Are you thinking about moving beyond the Star2Star call center in 2024? 🤔
Star2Star is a reliable solution but has certain drawbacks like limited features, lack of device support 💻, and potential customer service concerns that might leave you wanting more.
No need to worry! We’ve compiled a list of the ✅ 10 Best Star2Star Alternatives, designed to elevate your customer experience, streamline operations, and unlock advanced functionalities.
These alternatives offer a range of features and benefits, catering to diverse needs and budgets, we’ve got you covered.
🔑 Key Highlights
- We have included the top 10 Star2Star Alternatives from customer review sites like G2 & GetApp
- KrispCall stands out as the best Star2Star alternative in terms of features, quality, & price
- GoTo Connect offers 100+ features that make the best alternatives in terms of features
Explore and discover the perfect solution to take your call center experience to the next level!
What is Star2Star?
The Star2star is a Voice Over Internet Protocol communication provider that offers cloud-based communication for personal and business use. It offers enhanced features like Video Conferencing calls, Crystal Call Voice, Auto Attendants, and Call forwarding, to enhance your business communication.
It offers a UCaaS platform that provides the tools you require to achieve your communication goals for all types of business sizes.
Why are people looking for a Star2Star alternative?
Here are some of the limitations and reasons people are looking for a Star2Star alternative:
- Limited Scalabilty: Star2Star has limited scalability, and can’t handle large volumes of calls and complex routing scenarios.
- Basic Reporting Tools: Businesses who want in-depth information may feel insufficient reporting tools provided by Star2Star.
- Limited International Calling Capabilities: Businesses who are looking for Global coverage make Star2star capabilities restricted and inconvenient.
- Lacks Modern Features: Star2Star has not updated its software with new modern features like AI-powered insights, omnichannel routing & sentiment analysis
10 Best Star2Star Alternatives & Competitors in 2024
Different alternatives and competitors of Star2Star are available in the global market. Some options are available but they may not meet users who are seeking better options.
We have selected Star2Star alternatives and competitors based on the following criteria:
- Advanced Tools & features
- Pricing
- Customer Reviews
- International Coverage
- Business-growth Solutions:
- Customer Support
Here is what we found the top Star2Star Phone Alternative Comparison overview.
| Providers | Pricing | Features | Best for |
| KrispCall | Starts at $15/month | Communication APIs, Call Routing, Automated Calls, Attendant Call Distribution, Visual Voicemail, Call Flows | Small to large-sized businesses |
| Nextiva | Starts at $25.95/user/month | Advanced Call Distribution, Smart Call Routing, Live Call Status, Call Queue Management, Performance Metrics | Small to large-sized businesses |
| RingCentral | Starts at $17.99/user/month | Video Meetings & Webinar, Push To Talk, Rooms, Team Messaging, File Sharing | Small to large-sized businesses |
| 8×8 | Contact Sales Team | Dynamic Routing, Multichannel Live Chat, Automated Response and notifications, Real-Time Reporting and Analytics, IVR/ Voice Recognition | Small to large-sized businesses |
| GoTo Connect | Starts at $27 per user per month | Dial By Name Directory, Auto Attendant, Virtual Voicemail, Call Filtering, Customize messages and greetings, Call Monitoring | Small to large-sized businesses |
| Ooma | Starts at $19.95 per user per month | Call Blocking, Simultaneous ringing, Ring groups, Call Waiting, Virtual Receptionist, Voicemail-to-email | Small to large-sized businesses |
| Vonage | Contact Sales Team | Team Collaboration, Omnichannel help desk, CRM Integration, Activity Tracking, Real-Time Monitoring, Live Chat | Small to large-sized businesses |
| CloudTalk | Starts at $25 per user per month | Personalized Messages, Call Notes, Call Transfer, Skill based Routing, Voicemail Call Summaries | Small to large-sized businesses |
| FreshDesk | Starts at $35/user/month | Custom Call Routing, Business SMS & MMS, Call and number Forwarding, AI Voice, Caller ID, Real-Time Transcriptions | Small to large-sized businesses |
| DialPad | Starts at $23/user/month | Custom Call Routing, Business SMS & MMS, Call & Number Forwarding, AI Voice, Caller ID, Real-Time Transcriptions | Small to large-sized businesses |
1. KrispCall: Advanced Call Center Reporting & Analytics Tools
KrispCall is a cloud-based call center platform that offers reliable solutions for all types of business sizes. It offers advanced features to enhance your business communication such as global calling, call recording, call monitoring, and many more, which helps to automate your tasks.
KrispCall makes the best Star2Star Alternative, offering seamless integration with popular CRM tools, reducing platform switching, and streamlining data communication. It provides affordable calling plans and scalable features to accommodate business growth, while its global coverage ensures easy installation and user-friendliness.
Combining scalability, reliable service, feedback analysis, accessibility, and advanced features, KrispCall presents a compelling alternative to Star2Star.
One of the best features of KrispCall as a Star2Star alternative is Unified Callbox feature, to bring all communications channels together in one platform, serving as the core for all business communication activities. Users can manage their personal, business, and corporate telephony needs from a single dashboard.
🔍 KrispCall Features
- Unified Callbox
- Shared Number
- Simultaneous Call Handling
- Call Routing
- CRM Integrations
- Call Analytics
- Global Calling
- Smart IVR Menus
- Call Notes
- Call On Hold
- Caller ID
💲 KrispCall Pricing
| Essential | $15/user/month |
| Standard | $40/user/month |
| Enterprise | Custom |
❎ KrispCall Limitations
- Some features, like Call Barging and Bulk Messages, are still in progress.
- Not compatible with Windows and Linux systems
Let’s hear, What the Customer Says about
“Was working on a project with our marketing team and KrispCall made it super easy. I could create a new workspace and pin messages or an entire conversation. Very handy and efficient.” – Conner Miles, Sales Director
“Cheaper than PSTN phones with a lot more flexibility. My business has greatly benefitted from KrispCall’s cloud phone.” – Grace Gurrero, CEO
2. Nextiva
Nextiva is a cloud-based unified call center platform that provides virtual communication system software for businesses of all sizes, eliminating the traditional phone system. It eliminates the traditional phone system. It offers robust features that boost business productivity.
It offers advanced dashboards to its clients so that they can improve customer satisfaction and low waiting times by measuring the efficiency of their inbound and outbound calls.
🔍 Nextiva Features
- Advanced Call Distribution
- Smart Call Routing
- Live Call Status
- Call Queue Management
- Performance Metrics
💲 Nextiva Pricing
| Essential | $25.95/user/month |
| Professional | $30.95/user/month |
| Enterprise | $40.95/user/month |
❎ Nextiva Limitations
- Limits its integration features on Lower Plan
- Call Recording and Single sign-on feature is only available in the Enterprise plan
- Its Mobile App has been reported bugs, where users may face some problems while using the application.
3. RingCentral
RingCentral can be another alternative for star2star, where it provides unified communication tools like crystal clear video conferences, instant messaging, collaboration features, and real-time insights using a single platform.
RingCentral is a scalable solution platform for all types of business sizes where it can adapt according to the changing requirements. It offers affordable pricing plans, suitable for all businesses. It leverages a remote workforce, you can use the communication tools via an internet connection.
🔍 RingCentral Features
- Video Meetings & Webinar
- Push To Talk
- Rooms
- Team Messaging
- File Sharing
💲 RingCentral Pricing
| Essential | $17.99 per user per month |
| Standard | $23.99 per user per month |
| Premium | $28.99 per user per month |
| Ultimate | $33.99 per user per month |
❎ Ring Central Limitations
- May contain Hidden Fees for International Calls
- Lean Learning Curve
- Contains Complex Pricing Plan
4. 8×8
8×8 is a cloud-based communication platform that offers comprehensive services to enhance business communication. It provides easy-to-use and secure Unified Communications as a Service (UCaaS). It provides unlimited calling, team messaging, live chat, Three-way calling, online faxing, and many more.
The best feature of 8×8 is the unified communication platform that eliminates the need for multiple applications and helps to streamline workflow with better communication & collaboration with each team department.
🔍 8×8 Features:
- Communication APIs
- Call Routing
- Automated Call Attendant
- Call Distribution
- Visual Voicemail
- Call Flows
💲 8×8 Pricing:
- Contact the Sales Team
❎ 8×8 Limitations:
- Limits SMS Campaign to 48 phone numbers
- Voicemail messages are limited to 40 messages per extension
5. GoTo Connect
GoTo Connect is a robust phone system that seamlessly integrates various communication tools allowing businesses to use it as a complete solution. It provides premium affordable packages with its business phone system with more than 100 features.
It empowers your teams to work from anywhere at any time with streamlined communication which boosts your business productivity. It has introduced a new feature called Dynamic call matching, where it automatically cleans, organizes, and updates your contact information.
🔍 GoTo Connect Features
- Dial By Name Directory
- Auto Attendant
- Virtual Voicemail
- Call Filtering
- Customize messages and greetings
- Call Monitoring
💲 GoTo Connect Pricing
| Basic | $27 per user per month |
| Standard | $32 per user per month |
❎ GoTo Connect Limitation
- Users have reported issues related to Calls
- Limits Video Conferencing up to 4 people with 40 minutes time duration
- Basic Plan does not offer a real-time analytics feature
6. Ooma
Ooma is a voice-over internet protocol (VoIP) communication platform that provides advanced features like voicemail, call logs, privacy features, click-to-call, and virtual receptionist, for individual and enterprise use. It is mostly suitable for small types of businesses that don’t have a large number of employees.
It provides different Ooma Office package features like Ooma Office, Ooma Office Pro, and Ooma Office Pro Plus. Each package consists of various features that you can choose according to your business type and size.
🔍 Ooma Feature
- Call Blocking
- Simultaneous ringing
- Ring groups
- Call Waiting
- Virtual Receptionist
- Voicemail-to-email
💲 Ooma Pricing
| Ooma Office | $19.95/user/month |
| Ooma Office Pro | $24.95/user/month |
| Ooma Enterprise | $27.99/user/month |
❎ Ooma Limitation
- Users have reported poor call quality
- Limited in large outbound text message
- Problem during call transfer during larger installations
- May have to pay upfront and high recurring costs
7. Vonage
Vonage is a cloud-based call center platform that offers audio, video, and messaging platforms, with 40+ business features. It offers a range of enterprise products like communication APIs, unified communication, contact centers, and conversational commerce.
Vonage is simple and easy to interface and integrates with popular Sales and CRM software like Zendesk, Salesforce, Hubspot, and Zoho.
🔍 Vonage Features
- Dynamic Routing
- Multichannel Live Chat
- Automated Response & Notifications
- Real-Time Reporting and Analytics
- IVR/ Voice Recognition
💲 Vonage Pricing
- Contact Sales Team
❎ Vonage Limitations
- Limits outbound SMS throughput to 30 API requests per second by default and 1 SMS per second
- Trial Account Limitations
- Restriction of Features in terms of Country
8. CloudTalk
Cloudtalk is a VoIP business call center platform that is used by many organizations for customer and sales services by automating their task and streamlining your business communication.
Currently, it provides 70+ calling features like built-in analytics, helping business owners and managers optimize their work performance. Cloudtalk empowers startup businesses to improve their customer service and experience with their remote workforce.
🔍 CloudTalk Features
- Personalized Messages
- Call Notes
- Call Transfer
- Skill-based Routing
- Voicemail
- Call Summaries
💲 CloudTalk Pricing
| Starter | $25 per user per month |
| Essential | $30 per user per month |
| Expert | $50 per user per month |
| Custom | Contact Sales Team |
❎ CloudTalk Limitation
- Missing features like Webinars, Mobile Apps, and integration with other tools
- Limitation with Caller ID display
- Limited Bandwidth on the link
9. Freshdesk
Freshdesk is a customer support cloud-based software that offers advanced features like a ticketing system, self-service experience, analytics, multichannel support, etc, to enhance business increase customer engagement, and manage customers.
It is an easy-to-use platform and an excellent choice for those businesses who want to improve their customer service operations by using all the features provided by this software.
🔍 FreshDesk Features
- Team Collaboration
- Omnichannel help desk
- CRM Integration
- Activity Tracking
- Real-Time Monitoring
- Live Chat
💲 FreshDesk Pricing
| Growth | $35 per user per month |
| Pro(Popular) | $83 per user per month |
| Enterprise | $131 per user per month |
❎FreshDesk Limitation
- Limited Integration Capability
- Limited Customization
- Delay in report generation
- Limited Reporting Capability
10. Dialpad
Dialpad is an AI-driven messaging platform for all types of businesses that use API to make and receive calls from any part of the world with modern phone system equipment. It offers AI-driven features like real-time transcription for transcribing the conversation and Sentiment analysis of the individuals.
It integrates with many CRMs and business tools like HubSpot, Microsoft 365, Google Workspace, and Salesforce. All the calls made using this phone system are saved in the Google Cloud Platform, protected using TLS.
🔍 Dialpad Features
- Custom Call Routing
- Business SMS & MMS
- Call & Number Forwarding
- AI Voice
- Caller ID
- Real-Time Transcriptions
💲 Dialpad Pricing
| Standard | $23 per user per month |
| Pro | $35 per user per month |
| Enterprise | Contact the sales team |
❎ Dialpad Limitations
- Maximum Capacity of Group Messaging chats consists of 10 people
- Dialpad Meeting Restricts users up to 45 minutes
Final Thoughts: And the Best Star2Star Alternative Is…
You can find many Star2Star alternatives in the business market if you want to switch from Star2Star to other VoIP services. Each VoIP service has its features, pricing plan, and services that can be tailored Accordingly to your business size, budget, preferences, long-term vision, and needs & requirements in terms of your company.
Among them, you can try KrispCall as it is one of the best cloud telephony phone services with 99.999% uptime, best customer support, an affordable pricing plan, 24/7 human support, and provides service among 100+ countries.
It provides a range of advanced features like Unified Callbox, Global Calling, Expertise Customer Support, and CRM Integrations to enhance your business operations.
Whether your business size is small, medium, or large with a limited budget but seeking advanced features, KrispCall caters to all your business needs.
