5 Best Call Logging Software in 2023
- Last Updated: 12 Oct 23
- 10 min read
As a business expands, the influx of outbound and inbound calls naturally increases. The manual recording of this data is not only time-consuming but also prone to errors. This is where call-logging software comes into play.
Call logging software plays a vital role in keeping track of call data. It consists of various advanced features for reporting, tracking metrics, and analyzing call details.
In this blog post, we will explore the benefits of call-logging software for businesses, how to use call-logging software effectively, and different call-logging software providers.
What is Call Logging?
Call logging is the process of collecting, analyzing, and organizing details on incoming and outgoing phone calls. The collected details include information on the call’s origin, destination, length, call start and end times, caller ID, and more. It shows that call logging focuses more on technical and statistical data rather than the content of phone calls.
Similarly, Telecommunications providers typically store call logs as “call detail records,” which are automatically generated and can be reviewed later.
Besides this, today, several VoIP business phone systems, such as KrispCall, Zoho Desk, Nice CXone, Five9, Dialpad, and many more, provide call logging features as part of their VoIP features in their subscription packages.
What are the Benefits of Call Logging Software?
No matter the size and type of business, any business can gain maximum benefits from call-logging software.
It is the tool that provides businesses with valuable insights into their phone activity. Some of the benefits you can get from call logging software are:
1. Automate Tasks and Save Time
Call logging software can automate many manual and repetitive tasks like recording call details, routing calls to the right destination, and generating reports. This automation saves employees time and allows them to devote their time to more critical office activities.
2. Easy record-keeping
Call logging software equips businesses with essential call information, including call duration, caller ID, origin of calls, and unanswered calls. Furthermore, it facilitates systematic recording and storage of such data. By leveraging this information, a call center can enhance employee performance and swiftly address customer concerns.
3. Streamline call management and improve data entry
Improving call management and data entry accuracy is essential in any organization. Software with call logs feature enhances call management by providing real-time insights into call activity.
Additionally, it improves data entry processes by automating various tasks and eliminating the need for human intervention.
4. Improve Call Center Operation
As already mentioned, call log software provides sales and marketing teams with a 360° view of the call data. As a result, if any issues arise, supervisors and managers can present these call details as a single source of truth.
Not only this, these call details can be used to adopt suitable call center solutions, optimize workflow processes, identify possible improvements, and allocate resources more efficiently.
5. Enhance Employee Productivity
Call logging software also helps to enhance employee performance and productivity. This software provides details of agents’ call times, handle times, and customer satisfaction scores through which top-level managers can identify which employee is performing well and who is falling behind.
As a result, managers can coach and train struggling agents, thereby improving agent’s performance and productivity.
6. Integration with other business software
Another benefit of call center software lies in its integration capability. You can integrate this software with other business tools, such as CRMs, and access customer data from all platforms, increasing overall efficiency.
What are the Types of Call Logging Software Available in the Market?
1. On-Premises Call Logging Software
It is a type of call-logging software that is installed on a business’s own servers. It can be accessed only from within the business’s in-house network.
It is suitable for small to medium-sized businesses that don’t receive a high volume of phone calls. This type of software offers a high level of customization and more control over the data and how they are stored.
2. Cloud-based Call Logging Software
As the name suggests, cloud-based call-logging software is hosted on the cloud. It can be accessed from anywhere as long as there is an internet connection. In this type of software, data are stored on remote servers.
It is a good option for small to large businesses that need to integrate call logging with other cloud-based applications. It is also best suited for businesses having remote teams. Similarly, it is cheaper than on-premises call logging software.
Top 5 Call Logging Software/Apps in 2023
Krispcall is the most trusted and reliable call center software that provides call logging features as part of its advanced call management features.
What sets KrispCall apart from other service providers is the availability of unified callbox features that display all call logs, including call duration, missed calls, dialed calls, received calls, voicemail details, and other call details under a single dashboard.
With the KrispCall call logging feature there is no requirement to switch between the apps and pages to view these details, making the whole process effective and efficient.
Likewise, users can further filter and search call logs and text messages based on date, time, caller ID, recipient ID, and call status.
- Excellent customer support.
- Reliable and affordable.
- Suited for businesses of all sizes.
- Limited customization in call reports (coming soon).
- Limited integration option.
💰 Pricing: Contact the support team
2. Hub Spot
Hub Spot is another reliable call-logging software. HubSpot’s automatic call logging app makes it easy to keep track of all incoming calls and store conversation details on contact records in the Hub Spot CRM.
In HubSpot’s call logging app, users can record call logs, record associations, record custom notes, activities or tasks, and schedule meetings. One of the standout features of Hub Spot is lead scoring, which can be used to identify your prospects and generate a list of who your team needs to call each morning.
- User-friendly interface.
- Better lead management.
- Must sign an annual contract.
- Professional: $450/ month
- Enterprise: $1200/month
3. Zoho Desk
The Zoho Desk call logging system is another useful option. Zoho Desk is a cloud-based customer service platform that enables businesses of all sizes (small to large organizations, including freelancers) to manage their customer service activities.
Features include support tickets, customer support portals, contract management, and lead management. Moreover, you can integrate this software with Zoho CRM.
As of 2023, more than 100,000 businesses across the globe have trusted this application to manage their call details. So, now it’s your time to purchase this app and automate your call details management process.
- Easy to use.
- 15-day free trial.
- Frequent loss of data.
- No customization options in the lower subscription plan.
- Standard: $20/user/month
- Professional: $35/user/month
- Enterprise: $50/user/month
4. NICE CXone
Nice CXone is another web-web call logging app you can choose. This platform is also available to download on iPhone/iPad. However, it is not available for Android devices. This is the major drawback of Nice CXone.
Talking about its features, this call tracking software comes with several call management features like AI/Machine Learning, notifications, activity tracking, call recording, appointment management, call transcripts, calls tracking, etc., making it suitable for small to large-scale organizations.
- Good uptime.
- Top-notch customer support.
- Android app is unavailable.
- Need improvement in reporting functionality.
Pricing: Contact the customer support team.
5. Five 9
Five 9 is also a good option if you are looking for a call-logging tool. With the capacity to support 6 languages (English, German, French, Spanish, Polish, and Portuguese), Five9 has been able to stand out from the crowd.
Also, many companies, including healthcare, financial services, retail, education, etc., have deployed this software to manage details on phone calls and have seen positive changes in their overall call management process—likewise, the main focus of Five 9 lies in using AI, conversion intelligence, and automation tools to streamline workflow.
- 99.996% of uptime.
- Secure, reliable, and transparent.
- Difficulty in implementation.
- Difficult to reach out to the customer support team.
Pricing: Contact the support team.
📖 Read also: Best Call Tracking Software
How to Choose the Right Call Logging Software?
Choosing the best call log software for your company requires considering several factors. These factors are:
- Ease of use: Choose easy-to-use call-tracking software with a user-friendly interface.
- Built-in analytics: Look for a call logging system that offers a dashboard with built-in reporting and analytics so you can track key metrics such as call volume, call duration, rejected calls, missed calls, and other call metrics from a single dashboard.
- Reliability: The software should record and present data accurately. Additionally, the software should provide regular backups. Before you use software, you can read reviews on various platforms written by users.
- Affordability: You should choose software that offers the best value for your money and comes within your budget. But having said don’t look for cheap software that has limited functionality and features; rather ensure that the software has all the features you are looking for.
- Integration capability: If you have other software solutions in your call center, such as a CRM or help desk system, you should choose a call logging solution that can integrate with them.
- Customer support: The most important thing to consider is the level of customer support the provider provides. From time to time, you may encounter issues and have questions about the software operations. It is, therefore, crucial to choose a provider that offers 24/7 customer support.
Employing call logging software is one of the many ways to improve your call center operation. By utilizing a call log system, you can automate many business repetitive tasks, keep track of vital data easily, increase operational efficiency, and assure data entry accuracy.
If you are also considering deploying cloud-based call-logging software for your business, we recommend you trust KrispCall. KrispCall offers call center software with a call logs feature at an affordable cost. With KrispCall, you can track and record your calls, monitor performance, and record conversations easily. Plus, it is HIPAA-compliant and completely secure.
1. What are the benefits of using a call log template?
A call log template can help you keep track of important information about your calls, including the date, time, duration, caller’s name, and phone number. By analyzing this data, you can enhance customer service and benefit from valuable insights. Additionally, a call log template prevents the risk of missing essential calls.
2. How do I create a call log template?
A call log template can be easily created using a spreadsheet program like Microsoft Excel or Google Sheets. There, you can organize your call information into columns and label them as date, time, caller name, phone number, call duration, call type, and notes. If you need additional fields, you can add them to the template as needed.