5 Best Call Logging Software in 2024

Do you struggle to maintain accurate records of phone conversations in your organization, leading to missed opportunities and customer service lapses? Why might call logging software be the breakthrough solution you’ve been searching for?🤔

As a business expands, the influx of outbound and inbound calls naturally increases. Manually recording this data is not only time-consuming but also prone to errors.

This is where call-logging software comes into play.🌟

Call logging software plays a vital role in keeping track of call data. It consists of various advanced features for reporting, tracking metrics, and analyzing call details.

In this blog post, we will explore the benefits of call-logging software for businesses, how to use call-logging software effectively, and different call-logging software providers.😊

Let’s get started.🚀

What is Call Logging?

Call logging is the process of collecting, analyzing, and organizing details on incoming and outgoing phone calls. The details collected include information on the call’s origin, destination, length, call start and end times, caller ID, and more. Call logging focuses more on technical and statistical data rather than the content of phone calls.

Similarly, Telecommunications providers typically store call logs as “call detail records,” which are automatically generated and can be reviewed later.

Besides this, today, several VoIP business cloud phone systems, such as KrispCall, Zoho Desk, Nice CXone, Five9, Dialpad, and many more, provide call logging features as part of their VoIP features in their subscription packages.            

How Does Call Logging Work?

Call logging is a way for businesses to keep track of phone conversations in a structured manner. It helps to improve customer service, manage calls more efficiently, and gather important data for business decisions. Here’s how it usually works:🌟

Basic Call Logging:

1. Setting Up: The first step involves connecting the call logging software to the company’s phone system. It includes deciding what information to monitor (like how many calls are made, how long they last, etc.), how often you want reports (daily, weekly, etc.), and setting up any alerts for unusual activity.
2. Recording Data: Once everything is set up, the software automatically keeps records of all calls made and received. It notes when the call happened, how long it lasted, the phone numbers involved, and any time spent waiting on hold.
3. Analyzing and Reporting: The software then takes all this call data and puts it into reports that are easy to understand. These reports can help businesses figure out when more staff are needed to handle calls, how to make automated phone systems better, and how to overall make managing calls smoother.

Automatic Call Logging with CRM Integration:

1. Integration with CRM: The call logging software is linked to the company’s Customer Relationship Management (CRM) system. It allows for a two-way exchange of information. When a call is happening, the software can show the caller’s details on the screen. It makes it easier for the person answering the call to provide personalized service.
2. Customization: Administrators can add extra features to the system based on the company’s needs, like scoring potential leads or automatically creating call lists for sales or support follow-ups.
3. CRM Logging: Every call and interaction with a customer is automatically logged into the CRM system, which records everything in one place. It gives everyone involved a complete picture of the customer’s history with the company.

What are the Benefits of Call Logging Software?

No matter the size and type of business, any business can gain maximum benefits from call-logging software.  

It is the tool that provides businesses with valuable insights into their phone activity. Some of the benefits you can get from call logging software are:

1. Automate Tasks and Save Time

Call logging software can automate many manual and repetitive tasks, such as recording call details, routing calls to the right destination, and generating reports. This automation saves employees time and allows them to devote it to more critical office activities. 

2. Easy record-keeping

Call logger software equips businesses with essential call information, including call duration, caller ID, call origin, and unanswere­d calls. Furthermore, it facilitates syste­matic recording and storage of such data. By leve­raging this information, a call center can improve employee performance and swiftly address customer concerns.

3. Streamline call management and improve data entry

Improving call management and data entry accuracy is essential in any organization. Software with call logs feature enhances call management by providing real-time insights into call activity.

Additionally, it improves data entry processes by automating various tasks and e­liminating the need for human intervention. 

4. Improve Call Center Operation

As already mentioned, call log software provides sales and marketing teams with a 360° view of the call data. As a result, if any issues arise, supervisors and managers can present these call details as a single source of truth.

Not only this, these call details can be used to adopt suitable call center solutions, optimize workflow processes, identify possible improvements, and allocate resources more efficiently.

5. Enhance Employee Productivity

Call logging software also helps to enhance employee performance and productivity. This software provides details of agents’ call times, handle times, and customer satisfaction scores, through which top-level managers can identify which employees are performing well and who are falling behind.

As a result, managers can coach and train struggling agents, thereby improving agent’s performance and productivity.

6. Integration with other business software

Another benefit of call center software lies in its integration capability. You can integrate this software with other business tools, such as CRMs, and access customer data from all platforms, increasing overall efficiency.

What types of Call Logging Software are available on the Market?

1. On-Premises Call Logging Software

On-premises call-logging software is a type of call-logging software installed on a business’s servers. It can be accessed only from within the business’s in-house network. 

It is suitable for small to medium-sized businesses that don’t receive a high volume of phone calls. This type of software offers a high level of customization and more control over the data and how they are stored.

2. Cloud-based Call Logging Software

As the name suggests, cloud-based call-logging software is hosted on the cloud. It can be accessed from anywhere as long as there is an internet connection. In this type of software, data are stored on remote servers. 

It is a good option for small to large businesses that need to integrate call logging with other cloud-based applications. It is also best suited for businesses having remote teams. Similarly, it is cheaper than on-premises call logging software.

Top 5 Call Logging Software/Apps in 2024

1. KrispCall

KrispCall is the most trusted call center software, and it provides call logging features as part of its advanced call management features.

What sets KrispCall apart from other service providers is the availability of unified callbox features that display all call logs, including call duration, missed calls, dialed calls, received calls, voicemail details, and other call details under a single dashboard. 

With the KrispCall call logging feature, there is no requirement to switch between the apps and pages to view these details, making the whole process effective and efficient.

Likewise, users can further filter and search call logs and text messages based on date, time, caller ID, recipient ID, and call status.

💰 Pricing

2. HubSpot

HubSpot is another reliable call logging system. Its automatic call-logging app makes it easy to keep track of all incoming calls and store conversation details on contact records in the Hub Spot CRM. 

In HubSpot’s call logging app, users can record call logs, associations, custom notes, activities, or tasks and schedule meetings. One of the standout features of HubSpot is lead scoring, which can be used to identify prospects and generate a list of who your team needs to call each morning.

Pricing:

• Professional: $450/ month
• Enterprise: $1200/month

3. Zoho Desk

Another helpful option is the Zoho Desk call logging system. Zoho Desk is a cloud-based customer service platform that enables businesses of all sizes (small to large organizations, including freelancers) to manage their customer service activities.

Features include support tickets, customer support portals, contract management, and lead management. This software can also be integrated with Zoho CRM.

As of 2024, more than 100,000 businesses worldwide have trusted this application to manage their call details. So, now it’s your time to purchase this app and automate the management of your call details.

Pricing: 

• Standard: $20/user/month
• Professional: $35/user/month
• Enterprise: $50/user/month

4. NICE CXone

Nice CXone is another web-web call logging app you can choose. This platform is also available to download on iPhone/iPad. However, it is not available for Android devices. This is the major drawback of Nice CXone.

Talking about its features, this call logger software comes with several call management features like AI/Machine Learning, notifications, activity tracking, call recording, appointment management, call transcripts, calls tracking, etc., making it suitable for small to large-scale organizations.

Pricing: Contact the customer support team.

5. Five 9

Five 9 is also a good option if you are looking for a call-logging tool. With the capacity to support 6 languages (English, German, French, Spanish, Polish, and Portuguese), Five9 has been able to stand out from the crowd. 

Also, many companies, including healthcare, financial services, retail, education, etc., have deployed this software to manage details on phone calls and have seen positive changes in their overall call management process—likewise, the main focus of Five 9 lies in using AI, conversion intelligence, and automation tools to streamline workflow.

Pricing: Contact the support team.

How to Choose the Right Call Logging Software?

Choosing the best call-logging software for your company requires considering several factors. These factors are:

• Ease of use: Choose easy-to-use call-tracking software with a user-friendly interface.
• Built-in analytics: Look for a call logging system that offers a dashboard with built-in reporting and analytics so you can track key metrics such as call volume, call duration, rejected calls, missed calls, and other call metrics from a single dashboard.
• Reliability: The software should record and present data accurately and provide regular backups. Before you use the software, you can read user reviews on various platforms.
• Affordability: You should choose software that offers the best value for your money and is within your budget. However, don’t look for cheap software with limited functionality and features; instead, ensure the software has all the desired features.
• Integration capability: If your call center uses other software solutions, such as a CRM or help desk system, you should choose a call logging solution that can integrate with them.
• Customer support: The most important thing to consider is the provider’s level of customer support. Occasionally, you may encounter issues and have questions about the software operations. Therefore, choosing a provider that offers 24/7 customer support is crucial.

Wrapping Up

Employing call logging software is one of the many ways to improve your call center operation. By utilizing a call log system, you can automate many business repetitive tasks, keep track of vital data easily, increase operational efficiency, and assure data entry accuracy.😊

If you are also considering deploying cloud-based call-logging software for your business, we recommend you trust KrispCall.

KrispCall offers affordable call center software with a call logs feature. With KrispCall, you can easily track and record your calls, monitor performance, and record conversations. 🚀

FAQ

1. What are the benefits of using a call log template?

A call log template­ can help you keep track of important information about your calls, including the date, time, duration, caller’s name, and phone number. By analyzing this data, you can enhance customer service and benefit from valuable insights. Additionally, a call log template preve­nts the risk of missing essential calls.

2. How do I create a call log template?

A call log template­ can be easily created using a spreadsheet program like Microsoft Excel or Google Shee­ts. There, you can organize your call information into columns and label them as date, time, caller name, phone number, call duration, call type, and notes. If you need additional fields, you can add them to the template as needed.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.