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Vonage Pricing: Is It Worth It for Small Businesses?

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Vonage Pricing Is It Worth It for Small Businesses

In today’s communication market, virtual phone systems are getting lots of attention since they have established themselves as the best cloud phones for every business size. 😊

Similarly, before choosing a virtual phone system, we humans compare them to find the one with the best features and pricing. 

While looking for the best, you must have heard of KrispCall and Vonage, two leading virtual phone providers. To know about these top two leading virtual phone providers, keep scrolling.

So, without wasting any time, let’s dive into this blog and learn more about Vonage pricing, its features, additional monthly costs, and its pros and cons.💫

🔑 Key Highlights:

  • Vonage offers a mobile plan for $19.99 per month, a premium plan for $29.99 per month, and an advanced Plan for $39.99 per month.
  • KrispCall is the best Vonage alternative, with features like a unified callbox, SMS and voicemail, global calling, custom caller ID, multiple phone numbers, and more.
  • KrispCall provides more affordable pricing than Vonage, which includes Essential ($15/month/user), Standard ($40/month/user), and Enterprise (Customized option).

Overview of Vonage

Vonage stands out as one of the top choices for cloud-based communication services. It provides many tools and features for businesses to improve and advance their communication and collaboration systems. Vonage provides a unified platform that integrates messaging, calling and video conferencing.

SMBs (Small and medium-sized businesses) are primarily inclined to use Vonage as it offers sophisticated functions for companies that require tailor-made tools. 

Overview of Vonage

As a communication solution, Vonage enables businesses to provide excellent customer experiences by using its enriching communication features, such as the Vonage extension app, call filter, auto attendant, enhanced call forwarding, call hunt, in-network calling, three-way calling, and so on.

Vonage Plans & Pricing

As a cloud-based communication service, Vonage offers three types of plans at different prices based on your requirements. Likewise, detailed information about the plans and pricing is described below:

Vonage Plans & Pricing

1. Mobile Plan: $19.99 per month/extension

The mobile plan includes basic features, particularly for small businesses, since small businesses do not require a lot of features. Some of the features provided in this plan are:

  • Supports desktop and mobile apps
  • Unlimited domestic calling
  • SMS and MMS
  • Voicemail

2. Premium Plan: $29.99 per month/extension

This premium plan includes more features than the starter plan, allowing your business to grow even further. Some of the features that the premium plan offers are: 

  • All features in Mobile, plus:
  • Supports VoIP desk phones
  • Unlimited video meetings (up to 200 participants)
  • Team Messaging

3. Advanced Plan: $39.99 per month/ extension

Vonage’s advanced plan provides advanced features that will help your business communication become more flexible and powerful. Some of the advanced features you will get after purchasing this plan are:

  • All features in Premium, plus:
  • On-demand call recording (15 hours per month)
  • Visual Voicemail (with transcription)
  • Call groups

All these plans are based on your business’s size, and you can purchase them according to your business requirements.

Additional Monthly Costs

With all the pricing mentioned above in the plan and pricing, there are some additional monthly costs that you need to pay for more extra features. Some of the additional monthly costs that you need to pay to get the service are mentioned below in the table:

Additional Feature Monthly Cost
AI virtual assistant $4.99
Business call recording service $49.99
Business inbox $9.99
Call queue $14.99
Conference bridge $14.99
International phone number $9.99
IP phone paging system $4.99
Local business phone number $4.99
Local paperless fax $14.99
On-demand call recording $4.99
Secondary line appearance $14.99
Toll-free company number $39.99
Virtual extension $14.99
Virtual mailbox $4.99
Virtual phone extensions $24.99
Volusion Custom
Vonage Support PLUS $9.99
VonageReach Custom

Contract Duration and Rates Per Minute

The initial duration of the Vonage contract for new users is usually 12 months. Domestic roaming plans, which allow for unlimited local calls, may incur additional per-minute rates for international calls, and these rates vary accordingly. (In case the applicable package includes an allotment of minutes, such extra minutes will also attract such per-minute rates.)

Furthermore, you can also look up the Vonage plans and pricing for the exact MRP of international calls.

Free Trial

Talking about the free trial on Vonage, it does not currently promote a free trial, but it may offer promotional trials occasionally. You can visit their website or contact sales teams for the most up-to-date offers for detailed information.

👋 Take a look at: Best Vonage Alternatives and Competitors

Comparing Costs with Benefits: Is Vonage Pricing Worth it for Small Businesses?

Every cloud communication telephone system provides different features according to the price, which may or may not benefit your business. Vonage is one of the best customer experience(CX) platforms, but there are inevitable costs for specific plans and additional fees for the extra features.

Similarly, Vonage offers limited features for small businesses at $13.99 per month/line. This price range and the features may be pretty expensive and have limitations that companies might not want to adopt. Likewise, Vonage’s price range is higher than its competitors’.

Despite Vonage’s benefits, small businesses may not want to include it in their operations due to its extremely high pricing. You should look for affordable cloud contact software that meets both your company’s needs and your budget. 

Vonage Features & Functionality

Although the pricing of Vonage is expensive, it still provides superb features, and let’s delve into some of those features and functionality of Vonage:

Communication Features:

Vonage offers many communication features to run your business more efficiently. Vonage meetings allow for video collaboration, while the Vonage app center provides productivity tools and advanced call management features such as voicemail to email, visual voicemail, call forwarding, simultaneous ring, and call announcement.

Likewise, these features allow your business and customers to communicate smoothly and collaborate within and between teams.

Customer and Employee Experience

It prioritizes providing an exceptional customer and employee experience. Call screening, call logs, click-to-call, phone dashboard, and HD voice are all available to ensure smooth communication and high-quality calls.

Similarly, these features enable businesses to provide a trustworthy and practical communication experience for their customers and employees.

Intelligent Self-Service

Vonage provides intelligent self-service options through its AI solutions. These solutions use Vonage AI to help businesses create personalized conversations, connections, and engagement experiences.

Moreover, Vonage AI meets the demanding customer engagement needs by providing personalized digital engagement at scale to supplement human-agent interactions.

Integrations with CRM Platforms

Vonage business communications have integration features that allow your businesses to combine seamlessly with various CRM systems, allowing employees to have rich customer data to improve the customer experience.

In addition, the integration capabilities enable businesses to access various applications, including Google Workspace, HubSpot, Microsoft 365, Slack, Zapier, Zendesk, and more, to streamline workflows and improve productivity.

Security

Security is crucial for every business, and Vonage maintains independent and third-party testing measures, such as ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR, to ensure that its security standards comply with GDPR and international privacy laws

Moreover, Vonage’s UCaas features are DSS and HIPAA-compliant, with equivalent certificates available for download. It has also invested in and uses industry-leading security tools to ensure the integrity of its products and services.

Vonage for Small Businesses: Pros & Cons

With every product’s features and benefits, there come pros and cons, which makes the customer think twice about the product. Some of the pros and cons of Vonage for small business are: 👇

Pros ✅

  • Cost-effectiveness: Vonage can be a low-cost solution even during promotions for small teams that want basic features like unlimited calls and mobile apps.
  • Scalable: As you grow your business, you can always add more users to the existing one without changing providers.
  • Feature Variety: Vonage offers a range of features, from basic calling to video conferencing and integrations with other business tools. You even get to choose one that suits the preferences of your clients.
  • Easy to use: Vonage’s reputation for the simplicity of its mobile app and user interface could encourage your team to start working immediately.
  • Reliable Uptime: Vonage provides a 99.99% uptime guarantee, ensuring your communication channels are almost always available.

Cons ❌

  • Limited Features in Lower Tiers: While the mobile plan may be a perfect fit for smaller companies, it could be lacking in features if specialized options such as voicemail transcription or video conferencing are required.
  • Higher Costs for Advanced Features: Plan upgrades, such as call record or auto attendant, could significantly impact prices.
  • Customer Service Concerns: Customers of Vonage will sometimes experience problems with customer service, which is mainly related to the unavailability of 24/7 services.
  • Security Considerations: Thus, users may find Vonage’s security system lacking in severe cases because it does not provide any advanced security features like multi-factor authentication.
👋 Take a look at: Dialpad Pricing, Plans, & Features Breakdown

Vonage Vs. KrispCall: Plans & Pricing

When you own a business, you must have a cloud telephone service provider that can help your team communicate with customers. Likewise, you must choose the right service provider, like KripsCall, based on your needs, budget, features, reliability, and scalability.

In general, KrispCall’s plans and pricing are of three types. They are cheaper than Vonage’s and offer more advanced features. KrispCall’s basic plan, which is the essential plan, costs $15 per user per month, whereas Vonage’s basic plan costs $19.99 per month per extension, which may be expensive for small businesses.

  • Essential: KrispCall’s monthly plan is $15 per user and offers limited features for small businesses, startups, and freelancers.
  • Standard: KrispCall introduced this standard pricing plan, which is $40 per monthly user, mainly for medium-scale businesses and call centers.
  • Enterprise: KrispCall’s enterprise plan is for companies with changing requirements. Similarly, this plan allows you to customize it according to your advanced requirements and pay according to the customization.

Similarly, with this comparison of KrispCall and Vonage, KrispCall could be the best option for you and your business if you want to choose a cloud telephone. Your business can grow and expand quickly with its affordable pricing and advanced features.

KrispCall: A Cost-Effective Solution for Small Businesses

KrispCall is a solid option for businesses that depend on low cost, full functionality, reliability, and scalability. It can be operated without any doubts. KrispCall serves businesses of all sizes, and its features can be adjusted based on business needs from just $15 per month.

Some of the features provided by KrispCall are:

  • Unified Callbox: This is indeed where it’s all at as far as KrispCall is concerned. It is a unifying solution for accessing all your customer chats, calls, SMS, voicemails, and contact information in one place. Likewise, it enables user control, making interactions by avoiding switching between diverse apps to access data.
  • Bulk SMS: Messaging the same intended message to several numbers is a time-consuming procedure. With this in mind, the Bulk SMS feature from KrispCall enables you to send the same messages to a much wider audience. 
  • Virtual Phone Number: KrispCall offers you and your business a virtual phone number in more than 100 countries. It gives you a chance to make your brand visible locally and globally. You can also make calls and track phone numbers, all from the comfort of your home.
  • Custom Caller ID: KrispCall’s custom caller ID feature protects the caller’s original phone number by hiding it on the receiver’s device and controlling privacy. It also lets you know who is calling and whether the incoming call is spam, helping you create a professional company image.
  • Advanced Call Management: KrispCall offers advanced features like call recording, monitoring, analytics tools, SMS, DND modes, filter calls, etc. These features help you manage calls and minimize or eliminate the possibility of poor customer interaction.
  • Seamless Integration: KrispCall integrates with popular CRMs and business tools such as Salesforce, HubSpot, Bitrix24, Keap, Microsoft Dynamics 365, Pipedrive, and many more. It combines the system and allows AI to automate repetitive tasks, saving time, effort, and resources.

Final Thoughts

Vonage is undoubtedly one of the best cloud telephone systems. However, due to its high pricing and complex features, it might not be worth the money for small-sized businesses. On the other hand, enterprises with complex communications needs may want to consider Vonage because it provides a wide range of features that can benefit large companies.

However, If you’re looking for the best alternative to Vonage, then KrispCall is the best option for your business. Whether you’re running a small business or an enterprise, KrispCall offers features and supports companies of all sizes. Furthermore, KrispCall includes features such as call recording, IVR, call forwarding, call barging, and much more, making it ideal for businesses searching for advanced cloud telephony capabilities.🌟

FAQs

Is Vonage worth the money?

No, Vonage may not be worth the money for small businesses. Vonage plans provide limited features, and advanced features require extra charges, which can be expensive.

How much does Vonage actually cost?

The Vonage phone plan costs $9.99. This price is comparable to business plans that range from $14.99 to $39.99 per line per month, with a savings discount for each additional account added. 

What’s cheaper than Vonage?

KrispCall is cheaper than Vonage. Unlike Vonage, KrispCall offers advanced features within an affordable price range.

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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