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Best Alternatives and Competitors



Best VoIP-ms Alternatives and Competitors

Searching for a better cloud communication platform than 🤔

If yes ✔️, then you have come to the right place. 

While is a cloud-based communication platform, it may only partially fulfill your business needs, whether because of its limitation in features, flexibility, pricing, or any other.

Whatever your reason is – we have got you covered. Here are the best alternatives we’ve found, offering better cloud solutions that may better suit your business needs. 

🔑 Key Points

  • We compared features, considered top customer reviews, and gathered a list of the Top 10 alternatives and competitors.
  • KrispCall is one of the best alternatives for in terms of features, pricing, customer support, & CRM integration.
  • KrispCall, Dialpad, Vonage, and Google Voice offer affordable prices for basic plans.
  • Dialpad AI Voice offers AI-based features like real-time coaching and sentiment analysis.
  • Before choosing the best alternatives, Look out for things like Features, Pricing, Integration, and 24/7 Customer Support, Scalability, according to their business needs.

Let’s Get Started! 👇

What is is a cloud-based communication platform that offers enhanced communication features for business and residential communications. It has been providing its services to more than 125 countries worldwide by offering services like toll-free numbers, local numbers porting, SMS/MMS, Caller ID Name (CNAME) lookup, and many more. 

What is Voip-ms offers a pay-as-you-go plan and is suitable for that business who want a cost-effective, flexible, and scalable Voip solution. It provides feature-rich cloud telephony features like call forwarding, call routing, voicemail, and so on, enhancing your business communication.

Why are people looking for a alternative? is a renowned virtual phone system providing its services to many small businesses and entrepreneurs, however, due to some limitations and drawbacks users are searching for a better alternative.

Some of the limitations and disadvantages due to which people are looking for a Alternative are:

  • Bad User Interface & Not Easy to Setup: The user interface of is complex to navigate & set up the software.
  • Restrictions in SMS/MMS: It can restrict the SMS/MMS services for those users who are using automation for sending SMS/MMS in bulk.
  • Security Issues: Users’ data can be theft or stolen by a third party as doesn’t encrypt the user data during transmission. So, there is no user privacy.
  • Poor Customer Service: Their customer service is not good, and the support team is not well knowledgeable about solving the issue in a short period.
👉 Read More About: Best Spoke Phone Alternatives & Competitors 

10 Best Alternatives and Competitors in 2024

There are many alternatives and competitors available in the market providing better communication platform services worldwide. Some options are available but they may not meet users who are seeking better options. 

We have selected the 10 Best alternatives as replacements based on the following criteria:

  • Global Reach
  • Customer Support
  • Advanced Features
  • Pricing Plan
  • Customer Reviews & Testimonials

Here is what we found in the Top Alternatives Comparison overview:

ProvidersPricingFeaturesBest for
KrispCallStarts at $12 /user/yearCall Routing, Call Analytics, Unified Callbox, Shared Number, DNS mode for AgentsSuitable for all types of business
3CXStarts at $175 billed annuallyAuto Callback, Live Chat, Call Reports, 3CX Meet LinkSmall and mid-sized businesses
Dialpad Ai VoiceStarts at $15 /user/monthBusiness SMS & MMS, Call Routing, Visual Voicemail, Screen SharingSolopreneurs and Small Businesses
RingCentralStarts at $20 /user/monthDocument Sharing, Call Log, Meeting & Call Transcription, Team MessagingSmall to medium-sized businesses
AircallStarts at $30 /user/monthShared Contacts, Voice Broadcast, IVR, Business HoursSmall to large-sized businesses
GrasshopperStarts at $26 /user/monthBusiness Texting, Virtual Fax, Grasshopper connect feature, ExtensionsSolopreneurs and Small Businesses
Vonage Starts at $13.99 /user/monthCall Groups, Vonage Meetings, Desktop Sharing, Business SMSAll businesses size 
NextivaStarts at $18.95 per agent per monthLive chat, Call Recording, Auto Attendant, Team Messagingsmall and medium-sized businesses
Google VoiceStarts at $10.00 per monthCall Forwarding, Block spam calls, Automated Attendants, Personalized voicemail greetingsAll businesses size
GoTo ConnectStarts at $27.00 per monthSuitable for small-sized sized  businessSuitable for small-sized business

1. KrispCall

One of the best alternatives to is KrispCall, a cloud-based telecommunications platform that enhances the productivity and call management of your business with a range of cloud telephony features. It offers a VoIP softphone to make and receive calls.

With affordable pricing plans, it provides advanced features including call forwarding, shared numbers, automatic call distribution, voicemail to email, and many more, boosting your employee’s workflow and efficiency, KrispCall is used by many international companies.

KrispCall Best Alternatives

It also provides a range of virtual phone numbers like local, vanity, international, toll-free, and mobile numbers, making your business and personal calls easier than before.

🔍 KrispCall Top Features

  • Call Analytics
  • Call Forwarding
  • Voicemail to email
  • Call Transfer
  • Virtual Phone Numbers
  • Extensions

 💰 KrispCall Pricing


What our Customers are Saying

Was working on a project with our marketing team and KrispCall made it super easy. I could create a new workspace and pin messages or an entire conversation. Very handy and efficient.”  – Conner Miles, Sales Director

KrispCall allowed our business and our customer base to grow since we need a contact number. Its smooth and easy subscription and user interface were our reasons to choose KrispCall. Most importantly, the customer service works at its best to help us with any troubleshoots we have.Berivan Birkan Founder, TerraMavi

⚔️  KrispCall Limitations

  • Windows, Mac, and Linux apps are unavailable right now.
  • Call Barging and Bulk Messages features, are coming soon.

2. 3CX

3CX, a competitor, is especially renowned as a unified communication platform that provides on-premises and hosted solutions for businesses of all sizes. It provides communication solutions like text, video, voice, live chat, instant messaging, and so on, enhancing your business communication.

3CX Best Alternatives

3CX offers flexible communication solutions with add-ons and integrates with many application tools like Zoho, Hubspot, Microsoft Dynamics, Salesforce, and many more; for automating your business workflow. 

🔍 3CX Features

  • Auto Callback
  • Live Chat
  • Call Reports
  • 3CX Meet Link

💰  3CX Pricing 

3CX SMB$175 billed annually
3CX PRO$145 billed annually
3CX ENT$180 billed annually

⚔️ 3CX Limitations

  • The customizable option is limited
  • Doesn’t integrate with CRM tools like Zapier & Pipedrive

3. Dialpad Ai Voice

Dialpad AI Voice, a substitute, is a web-based communication platform that provides an all-in-one solution like voice, text messages, video, and meetings to enhance business communication and workflow. Dialpad is compatible with all devices and is accessible from any web browser to make and receive calls worldwide. 

Dialpad Best Alternatives

Dialpad offers AI-based contact center features like sentiment analysis, automatic SMS reply, voice intelligence, call transcription, and real-time coaching for customer sales and support. It 

🔍 Dialpad Ai Voice Features

  • Business SMS & MMS
  • Call Routing
  • Visual Voicemail
  • Screen Sharing

💰 Dialpad Ai Voice Pricing

Standard$15 /user/month
Pro$25 /user/month
EnterpriseContact the sales team

⚔️  Dialpad Ai Voice  Limitations

  • Not recommended for customer support calls purpose
  • Only 10 users can join the meeting with a basic plan
  • Voice-to-text & Text to Voice feature doesn’t transcribe well
👉 Read More About: Best 8×8 Cloud Call Center Alternatives & Competitors

4. RingCentral

RingCentral is one of the best alternatives for, a communication and collaboration platform that offers a range of features like omnichannel communication, real-time analytics, and unified communication, for improving business communication and productivity.

RingCentral Best Alternatives

RingCentral offers virtual phone numbers for businesses like local, mobile, and toll-free numbers to make calls from any mobile device or any part of the world via an Internet connection. It offers an affordable pricing plan for all business types with advanced features. 

🔍 RingCentral Features

  • Document Sharing
  • Call Log
  • Meeting & Call Transcription
  • Team Messaging

💰 RingCentral Pricing

Core$20 /user/month
Advanced$25 /user/month
Ultra$35 /user/month

⚔️  RingCentral Limitations

  • Limited API Rate
  • Limited Extension
  • An issue with RingCentral Video application

5. Aircall

Aircall is a cloud-based communication platform created for modern businesses offering a range of features for customer sales and support teams. Aircall, a competitor, is trusted by many domestic and international companies for enhancing customer engagement. 

Aircall Best Alternatives

It provides services like CRM integration, collaboration tools, an Aircall dashboard, a Globally accessible number, and a virtual phone system, for improving business communication & productivity.

🔍 Aircall Features

  • Shared Contacts
  • Voice Broadcast
  • IVR
  • Business Hours

💰 Aircall Pricing

Essential$30 /user/month
Professional $50 /user/month
CustomContact sales team

⚔️  Aircall  Limitations

  • A technical glitch occurs in the mobile app
  • Limited Customization options
  • Limited call recording storage

6. Grasshopper

Grasshopper is a virtual communication platform designed for solopreneurship and small businesses, offering a virtual phone system for making business calls, texts, video calls, and many more.

Grasshopper Best Alternatives

Grasshopper communication platform can handle business calls and texts from any device [Mac, Windows, IOS devices, and Android] from any part of the world. It offers a features-rich solution like extension, voicemail transcription, call handling, and many more with affordable pricing plans.

🔍 Grasshopper Features

  • Business Texting
  • Virtual Fax
  • Grasshopper connect feature
  • Extensions

💰 Grasshopper  Pricing

Solo$26 /user/month
Partner $44 /user/month
Small Business$80 /user/month

⚔️  Grasshopper Limitations

  • The call recording feature is not accessible
  • Inconsistent notification of missed calls and voicemail
  • Limited integrations with third-party tools
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7. Vonage

Vonage is a cloud-based communication platform that offers a range of features for all types of business sizes to enhance their business communication. It can be considered among the Top competitors. It offers mobile and desktop apps, enabling users to be connected at any time.

Vonage Best Alternatives

Vonage communication platform provides real-time analytics for monitoring team performance and also offers virtual phone numbers like local, vanity, and toll-free numbers for creating a business presence in international countries.

🔍 Vonage Features

  • Call Groups
  • Vonage Meetings
  • Desktop Sharing
  • Business SMS

💰 Vonage Pricing

Basic$13.99 /user/month
Most Popular$20.99 /user/month
Best Value$27.99 /user/month

⚔️  Vonage Limitations

  • Customization options are limited 
  • Extension limit of three devices
  • Large Meeting space is unavailable

8. Nextiva

Another top alternative to is Nextiva, a cloud-based communication platform that offers an extensive suite of business communication tools like CRM Integration, VoIP phone system, contact center solutions, and video conferencing.

Nextiva Best Alternatives

It is designed especially for small and medium-sized businesses to enhance their B2B sales and marketing and can use the Nextiva virtual phone system to make and receive calls, SMS, text, video conferencing, and many more, from an all-in-one platform. 

🔍 Nextiva Features

  • Live chat
  • Call Recording
  • Team Messaging
  • Auto Attendant

💰 Nextiva Pricing

Essential$18.95 /user/month
Professional $22.95 /user/month
Enterprise$32.95 /user/month

⚔️  Nextiva  Limitations

  • Limited Meeting Time up to 45 minutes only
  • Not scalable for larger teams or groups
  • Too many bugs in the Nextiva apps

9. Google Voice

Google Voice, a competitor of, is a communication platform that offers easy-to-use communication solutions for businesses of all sizes. It offers a business phone system with different pricing plans with a wide range of features.

Google Voice Best Alternatives

It can integrate with Google Meet and Google Calendar applications streamlining workflow and communication. It is available on all devices like smartphones desktops, and tablets, where user can customize their communication solutions for the work.

🔍 Google Voice Features

  • Call Forwarding
  • Block spam calls
  • Automated Attendants
  • Personalized voicemail greetings

💰  Google Voice Pricing 

Business Starter $10 /user/month 
Business Standard$20 /user/month 
Business Plus$30 /user/month 
EnterpriseContact Sales

⚔️ Google Voice Limitations

  • Lacks features like multi-level auto attendant,  advanced reporting in a basic plan
  • Doesn’t support 911 emergency calls, caller ID

10. GoTo Connect

GoTo Connect is a cloud phone system offering features like messaging, making and receiving calls, in-built meetings, and sending text from any part of the world with any device. It is mostly suitable for small and mid-sized businesses that want a business phone system for enhancing business calls with their clients. 

GoTo Connect Best Alternatives

GoTo Connect offers services like a cloud contact center, business communication, enterprise-hosted VoIP and phone systems, and many more to improve your business workflow. It has a user-friendly interface with customizable options and comes with 24/7 customer support.

🔍 GoTo Connect Features

  • Team Chat
  • International Calling
  • Phone Number Extension
  • Call Forwarding

💰 GoTo Connect Pricing

Basic $27 /user/month
Standard$32 /user/month

⚔️  GoTo Connect  Limitations

  • Issues occur in the Text Messaging System
  • Improvement required in Customer Service 
  • Mobile App issue occurs frequently

Conclusion is the best cloud-based communication platform suitable for all types of business enterprises. However, it is not the only cloud-based communication tool available in the market; due to some limitations and drawbacks, users are searching for several other alternatives.

Moreover, KrispCall is an excellent alternative since it provides comprehensive tools and services without hidden prices, and offers a wide range of communication features.  So, we recommend you go with KrispCall, Sign up, and try to find out why it’s one of the top alternatives.

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Author Image

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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