Effective communication is essential for any successful organization in today’s business world. Whether you’re a growing startup or a well-established enterprise, the right business communication solution can make a world of difference. 😮
Selecting the best communication solutions to grow your business can be overwhelming and confusing over various options right? If yes, do not worry.
➡️ This guide will suggest the ten best business communication solutions in terms of pricing, features, pros and cons. We also walk you through information on business communication solution benefits and things to consider while choosing one for you.
🔑 KEY HIGHLIGHTS
- A business communication solution is a communications tool that shares information within and outside the organization.
- A business communication solutions system offers cost efficiency, flexibility, secure remote work, globalization, high reliability, business growth and innovations, and many more.
- The top ten business communication solutions are Aircall, Grasshopper, Phone.com, Intermedia, GoToConnect, RingCentral, Nextiva, Google Meet, Cisco Webex, Zoom, and many more.
- When selecting the best business communication solution, you must consider core features, 24/7 customer support, high-quality call security, and integration capabilities.
What is a Business Communication Solution?
A business communication solution is a tool or platform designed to share information within and outside the organization. These solutions include Unified Communications as a Service (UCaaS), video conferencing systems, instant messaging applications, and collaboration software.
These solutions provide a reliable platform for more effective communication with employees, partners, and clients, which enhances productivity, decision-making, and overall business success.
Enterprises now use business communication solutions services due to their advanced features, such as call routing, IVR menu, CRM integration, etc.
How Does a Business Communication Solution Work?
Unlike traditional phone systems, business communication solutions use an internet connection to facilitate teamwork and information sharing. Conventional phoneline systems use landline and circuit switching, but business communication solutions use packet switching.
Business communication solutions convert analog audio signals into digital data packets and transmit them over the VoIP network. They always allow users to make and receive phone calls over the Internet, providing a cost-effective and flexible alternative to traditional phone systems.
These communication solutions utilize security features like end-to-end encryption to protect sensitive information and maintain your business image. It integrates various communication tools and technologies into a unified platform.
Business Communication solutions provide multiple channels that allow seamless communication among team members. They are highly scalable and can meet growing communication needs and expanding business demands. Thus, it has a good operation efficiency over traditional phone line systems.
Business Communication Solution Benefits
Business Communication Solutions are essential for better customer service and business branding. The key benefits of Business Communication solution using (Voice over Internet Protocol) VoIP include:
1. Cost efficiency
Using a business communication solution service doesn’t require investing large amounts of money in international phone calls. These solutions minimize the need for on-premises servers and equipment. They offer flexible pricing plans that can adjust to the size and needs of the business.
The cloud telephony solution also allows employees to conduct meetings and collaborate without traveling. It also simplifies expenses with a single bill for all communication needs, making budgeting and expense tracking easier.
2. Flexibility
Business communication solution systems provide an effective communication service for businesses. They allow you to quickly add new users and tools without significant changes for flexible communication. They also enable call meetings among employees working from different locations using various devices.
This flexibility helps you to grow your business by connecting with an international audience and enhancing productivity and collaboration remotely.
3. Integration
Utilizing this communication solution system for your business, You can integrate it with many other tools to improve business communication efficiency. This solution allows your chosen platform to seamlessly connect with the existing tools you already use, such as CRMs, email clients, project management software, and calendars.
By eliminating the need to switch between multiple disconnected applications, integrated communication solutions boost productivity and streamline workflows.
4. Secure remote work
In this modern digital age, remote and distributed work systems are becoming increasingly popular. These VoIP cloud telephony systems use many security features, such as end-to-end encryption and authentication, to prevent important data from unauthorized access.
These solution services provide secure access and flexible work arrangements from anywhere in a trustworthy environment. They improve the company’s communication infrastructure and drive sustainable growth in the modern business era.
5. Highly reliable
Business communication systems solutions provide redundant data centers and backup systems that ensure high availability and reliability.
This minimizes the chances of delay and guarantees continuous communication even in the case of natural disasters or hardware failures, which will help provide fast and efficient customer support and enhance their business.
6. Business growth and innovation
Business communication tools or platforms are essential for promoting your business and connecting with customers. They facilitate effective collaboration, improve customer relationships, and enhance employee performance at an affordable price.
Business communication services utilize many technologies, like VoIP, cloud computing, and AI virtual assistant, to enhance operational efficiency, which can help your business innovate more than traditional phone systems.
Comparing the 10 Best Business Communication Services
| Services | Pricing | Features | Best For |
| Aircall | Starting at $30/user/month | Advanced Call Routing, CRM Integrations, Barge-in and Call Transfer, IVR Menus and Skill-Based Routing, Comprehensive Analytics and Reporting | Sales and Customer Support Teams |
| Grasshopper | Starting at $28/ user/month | Business texting, Interactive Voice Response (IVR), Toll-Free and Local Numbers, Automated Nurturing, Simultaneous Call Handling, Unified Messaging, Real-time communication | Remote Teams with Limited Calling Needs |
| Phone.com | Starting at $12.74/user/ month | Fax-from-Phone, HIPAA Compliance, Call AnalyticsNumber Porting, Text-to-Greeting, Analog Phone Support, Call Forwarding, and Blocking | For Businesses Prioritizing Security |
| Intermedia | Starting at $27.99/ user/month | Omni-Channel RoutingWebchat, Dynamic Notifications, AI integration insights, Analytics Dashboard, PBX Virtual Phone System, Third-Party Integrations, Call Management, Virtual Faxing | Businesses With International Operations |
| GoToConnect | Starting at $27 /user/month | Smart Call Routing, Real-Time Analytics, Internal Team Chat,Quality-of-Service Reports, Central Dashboard, Reporting and Analytics, Customizable Alerts, AI-powered Administrative Assistant | Businesses Seeking Feature Richness |
| RingCentral | Starting at $22.99 /user/month | Multi-site Admin, Role-Based Access Control, Cost Centre Management, Single Sign-On (SSO), Automatic Call RecordingCRM Software, Hot Desking, Call Park, Unified Inbox | Large Call Volume Management |
| Nextiva | Starting at $18.95 /user/month | HD VoIP Phone Service, Unified Communications, Advanced Customer Analytics, Customer Experience Software, Auto Attendant, Call Analytics and Reporting, VoIP FaxingHold Music | Small and Medium Businesses |
| Google Meet | Starting at $8.40AUD/user/month | Screen Sharing, Real-time Captions, Virtual Meetings, Backgrounds, Host Controls, Tiled Layout, LiveStreamingCapabilitiesAttendance Tracking,Polling and Q&A | Security and Reliability |
| Cisco Webex | Starting at $14.50/license/month | Cross-platform, Functional, Geographic Versatility,Webex meetings integrations,File and Desktop Sharing,Cinematic Meetings,Video Super Resolution,Brainstorming via WhiteboardingGesture, AI-powered functionalitySecurity | Large Enterprises and Established Teams |
| Zoom | Starting at $13.32/user/month | Immersive View, Native Apps, and Browser Support, PowerPoint as VirtualBackground, Built-in Collaboration Features, Unified communication platform, VoIP phone system, Online whiteboard, Streamline Calendar. | Large Meetings and Webinars |
Top 10 Business Communication Solutions
1. Aircall
Aircall is a comprehensive business communication service system for business that offers a suite of features to enhance communication and collaboration. It is a cloud-based phone system designed to support sales teams and is suitable for startups and medium-sized businesses.
Aircall seamlessly integrates with popular CRM platforms like Salesforce, HubSpot, and Pipedrive, allowing businesses to streamline their workflows and customer satisfaction. If you are a startup business owner or part of a medium business organization, Aircall provides the best service to meet your communication needs.
⚡ Key features
- Advanced Call Routing
- CRM Integrations
- Barge-in and Call Transfer
- IVR Menus and Skill-Based Routing
- Comprehensive Analytics and Reporting
✔️ Pros
- Easy to set up
- Improved customer service
- Business texting available
- Fantastic smartphone app
- Seamless integration with Hubspot
❌ Cons
- Connection is sometimes unstable
- Poor call quality
- Some software bugs
- Updates are too often
💰 Aircall Pricing
| Plan | Pricing |
| Essentials | $40 /license/month |
| Professional | $70 /license/month |
| Custom | Call for details |
2. Grasshopper
Grasshopper is the ultimate business communication tool for entrepreneurs and small businesses looking to streamline operations and enhance customer engagement platform. With its amazing features and scalability, Grasshopper is the perfect choice for businesses looking to upgrade their communication capabilities.
They offer many essential VoIP telephony tools that allow businesses to quickly and easily set up a professional phone system. This ensures that your business stays connected and productive.
⚡ Key features
- Business texting
- Interactive Voice Response (IVR)
- Automated Nurturing
- Simultaneous Call Handling
- Unified Messaging
- Real-time communication
✔️ Pros
- Easy to use
- Provide a free seven-day trial
- Low price for small business
- Instant messaging for immediate response
❌ Cons
- Limited features
- No video conferencing tools
- Constant ads
💰 Grasshopper Pricing
| Plan | Price |
| Solo | $28/user/month |
| Partner | $46/user/ month |
| Small Business | $80/user/month |
3. Phone.com
Phone.com is an affordable communication solution that empowers your modern businesses. With its robust suite of features, Phone.com offers a seamless and efficient method of managing phone calls, texts, and voicemails. Furthermore, it provides businesses with comprehensive, flexible, and reliable communication solutions.
Phone.com keeps you connected on the go with mobile apps for all your devices. You can make calls, send messages, and access features from your smartphone or tablet, ensuring you never miss a beat, even outside the office.
⚡ Key features
- Fax-from-Phone
- HIPAA Compliance
- Call Analytics
- Number Porting
- Text-to-Greeting
- Analog Phone Support
- Call Forwarding and Blocking
✔️ Pros
- Outstanding customer service
- Fast VoIP phone system
- Simple and straightforward
- Affordable
❌ Cons
- Complex process
- Call issues
- No team message option
💰 Phone.com Pricing
| Plan | Price |
| Basic User | $12.74/ month |
| Plus User | $18.69/ month |
| Pro Users | $27.19/ month |
4. Intermedia
Intermedia is a reliable and solid phone service suitable for businesses of all sizes with various use cases. It is a business communication solution for communicating, collaborating, and sharing customer information.
Through its various features such as Webchat, Security, and PBX phone systems, Intermedia has helped numerous businesses and enterprises. If you are looking for the best business communication solution service, Intermedia will be an attractive option for you.
⚡ Key features
- Omni-Channel Routing
- Dynamic notifications
- AI integration insights
- Analytics Dashboard
- PBX Virtual Phone System
- Third-Party Integrations
- Call Management
- Virtual Faxing
✔️ Pros
- Third-Party Integrations
- Unified platform
- Wide range of functions and great support systems
- High quality of voicemail
❌ Cons
- Does not have any integrations
- The setup process is too long
- Must purchase a toll-free number
💰 Intermedia Pricing
| Plan | Price |
| Unit Pro | $27.99/user/month |
| Unite Enterprise | $32.99/user/month |
5. GoToConnect
GoToConnect is a cloud-based phone system that modernizes conversations. This solution provides businesses with a reliable communication solution for improving team collaboration and streamline business processes.
The main goal of the GoToConnect service is to grow your business by providing impactful conversations with your customers. GoToConnect models are compatible with over 180 desk phone models. It provides an advanced feature for your business growth.
⚡ Key features
- Smart call routing
- Real-time analytics
- Internal team chat
- Quality-of-service reports
- Central dashboard
- Reporting and analytics
- Customizable alerts
- Ai-powered administrative assistant
✔️ Pros
- Integrated with business applications
- Instant collaborative Meetings
- User-friendly cloud PBX
- Using templates on message
❌ Cons
- Less secure and compliance features
- little customization options
- No real-time document editing options
💰 GoToconnect Pricing
| Plan | Price |
| Basic | $27/user/month |
| Standard | $32/user/month |
6. RingCentral
RingCentral is a business communication solution that encourages collaboration. It seamlessly integrates voice calls, video conferencing, instant messaging, and file sharing into a unified platform. This eliminates the need to juggle multiple apps, boosting productivity and fostering effortless collaboration.
Whether you’re a growing startup or a well-established enterprise, RingCentral scales to meet your specific needs. Their flexible plans offer features tailored to companies of all sizes, ensuring a solution that grows alongside your business.
⚡ Key Features
- Screen Sharing
- Auto Attendant
- Cost Centre Management
- Single Sign-On (SSO)
- Automatic Call Recording
- CRM Software
- Integrations
- Call Park
- Unified Inbox
✔️ Pros
- Numerous integrations available
- Business or toll-free number included
- Supports complex business rules
- IVR and call routing are easy to deploy
- Web meetings are consistently stable
❌ Cons
- No direct Linux support
- Admin portal may be confusing
💰 RingCentral Pricing
| Plan | Price |
| Essential | $22.99/user/month |
| Standard | $45.99/user/month |
| Premium | $53.99/user/month |
| Ultimate | $74.99/user/month |
7. Nextiva
Nextiva goes beyond simply providing phone calls. It’s a comprehensive suite that integrates a range of features designed to streamline communication, empower your teams, and elevate your customer experience. Nextiva is trusted by businesses of all sizes, from startups to large enterprises, across various industries.
Nextiva provides cloud-based business communication and customer experience solutions. From features like call recording and voicemail transcription to auto attendants and call analytics, Nextiva offers a wealth of functionalities that enhance communication efficiency and provide valuable insights.
⚡ Key Features
- Unified communications
- Advanced customer analytics
- Customer experience software
- Auto attendant
- Call analytics and reporting
- Voip faxing
- Hold music
✔️ Pros
- Unlimited internet faxing
- Straightforward call flow setup
- 24/7 Live Support
- Easy Setup and Use
❌ Cons
- The phone app is inconsistent
- Simple GUI
💰 Nextiva Pricing
| Plan | Price |
| Essential | $18.95/user/month |
| Professional | $22.95/user/month |
| Enterprise | $32.95/user/month |
8. Google Meet
Google Meet is a popular and powerful video conferencing solution for modern businesses. You can schedule and join meetings directly from Google Calendar using a Meet app. The Google Meet web application works with the latest popular browsers, including Google Chrome, Mozilla Firefoxand, and Microsoft Edge.
Google Meet is specially designed for video conferencing. It helps to enhance your meetings, including screen sharing, live captions, and virtual backgrounds.
⚡ Key Features
- Screen sharing
- Real-time captions
- Virtual meeting backgrounds
- Host controls
- Tiled layout
- Live streaming capabilities.
- Attendance tracking
- Polling and q&a
✔️ Pros
- Chatbox features during the meeting
- Free tools with a Google account.
- Low cost.
- Can hold meetings with up to 1,000 participants.
- A large number of integrations
❌ Cons
- Give permits for sharing only one screen at a time
- Sometimes, the browser may freeze
- Blank presentation problems occur
💰 Google Meet Pricing
To use Google Meet for your business, you need to purchase a membership in Google Workspace.
| Plan | Pricing |
| Business Starter | $6/user/month |
| Business Standard | $12/user/month |
| Business Plus | $18/user/month |
| Enterprise | Contact sales for pricing |
9. Cisco Webex
Cisco Webex is an AI-driven collaboration and customer experience tool that boosts business productivity. It is also the best business communication solution for providing customer-oriented service. Cisco Webex brings together calling, messaging, and meeting capabilities into a single, unified application.
Cisco Webex allows users to stay connected and productive from anywhere, at any time, on any device. In addition, This platform prioritizes security with features like encryption, data privacy controls, and compliance certifications. You can be confident that your business communications are safe and secure.
⚡ Key features
- Webex meetings integrations
- File and Desktop Sharing
- Cinematic Meetings
- Video Super Resolution
- Brainstorming via Whiteboarding
- Gesture
- AI-Powered Functionality
- Security
✔️ Pros
- Free version
- Unlimited whiteboards
- Can translate over 100 languages in real-time
- Do not require a Webbex account to attend the meeting
- Encryption features
❌ Cons
- Very few emojis
- Chatbox does not have an option to upload images and documents
- A mobile app is less compatible than a PC version
- Improve a UICisco
💰 Cisco Webex Pricing
| Plan | Price |
| Free | $0/license/mo |
| Webex Meet | $14.50/license/month |
| Webex Suite Meet + Call | $25/license/month |
| Webex Enterprise | Contact sales |
10. Zoom
Zoom is the most popular business communication solution tool. This platform is a leading video conferencing and communication platform widely used for virtual meetings, webinars, and collaborative work. It enables the sales team to stay connected and productive but requires a stable internet connection and a supported device.
By utilizing Zoom’s comprehensive suite of communication and collaboration tools, businesses can effectively support remote and hybrid work environments. Since you don’t need to have a Zoom account to attend a Zoom meeting, anyone can meet with clients or conduct interviews with remote candidates virtually.
⚡ Key features
- Immersive View
- Native Apps and Browser Support
- PowerPoint as Virtual Background
- Built-in Collaboration Features
- Unified Communication Platform
- VoIP Phone System
- Online Whiteboard
- Streamline Calendar
✔️ Pros
- Supportive for large audiences
- Can use it for free
- Google Calendar Support
- Suitable for all sizes of business
❌ Cons
- Too many subscriptions and add-ons
- Unpredictable audio and video quality
💰 Zoom Pricing
| Plan | Price |
| Pro | $13.32/user/month |
| Business | $18.32/ user/month |
| Business Plus | $22.49/user/month |
Things to Look for in a Business Communication Solution
If you are still using a traditional phone line system for your business, now is a great time to change. When selecting a business communication solution, various factors must be considered to ensure that it meets your organization’s needs and supports effective collaboration.
Here’s a list of what to look for:
1. Core Features
While selecting the best communication solution, you must identify your company’s goals and needs. You should always look at the core features of that business communication solution, such as messaging, screen sharing, file sharing, and document sharing.
2. 24/7 customer support
Even the best communications solutions services may become inconsistent. You must ensure that communication solutions fulfill customer inquiries and resolve issues quickly and efficiently. When choosing a solution, you can check different channels, such as customer reviews and feedback.
3. High-quality calls
Having a high-quality call is essential to every aspect of business communications. A business communication solution with high-quality calls and screen-sharing features will be the right option for you. You can use the trial version before purchasing a business communication solution.
4. Security
Security is an important factor for protecting sensitive business information. Look for end-to-end encryption to secure messages and calls. Ensure that they have a multi-factor authentication mechanism that adds an extra layer of security to your customer data.
5. Integration capabilities
While selecting the best business communication solutions, you have to look at their integration capabilities. You must select a solution that integrates with existing tools and software like CRM (Customer Relationship Management) systems, project management tools, email, and other business applications. These features will help you to automate tasks, reduce manual data entry, and streamline workflows.
Conclusion
Business communication solutions are essential for every business that wants success in the long run. It offers a treasure trove of benefits such as cost efficiency, flexibility, integration, security, and many more. But there are a number of business communication solutions in the market.
As a result, you might get confused to choose the best one for your business. Therefore, consider looking at core features, customer support, high-quality calls, security, and integration capabilities while choosing one. Nevertheless, Aircall, Grasshopper, and Phone.com are some of the best business communication solutions that most businesses prefer.
If you’re searching for the best cloud telephony service for your business, KrispCall is a reliable VoIP provider that offers click-to-call internet telephony solutions. With KrispCall’s VoIP business telephone system, you can access to advanced features such as a unified callbox, automatic call distribution, call routing, and many more.
