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Best Alternatives & Competitors



Best VirtualPhone.comAlternatives and Competitors

Are you searching for a VoIP provider with better features and functionalities than 🤔 is a VoIP provider that provides a softphone for making and receiving calls from any part of the world via an Internet connection.

In this article, we have compiled a list of the 10 best alternatives that are in demand in the communications industry. 

🔑 Key Points

  • Here, We have listed the Top 10 Alternatives and competitors according to user testimonials, features, quality, user support, and pricing & availability.
  • KrispCall ranks as the top alternative for in terms of features, pricing, customer support, & call quality.
  • Grasshopper VoIP provider is suitable for solopreneurs and small business
  • KrispCall, FreshDesk,, Grasshopper, and Dialpad offer affordable basic plans.

Let’s Get Started!

What is is a VoIP provider used by all types of business sizes and personal users for both inbound and outbound calling via the Internet. It provides a phone system that is used for business purposes and offers features like Live chat, Voice, SMS, IVR, Call Schedule, Voicemail, Call Forwarding, and Softphone.

In over 100 countries & 900 cities, provides a range of virtual phone numbers to its users like International, Local, and Toll-Free numbers for calling. It is one of the best VoIP providers for small-sized businesses providing HD voice, video, and texting with affordable pricing plans starting from $16 per month.

Why are people looking for a alternative? is a renowned VoIP provider providing its services to more than 100 countries, but due to some limitations and drawbacks users are seeking an alternative.

Some of the limitations and disadvantages due to which people are looking for a Alternative are:

  • Website & Service Disruption: Most of the users have reported issues regarding the website & services like difficulty in login, signing up, and loss of phone numbers.  
  • Integration Limitation: There is no integration available with any CRM tools where users won’t be able to integrate the tools to make their work easier.
  • Pricing Plan: The basic plan is affordable while the medium and large plan consists of high-pricing plans.
  • Lacks Advanced Features: Compared to its competitors, lacks some of the advanced features like advanced analytics, international calling, and Integration with CRM tools.

🗣️ Read More About Best Spoke Phone Alternatives & Competitors 

10 Best Alternatives and Competitors in 2024

Many alternatives and competitors of are available in the global market. Some options are available but they may not meet users who are seeking better options. 

We have selected the Top 10 replacements based on the following criteria:

  • Global Coverage
  • Customer Support
  • Advanced Features
  • Pricing Tiers
  • User Testimonials

Here is what we found in the Best Alternatives Comparison overview:

ProvidersPricingFeaturesBest for
KrispCallStarts at $12/user/yearCall Routing, Call Analytics, Unified Callbox, Shared Number, DNS mode for AgentsSuitable for all types of business
GrasshopperStarts at $14/user/monthSimultaneous Call Handling, Business Texting, Extension, Wifi CallingSmall-sized businesses
CloudTalkStarts at $25/user/monthCall Monitoring, IVR, Real Time Dashboard, Call NotesSmall-sized businesses
VonageContact Sales TeamCaller ID, Auto Attendant, Shared Line, VoicemailSmall-sized businesses
FreshDeskStarts at $15/user/monthVoicemail Transcription, Support Ticketing System, Call Forwarding, Automatic Call DistributionMedium-sized businesses
AircallStarts at $30 per monthCall Conferencing, Business Hours, IVR, Call RecordingMedium-sized businesses
Ooma OfficeStarts at $19.95 per monthCall Logging, Voicemail, Auto Attendant, Call ParkingMedium-sized businesses
Phone.comStarts at $14.99 per monthHD Voice, Do Not Disturb, Caller ID, Click To CallStartup & small-sized businesses
GoTo ConnectStarts at $27/user/monthPhone Number Extension, Call Management, Custom Message & Greetings, Number PortingLarge-sized businesses
DialpadStarts at $15/user/monthPhone Number Extension, Call Management, Custom Message and greetings, Number PortingLarge-sized businesses

1. KrispCall

One of the best choices for Alternative is KrispCall, a cloud-based VoIP Provider that provides virtual phone systems and call center solutions for all types of business sizes.

It provides its service to more than 100+ countries & is trusted by more than 4500+ customers around the globe, by providing affordable pricing plans, and advanced features like Voicemail Transcription, Call Routing & forwarding, IVR, shared phone numbers, call analytics, and many more.

KrispCall alternative

It offers a range of virtual phone numbers like Local, Vanity, Toll-Free, and Mobile phone numbers, for making your business and personal call easier than before.

On the other hand, KrispCall stands out as the best choice as a alternative because it is easy to install & use, offers call center and contact center software and has great customer service with 24/7 human support.

🔍 KrispCall Features

  • Number Porting
  • IVR
  • Call Recording
  • Call Routing
  • Unified Callbox 
  • Shared Phone Number
  • DNS mode for Agents
  • Call Forwarding
  • Intelligent Call Routing

 💲 KrispCall Pricing


What our Customers are Saying

Calls are easily connected, no glitches yet. Good support team. Happy with the service.Andrew Payne, Senior Project Manager

“I have been using KrispCall for a few months and it’s so easy to manage contacts. I mostly use their mobile app to talk to clients. It’s like using any other chatting apps, very easy to navigate, call up contacts, and look into contact history. KrispCall has been just great for handling client calls and passing calls down to my team.”  – Betty Preston, Business Development Manager

❎ KrispCall Limitations

  • Apps for  Windows, Mac, and Linux systems are currently unavailable
  • Call Barging and Bulk Messages features, are coming soon.

2. Grasshopper

Another alternative for is Grasshopper, it is a virtual phone system that provides virtual calling services to all types of business sizes and solopreneurs. It is easily accessible on mobile and desktop, where you can make business calls from anywhere via an internet connection.

Grasshopper alternative

Grasshopper offers features like voicemail transcription, call forwarding, team messaging, auto attendant, customer greetings, and many more. It provides reliable customer support and services via phone, chat, and email.

🔍 Grasshopper Features

  • Simultaneous Call Handling
  • Business Texting
  • Extension
  • Wifi Calling

💲 Grasshopper Pricing

True Solo Plan$14 per month
Solo Plus Plan$28 per month
Partner Plan$46 per month
Small Business Plan$80 per month

❎ Grasshopper Limitations

  • No call recording features
  • High cost for international calling
  • Lacks Reporting Feature
  • No International Text

3. CloudTalk

CloudTalk is a VoIP provider and cloud-based calling solution that streamlines business communication with the customers and sales team. It offers a business phone system for mid-sized businesses and is suitable for outbound calling for sales teams.

cloudtalk alternative

CloudTalk empowers customers to monitor and manage their communication experiences through features like call notes taking, a real-time dashboard. It allows users to make both inbound and outbound calls via Internet connection instead of Traditional phone lines. 

🔍 CloudTalk Features

  • Call Monitoring
  • IVR
  • Real-Time Dashboard
  • Call Notes

💲 CloudTalk Pricing

Starter$25 per user per month
Essential$30 per user per month
Expert$50 per user per month
CustomContact Sales

❎ CloudTalk Limitations

  • Limited Scalability for small business
  • Integration Complexity
  • Unavailable Mobile Application

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4. Vonage

Vonage is a renowned VoIP (Voice Over Internet Protocol) provider that provides a range of communication features like communication apps, unified communication, and VoIP phone services.

Vonage alternative

Furthermore, it offers its services to more than 100,000 businesses worldwide and provides affordable pricing tiers and customer support. It is suitable for those businesses who are searching for a reliable, and flexible communication platform.

🔍 Vonage Features

  • Caller ID
  • Auto Attendant
  • Shared Line
  • Voicemail

💲 Vonage Pricing

  • Contact Sales Team

❎ Vonage Limitations

  • Has limited Vonage Business Communication Extension
  • Limited Customer Service & Support 
  • A limited Phone number can be linked to a Campaign

5. FreshDesk

FreshDesk, another competitor of, is also known as Freshcaller. Freshdesk offers a customer support system that helps the business to manage customer interaction. It provides virtual phone numbers in more than 100 countries without any physical presence in foreign countries.

FreshDesk Alternatives

Freshdesk VoIP provides features like call recording for training purposes, IVR menus for self-service options, and call analytics to find areas of improvement. It will be the best option for those businesses, that mainly focus on customer service.

🔍 FreshDesk Features

  • Voicemail Transcription
  • Support Ticketing System
  • Call Forwarding
  • Automatic Call Distribution

💲 FreshDesk Pricing

Growth$15 per agent per month
Pro$39 per agent per month
Enterprise$69 per agent per month

❎ FreshDesk Limitations

  • Limitation on the number of API calls
  • Jitter Occur sometimes

6. Aircall

Aircall, another choice for, is a cloud-based VoIP provider that offers business phone solutions to its users and customers. It offers VoIP features like text messaging, caller ID, call queuing, instant messaging, call routing, and so on.

Aircall alternative

Aircall also provides services like unlimited calling, virtual phone numbers, call center services, and features, and can also obtain international phone numbers from over 100+ countries.

🔍 Aircall Features

  • Call Conferencing
  • Business Hours
  • IVR
  • Call Recording

💲 Aircall Pricing

Essential$30 per month 
Popular$50 per month 
Standard$575 per month  + 49.99 setup fee for 400 minutes

❎ Aircall Limitations

  • Lacks Customization options
  • Customer support is not friendly
  • SMS features are not suitable for 2FA (Two Factor Authentication)

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7. Ooma Office

Ooma Office is a VoIP service provider that provides features and support structures for small-sized businesses for their daily operations. Ooma Office is a part of VoIP phone service provider Ooma.

Ooma office alternative

Ooma office offers a mobile app that allows users to make and receive calls using a smartphone. Ooma offices provide features like call forwarding, ring groups, video calling, and faxing, that help the business to increase their work productivity and communication.

🔍 Ooma Office Features

  • Call Logging
  • Voicemail
  • Auto Attendant
  • Call Parking

💲 Ooma Office Pricing

Ooma Office Essentials$19.95 per month
Ooma Office Pro$24.95 per month
Ooma Office Pro Plus$29.95 per month

❎ Ooma Office Limitations

  • Limited Customization options
  • Slow call logs update
  • The issue with phone modules like reboots & disconnection

8. is a VoIP provider that provides virtual phone numbers and communication platform services to all sizes of business. It provides a user-friendly interface, making it easy to set up and use by the users. alternative

It provides affordable pricing plans and add-ons that cater according to the business needs and requirements. Furthermore, VoIP offers features like call waiting, greetings, hold music, SMS, call blocking, and many more.

🔍 Features

  • HD Voice
  • Do Not Disturb
  • Caller ID
  • Click To Call

💲 Pricing

Basic Users$14.99 per user per month
Plus Users$21.99 per user per month
Pro Users$31.99 per user per month

❎ Limitations

  • Lacks advanced features like Automatic Call Recording, Multi-level auto attendant
  • The basic plan consists of limited features and minutes

9. GoTo Connect

Another best competitor of is GoTo Connect, a VoIP provider and a UCaaS Platform that offers a range of features to streamline business operations. It provides greater flexibility, where a user can make a call from anywhere and from any device. 

Goto Connect alternative

It offers more than 100 features and with its latest solution, it can boost your customer engagement through different SMS campaigns and web chat to increase revenue for your business.

🔍 GoTo Connect Features

  • Phone Number Extension
  • Call Management
  • Custom Message & Greetings
  • Number Porting

💲 GoTo Connect Pricing

Basic$27 per user per month
Standard$32 per user per month

❎ GoTo Connect Limitations

  • Lacks Customizable option
  • Limited participants in Video Conferencing
  • Customer Support is not good

👋 Read More About Top 3cx Alternatives & Competitors

10. Dialpad

Dialpad, one of the top contenders of, is a VoIP provider that offers phone systems with better features and functionalities and is suitable for those businesses that have teams and customers situated in different parts of the world. 

dialpad alternative

One of the best features of Dialpad is Real Time Coaching where Ai analyzes the calls and provides feedback to agents for improvements in their communications, tone, and more. However, other features of Dialpad are

🔍 Dialpad Features

  • Personalized Greetings
  • Call Flow Priority
  • Call Routing
  • Team Messaging & Chat

💲 Dialpad Pricing

Standard$15 per user per month 
Pro$25  per user per month 
Enterprise Contact the sales team

❎ Dialpad Limitations

  • Provides Limited Meeting Time
  • Limited Global Calling capability
  • Lacks advanced features like multi-level IVRs


Even though is a good VoIP provider in the business market, competition is fierce in today’s world where there is always room for improvement. Furthermore, Every VoIP provider is different in terms of features and limitations. You are the one who has to decide what suits you the most.

If you want a reliable VoIP provider with great customer support, an affordable pricing plan, and advanced features, we suggest you try using KrispCall. It is one of the best VoIP providers out there in the market, providing quality service across more than 100 countries.

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Author Image

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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