Best eVoice Alternatives and Competitors

  • Last Updated: 16 Feb 24
  • 11 min read
Best eVoice Alternatives and Competitors

Are you searching for a virtual phone system with better features and functionalities than eVoice? 🤔 Then, you are at the right place.

eVoice is a cloud-based virtual phone system that helps business to enhance their communication with customers. Due to high competition in the business phone system market, people are searching for alternatives.

In this article, we have compiled a list of the 🔝 Top eVoice alternatives that are more in demand in the communications industry.

🔑 Key Points

  • We have listed the best eVoice Alternatives and competitors according to user testimonials, features, quality, user support, and pricing & availability
  • KrispCall ranks as the top alternative for eVoice in terms of features, pricing, customer support, & call quality.
  • The Grasshopper virtual phone system is suitable for solopreneurs and small-sized businesses.
  • KrispCall, FreshDesk, and Phone.com offer an affordable price for basic plans.

Let’s Get Started!

What is eVoice?

eVoice is a cloud-based virtual phone system that provides business communication services to their customer to enhance their customer satisfaction by offering services like call logs, web conferencing, online faxing, call routing, auto attendant, voicemail, and many more. eVoice is inherited by j2 Global Inc.

eVoice Voip phone system

Evoice offers mobile app features where you can make and receive calls using your eVoice number on devices like smartphones. It is easy to use & set up and also makes the communication much easier and faster. It also provides virtual phone numbers like local and toll-free numbers for your business while working remotely.

Why are people looking for an eVoice alternative?

eVoice is a well-known virtual business phone system providing its services to many small businesses, but due to some limitations and drawbacks users are seeking an alternative.

Some of the limitations and disadvantages due to which people are looking for an eVoice replacement are:

  • Potential of Call Forwarding Costs: In terms of your plan and call forwarding settings, additional costs may be incurred while call forwarding to international numbers and landlines.
  • Scalability: It is only suitable for small businesses, where it can’t be scaled to larger teams, or for businesses that require complex calling needs.
  • Lacks Advanced Features: eVoice needs some of the advanced features as compared to its competitors like Integration with CRM tools, in-depth analytics, and video conferencing.
  • Pricing Plan: The basic plan is affordable while the medium and large plan consists of high-pricing plans.

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10 Best eVoice Alternatives and Competitors in 2024

Many alternatives and competitors of eVoice are available in the global market. Some options are available but they may not meet users who are seeking better options. 

We have selected the Top eVoice replacements based on the following criteria:

  • Global Coverage
  • Customer Support
  • Advanced Features
  • Pricing Tiers
  • User Testimonials

Here is what we found in the Top eVoice Alternatives Comparison overview:

ProvidersPricingFeaturesBest for
KrispCallStarts at $12/user/yearCall Routing, Call Analytics, Unified Callbox, Shared Number, DNS mode for AgentsSuitable for all types of business
Google VoiceStarts at $6 /user/month Advanced Call routing, Custom Greetings, Rings Groups, Voicemail TranscriptionSuitable for all types of business
RingCentralStarts at $17.99 per user per monthMulti-level IVR, One Touch calling, Realtime Messaging, Screen SharingMedium & large -sized businesses
Zoom PhoneStarts at $120.00/year/userAppointment Scheduler, Team Chat, Voicemail Transcription, Video RecordingMedium & large -sized businesses
NextivaStarts at $25.95 /user/monthSmart call routing, Voicemail to email, Multi-level Auto Attendant, Nextiva Mobile/Desktop ApplicationMedium-sized businesses
GrasshopperStarts at $175 billed annuallyTeam Messaging, Auto Attendant, Custom Greetings, Voicemail TranscriptionSmall-sized businesses
Vonage Contact Sales TeamBusiness SMS, Auto-attendant, Vonage Meetings, Call BlockingAll-sized businesses
FreshDeskStarts at $15 per agent per monthHD Voice, Do Not Disturb, Caller ID, Click To CallStarts up & Small-sized businesses
OomaStarts at $19.95 per monthCall ID, Call Blocking, Voicemail to email, Call RecordingStarts up & Small-sized businesses
Phone.comStarts at $14.99 per user per monthText Messaging, Call Tagging, Auto Attendant, Call QueuesStartsup & Small-sized businesses

1. KrispCall

KrispCall is one of the best choices as an eVoice Alternative, a cloud-based virtual phone system that provides a softphone enhancing business communication by effectively handling inbound and outbound calls.

Most international countries are using KrispCall services & are trusted by many customers around the world, by providing affordable pricing plans, and advanced features like Voicemail Transcription, Call Routing & forwarding, IVR, Shared Phone Numbers, Call Analytics, and many more.

KrispCall Best eVoice Alternatives

On the other hand, KrispCall stands out as the best choice as an eVoice alternative because it is easy to install & use, offers call center and contact center software and has great customer service with 24/7 human support.

It also offers a range of virtual phone numbers like Local, Vanity, Toll-Free, and Mobile phone numbers, for making your business and personal call easier than before.

🔍 KrispCall Features

  • Number Porting
  • IVR
  • Call Recording
  • Call Routing
  • Unified Callbox 
  • Shared Phone Number
  • DNS mode for Agents
  • Call Forwarding
  • Intelligent Call Routing

 💲 KrispCall Pricing

Essential$12/user/year
Standard$32/user/year
EnterpriseCustom

What our Customers are Saying

KrispCall is a game-changer for small businesses like ours. Its flexible cloud phone system allows us to stay connected on the go. The reliable performance and ease of use have greatly improved our communication. KrispCall truly has been a valuable asset for our operations.Robert Jones, Account Executive

“KrispCall impressed us with its effortless setup and user-friendly interface. We were up and running in no time, and managing our phone system has become a breeze. With its intuitive controls, even non-technical team members can navigate it with ease. KrispCall is a fantastic choice for hassle-free communication.”  – Andrew Meier, Sales and Marketing Executive

❎ KrispCall Limitations

  • Apps for  Windows, Mac, and Linux systems are currently unavailable
  • Call Barging and Bulk Messages features, are coming soon.

2. Google Voice

Google Voice is an affordable VoIP phone system developed by Google to provide various communication features like voicemail transcription, free text messages, call forwarding, spam call filtering, and many more, can handle your business communication through a single platform.

Google Voice as eVoice Alternatives

It is suitable for all business types for making inbound and outbound calls for your business operations. Google Voice is easily accessible for all devices like tablets, desktops, and smartphones.

🔍 Google Voice Features

  • Advanced Call routing 
  • Custom Greetings
  • Rings Groups
  • Voicemail Transcription
  • Integrates with Google Meet & Google Calendar

💲 Google Voice Pricing

Business Starter$6 /user/month 
Business Standard$12 /user/month 
Business Plus$18 /user/month 
EnterpriseContact Sales

❎ Google Voice Limitations

  • Lacks Virtual Phone system features
  • Lacks Collaboration Tools & Integrations with other CRM tools
  • Limitation of Number porting 

3. RingCentral

RingCentral, another best option as an eVoice competitor, is a web-based VoIP system that provides VoIP features like voicemail, call notes, call recording and forwarding, IVR, and many more. It provides its services to many countries and is trusted by many businesses across the world.

RingCentral as eVoice Alternatives

RingCentral can be a great choice as a platform for the sales process in small to mid-sized businesses. It is a scalable solution for those teams or businesses who need advanced features, integration tools, and collaboration tools.

🔍 RingCentral Features

  • Multi-level IVR
  • One Touch calling
  • Realtime Messaging
  • Screen Sharing
  • International calling option

💲 RingCentral Pricing

Essential$17.99 per user per month
Standard$23.99 per user per month
Premium$28.99 per user per month 
Ultimate$33.99 per user per month

❎ RingCentral Limitations

  • Users reported some issues with the mobile application
  • The basic plan seems expensive in terms of competitor pricing plan

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4. Zoom Phone

Another competitor of eVoice Alternatives is Zoom Phone, it is a business phone system that is renowned for its video conferencing features for all sizes of businesses. It has an affordable pricing plan and is available in most of the international countries.

Zoom Phone as eVoice Alternatives

 Zoom Phone has been growing and expanding its business services as a VoIP system and provides softphone and web apps for making communication easier and better. It provides features like SMS, Video Integration, Call Transfer, and many more.

🔍 Zoom Phone Features

  • Appointment Scheduler
  • Team Chat
  • Voicemail Transcription
  • Video Recording

💲 Zoom Phone Pricing

US & Canada Metered$120.00/year/user
US & Canada Unlimited$180.00/year/user
Global Select$240.00/year/user [Contact Sales]

❎ Zoom Phone Limitations

  • Limit in Call Times
  • Lacks features like Task management & call routing
  • Too much focus on Video-Centric 

5. Nextiva

Nextiva one of the popular virtual phone systems can be marked as an eVoice competitor, suitable for all business sizes who are seeking rich features and reliable systems for enhancing their business communication. 

Nextiva as eVoice Alternatives

Nextiva offers comprehensive features like unlimited calling and text messages, faxing, 24/7 customer support, auto attendant, CRM Integrations, call recording, etc. which are handled by a single communication platform and help to streamline workflow and boost efficiency. 

🔍 Nextiva Features

  • Smart call routing
  • Voicemail to email
  • Multi-level Auto Attendant
  • Nextiva Mobile/Desktop Application

💲 Nextiva Pricing

Essential $25.95 /user/month
Professional$30.95 /user/month
Enterprise$40.95 /user/month

❎ Nextiva Limitations

  • Small businesses may find their plans expensive
  • Limitations in International calling
  • Bugs arise in Mobile Applications

6. Grasshopper

Another option for eVoice is Grasshopper, a virtual phone system suitable for solopreneurs and small-sized businesses that use an internet connection to make and receive calls. It is easy to set up on mobile and desktop devices, where you can make business calls and texts to your customers.

Grasshopper as eVoice Alternatives

Grasshopper offers features like automated greetings, wifi calling, extension, virtual receptionist, call forwarding, team messaging, auto attendant, customer greetings, and many more. It provides reliable customer support and services via phone, chat, and email.

🔍 Grasshopper Features

  • Team Messaging
  • Auto Attendant
  • Custom Greetings
  • Voicemail Transcription

💲 Grasshopper Pricing

Grasshopper$0 forever up to 10 users
Grasshopper SMB$175 billed annually
Grasshopper PRO$145 billed annually
Grasshopper ENT$180 billed annually

❎ Grasshopper Limitations

  • Lacks features like video conferencing, call recording, faxing
  • Auto reply options are limited
  • Low automation performance 

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7. Vonage

Vonage is popularly known as Vonage Business Communication, a cloud phone system that enables communication through a softphone for making and receiving calls. It offers services like virtual phone numbers, a unified communication platform, a cloud phone system, and VoIP phone services.

Vonage as eVoice Alternatives

Vonage offers 50+ features like toll-free numbers, call routing, team messaging, enhanced call forwarding, business call recording, and many more. In addition, it offers its services to many businesses worldwide and provides affordable pricing plans and customer support.

🔍 Vonage Features

  • Business SMS
  • Auto attendant
  • Vonage Meetings
  • Call Blocking

💲 Vonage Pricing

  • Contact Sales Team

❎ Vonage Limitations

  • Vonage Business Communication has a limited extension of three numbers
  • Lacks Customer Service & Support 

8. FreshDesk

FreshDesk, another competitor of eVoice, is a part of the FreshDesk Contact Center solution recently known as Freshcaller. It is easily accessible in many international countries &  also provides services related to call centers but mainly focuses on the customer support system.

FreshDesk Best eVoice Alternatives

FreshDesk is the best choice for those businesses who want to manage customer conversation through different channels like email, social media, phone, chat, and many more. It provides affordable pricing tiers and is available on different platforms like Andriod, IOS, and Web.

🔍 FreshDesk Features

  • Support Desk and Ticketing
  • Call Notes
  • Reporting & Analytics
  • Click to Call

💲 FreshDesk Pricing

Growth$15 per agent per month
Pro$39 per agent per month
Enterprise$69 per agent per month

❎ FreshDesk Limitations

  • Lacks external syncing
  • Lacks support for desktop phone equipment

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9. Ooma

Ooma is a virtual phone system that provides internet-based communication for both personal and business use, where calls are made and received through an Internet Connection. The best feature that Ooma offers is Virtual Receptionist, which allows users to make custom greetings.

Ooma Best eVoice Alternatives

It provides a phone system for both residential and business use and offers features like call forwarding, call park, ring groups, and extensions, that help to enhance their business communication.

🔍 Ooma Features

  • Call ID
  • Call Blocking
  • Voicemail to email
  • Call Recording

💲 Ooma Pricing

Ooma Office Essentials$19.95 per month
Ooma Office Pro$24.95 per month
Ooma Office Pro Plus$29.95 per month

❎ Ooma Limitations

  • Lacks in Customizable options
  • Call logs update is slower
  • Phone module issues arise in reboots & disconnection

10. Phone.com

Phone.com is a virtual phone system that provides communication platform services to all sizes of businesses. It provides a user-friendly interface, making it easy to set up and use by the users.

Phone.com Best eVoice Alternatives

Phone.com doesn’t require any hardware setup, you can receive and make calls using any device like PC, Mobile, and Tablets. It provides affordable pricing plan and pricing plans and add-ons that cater according to the business needs and requirements. 

🔍 Phone.com Features

  • Text Messaging
  • Call Tagging
  • Auto Attendant
  • Call Queues

💲 Phone.com Pricing

Basic Users$14.99 per user per month
Plus Users$21.99 per user per month
Pro Users$31.99 per user per month

❎ Phone.com Limitations

  • Lacks advanced features like automatic call recording, & analytics
  • The basic plan consists of limited features and call minutes

Conclusion

Even though eVoice is the best choice as a virtual phone system in the business market, competition is fierce in today’s world where there is always room for improvement. Furthermore, Every virtual phone system provider is different in terms of features and limitations. You are the one who has to decide what suits you the most.

If you want a reliable virtual or business phone system with great customer support, an affordable pricing plan, and advanced features, we suggest you try using KrispCall one of the best eVoice alternatives out there in the market, providing quality service across many International countries.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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