Best 1-VoIP Alternatives for Business Telecommunication in 2024

  • Last Updated: 31 Jan 24
  • 12 min read
Best 1 VoIP Competitors and Alternatives

Is your 1-VoIP phone system in 2024 causing call quality issues, missing key features🧐, or requiring high prices? 

The digital world is constantly evolving, and businesses need communication solutions that integrate seamlessly with their processes. 

You should consider alternatives if you are disappointed with the features of the 1-VoIP phone system, potential customer service issues, or any other dissatisfaction.

In this article, We have selected the top 10 1-VoIP alternatives and competitors, Professionally chosen to calm your frustrations.

🔑 Key Points

  • We compared the features and pricing structures of various alternatives to 1-VoIP, helping readers make informed decisions based on their business needs and budget.
  • KrispCall stands out as one of the top 1-VoIP alternatives due to its affordability, cutting-edge features, high call quality, and 24/7 customer service.
  • Zoom is a videotelephony application that allows you to share audio, video, and your Windows screen freely, making it a better option than 1-VoIP.
  • Before deciding on the best option to 1-VoIP, compare pricing, schedule free demos, perform free trials, and read user reviews and long-term support.

Let’s get started👇

What is 1-VoIP?

1-VoIP is a Voice over Internet Protocol (VoIP) phone service provider offering cloud-based telephony services for residential and business. With the aid of internet connectivity, it enables users to make and receive calls over the internet rather than using a traditional phone line. 

What is 1 VoIP Phone System

Businesses use 1-VoIP primarily to enhance productivity and collaboration by providing an easy-to-use, flexible communication platform.

But, like stars in the night sky, not every shining object is a precious diamond.

1-VoIP lacks features that other systems provide, such as web-based SMS and video conferencing. Although 1-VoIP does have softphone capabilities, the setup isn’t especially clear, and many have stated that the configuration is difficult and burdensome.

What Should You Look for in 1-VoIP Alternatives?

While 1-VoIP is widely recognized as a solid option, it does have limits that encourage consumers to seek alternatives.

People seek a 1-VoIP alternative for the following reasons:

  • Not Advanced Features: Users want cutting-edge features like video conferencing, call notes, unified callbox, call analytics, phone tree (IVR), and many more which may not be completely supported by 1-VoIP.
  • No User-Friendly Interface: Users want a platform with a good intuitive design and simple navigation that provides a smooth and efficient user experience.
  • Poor Customer Support: Quick and skilled support teams who can solve technical difficulties, help with setup and configuration, and give timely responses to any service disruptions.
  • Limited Integration Capabilities: Looking for platforms that seamlessly integrate with other business tools and applications, such as CRM software, and helpdesk software to improve workflow efficiency and collaboration where 1-VoIP integration may be limited.
  • Not Affordable Pricing Structure: Users are looking for cost-effective solutions that offer affordable pricing plans with no hidden fees, and flexible billing options. 

10 Best 1-VoIP Alternatives You Need to Check In 2024

Many alternatives and competitors of 1-VoIP are available in the global market. Several options are available but they may not meet the user requirements.

We have selected the 10 best 1-VoIP alternatives and competitors based on the available features and pricing structure. Here is what we found.

1-VoIP AlternativesFeaturesPricing
KrispCallUnified Callbox, Shared Number, In-app Call Analytics, VoIP/WiFi Calling, Call Forwarding, Smart IVR, DNS Mode for AgentsStarts at $15/user/month
GoTo ConnectCall Forwarding, Call on Hold, Call Routing, Dial-by-Name Directory, Virtual Voicemail, Call Filtering, Custom Messages & GreetingsStarts at $27/user/month
Dialpad Ai VoiceCall Routing, Call Transfer, AI Recap, Custom IVR, $23/user/month
NextivaVideo Calls, Automated Attendants, Instant Messaging, Conference Calls, Call Routing, Mobile Access, Screen Sharing$18.95/user/month
AircallVideo Calls, Automated Attendants, Instant Messaging, Conference Calls, Call Routing, Mobile Access, Screen SharingContact Sales Team
ZoomCloud Recording, Cross-platform messaging, Live Chat, Content Sharing, Integration AvailabilityFree ( but limited Options) Pro Version Starts at $14.99/user/month
RingCentral MVPVideo Meetings & Webinar, Collaboration, Meeting Insights, Ring Out, Team Messaging, Automatic Call RecordingContact Sales Team
OpenPhoneVoicemail to Email, Automated Attendants, Browser Extension, Conference Calls, Screen SharingStarts at $19/user/month
PodiumCall tracking, Chat and Messaging, Media Monitoring and Reporting, Activity DashboardStarts at $249/month ( 1000 contacts and up to 3 team members can utilize it )
Vonage Business CommunicationsAuto dialer, Custom greetings, Call Forwarding and Recording, IntegrationsContact Sales Team

1. KrispCall: Best Cloud Phone System for Modern Business

KrispCall is one of the best alternatives to 1-VoIP. It is a cloud-based telephone technology that allows businesses to seamlessely communicate via the internet. It has provided services in over 100+ countries and earned the trust of over 4500+ consumers worldwide

KrispCall the best alternative of 1-VoIP

KrispCall offers cutting-edge features, such as unified callbox, call recording and call forwarding, voicemail, phone tree (IVR), call analytics, DND mode, and many more. Additionally, KrispCall also provides toll-free, local, mobile, and national phone numbers in over 100 countries. You can also integrate KrispCall with several business tools or CRM software, improving workflow of businesses.

As a result, KrispCall stands out as the best 1-VoIP alternative because it is easy to use, affordable, has an intuitive UI, and provides excellent customer service 24/7.

KrispCall vs 1-VoIP

Features KrispCall1-VoIP
Ease of useEasy to use and user-friendly interfaceSometimes interface is quiet confusing
Pricing StructuresAffordable for all kind of businesses($15/month/user)Cheaper but limited features ($14.97/month)
Video ConferencingVideo Conferencing is availableLacks video conferencing
Application AvailabilityAvailable on Web, Android and iOSLacks Web-Based SMS Capabilities
SetupSetup is easy and straightforwardSetup isn’t particularly straightforward

🔍KrispCall Features that make the best alternative to 1-VoIP:

  • Global Calling: Make international calls online without any network issues.
  • Phone Tree (Smart IVR): Handles incoming calls efficiently, and routes calls to different agents/departments.
  • In-app Call Analytics: Tracks all the inbound and outbound call data of clients, agent’s performance, and overall business operations.
  • CRM Integrations‎: Combine with CRM tools to improve the business communication between organization and consumers.
  • Shared Number: Share one single number with multiple people within an organization or team.
  • DND mode for Agents: Agents can stop accepting calls by scheduling themselves on or off duty.

💲KrispCall Pricing:

Essential$15/user/month
Standard$40/user/month
EnterpriseCustom Pricing

What our Customers are Saying

“KrispCall has been a great tool for my business. It’s become easy for our team to talk with each other and share contacts. We integrated our Slack account with KrispCall, so calling our clients has been easier.” – Robert Smith, Business Development/ Tech and E-commerce

“I have been using KrispCall for a few months and it’s so easy to manage contacts. I mostly use their mobile app to talk to clients. It’s like using any other chatting apps, very easy to navigate, call up contacts and look into contact history. KrispCall has been just great for handling client calls and passing calls down to my team.”  – Betty Preston, Business Development Manager.

❎KrispCall Limitations 

  • Noncompatible with Windows, Mac, and Linux systems
  • Limited Integrations
  • Bulk SMS features, are still in progress.
👉 Try KrispCall Now! Book a free Demo

2. GoTo Connect

GoTo Connect is best substitute of 1-VoIP. It is a cloud phone system which is primarily created for small and medium-sized organizations, offering a comprehensive phone, meeting, and messaging solution.

Goto Connect as 1-VoIP Alternatives

GoTo Connect have been active for some years and is well-known for its user-friendly design, comprehensive administrative features, and 24-hour support, making it a valuable telecommunications and team-building solution for a variety of industries.

🔍GoTo Connect Features:

  • Phone Calls
  • Video Calls
  • Instant Messaging
  • Screen Sharing
  • Conference Calls
  • Desk-to-Desk Calls
  • Video Conferencing

💲GoTo Connect Pricing:

BasicStarting at $27.00/user/month
StandardStarting at $32.00/user/month

❎GoTo Connect Limitations:

  • Limited Integration
  • The basic plan limits video conferencing to four participants and 40-minute meetings.
  • Connection issue: User needs highly stable connection.
👉 Also Read: Best GoToConnect Alternatives and Competitors

3. Dialpad Ai Voice

Dialpad Ai is a cloud communication platform powered by artificial intelligence(AI) that offers real-time transcription, actionable insights, and workflow automation for business communication.

Dialpad as 1-VoIP Alternatives

With Dialpad Ai you can set up new business phones within a minutes and you can seamlessly switch between calls, video, and texting from a single unified workspace. AI Voice works smoothly with other business-critical platforms such as Google, Microsoft, Salesforce, and others.

🔍Dialpad Ai Voice Features:

  • Ai chatbots
  • Ai Messaging
  • Video Conferencing (Ai meeting)
  • Hold Music
  • Call Record
  • Automated Attendants

💲Dialpad Ai Voice Pricing:

StandardStarting at $23/user/month
ProStarting at $35/user/month
Enterprise Contact Sales 

❎Dialpad Ai Voice Limitations:

  • Must be upgraded to pro version in order to access Integration. 
  • Complicated user interface and is tough to navigate.
  • 24/7 customer support needs to be upgraded.

4. Nextiva

Nextvia is another pickup for 1-VoIP alternative. It offers an all-in-one platform that integrates telephone, SMS, video, email, and customer service tools.

Nextiva as 1-VoIP Alternatives

Nextiva offers a variety of products, including sales tools, VIP phone service, email marketing automation software, contact center solutions, and video conferencing.  It improves the customer experience by utilizng AI/Automation tools and sales technologies.

🔍Nextvia Features:

  • Call Recording
  • Call Forwarding
  • SIP Trunking
  • Voicemail
  • DND Mode
  • Call Analytics
  • Auto Attendent

💲Nextvia Pricing:

EssentialStarting at $25.95/user/month
ProfessionalStarting at $30.95/user/month
Enterprise $40.95/user/month

❎Nextvia Limitations:

  • Limited integrations on the first paid plan 
  • No multi-factor authentication.
  • Customer support needs to be resolved.
👉 You may also like Best Nextiva Alternatives & Competitors

5. Aircall

Aircall is another best alternatives of 1-VoIP. It is communication platform for sales and support team. It uses VoIP technology improve productivity, customer service, and team collaboration.

Aircall as 1-VoIP Substitutes

Aircall integrates with CRM and other business platforms such as Salesforce, HubSpot, Intercom, Slack, and Gong to boost workflow efficiency and productivity. Additionally, it provides virtual phone numbers in over 100 countries. 

🔍Aircall Features:

  • Call Routing
  • Voicemail
  • Smart IVR
  • SMS Business Text Messaging
  • Call Queuing
  • Call Recording
  • CRM Integrations
  • Call Analytics

💲Aircall Pricing:

  • Contact Aircall Sales Department

❎Aircall Limitations:

  • Expensive compared to other VoIP options
  • Lacks a video conferencing feature
  • Customer support needs improvement
  • No calls longer than 7min
  • No more than 100 outbound SMS segments

6. Zoom

Zoom is a videotelephony application that offers online chat and a cloud-based peer-to-peer network. It is accessible on Microsoft Windows, macOS, and other platforms. 

Zoom as alternatives of 1-VoIP

Zoom is also a popular platform for conducting online video meetings. It includes options for sharing video, audio, and screen/windows. Zoom also provides integration capabilities, with over 1500 third-party integrations. 

🔍Zoom Features:

  • Audio Conferencing
  • Video Conferencing
  • CMS Integrations
  • Group Live Chat
  • Voicemail to Email
  • File Sharing
  • Screen Sharing

💲Zoom Pricing:

Basic (Limited Plan)Free
ProStarting at $14.99/user/month
Business$21.99/user/month
Business plus and enterpriseContact Sales

❎Zoom Limitations:

  • Zoom has been criticized for its security vulnerabilities.
  • Some users have reported technical glitches and other issues.
  • Audio and video quality needs to be improved.

7. RingCentral MVP

RingCentral is one of the largest providers of cloud-based business communications and collaboration solutions that seamlessly integrate phone, messaging, video meetings, and contact center capabilities. 

RingCentral MVP as 1-VoIP Substitutes

RingCentral provides businesses with AI-first conversation intelligence, unlocking potential customer and employee interactions to acquire insights and drive business outcomes. It serves a large number of clients and partners worldwide. 

🔍RingCentral MVP Features:

  • Team messaging
  • Video calling
  • VoIP (voice over internet protocol) calling
  • Business app integrations
  • Group collaboration
  • Chat history
  • Screen sharing
  • Call recording

💲RingCentral MVP Pricing:

  • Contact Sales

❎RingCentral MVP Limitations:

  • Supports up to eight lines and 16 desk phones per group
  • Huddle feature is missing
  • Lagging behind 8×8 with desk phone support and integration
👉 Also Read Best RingCentral Alternatives & Competitors

8. OpenPhone

OpenPhone is one of the best competitor of 1-VoIP that provides cloud phone service for any size of businesses. It provides unlimited texting and calling, and supports collaboration through SMS.

OpenPhone as 1-VoIP Alternatives

OpenPhone works on iOS, Android, and web browsers. It also has integration features, which can be easily integrated with CRM and other corporate applications to automate time-consuming tasks.

🔍OpenPhone Features:

  • Call Recording
  • Voicemail to Text
  • Advanced IVR
  • Call Analytics
  • CRM Integration
  • Call Forwarding
  • Call Transfers
  • Number Porting

💲OpenPhone Pricing:

StarterStarting at $19/user/month
BusinessStarting at $33/user/month
Enterprise Contact Sales 

❎OpenPhone Limitations:

  • There is a limit of one laptop or desktop per OpenPhone plan and 33 minutes per day.
  • No video conferencing.
  • No internal group chats or channels.
  • Cannot create hold queues.

9. Podium

Podium is one of the top 1-VoIP substitutes. It is a communication and marketing platform that assists local and international businesses in reaching out to more potential customers and providing better telephony communication experiences.

Podium as  1-VoIP Alternatives

Podium also offers 180+ powerful integrations allowing you create efficient workflow, automate text messages and many more.

🔍Podium Features:

  • Call-to-Text
  • Integrations with CRM and Business Tools
  • Activity Dashboard and Activity Tracking
  • Media Monitoring
  • Voicemail Transcriptions
  • Call Tracking

💲Podium Pricing:

Essential$249/month ( 1000 contacts and upto 3 team members)
Standard$409/month ( Unlimited contacts and unlimited team members )
Professional$599/month ( Unlimited contacts and unlimited team members )

❎Podium Limitations:

  • Highly Expensive compared to other products.
  • Standard or professional plans are required for sending more bulk messages
  • Integration with other platforms is poor.
  • 24/7 customer support needs to be Improved.

10. Vonage Business Communications (VBC)

Vonage Business Communications is a unified communication platform that allows multiple users seamlessly connect via voice, messaging and video, virtually anywhere around the globe.

Vonage Business Communications as 1-VoIP Alternatives

VBC is accessible for both Mac and PC. It also provides integration features by integrating telephony, texting, video conferencing, and corporate applications into a single platform.

🔍Vonage Business Communications Features:

  • Virtual Receptionist
  • Voicemail
  • Call Recording
  • Admin Portal
  • AI Virtual Assistant
  • Call Hold
  • Call Logs
  • DND Mode

💲Vonage Business Communications Pricing:

  • Contact Sales Team

❎Vonage Business Communications Limitations:

  • Limit upto three device only
  • There will be a problem displaying call recording and call holding history

Conclusion

Despite 1-VoIP’s excellent features, there are even better alternatives available on the market. In order to choose the ideal 1-VoIP replacement, you must understand your business needs, as well as your budget.

Based on our review of the top 10 1-VoIP alternatives and competitors, KrispCall stands out as the best affordable 1-VoIP alternative.  

KrispCall offers seamless integration with many business tools and advanced features at a reasonable price, which set it apart from its competitors.

So, what’s the point of waiting😁? Let’s try a KrispCall now.

FAQs

What are some key factors to consider when choosing a 1-VoIP alternative?

The following are some essential factors to consider before choosing a 1-VoIP alternative.

  • Advanced Features and Functionality
  • Integration Capabilities
  • Affordable Pricing Structures
  • Free Demos and trials
  • Security

Do any 1-VoIP alternatives offer international calling with low rates?

Yes, there are several 1-VoIP alternatives on the market that offer international calling to many countries at a reduced cost. KrispCall is one of the top 1-VoIP options for calling internationally due to its excellent call quality and other services at a reasonable price.

Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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