Virtual phone systems establish themselves as cloud-based systems’ leaders in mainstream business communication with the help of their virtual characteristics.
Looking for something good 🤔, you probably got to know about GoTo Connect, a virtual phone provider that is known to be fairly decent in the field 😊. Also, it is a reliable virtual phone service provider that is likely to be the one that comes into the line of sight of many.
Now, we will unravel GoTo Connect pricing, and plans, and features in order to find out if it is a good fit for your business and if is it worth it 💁♂️.
Let’s dive right in.
🔑 KEY HIGHLIGHTS
- GoTo Connect is a multi-cloud base of unified communications service that covers voice, video, and messaging.
- GoTo Connect offers two different plans & options at different prices depending on the team size, features needed, and various requirements: Basic and Standard.
- KrispCall is the best GoTo Connect alternative, with features like a unified callbox, global calling, SMS and voicemail, multiple phone numbers, and custom caller ID.
- KrispCall provides more affordable pricing than GoTo Connect, which includes Essential ($15/month/user), Standard ($40/month/user), and Enterprise (Customized option).
Overview of GoTo Connect
GoTo Connect is a multi-cloud base of unified communications service that covers voice, video, and messaging. All these elements are tailored specifically for enterprises. The main purpose of the platform is to incorporate everything you need for communication, just like coordinated overall communication systems already do.
GoTo Connect supports the basics, such as call routing at desired locations, IVR systems with the ability to route calls to designated departments, and integrations with third-party professional applications, which businesses often use, making it an effective tool for businesses with essential requirements.
It offers a massive set of tools and capabilities, including the GoTo Connect extension app, call forwarding, auto attendants, the GoTo Connect in-network calls and call hunting, and the three-way calling option.
GoTo Connect Plans & Pricing
GoTo Connect offers two different plans & options at different prices depending on the size of the team, features needed, and various requirements. Here’s a detailed description of these plans and their pricing:
1. Basic Plan: $29.00 monthly per user
This plan has the basic features, especially for small businesses since small businesses do not usually need numerous features. Some of the features provided in this plan are:
- 20 users maximum
- All core communication channels
- Instant text response
- 4-user video capacity
- One auto attendant, ring group, and call queue
2. Standard Plan: $39.00 monthly per user
This plan includes standard features for large teams with intricate routing needs, particularly those who make international calls. Some of the features are listed below:
- 50-country unlimited calling area
- Unlimited auto attendant, ring group, call queues
- Call recording
- 150-user video capacity
- Integrations with popular CRMs
Here’s a tabular comparison of both plans:
| Feature | Basic | Standard |
| Price Monthly Per User | $29.00 | $39.00 |
| Toll-free Minutes | 03/minute | 1000 Included per account (.019/minute after) |
| Local, Toll-free & Vanity Number | Yes | Yes |
| Unlimited Calls | Yes | Yes |
| Business SMS | Limited | Yes |
| International Calling | No | Yes |
| Video Conferencing | Upto 150 participants | Up to 250 participants |
| Cloud PBX | Yes | Yes |
| Web Conference & Screen Sharing | Yes | Yes |
| Call Recording | No | Yes |
| Call Analytics & Reporting | Basic | Advanced |
| Integrations | Limited | Vertical-specific integrations |
| 24/7 Customer Support | Self-service only | Yes |
| Mobile Apps (Android & iOS) | Yes | Yes |
Contract Duration and Rates Per Minute
GoTo Connect offers two billing options: at both the monthly and at an annual frequency. The monthly plan is renewed each passing month, but the annual plan is paid for an entire year with a single transaction upon its subscription.
For the per-minute price of international calls, GoTo Connect has rates and offers their consumers a search feature on the webpage to find the rates for calling specific countries at specific numbers, depending on whether they are landline or mobile. With that, users can compare international calling plans and determine which suits their needs best.
Free Trial
It offers users a free trial for those who want to check out GoTo Connect. The GoTo Connect free trial offers users some basic features. Here are some features that come with a free trial.
- Meetings up to 40 minutes
- Screen sharing
- Up to 3 participants
- Live in-meeting chat
- Mobile and browser-based meetings
Comparing Costs with Benefits: Is GoTo Connect Pricing Worth it for Small Businesses?
It has several pricing plans that are a reasonable deal for those small businesses that want to purchase a cloud-based phone system with extensive features. However, when it comes to comparing costs with benefits, GoTo Connect falls short. The reason is small businesses look for things at cheaper prices, and GoTo Connect’s plans are not as comprehensive as they seem.
It is worth considering GoTo Connect alternatives and competitors for the defined set of features. Another thing to keep in mind when deciding on a provider as such is the total cost of ownership and any other fees associated with the service.
GoTo Connect Features & Functionality
GoTo Connect offers a range of pricing plans that provide good value for small businesses looking for a comprehensive cloud-based phone system with advanced features:
- Communication Features: They have some comprehensive communication features such as VOIP phone service along with a team collaboration messaging. It combines nicely with other applications.
- International Calling: While the Basic and Standard plans offer unlimited calling within the US and Canada, international calls are charged per minute. These are specific rates that depend on the country to which the call is routed and the type of number, i.e., landline or mobile. There is a search engine to locate the desired international rates for going with GoTo Connect.
- Add-Ons: Although some of GoTo Connect’s subscription plans include extra features along with the basic VoIP functionalities, other add-ons, such as Contact Center and Customer Engagement, offer special features at an extra cost.
- Virtual Numbers: GoTo Connect also lets users purchase local, vanity, and toll-free numbers with added costs for the following.
- Number Porting: It also provides number porting services however, the per-line fee may be a one-off if you want to transfer active telephone numbers to GoTo Connect.
- Hardware: GoTo Connect supports softphones and mobile devices, including desk phones or headsets, which you must purchase depending on your business’s needs.
On the whole, GoTo Connect can be said to be suitable for small businesses that want to require a rich, expandable phone platform with potential contact center capabilities and should definitely be considered for purchasing.
GoTo Connect for Small Businesses: Pros & Cons
GoTo Connect is a cloud-based business phone system that offers a range of features for small businesses, including:👇
✅ Pros
- International Service: GoTo Connect offers nationwide long-distance service to 52 countries.
- Easy To Use: GoTo Connect offers hassle-free installation that uses a drag-and-drop method to help create working call trees.
- Good Video & Audio Quality: GoTo Connect provides decent audio and video for chats.
- Good for Management: GoTo Connect facilitates video conferences between internal groups for product-related conversations.
- Decent User Experience: GoTo Connect offers clean and consistent softphones for the end user.
❌ Cons
- Limited Meeting in Basic Plan: GoTo Connect offers fewer meetings in the basic plan.
- Lack of Information about Price: GoTo Connect gives little to no information about prices available on the website.
- Absence of Features on Countries: Some locations may not offer all support options, such as 24/7 phone support, with email and online ticketing as the only available options.
- Frequent Technical Difficulties: There might be a lot of technical difficulties which may lead to audio hold-ups and interruptions in meetings and conferences.
- Irregular Software Management: Updates happen infrequently, and there are inevitable quirks with apps that don’t get addressed.
GoTo Connect Vs. KrispCall: Plans & Pricing
As a business owner, choosing a cloud telephone service provider is important to enable efficient communication between your company and clients.
Some of the factors that you should consider are: you should include your specification, your budget, what you want in a server, your features, and how reliable and scalable it is.
If you want to choose the right service provider, we recommend KrispCall. It offers three plans at very competitive prices compared to GoTo Connect and has more advanced features.
For example, KrispCall’s basic plan, which has been dubbed the essential plan, costs $15 per user per month. On the other hand, the GoTo Connect basic plan starts at $29 per month per extension. In this instance, the cost implication for small businesses could be higher.
- Essential: KrispCall’s monthly plan is $15 per user and has many features for small businesses, startups, and freelancers.
- Standard: KrispCall introduced this standard pricing plan, which is $40 per user, mainly for medium-scale businesses and call centers.
- Enterprise: KrispCall’s enterprise plan is for companies with changing requirements. Similarly, this plan allows you to customize it according to your advanced requirements and pay according to the customization.
In that regard, you can confidently consider KrispCall to be one of the leading contenders for your business’s cloud telephone solution. The fact that it is cost-effective yet has advanced telephony features makes it the best choice for your business, as this will ensure that your business grows and can be expanded quickly.
KrispCall: A Cost-Effective Solution For Small Businesses
KrispCall can be regarded as one of the most reliable services for those who expect the best price-to-performance ratio for a scalable and stable telephony service. It offers trust in performance and solutions for small and large companies with feature set options starting at only $15/month.
Some of the features that are provided by KrispCall are:
- Unified Callbox: This is indeed where it’s all at as far as KrispCall is concerned. It is a unifying solution for accessing all your customer chats, calls, SMS, voicemails, and contact information in one place. Likewise, it enables user control, making interactions by avoiding switching between diverse apps to access data.
- Bulk SMS: Messaging the same intended message to several numbers is time-consuming. The Bulk SMS feature from KrispCall enables you to send the same messages to a much wider audience.
- Custom Caller ID: Another special service of KrispCall is having a custom caller ID when calling while hiding the original phone number, which helps regulate privacy. You also find out who is calling and if the incoming call is spam; this is crucial to the firm’s image.
- Advanced Call Management: KrispCall offers advanced call management features like call recording, call monitoring, call analytics, SMS, specific DND modes, etc. These features help you manage calls and minimize or eliminate the possibility of poor customer interaction.
- Virtual Phone Number: KrispCall offers you and your business virtual phone numbers in over 100 countries. It gives you a chance to make your brand visible locally and globally. You can also make calls and track phone numbers, all from the comfort of your home.
- Seamless Integration: KrispCall integrates with popular CRMs and business tools such as HubSpot, Bitrix24, Keap, Microsoft Dynamics 365, Pipedrive, and many more. It combines the system and automates repetitive tasks, saving time, effort, and resources.
KrispCall also offers a free demo trial for customers who want to try KrispCall before purchasing. You can book a demo from the KrispCall website.
Final Thoughts
GoTo Connect is a cloud telephone system provider interested in organizations eager to invest extensively in video links and those who wish to make simple changes to the level of service they receive.
But when considering small businesses that demand powerful communication resource capabilities at affordable prices. GoTo Connect doesn’t measure up because it offers the most developed set of features specifically for enterprise customers.
If you are looking for the best GoTo Connect alternative, KrispCall is the best option for your business. KrispCall has many features and can be used in any business, small or big. It also provides cloud telephony features such as call recording, IVR, call forwarding, call barging, and so on—a perfect match for businesses with complex telephony needs.
FAQ
Is GoTo Connect worth the money?
No, GoTo Connect may not be worth the money for small businesses. GoTo Connect plans to provide limited features, and advanced features require extra charges, which can be expensive.
How much does GoTo Connect actually cost?
The GoTo Connect’s pricing plans start at $29.00 (Basic Plan) and offer a standard plan that costs $39.00.
Is GoTo Connect Good?
GoTo Connect is suitable for businesses that are focused on large-scale video communications and simplified service tiers.
What’s cheaper than GoTo Connect?
KrispCall is cheaper than GoTo Connect. Unlike GoTo Connect, KrispCall offers advanced features within an affordable price range that starts at just $15 per month per user. You can check the product guide for further details.
