Summarize this blog with:
Missing a call from a client because you stepped away from your desk can lead to lost revenue, and it happens more often than most business owners would like to admit. A reliable call forwarding service helps ensure calls are never missed by allowing your team to receive calls on any device, wherever they are. As modern business phone systems continue to evolve, call forwarding has become an essential feature for businesses of all sizes.
In this guide, we selected the best call forwarding services for business by comparing routing features, pricing, and real user feedback so you can pick the right fit for your team’s size and call volume.
✨ TL;DR
- Quo and KrispCall are best overall for growing teams and affordable for small businesses.
- Dialpad is considered best for AI-driven routing, routing calls based on spoken intent.
- Google Voice offers solid forwarding and spam-blocking at no cost for solo users.
- RingCentral and 8×8 support deep integrations, ring groups, and global calling infrastructure.
- Ooma offers straightforward setup with failover forwarding during outages.
What is a call forwarding service?
A call forwarding service is a forwarding solution that lets you send incoming calls from one phone number to another destination number, like a mobile phone, a second office line, or an AI-powered receptionist. This forwarding system enables businesses to use this service to route calls after hours to on-call staff or AI receptionists. It also helps remote teams answer office calls from their mobile devices.
When someone calls your main number, your service forwarding redirects the call to your chosen destination. The caller experiences a normal connection process while the call goes directly to you. This improves customer satisfaction and your business responsive, ensuring you never miss important calls, even when you’re not at your desk. It also helps you maintain a professional image by using one main number while directing calls anywhere.
Read More 👉: What Does It Mean By “Your Call Has Been Forwarded” & Why It Happens?
How we selected the best call forwarding service for 2026
We evaluated call forwarding providers based on the routing features that matter most to growing businesses: conditional and simultaneous ringing, time-based scheduling, mobile app quality, routing rules, and how easily each platform integrates with existing CRM and helpdesk tools.
We also weighed pricing transparency, business needs, and whether core forwarding features were locked behind high-tier plans or hidden fees. Finally, we cross-reference verified user feedback and G2 ratings to see how each service performs in real-world use.
Why trust our software reviews?
Our reviews are built from a combination of hands-on research, publicly available pricing and feature documentation, and verified user reviews from platforms like G2. We follow our software review methodology to evaluate each provider consistently, while our content update methodology ensures rankings and information stay current as pricing and features change.
We prioritize accuracy and transparency over sponsorship and adhere to our content integrity statement to maintain editorial independence. Our goal is to help business owners cut through marketing claims and compare tools on the criteria that actually affect daily operations: reliability, ease of setup, and total cost of ownership.
Top Call Forwarding Services for Business in 2026
A reliable call forwarding service can help businesses stay connected and improve customer responsiveness. The right call forwarding service can improve call handling and support business growth.
The following providers stand out for their performance, pricing, and ability to support businesses of different sizes.
| Provider | Best For | Starting Price | G2 Rating |
| Grasshopper | Solopreneurs and very small teams | $14 per month | 3.9/5 (162) |
| Dialpad | AI-powered sales and support teams | $15 per user/month | 4.4/5 (4,199) |
| KrispCall | Budget-conscious growing teams | $12 per user per month | 4.5/5 (363) |
| Google Voice | Google Workspace users | $10 per user/month | 4.1/5 (166) |
| RingCentral | Larger teams needing deep integrations | $20 /user/month | 4.1/5 (212) |
| Quo | Modern small teams and startups | $15 per user per month | 4.7/5 (3,394) |
| Nextiva | Growing SMBs wanting an all-in-one platform | $15 /user/month | 4.5/5 (3,590) |
| 8×8 | Global enterprises needing UCaaS + CCaaS | Custom pricing | 4.1/5 (257) |
| Ooma | Small businesses wanting simple, no contract setup | $19.95 per user per month | 4.5/5 (134) |
| Vonage | Team needing CRM-integrated line-based plans | $13.99 per month per line | 4.3/5 (503) |
1. Grasshopper— Best for solopreneurs and very small teams
Grasshopper is a premier virtual phone system that excels as a call forwarding that excels as a call forwarding service by allowing you to route incoming business calls to any cell phone or landline number.
This functions as an intermediary layer that intercepts business calls and redirects them to your preferred device, making it ideal for professionals managing multiple phone numbers.
Key Features
- Voicemail transcription: Reads audio voicemails as text via forwarding app or email.
- SMS texts: Sends and receive tests using your business number.
- Pre-recorded greetings: Plays professional automated menus to route callers.
- Voicemail: Stores business messages separately from personal phone storage.
- Call blasting: Rings multiple phones simultaneously so the fastest answer wins to calls any phone.
Grasshopper Pricing
The Grasshopper pricing is available in three tiered plans, and they are:
- True Solo: $14 per month
- Solo Plus: $25 per month
- Small Business: $55 per month
G2 Rating: 3.9/5 ⭐(162)
User Reviews
Pretty straight forward UI. Phone number, messages, alerts and that’s it. That makes it easy to operate, performance wise it doesn’t require too many stuff like nowadays phones. Pricing is fair for what you pay.
2. Dialpad — Best for AI-powered sales and support teams
Dialpad stands out as a call forwarding service that functions as an intelligent router, intercepting business calls and redirecting them to external hardware based on your exact availability. It handles traditional call forwarding while focusing heavily on automated intelligence, live transcriptions, and unified digital communications for modern teams.
Key Features
- Custom call routing: Directs calls to specific phones based on schedules and availability rules.
- Voicemail forwarding: Automatically routes voice messages directly to specified emails or extensions.
- Built-in call metrics: Tracks real-time data on call volumes, hold times, and performance.
- Call recording: Captures conversation audio automatically or on-demand for training and compliance.
- Better after-hours coverage: Automatically diverts night and weekend calls to on-call workers or answering services.
Dialpad Pricing
Dialpad pricing plan offer an AI-powered platform for calls, messages, and video meetings under the Connect pricing category, with annual billing options in USD.
- Standard: $15 user/month
- Pro: $25 per user/month
- Enterprise: Talk to sales
G2 Rating: 4.4/5 ⭐(4,199)
User Reviews
The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account). And, after dealing with customer support on multiple occasions. They were unable to fix the proble.
3. KrispCall — Best for budget-conscious growing teams
KrispCall is a cloud-based VoIP service that provides robust, customizable call forwarding settings. It allows businesses to redirect incoming calls from virtual numbers to any internal or external phone number.
Businesses can configure call forwarding settings in just a few clicks, making it easy to manage incoming calls across multiple numbers, international numbers, toll-free numbers, and every local number with the appropriate local area code.
How to forward calls using KrispCall?
Follow the steps below to forward calls using KrispCall:
- Step 1: Sign up for a KrispCall account and log in using your credentials.
- Step 2: On the left side of the dashboard, select the number for which you wish to set up call forwarding.
- Step 3: Click on the … (three-dot ellipsis) menu icon next to the selected number, then choose Number Settings.
- Step 4: Scroll down until you locate the Incoming Call Strategy section, then click on Forward Calls.
- Step 5: Input your preferred forwarding number along with the appropriate country code.
- Step 6: After entering the information, call forwarding will be activated instantly. Now any incoming call to that number will be redirected to your specified destination.
Key Features
- Conditional and unconditional routing: Forwards calls based on scenarios (like busy) or redirects all calls automatically.
- Multi-level IVR: Builds layered automated menus to route callers to exact departments.
- Unified dashboard: Consolidates all calls, texts, and voicemails into one central app interface.
- Simultaneous ringing: Blasts incoming calls to several phone numbers at the exact same time.
- Number sharing: Allows multiple team members to manage calls from a single business phone number.
KrispCall Pricing
KrispCall plans offer flexible pricing to suit businesses of different sizes and needs. Here’s how the plans compare.
- Starter: $12 per user per month
- Advance: $32 per user per month
- Max: $48 per user per month
- Enterprise: Custom
G2 Rating: 4.5/5 ⭐(363)
User Reviews
I am using KrispCall 2 years I am very happy with their service. KrispCall dashboard and call recording facilities are very helpful. Now my business stable because of KrispCall virtual phone system. If someone needed international phone number for your business go for KrispCall.
Read more 👉: How to Turn Off Call Forwarding on Any Device?
4. Google Voice — Best for Google Workspace users
Google Voice acts as a free call forwarding hub. It gives you a single phone number that routes incoming calls to your mobile phone, landline, or VoIP. It uses smart technology to automatically block spam calls and convert voicemails into readable text. You can also set specific rules to route certain contacts straight to voicemail or another number.
Key Features
- Ring groups: Rings multiple team members’ phones simultaneously or in sequence on paid accounts only.
- Multi-level auto-attendant: Directs callers through nested phone menus like “Press 1 for Sales” on paid accounts.
- Google Calendar integrations: Syncs your phone availability to automatically route calls based on scheduled calendar meetings.
- Anonymous & spam handling: Flags or blocks suspected spam callers automatically across both free and paid tiers.
- Do Not Disturb (DND): Diverts all incoming calls instantly to voicemail across all personal and business accounts.
Google Voice Pricing
Google Voice plans offer several pricing tiers designed for businesses with different needs. Here’s a breakdown of each plan.
- Starter: $10 per user/month
- Standard: $20 per user/month
- Premier: $30 per user/month
G2 Rating: 4.1/5 ⭐(166)
User Reviews
Not much of anything. It might work for personal use but definitely not the way we needed it to and what we were told would happen.
5. RingCentral — Best for larger teams needing deep integrations
RingCentral offers robust call forwarding through its RingEX platform, allowing you to seamlessly redirect incoming calls to mobile numbers, desk phones, or answering services. You can configure sequential/simultaneous ringing, set custom business-hour schedules, and manage all rules directly via the RingCentral Support portal.
Key Features
- Forwarding rules: Sends calls to any device or number based on time, date, or caller ID.
- Call park: Holds a call in a shared slot so any teammate can grab it using a short code.
- Shared lines: Lets multiple people share one number to answer calls, view status, or make outbound calls.
- Call screening: Asks unknown callers for their name so you can preview, accept, or block the call.
- Sequential ringing: Rings your devices one after the other in a set order until you answer.
RingCentral Pricing
Let’s look at RingCentral pricing:
- Core: $20 /user/month
- Advanced: $25 /user/month
- Ultra: $35 /user/month
- Customer Engagement Bundle: Contact sales
G2 Rating: 4.1/5 ⭐(212)
User Reviews
What I liked the most RingCentral Contact Center is its easy to use interface and the way it brings different communication channels into one platform. It helps manage customer interaction more efficiently, making it easier to track conversations and respond quickly. The call quality is reliable.
6. Quo — Best for modern small teams and startups
Quo (formerly OpenPhone) is a powerful business VoIP platform that features a robust Call Flow Builder, allowing you to easily route incoming calls to external cell phones, landlines, or other devices. Through its visual call flow builder, you can choose to forward phone calls instantly or set up conditional routing so calls only transfer if your team is unavailable.
Key Features
- Shift-based routing: Routes calls only to team members currently on the clock.
- AI Auto-attendant: Directs callers based on spoken words instead of button presses.
- Instant call transfers: Sends live callers to another person or phone number.
- Shared inboxes: Lets multiple employees manage texts, calls, and voicemails together.
- Sona AI agent: Answers questions, takes messages, and routes complex calls 24/7.
Quo Pricing
Quo pricing is designed to scale with your business. Here’s how Quo structures its plans:
- Starter: $15 per user per month
- Business: $23 per user per month
- Scale: $35 per user per month
G2 Rating: 4.7/5 ⭐(3,394)
User Reviews
Quo does a great job of managing my business calls and texts, and allows me to use a separate business and personal phone number from the same device.
7. Nextiva — Best for growing SMBs wanting an all-in-one platform
Nextiva features a visual, drag-and-drop call flow builder to easily map out custom forwarding paths. It combines customer communication tools with deep analytics dashboards to track team performance and response times. The platform helps companies manage their entire customer experience journey from a central dashboard.
Key Features
- Call flip: Allows you to seamlessly transition a live call from your desk phone to your mobile app without hanging up.
- Call forward always: Instantly redirects all incoming calls to an alternate phone number or voicemail.
- Call forward no answer: Sends a call to a predetermined number or voicemail if you do not answer after a set number of rings.
- Call forward selective: Routes specific callers (such as VIP clients) to a specific number or voicemail, while allowing all other calls to ring normally.
- Call forward busy: Redirects incoming calls to another destination if you are already on an active call.
Nextiva Pricing
Nextiva pricing offers three flexible pricing plans, and they are:
- Core: $15 /user/month
- Engage: $24 /user/month
- Scale: $75 /user/month
G2 Rating: 4.5/5 ⭐(3,590)
User Reviews
What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scale well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation.
8. 8×8 — Best for global enterprises needing UCaaS + CCaaS
8×8 is a comprehensive cloud communication platform that offers advanced call forwarding features. It allows you to easily route incoming business calls to external numbers, teammates, ring groups, or voicemail based on certain conditions, such as internet outages, busy signals, missed calls, or specific schedules using the 8×8 Work app.
It handles simple call forwarding through customizable rules, which can be managed directly from the desktop or mobile app.
Key Features
- Custom call handling: Routes calls based on agent availability and rings all connected devices simultaneously.
- Time-based scheduling: Automatically changes call routing and greetings based on your business hours, holidays, or weekends.
- Ring groups: Distributes incoming department calls by ringing a specific team sequentially or all at once.
- One-number access (ONA): This feature connects a single business number to all devices and allows seamless live call handoffs.
- Call queues: This feature holds callers in a virtual line and strategically routes them to the next available agent.
8×8 Pricing
8×8 plans offer a custom pricing model, with quotes provided based on your organization’s requirements.
G2 Rating: 4.1/5 ⭐ (257)
User Reviews
I like the ability to manage calls, queues, chats, emails, and other channels all in one place. Once it’s set up, the platform is easy to learn and navigate. I also appreciate the support team’s professionalism and responsiveness when issues come up. Transferring calls across queues works cleanly and intuitively, which creates less friction in day-to-day use.
9. Ooma — Best for small businesses wanting simple, no-contract setup
Ooma offers robust, cloud-based call forwarding across both its residential and business systems. It allows users to route incoming calls to mobile phones, landlines, or answering services, and features failover forwarding to redirect calls during internet outages.
Key Features
- Outage safety net: Forwards calls to a backup number during internet or power drops.
- Mobile app integration: Lets you use your business number on iOS and Android devices.
- Simulated & single ringing: Plays a ring sound to callers while routing to a single device.
- Virtual receptionist: Greets callers and directs them to extensions using a menu.
- Custom ring options: Rings multiple phones at once or sequentially in a specific order.
Ooma Pricing
Ooma’s pricing is designed to fit businesses at every stage of growth.
- Essentials: $19.95 per user per month
- Pro: $24.95 per user per month
- Pro Plus: $29.95 per user per month
- Enterprise: Custom Pricing
G2 Rating: 4.5/5 ⭐(134)
User Reviews
The Clear call quality was great, the software itself is very easy to navigate. Set up can be done with minimal effort.
10. Vonage – Best for teams needing CRM-integrated line-based plans
Vonage includes call forwarding as a core feature of its communications platform. Rather than just offering basic call redirecting, it functions as a flexible intelligent call routing suite designed to ensure no incoming leads or customer calls are missed.
Key Features
- Follow me routing: Rings a designated sequence of numbers in order until you answer.
- Simulring: Rings up to five different devices simultaneously so you never miss a call.
- CRM integration: Connects phone data with Salesforce, HubSpot, or Zoho via Vonage integration suite.
- Quick code activation: Uses star codes (like *72) to instantly toggle forwarding from your desk phone.
- Conditional forwarding: Routes call only when your line is busy, unanswered calls, or completely unreachable.
Vonage Pricing
Vonage plans offer three pricing plans, including Mobile, Premium, and Advanced.
- Mobile: $13.99 per month per line
- Premium: $20.99 per month per line
- Advanced: $27.99 per month per line
G2 Rating: 4.3/5 ⭐(503)
User Reviews
Calling off shore candidates and some of its features like parking a call and merging lines. Also it maintains a distinguished contacts book for employees as well.
How to choose the right call forwarding service for your business?
Choosing the right call forwarding service means aligning your communication tools with your team’s size and daily call volume. Evaluate providers based on routing capabilities, call forwarding software integrations, and mobile accessibility to ensure your business remains connected and highly professional.
Here is how to choose the right call forwarding service:
- Assess your routing needs: Determine if you need basic one-to-one forwarding or complex conditional routing like ringing multiple team members sequentially.
- Check for time-based routing: Select a system that allows you to set customized schedules so phone calls automatically route to staff during office hours and to voicemail after hours.
- Review mobile app capabilities: Choose a service with a robust mobile application so your team can safely manage forwarding rules and change routing destinations on the go.
- Consider software integrations: Pick a platform that connects directly to your existing customer relationship management software to log every inbound call automatically.
- Evaluate setup and maintenance costs: Compare pricing tiers per user and ensure the provider with a free trial or 14-day free trial does not charge hidden fees for standard features like simultaneous ringing.
Get a phone system that works for your business with KrispCall
Choosing the right call forwarding service is only part of building an effective business phone system. You need a solution that not only routes inbound calls to the right person but also helps your team stay connected, manage customer interactions, and scale as your business grows.
KrispCall combines flexible call forwarding with a complete cloud phone system designed for modern businesses. Along with conditional and unconditional call routing, it offers multi-level IVR, virtual phone numbers, CRM integrations, AI-powered features, and a unified dashboard, all in an easy-to-use platform.
Whether you need calls to any phone, support for working remotely, or unlimited calls, KrispCall provides the tools you need to manage business calls efficiently without the complexity or cost of traditional phone systems.
Ready to see KrispCall in action?
Request a personalized demo, and let us show you how we can help elevate your business telephony conversations.
