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What Is AI Virtual Assistant, And How Can It Be Used By Businesses?



AI virtual assistant

Do you ever wonder how some businesses are at the top due to their efficiency and customer satisfaction?🤔 What if you could utilize the same strategy to boost your business productivity? 

One reason businesses are at the top is the use of an AI virtual assistant. In this digital world, an AI virtual assistant is crucial in enabling any size of business to thrive. 

From handling each customer query at the proper time to automatically performing routine tasks, AI virtual assistants haven’t disappointed yet.

So, let’s delve deeper🌊 into this article to learn what an AI virtual assistant is, how it works, and the benefits it offers businesses. We will also discuss the future of AI virtual assistants if they are correctly opted.


  • An AI virtual assistant is an artificial intelligence (AI) tool that simplifies work using NLP, machine learning, and other language models.
  • An AI virtual assistant is used in healthcare, legal services, government offices, and entertainment purposes.
  • Siri by Apple, Amazon Alexa,, and Whimsical are some of the best AI virtual assistants.
  • Before choosing an AI virtual assistant, consider factors like integration, data security, and automation.

What is an AI Virtual Assistant?

An AI virtual assistant is an Artificial Intelligence(AI) tool that eases human work by understanding and responding to written or verbal human questions. You can use this tool for your own or business purposes.

What is AI virtual assistant

These tools are built using Natural Language Processing(NLP) and large language models to simplify work and enhance efficiency. In businesses, an intelligent virtual assistant solves complex customer problems, settles appointments, and provides basic knowledge.

Even though an AI virtual assistant is skilled at understanding customer problems, it will not understand their body language, thoughts, and behavior patterns. Only human virtual assistants show trust and empathy, providing security to the private data. 

Conversational AI: Building Block Of Virtual Assistant AI Technology

Conversational AI is a technology that helps computers indulge in human-like conversations. It is often called the building block of virtual assistant AI technology. Additionally, conversational AI is a tool that allows virtual assistants to understand human problems and provide solutions.

A proper virtual assistant AI is built using conversational AI, NLP, and machine learning techniques. Similarly, conversational AI plays a vital role for businesses by offering quick and accurate answers to customers’ queries. When you know how to use conversational AI correctly, the customer experience will improve. 

Also, 👀check out: Virtual Phone Assistant: Everything You Need to Know

Types of AI Virtual Assistant Examples

An AI virtual assistant possesses various types, each with several as well as unique benefits and key features. The following are the types of AI virtual assistants:

Types of AI Virtual Assistants

1. General Purpose Virtual AI Assistant

General-purpose virtual AI assistants include Siri by Apple, Google Assistant, and Amazon Alexa. These assistants will do tasks as per your commands. Besides working, they remind you about important events and keep track of your appointments. 

The general-purpose AI virtual assistant manages smart outlets and smart home devices, such as switching lights or playing songs. It is like having a helper waiting to be summoned by you whenever you need assistance.

2. Customer Service AI Virtual Assistant

A Customer Service virtual AI assistant is important for your customer service system in two fundamental ways. Ada, Zendesk answer bot, and Intercom are some examples of customer service AI virtual assistants.

First, they can answer customers’ questions on the spot. This smart response lets customers sort out their problems and receive quick responses without talking to a human assistant.

Secondly, customer service virtual assistants help customers arrange a move, open an account, or contact sales by offering information relating to these activities. This will allow customers to resolve issues they encounter without opening a chat session with an attendant.

3. Business AI Virtual Assistant

Business AI virtual assistants can be closely compared to personal assistants as they work under experienced business persons. They are intended for everyday business activities, like arranging meetings, handling emails, and accessing company materials. 

Again, Amazon Alexa, Cortana for Business from Microsoft, and IBM Watson Assistant are some business virtual AI assistants. They are focused on the business environment and assist working professionals in managing their productivity.

4. Specialized Virtual AI Assistant

Specialized Assistants are designed for specific industries or purposes. While general virtual AI assistants are flexible and capable of handling different jobs, specialized virtual AI assistants are strictly trained to overcome difficulties in a certain industry or area.

They are updated with industry-type data, rules, processes, and other relevant tendencies to provide reliable, topic-oriented, and individual proposals to users’ inquiries and submissions.

For instance, healthcare virtual AI assistants like Babylon Health, Cleo, Suki, and Ada support are programmed to guide and assist patients when he or she has any health complications.

5. Entertaiment AI Virtual Assistant

Entertainment AI virtual assistant is like your personal DJ. It recommends new tracks, programs, films, and other content and plays them using word-based gestures.

Entertainment AI virtual assistants like Amazon Alexa with Music Skills and Google Assistant with YouTube Integration have made it possible to watch entertainment while traveling or in the comfort of one’s home. 

Moreover, you can also ask for suggestions based on your current tone, what you’re doing at the moment, or a particular activity, such as “play music for running when I feel happy” or “suggest a new podcast for me.”

Benefits Of Using AI Virtual Assistants In Different Industries

An AI virtual assistant benefits industries in several ways, such as increasing business peak productivity, satisfying customers, saving costs, and enabling flexibility. As the technology expands, virtual AI assistants are expected to perform their tasks more than usual.

In businesses, AI virtual assistants help by answering customers’ questions and solving them efficiently. Customer satisfaction is the main motto of any business, so AI virtual assistants will be the key to making it happen.

Some benefits of using AI virtual assistants in different industries are:

AI Virtual Assistant In Healthcare

An AI virtual assistant is extremely important in healthcare. It can recommend what medication or treatment is needed, determine whether any symptoms should be cause for concern, and help book an appointment. 

Likewise, it is also worthy of note that some AI virtual assistants can asynchronously observe heart rates and blood pressure. After observing, the AI assistant will notify patients and their caregivers in case of an emergency. 

AI Virtual Assistant In Business And Finance

An AI virtual assistant smoothens tasks like organizing calendars, scheduling meetings and events, and managing email in business and finance. The human assistant can easily focus on strategic work, saving time and boosting productivity.

AI virtual finance assistants also do expense tracking, budget management, report generation, and financial analysis. They also monitor market trends and provide trend information.

AI Virtual Assistant In Telecommunications

AI virtual assistants offer various benefits when used in telecommunications. Customers can use virtual assistants to troubleshoot device problems, manage account settings, and get information about billing and service plans.

If there were no virtual AI assistants in telecommunications, customers would have to wait for human assistants to do their jobs, wasting time and energy. AI virtual assistants can also handle administrative tasks like payment processing and updating information.

AI Virtual Assistant In Legal Services

In legal services, AI virtual assistant automates routine tasks like scheduling meetings with clients, email management, and organizing case files. These basic tasks are handled by AI assistants, and the heavy tasks are handled by legal professionals.

Moreover, this virtual AI assistant also does legal research by quickly scanning many case documents. The AI virtual assistant of legal services will update the client with all information about the case. 

AI Virtual Assistant In Government Services

AI virtual assistants benefit citizens in government offices by providing instant support and information. With the help of AI virtual assistants, citizens can renew licenses, submit applications online, and get answers to their queries.

Generally, virtual assistants also help government employees by processing forms, scheduling events, and managing large records. AI virtual assistants enhance citizen interaction and contribute to responsive government services.

Key Features Of AI Virtual Assistants

AI virtual assistants possess some key features that have helped them grow efficiently in the market nowadays. These key features are the main elements that make AI virtual assistants able to handle any task and improve user experience efficiently.

Here are some of the key features of AI virtual assistants:

  • Natural Language Processing(NLP) and Understanding.
  • Integration with many platforms.
  • Multi-language translations and support.
  • Availability 24/7.
  • Calendar sync.
  • Automation.
  • Learning and Adaptatipon.
  • Personalization.
  • Context awareness.

5 Best AI Virtual Assistants In 2024

Several AI virtual assistants are useful today. They provide qualitative key features that can help users in many ways. Features like integration with other apps, smart home control, reminders, and routines make these AI virtual assistants the best.

Not only this, but these virtual AI assistants’ pricing is also free and affordable. Some modified features are available in the paid plans, but the paid AI virtual assistant’s pricing is not so high.

The table below shows the 5 best AI virtual assistants in 2024, along with their features and pricing. They are listed as the best because of their features.

AI virtual assistantFeatures Pricing
Reclaim.aiSmart meeting, Scheduling Links, Calendar Sync.Lite plan: freeStarter: $8Business: $12Enterprise: $18
WhimsicalContent Management, AI-facilitated Brainstorming, Versatile diagramming tools.Starter: freePro: $10Org: $20
Siri by AppleMusic Control, Hands-free device control, Integrated Apple ecosystemFree on Apple devices
Amazon AlexaOnline shopping, Agile phone control, Alarms, timers, and reminders.Free
Google AssistantVoice commands, Information backup, Language translations.

1. is an AI calendar app that automatically finds the appropriate time for business meetings, tasks, or breaks. More work can be done with the help of Reclaim, as this AI virtual assistant saves precious daily hours. It is free and runs on Google Calendar. assistant

Likewise, its AI meeting assistant helps you collaborate with the team by finding mutual free time in everyone’s busy routine. For urgent meetings, higher-priority events will surface over lower-priority events. Hence, Reclaim understands its users and prioritizes them. 


  • Smart meeting.
  • Scheduling Links.
  • Calendar Sync.
  • Extensions and Add-ons.
  • Time tracking


  • Efficient scheduling.
  • Reduces manual effort by automating routine tasks.
  • Keep tasks and schedules aligned.


  • Only contain Goole Calendar.
  • The project management feature is limited.
  • Burnout risk.

2. Whimsical

Whimsical is an AI virtual assistant tool with a brainstorming facility to organize ideas and projects visually. With the help of Whimsical, you and your team can have a spontaneous group discussion, generate ideas, and finally visualize them in real time.


For example, When you are confused about starting your new project, you can give it a URL off that project. Afterward, Whimsical Ai will create flowcharts or maps of the web pages to help you solve your problem.


  • Content Management.
  • Prototype creation
  • AI-facilitated Brainstorming.
  • Versatile diagramming tools.
  • Interactivity.


  • Best at brainstorming and creating flowcharts.
  • Excellent for real-time collaboration.
  • It can be accessed from any device with the internet.


  • Only limited features in the free plan.
  • Difficult to understand at first.
  • Browser-based, so it slows down the computer.

3. Siri By Apple

Siri is only available to Apple devices like iPhones, iPads, Macs, etc., because it is Apple’s virtual AI assistant. It works based on the voice commands given by the user to complete tasks or to get information.

Siri ai assistant

One of the main benefits of using Sirir by Apple is that it offers privacy for your data. Likewise, it works finely with the Apple ecosystem by giving predictive suggestions and controlling smart home devices.


  • Music Control.
  • Hands-free device control.
  • Integrate Apple ecosystem
  • Data extraction.
  • Predictive suggestions.


  • Can use it on all Apple devices.
  • Simple to use.
  • Offers a variety of functions.


  • Using Siri, listening problems may arise.
  • Integration with other third-party apps is limited.
  • Less advanced AI capabilities than others.

4. Amazon Alexa

Amazon Alexa is considered the best AI assistant for home automation. It is an Amazon-created cloud-based assistant. It is particularly adept at managing smart home systems, and regulating temperatures through thermostats, all through voice commands.

amazon alexa

Alexa Routines is like having a sequence of actions to multi-step actions that make your routine more accessible. For instance, when one says “Alexa, good morning” from the comfort of their bed, the house lights turn on, the coffee maker is switched on, and the news is played. 


  • Online shopping.
  • Agile phone control.
  • Alarms, timers, and reminders.
  • Music and audio playback.
  • Integration with third-party apps.


  • Provide information about weather forecasts and news updates quickly.
  • Convenient to use.
  • Increase productivity due to timers and alarms.


  • It can be temporarily unavailable due to internet disturbance.
  • Error in understanding users’ voice commands.
  • It may lack customization options compared to other virtual AI assistants.

5. Google Assistant

Google Assistant is a virtual AI assistant that finds information using Google Search. It will also answer every sort of question, from simple to complex. This virtual AI assistant also has a natural conversation by following up on previous questions. 

Google Assistant

Moreover, Google Assistant provides news updates, multiple language translation facilities, and information backup. This is because it is usable on phones, tablets, smart displays, speakers, TVs, and cars, requiring accessibility from virtually any device.


  • Voice commands.
  • Reminders, timers, and alarms.
  • Information backup.
  • Smart home mechanism.
  • Language translations.


  • Advanced natural language processing and understanding.
  • Integration with Google services as well as third-party apps.
  • Translates into multiple languages and switchings.


  • Heavily depends upon a stable internet connection.
  • It can be complex to set up at first.
  • Battery life can be dead because of heavy use of mobile devices.

You may also like👍: How to Use Generative AI in Customer Service?

How Do You Choose A Virtual AI Assistant?

Before choosing a suitable virtual assistant AI for you or your business, you need to see some functionalities present in those AI assistants. You must also gather knowledge thoroughly about AI virtual assistants and their functions. AI personal assistant sends text based on your preferences.

Some of the functionalities that you should see before choosing the best AI virtual assistant are:


Before choosing the perfect virtual AI assistant, checking if it can integrate with third-party apps is mandatory. This feature helps prevent compatibility issues and offers smooth performance. 

The virtual AI assistant with integration performs many tasks simultaneously, like playing music on Spotify or ending emails through Gmail. Following this, integration in AI virtual assistant also provides relevant answers based on your routine.

Data Security And Privacy

Without data privacy, no one can work smoothly. Your information and data should be secure no matter what. Hence, before opting for an AI virtual assistant, check if they provide strong security for your sensitive data from unauthorized access.

A virtual AI assistant can access personal data such as emails, financial statements, and schedules. Therefore, this sensual and sensitive information must be secured from misuse, reducing the risk of identity theft, fraud, and other cyber attacks.


Checking whether the chosen virtual AI assistant is cost-effective is the most important. Many virtual AI assistants offer benefits but charge you at the same time. So, make sure you have chosen the cost-friendly AI virtual assistant. 

Furthermore, considering the cost helps you to understand smart investment. You should always focus on getting more back from what you invest. So, choosing a cost-effective AI virtual assistant benefits you in many ways.


User-friendliness is the key and main factor in determining how easily you can interact with a virtual AI assistant’s capabilities. If the AI virtual assistant has a user-friendly feature, anyone without technical knowledge or training will understand its commands. 

Similarly, a user-friendly virtual AI assistant reduces frustration by providing relevant answers and solving issues based on user preferences. When the AI assistant easily understands your commands, you can focus on other complex problems.


Automation in virtual AI assistants helps to save precious time by handling repetitive tasks and routine activities. Not only this, but automation also reduces the risk of human errors and provides consistency in tasks.

An automated AI virtual assistant, enhanced with a productivity tool, can help perform tasks precisely. It reduces the minimal errors that cause delays, improving workflow speed. Hence, an automation feature is necessary before choosing a virtual AI assistant.

Future Of AI Virtual Assistant

Because of evolving technology, AI virtual assistants will grow more in the coming days. It will be more intelligent, and its capability to understand human queries and context will increase. Because of AI virtual assistants, tasks will be more efficient in the future.

In contemporary times, many people prefer AI assistants for personal use or business. In business, AI virtual assistants help in many ways, including scheduling appointments and events and handling emails. Because of these facilities, the future of AI virtual assistants is tremendous.

Overall, the virtual AI assistant will continue to rise, and its ability to understand natural language will grow. AI assistants are predicted to enable human-like interactions more than now, reducing the need for specific commands.


From scheduling meetings and appointments to providing the best customer service, AI virtual assistants powered by artificial intelligence are essential for modern businesses to stay competitive. If the business utilizes this technology efficiently, it will be very helpful in opening doors to limitless possibilities.

Furthermore, Virtual AI assistants can automate tasks efficiently, solve customers’ problems quickly, and offer other facilities that have made them number one today. If you haven’t opted for an AI virtual assistant, especially for your business, you may have missed out on a great offer!

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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