how to choose ideal voip service provider
  • admin
  • Last Updated: 09 Jun 22
  • 8 min read

How to choose an ideal VoIP service provider for your business?

  • admin
  • Last Updated: 09 Jun 22
  • 8 min read

The role of communication is very huge in this competitive and fierce business ecosystem of today. Communication alone can make all the difference to any business, whether small, mid-sized company, or a multinational corporation. 

VoIP phones offer attractive features, are cost-effective, and require no extensive maintenance, unlike conventional telephone lines. As a result, more and more businesses are adopting VoIP to operate their business. It is expected that global sales of VoIP services will reach $194.5 billion by 2024. Due to all these features, VoIP service providers have become a popular one-stop solution for all types of business communications.

What is VoIP?

VoIP is a technology that allows voice communication over the Internet. VoIP takes audio data and then breaks it down into small data packets. The packets are routed through IP networks until they reach their destination, where they are reformed into audio data thereby making communication possible.

Finding an ideal VoIP service provider for your business

There are a lot of companies claiming to provide the best VoIP service. With no two service providers offering the same features, it can be difficult to select the right provider from a list of options. Below are some tips that may help you make a better and sensible decision.

1. Get to know VoIP first

VoIP stands for Voice Over Internet Protocol. It is a technology that allows phone calls to be made over the internet. This technology allows users to make a voice call over the internet, unlike conventional telephone networks which use the Public Switched Telephone Network (PSTN). 

In this VoIP technology, VoIP systems convert your phone calls into data. This data is then sent over the internet. So, as long as there is an internet connection, it is accessible from anywhere. In comparison to traditional telecommunications, the technology offers mobility and flexibility and this is the prime reason for the increasing popularity of VoIP phones.

2. Understand your company’s communication requirements

Once you are clear about what VoIP is and how it operates, the next task now is to identify how the implementation of the VoIP system will help your business. Nonetheless, you’ll need to start by determining what your business’s communications needs are.

You might start asking the following questions to yourself:

  • Does the business need a specific kind of phone number? Should it have a toll-free number, a local number, or an international number, or a combination of all three?
  • How many outbound calls does your business make?
  • How many inbound calls does your business receive? Is it necessary for you to use call routing?
  • Are there multiple locations for your company?
  • Does your organization have a distributed workforce? Are there remote workers or telecommuters in your company?
  • How often do your teams collaborate?
  • Would you like your business tools to integrate with your communications solution?

These are just a few of the questions you should consider if you are a business owner exploring new phone solutions. Then, choosing the VoIP provider that best suits your needs becomes a straightforward process.

3. Narrow Down VoIP service providers that Fit the Bill

Once you have a detailed list of your VoIP requirements, you should figure out exactly how much you can expect to pay. Start by looking at your current telephone bills and other communication software expenses you incur. 

After this, you need to note down all the features required for you and note down the expenses required for those features. 

Once you are good to go with the VoIP service providers, you now need to identify the type of VoIP service provider you need.

A VoIP service provider is a company that provides VoIP service to its customers. There are a lot of VOIP service providers in the market and most of these fall under the following categories:

VoIP-only providers

VoIP-only providers are the ones that solely focus on providing telephony functions for businesses and consumers. These providers have some basic features included, such as voicemail, call forwarding, and caller ID, but usually, there is no call management capability. You may already be aware of these providers if you are only interested in phone calling functionality.

VoIP with cloud phone system providers

VoIP with cloud phone system providers combines VoIP with cloud PBX to leverage the cloud ecosystem. These providers have VoIP as the foundation of their telephony that is combined together with the advanced routing capabilities of a hosted OBX. Besides offering the ability to place and receive calls over the internet, these companies also provide businesses with call management tools like auto-attendant, answer rules, and virtual extensions.

VoIP as part of unified communications solution providers

These service providers are similar to VoIP with a cloud phone system, but they go beyond VoIP to offer even more. In such providers, different communication tools, such as VoIP, cloud PBX, online meetings, and team messaging, are bundled into one platform. As a result, businesses are able to use a centralized communication platform rather than using different tools from different vendors.

You can now decide what type of service provider is best for you. The third option clearly addresses the vast majority of business communication needs while still improving efficiency and ensuring compatibility between the various solutions on one platform. However, this does not mean that the third option will be the best fit for your business.

4. Security of VoIP

Since VoIP transmits data over the internet, which is a public network, VoIP can’t be considered a secure service. In this way, the data is vulnerable to interception or breaches, especially during transmission.

Thus, you must ensure that your VoIP provider offers strong end-to-end encryption. Furthermore, advanced security options such as multi-factor authentication and secure access to data must also be available.

Some other security practices that top VoIP providers employ include:

  • Audits of data centers on a regular basis
  • Multiple-factor authentication (MFA) support
  • A robust and secure network

5. Customer Support

If the VoIP service is to serve as your primary method of communication with prospects, clients, and colleagues, then timely customer service is essential. VoIP systems can run into problems during initial setup and integration. Thus, it is important to have 24/7 customer support so that issues can be addressed right away.

It’s inevitable that your system will need maintenance, updating, or breakdowns after the service is deployed. So, consider taking a VoIP service where the customer support is trustworthy.

6. Plans and Pricing

Once you’ve selected the VoIP providers who best match your requirements, check their pricing plans. Be sure to include the fees for installation, maintenance, and support in addition to the software and hardware (if any) included in your package.

Make sure you ask about cancellation fees, return policies, and usage restrictions if any. After this, compare the plans and decide which service provider offers the best value for what you’re paying

Making The Right Decision For Your Business

The benefits of VoIP services are boundless. VoIP services are reliable, flexible for remote working, affordable, and easily scalable. And due to the low investment in the hardware and cheap communication rates, they also help you to maximize your business ROI. So if your business needs an upgrade, choosing VoIP telephony services would be a no-brainer. Since you now know all the fundamentals of choosing an ideal VoIP service for your business, shortlisting all the good ones should not be a problem.

Among all, you can find KriscpCall’s VoIP services quite tempting. The softphone service comes with a clean and clutter-free UI with a feature-rich workspace and easy navigation options. You can look at the entire conversation log from its Unified Callbox, a single yet clutter-free communication window.

In addition to fulfilling your regular telephony requirements, you will also get advanced feature to maximize the workflow and team’s productivity. Understanding the business requirement, you can also purchase local, national, Toll-free, shortcode, and international phone numbers for over 100 countries in a hassle-free way. So increasing your penetration in the local market or outreaching abroad should not be a problem. If you already own a certain phone numbers, which you want to enrich with VoIP features, KrispCall can port that as well.

Furthermore, with CRM integrations, you can add more handy features to your VoIP cloud phone nad get richer insights. All these amazing features at the most affordable pricing has made KrispCall the talk of the town lately. If you too are interested in its services, you should give KrispCall a try. They are providing a Schedule Free KrispCall demo now with a virtual phone number and a few credit onboard.

admin

Head of Content @ KrispCall (or, in plain English, I'm the guy responsible for ensuring that every blog post we publish is EPIC).

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