: Customizable to meet the specific needs of businesses.

Now let’s explore each phone number provider one by one. 

1. KrispCall 

KrispCall is gradually marking itself as one of the top virtual cloud phone systems. It is one solution for a variety of communication inconveniences from personal purposes to business purposes.

KrispCall offers thousands of virtual phone numbers from over 100+ countries. National numbers, toll-free numbers, local numbers, and mobile numbers are the main types of virtual numbers from KrispCall

krispcall international number-buying-process

It uses a unified communication model to organize communication channels in one single platform. There are powerful features like intelligent call routing, IVR, ACD, call forwarding, etc. that enhance your experience in business communications.

There are different CRM apps like Hubspot, Salesforce, etc. KrispCall enables you to integrate these third-party applications seamlessly into the platform to enhance the level of customer satisfaction. You won’t need to switch between applications and handle communication channels and CRM easily.

krispcall internatinal phone number interface

The most eye-catching feature is its Unified Callbox which is a dedicated dashboard. In this dashboard, you can manage all your call logs, contacts, messages, voicemails, etc. from one single window. 

KrispCall’s key solutions:

Supported Devices: Windows/Mac/Android/iOS

Free Demo Period: Schedule Free KrispCall demo now.

Krispcall is Ideal for : solopreneurs/Freelancers/Small/Medium/Large Businesses

KrispCall pricing:

  • Basic: USD 15 per user/month 
  • Professional:  USD 40 per user/month
  • Enterprise: Request for quote

2. CallHippo  

CallHippo is one of the well-known and fastest-growing virtual cloud phone services. It provides a variety of virtual phone numbers including both local and toll-free numbers in Australia. 

Businesses can stay communicated and stay in touch with their customers without additional fees. Furthermore, this finest virtual phone number provider consists of a set of features and functionalities that enable businesses to communicate with prospective and current customers.

callhippo

CallHippo provides different features like call forwarding, call recording, IVR, ACD, etc that are responsible for improving the interaction between agents and customers in call centers.

CallHippo’s key features:

  • Power Dialer
  • Automatic Call Distribution
  • IVR
  • Advanced Analytics
  • Call Monitoring
  • Warm Transfer
  • Call Recording

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 14 Days

Ideal for: Small/Medium/Large Business

Pricing:

  • Bronze Plan: USD 16 per user/Month 
  • Silver Plan: USD 30 per user/Month
  • Platinum Plan: USD 45 per user/Month

3. Optus loop

Optus loop is an Australian-only VoIP cloud solution. It is designed to handle business communications for a variety of additional personal, commercial, and corporate services. As a cloud service, it lets you connect with your team from anywhere 

optus

Being a solution-oriented platform, Optus focuses on giving powerful features and customer satisfaction. Users purchasing a regular plan from Optus must agree to a 12-month minimum contract. It provides you with headphones for strong business communication.

Optus’s key solutions:

  • Virtual Receptionist
  • Busy Lamp Monitoring
  • Desktop Sharing 
  • Call Centre 
  • Call Forwarding
  • Call Recording 
  • CRM Integration

Supported Devices: Cisco Desktop video phones, Yealink Conference phones, Yealink Cordless phones

Trial Period: No trial

Ideal for: Medium/Large Business

Pricing: Based on customer’s requirements

4. Freshdesk

Freshdesk is a top cloud phone provider in Australia. It allows small businesses and startups to run excellent customer service operations. It offers businesses to purchase international, toll-free, vanity, and local phone numbers in more than 40 countries.

freshdesk contact center call tracking software

The service offers several innovative features and functions that help to make the system stable, secure, and dependable. You can record and route calls to the proper agents, follow discussions, and detect leads using the system.

Freshdesk’s key solutions:

  • Simultaneous call handling
  • Call quality monitoring
  • Agent call scripting
  • Web callback service
  • A completely customizable system
  • Highly reliable and secure
  • Customer interaction history

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 21 Days

Ideal for: Small/Medium Business

Pricing: Based on the client’s requirements

5. Dialpad

Dialpad is one of the greatest VoIP companies Australia has to offer thanks to AI. It collects action items, coaches users, makes notes, and assesses consumer mood in real-time.

dialpad

Businesses can readily connect with other organizations, clients, and employees. It also includes integrations that help improve the software’s efficiency, as well as scalable features that can be tailored to your company’s goals and needs.

Dailpad’s key solutions:

  • Conversation insights
  • Call transfer & Call routing
  • Peer-to-peer HD video
  • Contact Management
  • Voice & IVR Recognition
  • On-premise Gateway (OPG) solutions
  • Omnichannel support
  • Customer satisfaction (CSAT) survey

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 14 Days

Ideal for: Small/Medium Business

Pricing:

  • Standard Plan: USD 15 per user/Month
  • Pro Plan: USD 25 per user/Month
  • Enterprise Plan: Customized pricing

6. 8×8

8X8 is the top-class cloud phone system for small and medium businesses across Australia. 8X8 offers outstanding customer service capabilities and HD-voice calling for engaging with customers more effectively and rapidly.

It includes call activity logs and AI-powered speech analytics. As a result, businesses can get greater efficiency and higher revenue.

Furthermore, it helps companies in a range of industries by providing improved customer service with a flexible solution regardless of time or location.

8x8 phone system

Call forwarding,  auto-attendant,  extension dialing,  ring groups, and many other advanced functions are included in the system. It can also be combined with a variety of popular commercial tools and services to improve its efficiency.

8×8’s key features:

  • Wait time announcement
  • Third-party integration
  • Enterprise level security
  • Call transfer, call waiting, and call parking
  • Group intercom paging
  • Advanced reports and analytics
  • Inbound call management
  • Predictive outbound dialer

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 30 Days

Ideal for: Small/Medium/Large Business

Pricing:

  • 8×8 Express: USD 12 per user/Month
  • X2: 24 per user/Month
  • X4: 44 per user/Month

7. TPG

TPG is one of Australia’s top virtual phone number providers for big and small companies. It provides versatile call routing solutions that are tailored to your company’s specific requirements. 

TPG 1

It routes Inbound calls to one or more answer points. You may also construct pre-recorded responses based on the time, call volume, and caller’s location.

TPG’s key solutions:

  • Sequential ring
  • Call forwarding and call waiting
  • Auto-attendant
  • Do not disturb
  • Call Parking
  • Unlimited calls to mobiles in Australia
  • Speed dial codes

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 14 Day

Ideal for: Small/Medium Business

TPG pricing: Based on client’s requirements.

8. Ooma 

Ooma is a well-known business phone system in Australia that is best for small, medium, and large businesses. It allows you to combine all of your existing business tools, optimize your workflows and make it one of the finest virtual phone companies in Australia.

ooma office cloud telephony video conferencing

Ooma provides enough fundamental features to communicate with customers for a newly profitable company. Take into account that it lacks CRM integration capabilities. It is on par with other phone providers and provides a straightforward calling experience.

Ooma’s key solutions:

  • Call management
  • Virtual call center
  • Employee directory
  • Call logging and call routing
  • Virtual extensions
  • Employee directory

Supported Devices: Windows/Mac

Trial Period: 30 Days

Ideal for: Small/Medium Business

Pricing: Based on customer’s  requirements

9. 3CX

3CX provides cloud and on-premise PBX systems. On-premise systems provide you with greater command over your procedures, while the cloud gives you greater versatility. 

3cx

Aside from standard PBX capabilities like extensions, call parking, and voicemail, 3CX also has video conferencing, chat, screen sharing,  and call reporting. Incoming requests from Facebook, SMS, and live chat are easily addressed.

3CX’s key features:

  • IVR and dial groups
  • Meeting management
  • Unified communication
  • Personalized greetings
  • Call recording and call routing
  • API integration
  • Survey management

Supported Devices: Windows

Trial Period: 30 Days

Ideal for: Small/Medium Business

3CX pricing:

  • Standard Plan: Free
  • Pro Plan: USD 20.83 per user/Month
  • Enterprise Plan: USD 25.25 per  user/Month

10. MiCloud Connect

MiCloud Connect from Mitel, designed on  Google Cloud, is a popular virtual mobile number provider in Australia. It is a dependable, secure, and HIPAA-compliant platform for SMBs. 

mi cloud connect

It uses text, conference, screen sharing, file sharing, and other features to bring your team together. Conferencing, call management, call routing, SIP trunking, call forwarding, call transfer, call recording, voicemail, and mobile apps are just a few of the capabilities.

MiCloud Connect key features:

  • Activity-based routing
  • Case management
  • Data warehouse integration
  • Direct agent routing
  • Group intercom paging
  • Mobile twinning
  • Omnichannel contact center

Supported Devices: Windows/Mac

Trial Period: 14 Days

Ideal for: Small/Medium Business

MiCloud Connect pricing: Based on customer’s needs

11. Five9

Five9 is an all-in-one call center solution. It allows businesses to take business calls from any location. The best part about Five9 is how flexible it is. It offers solutions based on the type of business you have.

five9 cloud contact center solution

CRM integration,  Omnichannel support, open platform APIs, Predictive dialing, and other features are included in the Five9 contact center software. It is simple to use, quick, and inexpensive. It employs artificial intelligence to manage the client experience.

Five9’s key features:

  • Call center solution
  • Omnichannel support
  • Predictive dialing
  • Workforce optimization

Supported Devices: Windows/Mac/Android/iOS

Trial Period: Days

Ideal for: Small/Medium/Large Business

Five9 pricing: Based on customer’s need

12. Avoxi

Avoxi is a well-known virtual cloud phone system with excellent coverage across 170+ countries. It allows businesses to contact clients 24*7. This cloud-based technology unifies telephony, chats, and contact center activities into a single platform.

In addition, it reduces the need for additional equipment and investments allowing your business to grow quickly at an affordable cost and provide a great customer experience. Finally, it allows businesses to diversify into new markets and reach out to new customers.

Avoxi’s key solutions:

  • Real-time reporting
  • Third-party integration
  • Call routing, Call Monitoring and Call recording
  • Automatic Call Distribution
  • Knowledge base management
  • Predictive Dialer
  • Voicemail Transcription

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 30 Days

Ideal for: Small/Medium/Large Business

Avoxi pricing:

  • Launch Plan: USD 0 per user/month
  • Contact Plan: USD 19.99 per user/Month
  • Engaged Enterprise Plan: USD 39.99 per User/Month

13. Intermedia

Intermedia is a cloud-based all-in-one communication system that enables you to provide support across several channels. It gives access to voice, chat, and email allowing you to give an omnichannel experience to your consumers.

intermedia

Interactive voice response,  quality assurance, agent scheduling, call forwarding, dynamic notifications, omnichannel routing, and multilingual assistance are just a few of Intermedia’s important features. It also comes with an SLA that guarantees 99.999 % uptime.

Intermedia key features:

  • Fully integrated phone system
  • Call monitoring and call recording
  • Voice quality enhancement
  • Incoming calls reporting
  • Real-time data backup
  • Custom integration support

Supported Devices: Windows/Mac

Trial Period: 15 Days

Ideal for: Small/Medium Business

Intermedia pricing: Based on customer’s requirements

14. Exetel

Exetel is one of Australia’s biggest internet service providers. It has active VoIP endpoints on its network and offers a 12-month contract. Also, it offers unlimited local/national phone calls and phone calls to 13/1300 numbers as well as an unlimited call package with 100 DID numbers.

It’s ideal for companies that make a lot of calls to Australian phone lines every month. Extension dialing, call parking, call transfer, call recording, paging & intercom, and call queuing are among the other capabilities.

Exetel’s key features:

  • Call forwarding and call routing
  • Do not disturb
  • 3-way call conference
  • Detailed conversion reports
  • Contact center

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 14 Days

Ideal for: Small/Medium/Large Business

Exetel’s pricing: Customized packages based on business types

15. Nextiva

Nextiva is often regarded as the best system in town when it comes to a sophisticated system. Nextiva’s philosophy is to provide great service to both small and large enterprises. Customers can get help moving phone numbers from existing business lines from their team.

nextiva

Nextiva supplies customers with a virtual phone number as well as a CRM application to go along with it. Nextiva features a superb auto-attendant feature that greets and directs callers to the correct area. Customers can also have their voicemails sent to them via email.

Nextiva’s key features:

  • Advanced call management.
  • multichannel customer support
  • Queue management.
  • Call recording
  • IVR.
  • Call routing
  • ACD

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 30 Days 

Ideal for: Small/Medium/Large Business

Nextiva pricing: Based on customer’s need

16. CloudTalk

CloudTalk is a generic call center platform for teams that are spread out across the country. CloudTalk automates the dialing procedure allowing for faster call dialing.

cloudtalk call center call tracking software

CloudTalk presents a variety of features including intelligent call routing, integrations, predictive dialing, and many others. It has features such as personalized voicemails that you can personalize. It provides international phone numbers from more than 70 different countries.

CloudTalk’s key features:

  • CRM integrations
  • Predictive dialer
  • Automated Call Distribution (ACD)
  • Interactive Voice Response (IVR)

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 14 days

Ideal for: Small/Medium/Large Business

Cloudtalk pricing:

  • Starter: USD 25 per user/month (Annual package), USD 30 per user/month (Monthly package)
  • Essential: USD 30 per user/month (Annual package), USD 40 per user/month (Monthly package)
  • Expert: USD 50 per user/month (Annual package), USD 60 per user/month (Monthly package)
  • Custom: Contact the Sales team

17. Internode

Internode is a local calling solution that allows users to handle unlimited phone calls to several phone numbers in Australia. To make phone calls, you’ll need to get the Internode broadband service.

internode

Advanced voicemail, call forwarding, call banning, multiline, and incoming caller id are all available with Internode VoIP. You can also choose either Australian local phone numbers or toll-free phone numbers, or both

Internode’s key features:

  • Advanced voicemail
  • Local numbering
  • Online toolbox
  • Incoming caller ID
  • Corporate VoIP solution
  • Easy to implement & use

Supported Devices: Desktop

Trial Period: 14 days

Ideal for: Small/Medium Business

Internode pricing: Based on customer’s requirements

18. Aircall

Aircall, a virtual phone number provider, is a comprehensive phone call solution. It improves the client experience by enhancing your support staff. IVR, skill-based routing, cloud-based calling, call whispering, call queuing, and other capabilities are all available with their call center software. 

aircall cloud-based call center software

Using Aircall’s analytics tool creates an environment in which you can track your team’s performance. It has integration features such as Computer Telephony Integration (CTI) and insight cards. It is simple to use, transparent, and collaborative for corporate communications.

Aircall key features:

  • PowerDialer
  • IVR
  • Call Routing
  • Call Center Analytics
  • CTI Integration
  • Click to Dial

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 7 days

Ideal for: Small/medium/large business

Aircall pricing:

  • Essential: USD 30$ per user/month
  • Professional: USD 50$ per user/month
  • Custom: Contact sales team for price

19. Line2

Line2 provides you with a business phone service that allows you to connect with customers and teams from anywhere using their app. You can make and receive calls using the Line2 app on your iOS, Windows, and Android devices. 

line2

It allows you to build up custom greetings for each department, as well as create custom answering criteria to engage your consumers with the correct person. You can handle your notifications, phone calls, chats, and conversations in real-time from any location.

Line2 key features:

  • IVR/Voice recognition
  • Call recording, call routing and call logging
  • Virtual call center
  • Call list management
  • Employee directory
  • Web conferencing

Supported Devices: Windows/Android/iOS

Trial Period: 60 days

Ideal for: Small/medium business

Line2 pricing:

  • Starter Plan: USD 14.99 per Month
  • Growth Plan: USD 19.99 per Month
  • Business Plan: USD 24.99 per Month

20. GotoConnect

GoToConnect provides you with a great cloud phone system that you can easily customize to meet the specific needs of your company. It assists you to handle your business calls from a desk phone, computer, laptop, or mobile app. 

goto connect

You can purchase a virtual business phone number of your choice or migrate your current number. Along with an excellent voice calling experience in Australia, GoToConnect allows you to video conference with your customers and colleagues. 

Unlimited extensions, custom hold music, call routing & dial plans, wait time announcement, pre-call announcement, etc. are some of the important features.

GoToConnect key features:

  • Call Forwarding
  • Call On Hold
  • Call Routing
  • Number Porting & Transfers
  • Virtual Fax
  • Conference Calls
  • Screen Sharing
  • Call Center Analytics

Supported Devices: Windows/Mac/Android/iOS

Trial Period: 14 days

Ideal for: Small/medium business

GoToConnect Pricing: Contact GoToConnect’s sales team

Comparison of Australian Virtual Cloud Phone number and Physical Phone number

Even though the Australian virtual phone number and the physical sim-based phone number looked the same and served the same purpose of communicating, there are some fundamental differences between the two.

You can see the differences in the following comparison table.

Australian Virtual Cloud Phone Australian Physical Phone
Requires softphones and internet connection to handle callsRequires dedicated onsite equipment and copper wire connection to handle calls
Quick, Easy, and fast installation process within a few clicksImplementation is expensive and complex
Scale users without additional hardwareNew extensions require additional hardware and installation
Virtual cloud phone providers roll out updates from the server-side.Phone service providers send a technician to upgrade the phone
Affordable phone call bills in a long termExpensive phone calls bills
Allows CRM integration with different toolsNo CRM integration.
Phone numbers from multiple countriesThe phone number for only one country
No international calling chargesInternational calling charges

How to buy a Virtual Australian phone number?

Getting a virtual phone number is so much easier than getting a regular phone number. You just need to follow some steps to get your personal or business Australian virtual phone number within some minutes. 

The Australian virtual phone number providers assist you to get any type of virtual phone number of your choice.

Some providers give you a free phone number after signing up for their platform. While others ask you to buy a subscription plan that includes a phone number.

You can get yourself any Australian virtual phone number in just 3 simple steps:

  1. Choose your favorite Australian virtual phone number provider
  2. Create your  account on the platform
  3. Select a virtual phone number or a subscription plan

What Documents do you need to buy an Australian virtual phone number? 

One of the main reasons that make cloud-based phone systems popular is that you do not need any documents to use their services. You can quickly and easily buy an Australian virtual phone number by simply signing up.

What is the cost of an Australian Virtual Phone Number?

Cloud-based phone system offers virtual phone numbers from multiple countries. You need to subscribe to an Australian cloud phone service and purchase a phone number. 

These subscription packages differ in terms of features and services. The price generally starts from USD 10 and the price increases according to the services you take. The package includes a virtual phone number.

If you already have subscribed to a package then adding an additional phone number costs AUD 1 to USD 10 per month per user.

Some cloud-based phone systems offer free virtual phone numbers. However, you will need to pay for every minute you spend on a phone call.

Who can use the Australian virtual phone number?

There are times when Plain old telephone service (POTS) isn’t sufficient for employees. They need powerful features and services to process their daily conversations with team members and customers.

Businesses rely on cloud communications to manage their business communication. The following people use virtual phone numbers:

  • Call center representative
  • Remote workers
  • Managers and staffs
  • Customer service representative

Where can you use an Australian virtual phone number?

Virtual phone numbers have commonly been used in different industries across the globe because communication is one of the main aspects of running a business. 

Normally, businesses use Plain old telephone service (POTS) for business communications. But there are businesses where cloud-based phone systems enhance employee productivity and customer satisfaction. 

The following are some of the major areas in Australia where virtual phone numbers can be used;

  • Call centers
  • Travel and aviation
  • Remote workspace
  • Telecommunication
  • Bank and finances (banking codes and social media OTP)
  • Hospitals and health centers
  • Transport
  • And many more areas where better phone communication is required

Features to Lookup before purchasing an Australian Virtual phone number

Virtual phone number providers provide various features you need to handle your business communication. Some features are practically necessary for your daily operation. Let’s have a look at them.

  1. Call Forwarding

Call forwarding allows customers to transfer incoming calls to another phone number or service. It is now a standard function on many phone networks. 

Whether your organization handles all calls through one phone line or has a separate call center, it may substantially improve how you manage all of your calls.

Small businesses wish for all of their phones to ring at the same time, whether at the office, at home, or on a personal mobile phone to ensure that customers receive prompt responses or to establish a local presence. It optimizes the customer’s phone engagement experience.

  1. Call Routing

Business phone systems use call routing as a call management tool. Incoming calls are queued before being routed to a specific individual or group of people depending on predetermined parameters and conditions. 

It considers factors like volume of calls, time of day, the caller’s preferred language, requested department, and agent’s availability to route calls. It disperses inbound phone calls automatically. Call routing systems are often referred to as Automatic Call Distribution(ACD).

  1. Call Recording

Call recording is a popular technique to record phone call conversation audio. This has become one of the most reliable VoIP features with users ranging from call centers to small businesses.

Call recording can be used to keep track of verbal agreements by both individuals and businesses. Businesses use VoIP call recording to remember details from a fast-paced chat.

  1. Call Analytics

Call analytics collects data from incoming phone calls using artificial intelligence (AI) technologies. The call tracking data includes the caller’s name, caller’s phone number, marketing source, and more. 

Businesses can use the information to make better budgeting decisions for campaigns, target customer conversions, and advertisements, and increase leads.

  1. IVR

Interactive Voice Response (IVR) enables Incoming callers to get information through a menu-based voice response system. It consists of pre-recorded messages. It uses menu options to direct their call to specified departments or professionals via touch-tone keypad or speech recognition.

  1. Number Porting

The act of shifting your current phone number to the cloud is known as number porting. The transition in your phone number must be reported to both your phone service provider and your virtual phone number provider.

The procedure requires some paperwork, and the process usually takes 1-4 weeks. Your prior phone service provider’s contract will be canceled.

  1. Custom messages

Businesses can make their personalized messages and call greetings to use in their dial plan. These bespoke call greetings or messages can be used on auto-attendants, business voicemail, and even call queues.

All callers can hear personalized messages. Depending on their phone number, callers may desire to reach a specific department or even special VIP agents.

  1. Click-to-call

Some businesses have phone numbers on their website. Click to call enables visitors to call the business by clicking on the number. It enables you to communicate with a customer service representative in real-time from the website you’re on.

While utilizing some Click-to-dial widgets, you may be requested to input your phone number. Following the submission of your phone number, you will receive a call from the sales team.

  1. Voicemail

A digitally saved voice message that a caller leaves for the intended receiver to retrieve later is known as voicemail. The stored message can be retrieved through phone, email, desktop, and other communications devices depending on the recipient’s cloud-based phone system.

It enables agents to select, play, and manage messages.  The sender of the voicemail can choose whether the message is played or sent using delivery options. Unanswered messages can be notified to voicemail receivers using alerting methods.

  1. Autodialer

Having an auto-dialer allows you to dial the phone numbers of leads automatically. This will allow you to save a significant amount of time at work.

When a customer picks up the call at their end, the autodialer connects them to a live agent. As a result, productivity and efficiency are both extremely high. Using an auto-dialer, you can route calls to different agents depending on specific criteria. 

Conclusion: the best Australian virtual phone number provider is…

The Australian virtual phone number is an integral part of running a successful business in Australia. You can get one for yourself from a virtual phone number provider. It allows you to handle your business communications from the cloud.

From the long list of Australian virtual phone number providers, Krispcall is the best platform for business communication.

It offers different pricing plans that are feature-rich, affordable, and service-oriented. You can choose the best plan for your business and purchase a number from the pool of genuine Australian phone numbers. Get an Australian Virtual Phone Number Today.

Krispcall provides a variety of powerful features and solutions for any type of business. Unified Callbox, intelligent call routing, call recording, IVR, call forwarding, contact tagging, etc. are some of its top-class features.

Additionally, there are powerful solutions like call center software, contact center software, sales automation, sales dialer, CRM integration, and click-to-call widget that enhance the productivity of employees as well as increase customer satisfaction levels.

Schedule Free KrispCall demo now and explore the best calling experience.

 

Arun Chaudhary
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