KrispCall Vs CloudTalk: Which Is The Best Call Center Software?

One of the advanced features that sets KrispCall apart from CloudTalk is the Unified Callbox. It is a single, user-friendly interface that contains all of your telephony conversations (incoming and outgoing calls, SMS, MMS, and voicemails) in a single window. So you don’t need to switch between different tabs and windows to manage conversations with your contacts. And this will help you to never miss a conversation with your valued clients and customers.

Achieving a healthy work-life balance is simple when you use KrispCall, thanks to key features like caller ID and DND mode. Caller ID gives customers the ability to manage the phone number that appears on the receiver’s caller ID when making an outbound call. It helps to protect your privacy and maintain professional boundaries. Likewise, DND mode reduces phone disruptions during focused business sessions or personal time by allowing agents and clients to allocate particular times when they do not want to receive calls.

The starting price for a CloudTalk starter plan is $25 per user per month, about twice as much as that of a KrispCall basic plan, which starts at $15 per user per month. If you select our yearly plan, the starting plan is $12 per user per month, the mid-level business plan costs $32 per user per month, and there is a customizable option for enterprises where you can save up to 20%.

KrispCall allows you to handle large volumes of calls effortlessly with its cutting-edge features like an Interactive Voice Response (IVR) system, Call forwarding, call transfer, number sharing, and many more. These features help agents handle a large number of calls by routing them to the right agents, reducing wait times, and improving customer satisfaction.

KripCall Provides powerful tools for monitoring agent performance like live call monitoring, call recording, call analytics, and more. These features provide you with real-time insights into ongoing conversations, and gain valuable data on call patterns and durations, enabling immediate feedback and support.

With KrispCall, customer service and telephony efficiency can be increased by simply integrating your contact center with CRM software and other business tools. When contact logs, interactions, and customer data are all synced with your CRM, your agents will have the chance to see essential information and a complete picture of each customer. This integration helps your agents deliver unique solutions and create long-lasting relationships with customers.