How to Set up a Virtual Call Center from Home
  • admin
  • Last Updated: 10 Jan 23
  • 8 min read

How to Set up a Virtual Call Center from Home Professionally

  • admin
  • Last Updated: 10 Jan 23
  • 8 min read

Why do you want to start a virtual call center business opportunity on your own when you can work for a virtual call center company?

Establishing your own virtual call center can be a successful business opportunity for you. You can earn good profits from this business.

You’ll need a silent room where you won’t be interrupted while on the phone, as well as small money to purchase basic equipment and the right planning and execution.

Sounds like you are in right place?

This article provides you with a list of strategies that help you set up a Virtual Call Center from your home effectively. 

And also don’t forget to read the list of requirements for the virtual call center office.

Stick to the end of the article to get professional guidance regarding setting up a virtual call center from home.

What is a Virtual Call Center business?

Virtual Call Center (VCC) business is a system that allows contact center workers to perform customer service contacts while being geographically dispersed rather than operating from a single physical location.

A virtual call center business functions similarly to an on-site call center, with the exception that customer support or sales agents are not physically situated in one of the company’s locations.

These are the reason that digital contact centers are becoming more popular is that they eliminate much of the operational costs associated with maintaining a traditional office.

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How to Start a Virtual Call Center business from Home?

When it comes to setting up a virtual call center from home, there are a number of additional factors to consider. The 10 steps listed below will assist you in getting your virtual call center off to a good start.

1. Planning

You need to have a clear vision that what you’re gonna do with a virtual call center business, why you are doing this business & so on, before starting a virtual call center.

You need to make a proper plan first & set up the objectives to achieve it. You need to be clear with your goals first.

2. Select Your Area of Expertise

Call centers offer a wide range of services and might require various degrees of skill. Will your call center be a sales call center or a contact center that provides customer service? It’s also feasible to put up a system that combines the two.

Choose a specialty that corresponds to your qualifications and interests. This not only makes marketing your services to new clients easier, but it also makes the business more fun.

3. Equipment for Call Center

Your call center’s equipment will most likely be determined by the demands of your customers. Determine what equipment your call agents will require in order to operate remotely.

A computer, a headset, and a stable internet connection are usually required. Install current anti-virus, malware protection, and a firewall on your computer.

You’ll have to determine if your organization will provide a computer and headset, or whether they’ll be responsible for purchasing them.

To achieve optimum call quality, you need to invest in broadband internet and a wired telephone (not a cordless phone).

You need to equip a good-quality headset so that you can type & make notes without having to deal with the physical discomfort of having a receiver placed against your ear all day.

4. Software Interfaces that Work

To support the objective of your call center operations, you’ll need more than just a VoIP system. You’ll also need the correct computer telephony integrations.

It is up to you to handle your job if your first client does not already have virtual call center software.

There are a number of call center applications marketed at various price ranges. You should be able to trace calls, send emails and chat messages using the software you choose, as well as queue calls with recorded messages or music.

Use free trial packages to engage yourself with the virtual call center software before investing. Your digital call center application supplier can provide an app marketplace where you can use other software programs to handle sales and support operations and boost customer satisfaction.

5. Creating the right workflows

Workflows should be designed depending on your call center’s objectives. For example, you might want to employ software connections that offer you to implement automatic emails to assist consumers through your sales channel if you run a sales contact center.

Utilize the voice call and software capabilities that will assist you in providing the best possible client experience. Consider using an interactive voice response system (IVR), voicemail, a skills-based routing tool, and self-service alternatives to ensure that consumers get the support they need quickly.

6. Recruit the Skilled People

Keep in mind that when you set up a virtual call center, you aren’t bound to the talent that lives within driving distance of your office, if you even have one. You have the option of reviewing resumes from people all around the world. You just need to hire the right person that fits your organization.

⚔️ Read Also: 12 Important Call Center Skills Every Agent Should Have

7. Metrics Are Important

To monitor and measure the performance of your call center, create daily, weekly, and monthly call center metrics and KPIs.

8. Finding Your Client

You don’t have to limit your customer marketing efforts to your local city because your call center is virtual. Use social media to let others know whatever you have to supply, such as LinkedIn and Twitter.

Include information about your other languages on your social media pages if you are fluent in them.

Marketing your businesses through the internet will be the best option to attract more customers. You can do social media marketing, email marketing, blogging & so on to introduce your business in mass.

9. Growing Your Business

Make connections with others who provide comparable services across the nation or around the world.

For example, if you are in Australia then you can interact with others from the US, and you might be able to assist each other in acquiring clients that want a multi-time zone call center.

To enhance your sales and profit, you may choose to associate with these people or outsource them.

10. Evaluations of Call Center Agents

Create a system for evaluating the performance of your call center staff. Ensure that it is done on a regular basis. Then figure out how to praise them for achieving their objectives.

Those are the 10 steps you need to follow to successfully set up a virtual call center online business opportunity from your home.

👉 Must Read: 13 Proven Strategies to Get Clients for Virtual Call Center

Virtual Call Center Office Requirements

Small things matter most in the overall growth. A remote office or virtual call center also needs various supporting things to work perfectly.

Here are the virtual call center office requirements you need to consider before starting a call center business from home effectively.

  • Manpower: Remote sales team that has both pieces of knowledge in the products, and services he/she tries to sell and is trained and skilled in both hard and soft skills to handle the clients remotely without any supervision.
  • Hardware: Computer, Laptop, Network Communication, Router, Headset, etc.
  • Virtual Call Center Software: Knowledge about the different tools like call center software, cloud telephony systems, project management systems, HRMS, call handling tools, and so on
  • High-Speed Broadband internet connection: Dropless fast internet connection to make inbound and outbound calls
  • Room or building: 

Cost to start virtual call center in 2022

How much does it cost to start a virtual center in 2022?

  • A virtual call center business requires a minimum investment of $1,313 to get started.
  • A virtual call center business requires a maximum investment of $11,659 to get started.
  • The average cost of starting a virtual call center is $5,911.

Those are the average assumed cost estimations to start a virtual call center business.

Learn Step-by-step How to Start a Call Center from Home

Get expert advice on how you can start a low-cost, remote call center with fewer agents.

In Final Word

Starting a virtual call center is not a huge task. You just need the right planning and the right manpower and tools to start your call center startup business opportunity anywhere in the world. 

By following the above steps you can easily start your virtual call center business from home professionally. You have to consider every step clearly.

After starting a Virtual Call Center business your motive should be reaching out to more customers & earning more profits, by providing a quality service.

The best way to start and lead your competitors in the Virtual Call Center business is to use the best call center software like KrispCall which engages businesses and customers using internet-based calling technologies. 

KrispCall’s call center technology will assist your organization to communicate more effectively by removing the need for expensive equipment and automating calling operations.

Set up Your call center business with KrispCall remotely.  


Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).

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