Considering a switch from Phone.com in 2024? 😏
While Phone.com is a solid cloud phone system, it may only partially fulfill your business needs, whether because of limited features, flexibility, pricing, or you have your own reasons.
Whatever your reason is – we have got you covered. We’ve gathered a list of the best Phone.com alternatives for you.
These replacements aim to bridge the gap left by Phone.com, offering solutions that may better align with your business requirements.
🔑 KEY HIGHLIGHTS
- We compared features, considered top customer reviews, and gathered a list of the 10 best Phone.com alternatives and competitors.
- KrispCall is one of the best alternatives in terms of affordability, features, call quality, and 24/7 human support.
- Zoom is best for video conferencing, remote work, webinars, and online events, and it provides integration of essential apps in its pro plans and above.
- Nextiva is feature-rich, can smoothly handle businesses of all sizes, has a user-friendly UI, and offers good customer service.
Get ready to explore something better that suits your need. 😉
What is Phone.com?
Phone.com is a Cloud based virtual phone number provider. It offers a variety of IP phones and telephone adapters (ATAs) that let you place and receive VoIP calls using your internet connection.
Phone.com solution is cloud-based, so there’s no hardware to set up. You can take and receive calls from your mobile device, PC, or an IP-desk phone. It offers Voice service that works on any device. Packages to meet your specific needs. 24×7 US-based, bilingual, expert support. Free software upgrades and new features.
Why are people looking for Phone.com alternatives?
Although Phone.com is well-known as a virtual cloud phone system that serves more than 60 countries, people are looking for an alternative because of a few restrictions and issues.
Some of the restrictions and drawbacks that have led people to search for a Phone.com Alternative include:
- Lacks Customization Options: Businesses looking for highly customized solutions, such as bespoke call flows, cannot find the customizable option in the Phone.com phone system.
- Integration Limitation: Although it integrates with well-known tools, it does not integrate with common or basic business tools that are necessary to complete the task.
- Pricing and Add-ons: The basic plan is reasonably priced, but if you require further features and functionalities, they are available as add-ons that could raise the price.
- Lacks Advanced capabilities: Phone.com is lacking some of the more sophisticated capabilities offered by its rivals, such as video conferencing, sentiment analysis, and real-time transcriptions.
10 Best Phone.com Alternatives & Competitors in 2024
There are many alternatives and competitors of Phone.com. However, not all are suitable for users looking for a better option.
So, we have listed out 10 Phone.com alternatives and competitors in 2024 based on the following factors:
- Modern features
- Budget-friendliness
- Worldwide coverage
- Testimonials and Reviews
- Business-centric Solutions
- Deployment Platforms
- And Many More..
| Phone.com Alternatives | Pricing | Features | Best for |
|---|---|---|---|
| KrispCall | Starts at $15/month | Unified Callbox, Shared Number, In-app Call Analytics, VoIP/WiFi Calling, Call Forwarding, Smart IVR, DNS Mode for Agents | All sized businesses |
| RingCentral MVP | $20.00 per user per month | Video Meetings & Webinar, Collaboration, Meeting Insights, Ring Out, Team Messaging, Automatic Call Recording | Small to medium-sized businesses |
| Cloud Talk | $25 per user per month | Unlimited Calling, Call Analysis, Caller ID, Speech To Text, Custom Greetings, Session Routing, Concurrent Calling | Small to medium-sized businesses |
| Vonage | $13.99 per month/ per user | Voicemail to Email, Automated Attendants, Browser Extension, Conference Calls, Screen Sharing | All Size businesses |
| OpenPhone | $15 per month/ per user | Voicemail to Email, Automated Attendants, Browser Extension, Conference Calls, Screen Sharing | Startups and solopreneurs |
| Nextiva | $18.95 per month/ per user | Video Calls, Automated Attendants, Instant Messaging, Conference Calls, Call Routing, Mobile Access, Screen Sharing | All size businesses |
| Aircall | $30 per month/ per user | Video Calls, Automated Attendants, Instant Messaging, Conference Calls, Call Routing, Mobile Access, Screen Sharing | Small to medium-sized Businesses |
| GoTo Connect | $27 per month/ per user | Video Calls, Automated Attendants, Instant Messaging, Conference Calls, Call Routing, Mobile Access, Screen Sharing | Small to medium-sized businesses |
| Dailpad | $27 per month/ per user | Video and Phone Calls, Automated Attendants, Instant Messaging, Conference Calls, Software Pairing, Screen Sharing | Small to large-sized businesses |
| Zoom | Freemium | Audio and Video Conferencing, Live Preview, Intelligent Call Routing, Audio Video Recording, Screen Sharing | Small to large-sized businesses |
1. KrispCall: Best Cloud Phone System Features + 24/7 Human Support
KrispCall is one of the best Phone.com alternatives with its robust features at affordable pricing. With coverage in more than 100 countries, it has earned the trust of 4500+ global companies. Perfect for businesses of all sizes, KrispCall manages both inbound and outbound calls effortlessly.
KrispCall is renowned for its 99.999% uptime reliability and excellent 24/7 human customer support.
KrispCall offers a unified call box for efficient communication management. This unique feature allows you to manage your personal, business, and corporate telephony needs from one user-friendly dashboard.
KrispCall integrates with powerful tools like HubSpot CRM, Pipedrive, and Zapier to better call handling, better account management, and ultimately enhance customer communication.
KrispCall’s Features
- Unified Callbox
- Shared Number
- In-app Call analytics
- VoIP/WiFi calling
- Call Forwarding
- Smart IVR
- DNS mode for Agents
- Global Calling
💰 KrispCall’s Pricing
| Plans | Pricing |
|---|---|
| Essential | $15/user/month |
| Standard | $40/user/month |
| Enterprise | Custom |
❌ KrispCall’s Limitations
- Limited Integrations.
- Incompatible with Windows and Linux systems.
What our Customers are Saying
“Good choice if you travel a lot. Could connect with my team easily from mobile phone. Also some features are great for if you share clients and contacts. You get to see what’s happening with your clients in the app and work together with your team to get clients onboard.” Amanda Wong, Independent Consultant
“Using KrispCall’s Australian virtual numbers has been extremely helpful for my business growth. With a need for multiple phone numbers to connect with our clients, I’ve explored various platforms, and KrispCall is the most user-friendly and cost-effective option for me. I am very happy with the service KrispCall offers. It has allowed me to expand my business while alleviating any concerns about minor technical issues.” – Alex Bell Founder & CEO, PRISMIC
2. RingCentral MVP
Unlimited calls, global reach, industry-leading technology RingCentral has it all. With over 400,000 businesses already thriving with their communication platform. It has been renowned as the 2023 Gartner Magic Quadrant for UCaaS globally.
RingCentral MVP transforms your every call into a crystal-clear conversation with modern noise-busting technology. It also provides features like visual voicemail, exceptional video conferencing, and real-time metrics which makes smooth, seamless communication.
🔍 RingCentral Features
- Video Meetings & Webinar
- Collaboration
- Meeting Insights
- Ring Out
- Team Messaging
- Automatic Call Recording
💲 RingCentral Pricing
| Plans | Pricing |
|---|---|
| Essential | $20.00 per user per month |
| Standard | $25.00 per user per month |
| Premium | $35.00 per user per month |
| Ultimate | $33.99 per user per month |
❎ Ring Central Limitations
- Slow UI
- Not User Friendly
- Connection Issues
- Bad Customer Service
3. CloudTalk
CloudTalk is one of the feature-rich VoIP phone system that provides 70+ features and seamless CRM/helpdesk integrations to empower your sales and customer service teams to soar. Craft the perfect calling experience, boost efficiency, and delight your customers, all from the cloud.
CloudTalk empowers your team to conquer even the most intense call volumes, saving you valuable minutes and boosting conversions. It automates tasks and workflow, gets actionable insights, and watches your customer satisfaction rise.
🔍 CloudTalk Features
- Unlimited Calling
- Call Analysis
- Caller ID
- Speech To Text
- Custom Greetings
- Session Routing
- Concurrent Calling
💲 CloudTalk Pricing
| Plans | Pricing |
|---|---|
| Starter | $25 per user per month |
| Essential | $30 per user per month |
| Expert | $50 per user per month |
| Custom | Contact Sales Team |
❎ CloudTalk Limitation
- Missing features like Webinars, Mobile Apps, and integration with other tools
- Lacks Carrier limitations
- Limited Bandwidth
- Users have reported that they knew purchase top package to get customer service
4. Vonage Business Communication
Vonage Business communication provides unifies communication platform with which you can work more productively by connecting phone, message and video calls from anywhere in the world.
With over 40 robust features, you have the ideal mix of control and flexibility, providing everything your company needs to operate more efficiently. You can collaborate nearly anywhere and control your messages from any device with Vonage Mobile app. Vonage 99.999% uptime reliability guarantees the highest level of efficiency.
🔍 Vonage Features
- Voicemail to email
- Automated Attendants
- Browser Extension
- Conference Calls
- Screen Sharing
💲 Vonage Pricing
| Plans | Pricing |
|---|---|
| Basic | $13.99 per month/ per user |
| Premium | $20.99 per month/per user |
| Advanced | $27.99 per month/per user |
❎ Vonage Limitations
- Call Issues
- Limited Features
- Number Issues
- Slow Customer Service
5. Open Phone
OpenPhone is relatively new cloud phone for business. OpenPhone is the simple, collaborative phone for businesses and is designed to be intuitive and effective. It offers powerful calling, messaging, and a lightweight CRM. It works great for individuals and teams and allows you to share a phone number with teammates, like an inbox.
OpenPhone’s rich integrations and configurability enable organizations to boost customer happiness and employee efficiency, which in turn promotes growth. Furthermore, it is available in the browser, iOS, and Android.
🔍 OpenPhone Features
- Voicemail to email
- Automated Attendants
- Browser Extension
- Conference Calls
- Screen Sharing
💲 OpenPhone Pricing
| Plans | Pricing |
|---|---|
| Basic | $15 per month/ per user |
| Premium | $23.99 per month/per user |
❎ OpenPhone Limitations
- Call Issues
- Limited Features
- Number Issues
- Slow Customer Service
6. Nextiva
Nextiva is a cloud communications company that assists companies in fostering closer relationships with their clients. Using a combination of phone, video, chat, SMS, collaboration, and survey channels, Nextiva helps companies of all sizes get the information they require at the right moment to deliver exceptional customer experiences and boost revenue.
Businesses can add applications such as sales and productivity tools at any time, and Nextiva let’s them scale up or down as needed
🔍 Nextiva Features
- Video Calls
- Automated Attendants
- Instant Messaging
- Conference Calls
- Call Routing
- Mobile Access
- Screen Sharing
💲 Nextiva Pricing
| Plans | Pricing |
|---|---|
| Basic | $18.95 per month/ per user |
| Premium | $22.95 per month/per user |
| Enterprise | $32.95 per month/per user |
❎ Nextiva Limitations
- Call Issues
- Limited Features
- Number Issues
- Slow Customer Service
7. Aircall
Air call is a cloud based Voice platform that works flawlessly with most of the popular help desk and productivity tools. The goal of Aircall’s development is to provide accessible, transparent, and cooperative phone help.
Air Call is trusted by more than 15,000 businesses globally, and admins can add numbers from more than 100 countries instantaneously and gain rich insights through real time analytics. Air call is available on both Desktop and Mobile phones.
🔍 AirCall Features
- Video Calls
- Automated Attendants
- Instant Messaging
- Conference Calls
- Call Routing
- Mobile Access
- Screen Sharing
💲 Aircall Pricing
| Plans | Pricing |
|---|---|
| Basic | $30 per month/ per user |
| Premium | $50 per month/per user |
| Enterprise | Contact Sales |
❎ Aircall Limitations
- Call Issues
- Limited Features
- Performance Issues
- Connection Issues
- Slow Customer Service
8. GoTo Connect
GoTo Connect is an all-in-one messaging, meeting, and phone app for small and medium-sized businesses. Since 2003, they have facilitated remote communication between companies and their clients and staff, enabling them to perform at their highest level.
GoTo Connect offers IT workers a single system for messaging, meetings, and phone calls, along with hundreds of features and an integrated administrative interface that facilitates user success. It is also quick to set up and operate.
🔍 GoTo Connect Features
- Video and Phone Calls
- Automated Attendants
- Instant Messaging
- Conference Calls
- Software Paring
- Screen Sharing
💲 GoTo Connect Pricing
| Plans | Pricing |
|---|---|
| Basic | $27 per month/ per user |
| Standard | $32 per month/per user |
❎ GoTo Connect Limitations
- Connectivity issues
- Audio issues
- Limited video meetings
- Fewer supported Integrations
9. DialPad
An intelligent corporate phone system called Dialpad AI Voice enables teams and companies to remain productive on any device, from any location. Using the built-in AI, AI Voice records and transcribes calls for you, sending action items and post-call summaries directly to your mailbox.
It only takes a few minutes to set up your new business phone, and using a single, unified workspace to switch between calls, video, and texting is simple. With Google, Microsoft, Salesforce, and other business-critical apps, Ai Voice interfaces with ease.
🔍 DialPad Features
- Video and Phone Calls
- Automated Attendants
- Instant Messaging
- Conference Calls
- Software Paring
- Screen Sharing
💲 DialPad Pricing
| Plans | Pricing |
|---|---|
| Basic | $27 per month/ per user |
| Standard | $32 per month/per user |
❎ DialPad Limitations
- Connectivity issues
- Audio issues
- Limited video meetings
- Fewer supported Integrations
10. Zoom
Zoom is a comprehensive intelligent collaboration platform that facilitates seamless, dynamic, and immersive connections between individuals and businesses.
Zoom technology puts people at the center by offering tools like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more all in one package. This fosters collaboration, meaningful interactions, and promotes creativity.
🔍 Zoom Features
- Audio and Video Conferencing
- Live Preview
- Intelligent Call Routing
- Audio Video Recording
- Screen Sharing
💲 Zoom Pricing
| Plans | Pricing |
|---|---|
| Basic | Free |
| Pro | $14.99 per month/per host |
| Business / Enterprise | $19.99 per month/per host |
❎ Zoom Limitations
- Not User Friendly
- Audio Issues
- Higher Resource consumption
- Trail Issues
Conclusion
Although Phone.com is the one of the best VoIP phone system, there are even better options on the market that makeup for a great substitute. Based on features, customer services & support, demos, price, and trials, you can select a better solution.
We advise you to choose KrispCall, as it is one of the if not the best substitute for Phone.com. KrispCall is among the best VoIP phone systems with enterprise-level capabilities, positive client feedbacks and reasonable pricing plans starting at $12/user/year, excellent call quality, and round-the-clock customer service.
KrispCall meets all of your business needs, regardless of its size, whether it’s a small business with 10 – 50 employees with a tight budget or a major enterprise in search of the latest cutting-edge features.
Schedule a free demo now. And find out if it meets your business requirements.
