Best Dialpad Alternatives & Competitors

  • Last Updated: 31 Jan 24
  • 14 min read
Top 10 Best Dialpad Alternatives and Competetiors

Looking for Dialpad alternatives for your business? Or are you just tired of Dialpad AI🤖 and missing human interaction already?

Maybe you want something that fits your business or maybe you just want to explore different options for now. It understandable, not every phone system is suitable for your business.

Whatever might be the case, you don’t have to worry😊 too much. We brought you the best Dialpad alternatives so that you can pick the right one that fits according to your custom business requirements.

🔑 KEY HIGHLIGHTS

  • We Listed the best Dialpad alternatives and competitors along with their pricing, advanced features, and limitations according to users.
  • KrispCall stands out as the best alternative to Dialpad in terms of telephony features, integrations, business needs, and budget-friendly pricing.
  • Grasshopper is the best phone system for solopreneurs and small-sized businesses.
  • Freshwalks and CloudTalk are some of the AI-powered competitors for Dialpad from the list.

What is Dialpad?

DialPad is a comprehensive AI-driven cloud-based business solution designed for customer support, sales, and 💪team collaboration. It focuses on integrating cutting-edge automated features for calls, video meetings, instant messaging, and AI-powered tools for optimal results. 

What is Dialpad

The key feature of Dialpad is a Real-time Assist (RTA) card, that displays prompts during calls whenever particular keywords are mentioned. Due to this, it provides instant coaching support to its users.

Tailored for small to enterprise needs, Dialpad offers business call features and specializes in AI solutions for various industries such as education, healthcare, real estate, retail, and more. 

Why people are looking for Dialpad alternatives?

Dialpad might be one of the best business phone systems out in the market. But at the same time, it is not the only best phone system, it has its own demerits🚫 as well. Due to certain criteria, it might not be suitable for every business model.

Here are some of the drawbacks that are found in Dialpad that have its customers consider looking for Dialpad replacements:

  • Lack of human assistance: Most of Dialpad’s features revolve around AI-powered tools. The same goes for customer service and any assistance, it provides AI-generated solutions due to which users cannot obtain quality answers.
  • Confusing User Interface: Some users find the initial setup and navigation complex, especially for non-technical individuals. You need to invest more time and effort to get familiar with the system.
  • High price rate: You can get exact features or even more with a lower subscription cost with other service providers as well. The price rate might not be suitable for every business as for alternative they will look for other options.
  • Extra charges for AI features: Dialpad is highly AI-centric and unlocking core features that help boost business productivity requires extra cost. However, certain telephony providers will allow you to access every feature without any additional charges or subscription fees.

10 Best  Dialpad Alternatives and Competitors in 2024

Various competitors have emerged in recent days that offer exactly what Dailpad offers. There are now various options for customers and due to this, they can make an easy switch for better options.

Check out the list of 10 best Dialpad alternatives and competitors that are prepared based on the following factors.

  • Cost-Effectiveness
  • Customer Support
  • Telephony Features
  • Integrations
  • Adaptability & Flexibility
  • Solutions According To Business Models
ProvidersPrices & PlansFeaturesBest For
KrispCall.Starting at $15 per monthUnified Callbox, Global Calling, Shared Phone number, Call on Hold, DND, Phone Tree(IVR), Call Analytics, Multiple Phone Numbers Wide range of effective Global Calling capacities with an easy-to-use dashboard.
Ooma.Starting at $19.95 per monthVirtual Receptionist, Call Park Ring Groups, Music on Hold, Extension Monitoring.Hardware devices that replace traditional landline phones and offer advanced, modern features.
CloudtalkStarting at $25 per monthVoicemail, 3 Way Calling, Call Transfer, Smart Dialer, Power Dialer, Call NotesSimplify business communication with its unbeatable user experience and AI-powered tools
8×8Contact sales teamCall Routing, Call Distribution, Visual Voicemail, Analytics & AIUnified communications and collaboration services for every business model.
VonageStarting at $13.99 per user / per monthCall Routing, Real-Time Reporting and Analytics, IVR/ Voice Recognition, Virtual AI AssistantSet of comprehensive key performance indicators (KPIs), and powerful productivity features.
3cxStarting at $175 yearly/ per systemCall & Chat Reporting, Queue Management, Real-Time Monitoring, Third-Party IntegrationsUnified communications to consolidate voice calls, video conferencing, messaging, and other communication channels.
Freshworks Starting at $35 per agent per monthChatbot Analytics, Live Translate, Team Performance Report, 24×7 email and phone supportEffective solutions for customer service, IT service, and CRM.
OpenPhoneStarting at $19 per user/ per monthCall Forwarding, Call Routing, Simultaneous ring, Salesforce Call Tracking, Highly compatible for startups, solopreneurs and remote teams.
GoTo ConnectStarting at $27 per month per userReal-Time Analytics, Caller Hold Time Report, One-click meetings, Customizable Dial PlansCustomizable, scalable, all-in-one cloud phone and meeting system for businesses.
GrasshopperStarting at $17 per month per userCall Blasting, Voice Studio, International Calling, Virtual Fax, Extra ExtensionsEffective features and services required for Small Sized Business

1.KrispCall

KrispCall is the best alternative for Dialpad It consists every everything, from cloud telephony features to budget-friendly pricing. It is the most efficient cloud telephony for modern businesses of all sizes from freelancers, to startups, and big enterprises.

KrispCall Best Dialpad Alternatives

KrispCall is well known for providing multiple types of virtual numbers (local, mobile, toll-free, and vanity phone numbers). Along with 99.99% operational accuracy and 24/7 human customer support for its customers.

It offers advanced features that are a must for businesses like Call analytics to analyze and improve call performance, and customer performance. Along with Unified Callbox to manage all communication tasks related to call logs, SMS, voice mail, and call history within a single dashboard.

Overall KrispCall edges over Dialpad due to its user-friendly dashboard,  advanced telephony features, and easy integration all come with affordable pricing  

KrispCall Features For Every Business Solutions:

  • Unified Callbox: An all-in-one dashboard that displays conversations in a single window.
  • Global Calling: For international phone calls at an affordable price.
  • Smart IVR Menus: To automate pre-recorded messages for clients.
  • Call Routing: No more frustrating hold music or lost transfers.
  • Call Transfer: To enhance service levels for customer loyalty.
  • CRM Integrations‎: Get deeper customer Insights.
  • Call Analytics: Helps businesses to measure what matters most.
  • Shared Number: Allows you to utilize one number to unlock endless potential.
  •  DNS mode for Agents: To block interruptions and maximize focus.
  • Call Forwarding: Tailor your routing to the right agents.

💰 KrispCall Plans & Pricing:

PlanPricing(monthly)Pricing(yearly)
Essential$15 per month$12 per year
Standard$40 per year$32 per year
EnterpriseCustomCustom

❌ KrispCall Limitations:

  • Limited Integrations with CRM platforms.
  • Incompatible with Linux, Max system.
  • Some Features have not been officially launched yet.

Words From KrispCall Customers:

Was working on a project with our marketing team and KrispCall made it super easy. I could create a new workspace and pin messages or an entire conversation. Very handy and efficient.

Conner Miles, Sales Director

2. Ooma

On our list, Ooma is another competitor for Dialpad when it comes to VoIP service providers. It provides internet-driven business communication solutions for both individuals and businesses. The company excels in delivering various features, including call forwarding, voicemail to email, Caller ID, call transfer, additional capabilities, and many more.

ooma as Dialpad alternatives

Ooma offers two different operation models based on residential and enterprise sectors.  For personal and home usage, it brings a solution called Ooma Telo; for business, it brings Ooma Office, Ooma Office Pro, and Ooma Enterprise.

With Ooma maximize output for your business with hybrid 50+ essential business phone features, necessary call center tools, and Salesforce interaction. 

Ooma Features:

  • Virtual Receptionist
  • Call Forwarding
  • Call Park
  • Ring Groups
  • Music on Hold
  • Extension Monitoring
  • Virtual Extensions

💰 Ooma Plan &  Pricing:

Plans Pricing
Essentials$19.95 Per User/Per Month
Pro $24.95 Per User/Per Month
Pro Plus$29.95 Per User/ Per Month

❌ Ooma Limitations:

  • Ooma requires their hardware called the Ooma Telo base station for setup.
  • Limited Features for basic plans compared to other advanced VoIP services.
  • The higher price rate for International calling.
✅Read More: Ooma alternatives and competitors 

3. CloudTalk

CloudTalk is a next-gen AI alternative for Dialpad that helps businesses connect with their customers. Employed by customer service and sales departments, CloudTalk operates on AI technology. It automates tasks and furnishes its users with integrated analytics, enabling them to refine performance and elevate call productivity.

Cloudtalk as DialPad Alternatives

Offering over 70 features and extensive integration options with CRMs and helpdesk tools. CloudTalk provides its agents, with AI-powered insights that collect and analyze calling data, enabling tailored CX solutions aligned precisely with your business requirements.

CloudTalk Features:

  • Voicemail
  • 3 Way Calling
  • Call Transfer
  • Smart Dialer
  • Power Dialer
  • Call Notes

💰 CloudTalk Pricing:

PlansPricing
Starter$25 / month
Essential$30 / month
Expert$50 / month
CustomContact CloudTalk

❌ CloudTalk Limitations:

  • Heavily relies on AI technology only.
  • Alternatives are available that provide more price-friendly subscription plans
  • Lacks User-friendly interfaces for its users.

4. 8×8

Like Dialpad, 8×8 is an efficient cloud-based communication platform that provides businesses with a range of comprehensive services designed to enrich communication channels. Its Unified Communications as a Service (UCaaS) offering is both easy to use and secure, featuring unlimited calling, team messaging, live chat, Three-way calling, online faxing, and various other functionalities.

8x8 as DialPad Alternatives

A standout aspect of 8×8 is its unified communication platform, which consolidates multiple applications and streamlines workflow, enabling better communication and collaboration across different team departments. 

Due to its high levels of data security, privacy, and complaints, 8×8 is highly efficient when it comes to transforming business communications. It delivers a reliable and consistent end-user experience over any type of inconsistent network to overcome both uptime and call quality.

8×8 Features:

  • Communication APIs
  • Call Routing
  • Automated Call Attendant
  • Call Distribution
  • Visual Voicemail
  • Analytics & AI

💰 8×8 Pricing:

  • Contact the Sales Team

❌  8×8 Limitations:

  • Limits SMS Campaign to 48 phone numbers
  • Voicemail messages are limited to 40 messages per extension
👉Readers Also Search For: Best 8×8 alternatives

5. Vonage

With Vonage, you get an easy-to-use VoIP phone system that integrates seamlessly with top sales tools like Salesforce. The Vonage platform offers a user-friendly interface, a set of powerful productivity features, and a set of comprehensive key performance indicators (KPIs). 

Vonage as Dialpad Alternatives

 Calls and video conferences can be handled quickly and easily with Vonage, designed specifically for IT teams. With over 40 features for business telephony, you can increase productivity in your company. Provide your agents with features such as breaking news alerts, leaderboards, and award points to enhance their productivity.

Vonage’s Features:

  • Unified Communications
  • Customer-made Dashboard
  • Real-Time Reporting and Analytics
  • IVR/ Voice Recognition
  • Virtual AI Assistant
  • Dynamic Call Routing

💰 Vonage’s Plans and Pricing:

Plans Pricing
Basic$13.99 per user/ per month
Most Popular $20.99 per user/ per month
Best Valued$27.99 per user/ per month

❌ Vonage Limitations:

  • Limited mobile app features compared to the desktop platform.
  • Limited flexibility and contract issues for users who prefer month-to-month options
  • Limited call recording hours.

6. 3CX

3CX effectively administers dynamic call queues, IVR, and call reporting within the framework of a traditional VoIP phone system. In terms of managing multiple communication channels, such as audio, video, and WhatsApp calls, it proves to be an ideal solution. When you use its framework, your call center can meet a variety of objectives and provide customers with a seamless experience.

3CX as Dialpad alternatives

The seamless integration with Zendesk helps you improve ticket management processes through 3CX call center software. Its enterprise-level features such as click-to-call, call pops, and call journals are integrated to enhance your business functionality. 

3CX’s Features

  • Call & Chat Reporting
  • Queue Management
  • Hot Desking
  • Real-Time Monitoring
  • Third-Party Integrations
  • Ring Group & Welcome Message

💰  3CX’s  Plans & Pricing:

PlansPricing
Small Business$175 per system / per year
Professional$145 per system / per year
Enterprise$180 per system / per year

❌ 3CX Limitation:

  • Requires Technical Expert to Install and Configure
  • Not so user-friendly, might need extra effort to use the platform.
  • Limited Integrations with other popular tools
✅Read More: Top 3CX Alternatives & Competitors in 2024

7. Freshworks

Freshworks is another AI-driven innovational software that edges Dialpad when it comes to fulfilling business needs.  It is highly efficient when it comes to customer service, IT service, and CRM. Operating across multiple international territories, it primarily focuses on customer support solutions, including call center services, ensuring widespread accessibility.

Freshworks as Dialpad Alternatives

Freshworks stands out as the optimal solution for businesses aiming to streamline customer conversations across a myriad of channels, including email, social media, phone, chat, and beyond. Offering budget-friendly pricing tiers, it is accessible across multiple platforms, including Android, iOS, and the Web.

Freshworks Features:

  • Chatbot Analytics
  • Live Translate
  • Team Performance Report
  • 24×7 email and phone support
  • Skill-based routing

💰Freshworks Plans & Pricing:

PlansPricing
Growth$35 per month
Pro$83 per month
Enterprise$131 per month

❌Freshworks Limitation:

  • Confusing and expensive plans and pricing.
  • Not suitable for every business platform.
  • Need help from an expert to understand and use the software.

8. OpenPhone

OpenPhone is a modern cloud-based telephony system, tailored to enhance communication efficiently for businesses, particularly startups and remort teams. It revolutionizes traditional desk phones by introducing a versatile mobile app and web interface, enabling users to make and receive calls, send texts, manage voicemail, and collaborate seamlessly across all their devices.

Openphone as Dialpad alternatives

Businesses can boost team collaboration, elevate customer service, and glean valuable growth insights by utilizing OpenPhone’s communication platform, complete with advanced features and seamless integrations.

OpenPhone Features:

  • Call Forwarding
  • Call Routing
  • Simultaneous ring
  • Salesforce Call Tracking
  • Call Transcription
  • Three-way calling

💰 OpenPhone Plan &  Pricing:

PlansPricing
Starter$19 per user/ per month
Business$33 per user/ per month
EnterpriseContact Sales Team

❌ OpenPhone Limitations:

  • OpenPhone has limited features when compared to advanced VoIP phone systems.
  • Expensive for heavy users 
  • Limited Free Trial which makes it difficult to evaluate the service before committing.

9. GoTo Connect

GoTo Connect is an all-in-one communications solution for small and medium businesses. It’s a combined solution of IT and cloud phone systems that focus on calls, meetings, and messaging. Easier to configure and set all settings with GoTo’s unified admin portal that can work on any platform from your desktop to your smartphone.

Goto Connect as Dialpad Alternatives

GoToMeeting seamlessly connects with platforms such as Salesforce, Outlook, Calendly, Zoho, Google Calendar, ActiveDemand, and numerous others. There are a variety of features available, including screen sharing, unlimited cloud recordings, browser-based meetings, and password-protected sessions.

GoTo Connect Features:

  • HD Video conferencing
  • Real-Time Analytics
  • Caller Hold Time Report
  • One-click meetings
  • Customizable Dial Plans
  • Smart Call Routing

💰 GoTo Connection Plans and Pricing:

PlansPricing
Basic$27 per user per month
Standard$32 per user per month

❌ GoTo Connection Limitation:

  • Subscription Plans are expensive when compared to other competitors
  • Very Few Features are available for Basic Plans compared to Standard.

10. Grasshopper

The last but not the least alternative for Dialpad is Grasshopper. It is a highly efficient virtual phone system for solopreneurs and small businesses that use online platforms for establishing communication. It is a proper fit for small businesses to create a workspace and connect with customers with ease as it operates on both mobile and desktop platforms 

Grasshopper as Dialpad Alternatives

Grasshopper provides its users with different types of numbers such as local, vanity, toll-free, and even allows number porting service. It also offers compact features including automated greetings, Wi-Fi calling, call forwarding, team messaging, virtual receptionist, auto attendant, customer greetings, and numerous others. 

Lastly, you can reach Grasshopper through phone, chat, and email channels to get reliable customer support and services if any issues occur.

Grasshopper Features:

  • Call Blasting
  • Voice Studio
  • Ruby Receptionists
  • International Calling
  • Virtual Fax
  • Extra Extensions

💰Grasshopper Plans & Pricing:

PlansPricing
True Solo$17 per month
Solo Plus$34 per month
Partner$54 per month
Small Business$92 per month

❌Grasshopper Limitations:

  • Not suitable for big business models.
  • Low-performance level when it comes to automation features.
  • Limited features and lack features like call recording, video conferencing, and more.

KrispCall: The best alternative to Dialpad

When comparing🧐 multiple alternatives, it is true that on average Dialpad is a well-balanced phone service provider. 

However, KrispCall outpaces Dialpad when it comes to providing Top-notch features at the most flexible and budget-friendly pricing. On top of that it is user-friendly due to KrispCall’s easy-to-use interface, easy integration with various platforms, and overall customers’ positive feedback.

So what are you waiting for? Get your very own reliable virtual business phone system. Book a free demo. Enhance your business today by Signing up for KrispCall and connecting globally.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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