Best Phone Call Management Software

  • Last Updated: 07 Feb 24
  • 16 min read
10 best phone call management software

Tired of navigating a sea of missed calls, dropped connections 🚫 and unable to handle business telecommunication? 

That’s where phone call management software comes in, acting as your virtual switchboard and personal assistant, rolled into one.

But with a multitude of options available, choosing the right phone call can feel overwhelming. 

Fear not, fellow communication warriors! 

In this blog, we handpicked the best phone call management software so that you can make your decision fast to manage all your telecommunication in a single window. 

30 Sec Summary  👇

  • Phone call management software is a platform that allows you to bring together all telecommunications into a single window for efficient call handling, call rounding, call transfer, recording, and so on. 
  • We analyzed the top phone management software based on customer reviews, features, pricing, and customer support. 
  • KrispCall is one of the best phone call management tools in terms of pricing, features, and custom reviews
  • Second: RingCentral can also be the choice to fit your demand for phone management software
  • Third: CloudTalk is also one of the best Phone Call Management Software providers depending on its user-friendly interface and comprehensive features
  • Before deciding on the phone system management software suitable for your needs, consider custom features, pricing, long long-term support.

What is Phone Call Management Software?

Phone call management software is an all-in-one platform that organizes all the telecommunications tasks in a single window including dialing, receiving, routing, transfer, recording, and many more. 

These software are particularly useful for organizations to deal with a high volume of incoming and outgoing calls such as customer support call centers, sales, teams, and contact centers. 

What is Phone Call Management Software
Phone call management software

Example: A company that has to deal with several call activities like directing the call, handling incoming and outgoing calls, call recording, and voicemail management, can implement Phone call management software.

The platform’s user-friendly interface integration capabilities, multi-channel support, and CRM integration can bring together all the activities effectively.

Using this system, you can measure 📊 the calling performance and the team performance in real time. 

What are the Essential Features of Phone Call Management Software?

Phone call management software comes with different types of features. Here are the most common ones that are found in all phone call management software. 

  • Audio conferencing: Using audio conferencing, offices can monitor campaign performance and agents’ performance in real time. Supervisors can also chime in and whisper tips or halt campaigns with unusually high call dropout rates.
  • Automatic call distribution: Automatic Call Distribution (ACD) also known as a telephony system allows automatic distribution of incoming calls in particular departments.
  • Interactive voice response: Callers are given the option of providing access to information without a live agent through interactive voice response, or IVR, which uses prerecorded messages or speech-to-text technology.
  • Call recording: Recorded calls allow you to focus on a call and take notes later when replaying it. To provide a great customer experience, it is important to make customers feel like they are being “heard.”
  • Call Analytics: Call analytics is a technology that uses artificial intelligence to capture data from phone calls. There are several pieces of data included in this report, including the name and number of the caller, the marketing campaign that prompted the call, and the call duration.
  • Third-Party Integration: Customer relationship management (CRM) records conversations, interactions, needs, notes, and contact information. Your teammates can easily look at its records to make decisions if it’s cloud-based and always up-to-date

What are the benefits of using phone call management software for business?

  • Handle all the communication in a single window:  This allows you to bring together all telecommunication activities into a single window for efficient call handling. 📞🖥️
  • Reduce cost: Operational cost is 💰✂️ reduced as several time and money consumed work is performed on a single platform with less efficient effort and use of available integrations and tools.
  • Increase efficiency and productivity:  Features like quick access to information, voicemail management, and cost-saving features can result in 😊📈increased efficiency and productivity.
  • Better customer service: Understanding the customer’s requirements and directing them to the right department in a timely and efficient way 🌟🤝 increases the overall customer experience.
  • Effective time management: You can manage your time when all the incoming and outgoing calls are handled by the appropriate features of the selected phone management software.

10 Best Phone Call Management Software in 2024

Finding the best call management system is an important app decision for both small and large firms. Not only for organizations but also for individuals

Varieties of systems offer varied cobos of call management tools. Additionally, it is easier to Wide range of pricing, features, ease of use, and customer support options that make it easier to make final decisions. 

Here we have listed out the 10 best call management software suitable for you so that you can find the right tool based on comparisons, features, and pricing: 

Here, is what we found and presented in a comparison format. 

PlatformPricing Top Features Best For
KrispCallConferencing, Outlook integration, TelephonyGlobal Calling, Unified Call Box, Virtual Phone NumberInternational Business Call Handling
Cloud Talk Essential: $15/user/month, Standard: $40/user/month, Enterprise: CustomExtensions, Voicemail3 Way Calling, Call TransfersBusiness Calling 
RingCentralcore:$30
Advanced:$35
Ultra:$45
Essential:$20 per user per month standard: $25 per user per month premium: $35  per user per monthUltimate: $33.99  per user per monthCommunication service
GoToBasic:$29, Standard:$39
Conferencing, MeetingCall management secure video conferencing, instant messaging
TalkrouteBasic:$19/ month, Plus: $39/ month, Pro: $59/ month, Enterprise: Contact Sales TeamExtensions, Voicemail, 3-Way Calling, Call TransfersBetter communication with customers
AircallEssential: $30Standard: $70Enterprise: Customized SolutionCalling, Voice broadcast, Call center analyticrevolutionizes communication for businesses
MitelEssential: $20.99Premier: $26.59Elite: $38.49Conferencing,Outlook integration, TelephonySmall Business VoIP Phone System
NextivaEssential: $18.95Professional: $22.95Enterprise:$32.95HD VoIP Phone Service, NextivaONE Appstreamline business communications
Zoom PhoneUS and Canada Metered: $120US and Canada unlimited: $180Global Select: $240Call Recording, Call Transfer, Call ForwardingVideo recording and meeting 
TelzioContact Sales Team International Number Web Phone, Desk Phone Affordable pricing

1. KrispCall

KrispCall is known as the best Phone Call Management Software which provides reliable cloud telephony service making your call effective along with customers, clients, and team members. Moreover, KrispCall offers crystal-clear and smooth calling and a power dialer to make calls faster.

KrispCall one of the best phone call management system
Phone call Management with KrispCall

It has features like send/receive SMS, unified call box, call center, call forwarding, IVR, and dial box that can play a vital role in Phone Call Management Software that enhances your phone call management system. 

Furthermore, you can use the benefit of virtual numbers from anywhere. All you need is internet access. Easily get Local numbers, virtual numbers, Toll-free numbers and port your number by using krispCall which can uplift your local business in any location. 

The complete cloud communication platform KrispCall can be the best contact management software for small businesses.

Make calls in 100+ countries to expand your business and reach out to your clients and customers more easily using KrispCall.  It allows you to make calls at affordable costs and easy-to-use features for any individual are another benefit of the app.

KrispCall helps you to manage your business phone calls by:

  • Unified callbox: By using a unified callbox, you can make and receive calls, send and receive SMS, send private messages, view specific notes from previous calls, listen to recordings of past calls, tag calls, and contacts, and listen and render voicemails from a single window.
  • Call transfer: This feature allows you to switch a call from one user to another which makes it easier to contact a third individual in need.
  • Global Calling: Being very flexible and scalable you can expand your communication system by incorporating essential features offered by KrispCall.
  • SMS filter: The SMS call feature in business phone call management software enables you instant communication and customer engagement.  Also, promotions and marketing to reach a wide audience and drive sales.
  • Call analytics: Allows you to identify call strategies, track conversion rates, and optimize sales approaches. Call analytics makes business leaders transform raw information into real results. 
  • Do Not Disturb Mode: Do not disturb mode tackles unwanted interruptions and helps to create a calm and focused environment by silencing calls, notifications, and alerts, promoting focus or sleep.
  • Call Routing: A call routing system eliminates the need for as many internal call transfers which are detrimental to the caller’s customer experience and are time-consuming for employees.
  • And many more: Also there are more features like mobile apps, auto dialer, call filters, voicemails, call box, IVR and dial group, and so on

💲 Krispcall’s Pricing 

PlansPricing
Essential$15/user/month
Standard$40/user/months
Enterprisecustom`

Read What Business Owners are saying about KrispCall

Switching to KrispCall was a smooth experience. The guys at KrispCall were very helpful. They migrated our VoIP system quickly and also ported our numbers. I was afraid number porting would be a hassle but they resolved it quickly by giving temporary numbers that matched our old numbers until official porting was completed

Ella Anderson

Market Expansion Specialist

❌KrispCall’s Limitations

  • Limited Integrations.
  • Incompatible with Windows and Linux systems.

2. Cloud Talk 

CloudTalk is also one of the best Phone Call Management Software providers. Its user-friendly interface and comprehensive features make it a valuable software that manages phone calls effectively. The main focus of CloudTalk is helping businesses to connect with their customers.

cloudtalk as phone call management tool

It integrates with over 70 popular CRMs, helpdesk tools, and other business applications. This streamlines workflows and eliminates data silos. Likewise, it enables developers to build custom integrations with other tools and platforms.

🔎 Feature of Cloud Talk 

  • Extensions
  • Voicemail
  • 3 Way Calling
  • Call Transfers
  • Campaigns
  • Smart Dialer

💲CloudTalk Pricing

PlansPricing
Starter$25 per user per month
Essential$30 per user per month
Expert$50  per user per month
CustomContact Sales Team

❌CloudTalk Limitations

  • Call Quality Issues
  • Limited customer service is available
  • Missing features and limited integrations.
  • Unstable performance on iOS

3. RingCentral

A call management app RingCentral can also be the choice to fit your demand for the phone management software. You can chat, share files, and collaborate with your teams using RingCentral. 

It provides audio and video conferencing tools that benefit enhanced customer service and improved communications.

Ringcentral as call management system

Intelligent phone solutions RingCentral furthermore benefits organizations with reliable communication power of the cloud, businesses can enjoy a flexible and scalable phone system.  It adapts to their evolving needs. Advanced features such as voicemail, call forwarding, and auto-attendant ensure that your communication infrastructure is efficient and intelligent.

RingCentral Feature

  • Automatic call recording.
  • Call Flip
  • Business SMS
  • Visual voicemail
  • Call from computer softphone
  • Video conferencing

💲RingCentral Pricing

PlansPricing
Essential$20 per user per month
Standard$25 per user per month
Premium$35  per user per month
Ultimate$33.99  per user per month

❌RingCentral Limitations

  • Slow UI
  • Not User-Friendly
  • Connection Issues
  • Bad Customer Service

4. GoTo

GoTo Connect is the all-in-one cloud phone and meeting system that businesses can use anywhere, anytime. The system is customizable, scalable, and easy to use.

GoToConnect as small business phone call system management

 Its cloud-based phone and meeting system offers secure video conferencing, instant messaging, and collaboration tools that keep your employees engaged and efficient even if they are located in remote locations.

 Features of Goto Connect 

  • Call recording
  • Conferencing
  • GoToConnect
  • Meetings
  • Apps
  • Call management features
  • Call queues
  • Chat queues
  • Dial plan flow builder

💲Goto Connect Pricing

Plans Pricing
Basic$29
Standard$39

❌GoTo Connect Limitations

  • Toll-free minutes are limited with all plans
  • Limitations with international calls
  • Limited integration with other tools

5. Talkroute

Talkroute is a virtual phone system that originated to support businesses to manage voicemail, route calls, and communicate with customers via different channels. It provides an audio library that is integrated with a number of prompts for agents to create custom greetings for clients. according to requirements.

Talkroute as call management tool

Features of Talkroute

  • Caller ID
  • Extensions
  • Reporting
  • Call forwarding
  • Custom greetings
  • Live call transfer
  • Text messaging

💲Talkroute Pricing

PlansPricing
Basic$19/ month1 user included$5 per additional user
Plus $39/ month3 users included$5 per additional user
Pro 
$59/ month10 users included$5 per additional user
Enterprise
Contact Sales Team

❌Talkroute Limitations

  • Poor service
  • Limited space in the voicebox
  • Confusing to use

6. Aircall 

Aircall is a leading customer communication platform for tailored for sales and support teams. It stands out effortlessly with major CRMs and other business tools. Some of its key integrations are Salesforce, Hubspot, Intercom, Slack, Gong, and a myriad of other essential platforms. It is designed to meet the demands of small and large sized businesses.

AirCall as phone call management software

Moreover, aircall emphasizes the security and reliability of the conversation. Aircall works with best-in-class global voice carriers and additional local providers in select markets to ensure excellent call quality. Utilizing the Opus codec can provide optimal quality without a drop in call quality, even if the network strength fluctuates. With strong backend connections to our voice carriers, Aircall’s desktop and mobile phone apps are native to each platform

Features of Aircall

  • Easy management
  • Service-level agreement
  • Power dialer
  • Accessible anywhere
  • Call monitoring
  • Smarter calls
  • Speech to text
  • Unlimited concurrent calls

💲Aircall Pricing

PlansPricing
Essentials$30
Standard $70
Enterprise Customized Solution

❌Aricall Limitations

  • pricing is not startup-friendly
  • Limited integrations with CRM
  • Scalability issues

7. Mitel

Mitel Networks Corporation, headquartered in Canada, is a prominent telecommunications company with a noteworthy history. In the early 1990s, Mitel was best known for manufacturing Time-Division Multiplexing (TDM) Private Branch Exchange (PBX) systems and associated applications, but its focus and direction changed significantly as a result of an extensive strategic transformation.

Mitel as phone call management software

Boasting an illustrious 50-year legacy of industry leadership, Networks Corporation is not merely a telecommunications entity but also architect of connectivity, collaboration, and unparalleled customer experiences for businesses worldwide

Features of Mitel  

  • Conferencing
  • Outlook integration
  • Telephony
  • Applications
  • Call routing
  • Deployment flexibility
  • Messaging

💲Mitel Pricing

PlansPricing
Essential$20.99
Premier$26.59
Elite$38.49

❌Mitel Limitations

  • Instant Messaging Restrictions
  • Caller ID and Extension Display Issues
  • Uncertainty in Remote Endpoint Availability

8. Nextiva

Nextiva is also one of the leading Phone call management software. Powered with the AI conversational platform is it integrated with all conversational channels and also by prioritizing the foundational elements of call quality, stability, and trustworthiness Nextiva empowers businesses to create meaningful and tailored connections with their customers.

Nextiva as phone call management software

By offering comprehensive telephone and technology solutions, Nextiva offers a comprehensive range of business communication services to meet the needs of more than 150,000 businesses.

Features of Nextiva

  • Unlimited Calling in North America
  • Unlimited Business Text Messaging
  • Unlimited Online Faxing
  • Unlimited Web Conferencing
  • Team Chat

💲Nextiva pricing

PlansPrice
Essential$18.95
Professional$22.95
Enterprise$32.95

❌Nextiva Limitations

  • not suitable for small business teams
  • Integrations without upgrades
  • Meeting limits for 45 minutes:

9.  Zoom Phone

Zoom Phone being a sophisticated cloud-based communication solution enhances businesses with the capability to smoothly send and receive unlimited calls. As it allows free video calls and recordings. you can also choose Zoom phone if you are looking for low-cost phone call management software.

Zoom as phone call management software

Zoom offers more than just voice services, offering features such as SMS, toll-free numbers, and unlimited auto attendants.  These services make communication easier, more efficient, and more cost-effective for businesses. Additionally, they provide a secure platform for the exchange of sensitive information.

Features of Zoom Phone 

  • Zoom Mobile and Desktop App
  • Screen and application sharing
  • Record meetings
  • Call Transfer
  • Call Forwarding

💲Zoom Phone Pricing

PlansPricing
US and Canada Metered$120
US and Canada unlimited$180
Global Select$240

❌Zoom Phone Limitations

  • Short duration calls (under 3 min).
  • high volume of repeated calls.
  • high volume of unanswered or canceled calls.
  • calls from telephone numbers that have been flagged by other telecom carriers.

10. Telzio

Telzio is designed in the easiest way to set up inbound call routing services. Furthermore, you can add sophisticated features with a few simple clicks that can make remarkable changes to your phone system instantly.

Telzio as phone call management software

Telzio combines a minimalist design aesthetic with high functionality to deliver an interface that enables you to dream up and create your ideal phone system. Also, they take care of all the complicated systems on the backend, so you don’t have to.

Features of Telzio

  • Call Recording 
  • On-Hold Messages
  • Simultaneous Calling
  • International Number
  • Web Phone 
  • Desk Phone 

💲Telzio Pricing

PlansPricing
Type of businessVisit the website

❌Tellzio Limitations

  • Difficult User Interface
  • lack of important features
  • Technical issues

Bonus tips to choose the best call management software

  • Consider integrations: Does the software integrate with your CRM, helpdesk, or other essential tools? Seamless integration saves time and improves data flow.
  • Evaluate scalability: Can the software adapt to your future growth without requiring a complete switch?
  • Check security and compliance: Does the software meet your industry regulations and data security needs?
  • Prioritize user experience: Is the interface intuitive and easy for both agents and callers to use?
  • Look for customization options: Can you tailor the software to your specific workflows and call routing needs?
  • Read user reviews and case studies: See what real users say about the software’s effectiveness and support.
  • Factor in total cost of ownership: Consider not just the software price but also implementation, training, and ongoing maintenance costs.
  • Negotiate terms and pricing: Don’t be afraid to negotiate for a better deal, especially if you’re a larger organization.
  • Start with a free trial or demo: Test the software thoroughly before making a commitment.

Conclusion

Call management tools help you to organize all your telecommunication operations and help to achieve team productivity.

Compare the Call management apps listed above to get a clear idea and take your own sweet time to choose the final one. Above mentioned top call management tools support you in handling queries, quickly assigning calls to team members, and recording discussions for enhanced agent performance evaluation. 

To choose the best call management software for your business, you must consider custom features, affordability, top-notch customer support, and integration capabilities, among other factors.

We suggest you give KrispCall a try, it offers budget-friendly plans, advanced cloud telephony features, and A1 customer support, making it perfect for businesses of any size.

FAQs

What is cloud-based call management?

Cloud-based call management is a type of telecommunication service that uses cloud 

computing technology to handle and optimize various aspects of phone call management. 

What is call management software for small businesses?

Call management software is a type of business communication tool that uplifts small businesses to smooth their phone operations and improve customer service. It offers a variety of features such as virtual phone number, call routing, and call analytics, that can improve customer services and increase productivity 

What is a call management app?

A call management app is a software application that handles and organizes phone calls efficiently. 

Apps like these are commonly used to improve customer service and streamline communication processes in businesses.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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