Are you looking to port your existing EE phone number to KrispCall? Then we’ve got you covered.
Porting your EE phone number to KrispCall is a simple process that allows you to keep your familiar number while enjoying KrispCall’s benefits. With KrispCall, you can enjoy better service, more affordable plans, additional features, and other possibilities.
In this blog post, we’ll walk you through the step-by-step process to port EE phone numbers to KrispCall. We’ll also look at some factors to consider before initiating the porting process and some mistakes that can cause porting delays.
So, let’s get started.
Porting Requirements (To Be Considered Before Porting Out Your EE Phone Number)
To avoid any issues that may arise during the porting process, it’s essential that you consider some factors before initiating the process. Some of the important things to consider are explained in detail below:
1. The Number Must Be Portable
First and foremost, ensure that the EE phone number you wish to port to KrispCall is portable. KrispCall generally supports the porting of all types of EE phone numbers, but in the rear scenario, there can be some geographical restrictions.
Our Number Porting Eligibility Checker tool makes it easy to check the portability of your existing EE phone number. You just have to enter the phone number, select the phone number type, and click the “Check Porting” option. If your number is eligible, you’ll receive a confirmation message indicating that you can port the number to KrispCall.
2. The Number Must be Active
Besides being portable, the number must also be active and in use. An inactive number can’t be ported.
If the EE number you wish to port is currently inactive, contact the EE service provider and request that they activate your number. Only then you can proceed with porting.
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3. The device Should Be Unlocked
If your phone is locked to EE’s network, you’ll need to unlock it before porting out the number to KrispCall. Contact EE to unlock your device if needed.
4. Clear Outstanding Payments
Likewise, you need to ensure that your EE account has no outstanding payments or dues. Unclear bills can delay the porting process. Hence, you must clear any outstanding bills or balances to avoid complications during the porting process, as presenting a clear bill is mandatory.
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5. Submission of Necessary Documents & Information
Lastly, you need to submit some documents and information to KrispCall, which includes;
- Phone numbers
- Letter of Authorization (LOA)
- A recent phone bill dated within 30 days
- Service address
- Regulatory Compliance
- Porting Authorization Code (PAC)
Information and Document Requirements (For UK Local, National & Toll-free Phone Numbers)
Here is the list of the documents and information you need to submit to port EE phone numbers (local, national, and Toll-free numbers) to KrispCall:
1. Phone Numbers
You need to provide a list of active EE phone number (s) you wish to port to KrispCall, either attached to a spreadsheet or pasted into the email body. Make sure the phone number is in E.164 format.
An E.164 is an international telephone numbering plan that ensures each device connected to the PSTN has a globally unique number. E.164 number format starts with the (“+”) signs, followed by country code and subscriber number with area code. The phone number can have a maximum of 15 digits.
For example, [+] [44] [xxx] [xxxx] [xxxx].
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2. Letter of Authorization (LOA)
Next, you must submit a Letter of Authorization (LOA). The LOA verifies your ownership of the phone number and provides essential information required for seamless number porting. It also allows KrispCall to act as your agent and send EE a porting request on your behalf.
💡 Important things to consider regarding LOA:
- The LOA should be dated within the last 30 days.
- If you’re porting both geographic (Geo) and non-geographic (Non-Geo) numbers, fill in separate LOAs for each type.
- Fill the LOA digitally, with only the signature being handwritten.
- Add EE as the “Current Retailer” and leave the “New Provider” field blank.
- Include the email contact of your current provider (EE).
- Ensure the site address mentioned is in the United Kingdom.
→ LOA Template for EE Phone Number
3. Regulatory Compliance
Regulatory compliance refers to adhering to the rules and regulations set by regulatory authorities. It is necessary to ensure legal compliance and avoid any potential issues with porting.
Here’s a table that outlines the information typically required for RC approval:
| Information | Description | Additional Comments |
| Account Name | Name associated with the phone number account. | ⚠️Missing any information will lead to rejection |
| Account Number | Unique identifier for your phone service account. | ⚠️Missing any information will lead to rejection |
| Company Name & Registration Number (if applicable) | The registration number for your business and the name of your business if the phone number is associated with it. | ⚠️Missing any information will lead to rejection |
| Photo ID | A copy of your government-issued photo identification (passport, driver’s license, etc.). | ⚠️Missing any information will lead to rejection |
| Address | A copy of your proof of address. (Government-issued ID showing your local address, Utility bill, Tax notice, etc.) | ⚠️Missing any information will lead to rejection |
4. Most Recent Phone Bill
Another document you need to submit is the most recent phone bill from EE, dated no more than 30 days ago. Nonetheless, ensure the phone bill shows your account details and any outstanding payments.
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5. Service Address
Lastly, you must provide the service address associated with the EE phone numbers. The service address can be anywhere in the world.
Information and Document Requirements (For UK Mobile Phone Numbers)
For porting UK mobile phone numbers, you’ll need to gather and submit the following documents and information to KrispCall:
1. Phone Numbers
First and foremost, you must provide a list of UK mobile phone number (s) you wish to port to KrispCall. Make sure the phone number is in E. 164 format.
- 164 number format starts with the (“+”) signs, followed by country code and subscriber
number, and is up to fifteen digits long.
For example, [+][44] [xxxx] [xxxxxx].
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2. Regulatory Compliance
RC refers to adhering to the rules and regulations set by regulatory authorities. Ofcom (Office of Communications) sets those regulations for mobile number porting.
Here’s a table that outlines the information typically required for RC approval:
| Information | Description | Additional Comments |
| Account Name | Name associated with the phone number account. | ⚠️Missing any information will lead to rejection |
| Account Number | Unique identifier for your phone service account. | ⚠️Missing any information will lead to rejection |
| Company Name & Registration Number (if applicable) | The registration number for your business and the name of your business if the phone number is associated with it. | ⚠️Missing any information will lead to rejection |
| Photo ID | A copy of your government-issued photo identification (passport, driver’s license, etc.). | ⚠️Missing any information will lead to rejection |
| Address | A copy of your proof of address. (Government-issued ID showing your local address, Utility bill, Tax notice, etc.) | ⚠️Missing any information will lead to rejection |
3. Porting Authorization Code (PAC)
Porting Authorisation Codes (PAC) allow you to switch service providers and keep your old number.
Follow these steps to get PAC from EE:
- Visit the Leave EE page.
- Login with the correct email address/ username and password.
- Choose to change mobile provider.
- Once you request a PAC, EE will immediately send you a text message with your PAC. This text message also includes a link to your online account and switching information.
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4. Most Recent Phone Bill
You must provide your most recent bill to port your UK mobile phone number. The bill should include your name, address, account number, phone number(s), billing period, charge breakdown, and any outstanding payments.
In addition, ensure that the bill is current (dated within 30 days) and accurately reflects your current account status.
How to port EE phone numbers to KrispCall?
Follow these steps to port EE phone numbers to KrispCall:
Step 1: Check the portability of your EE phone number using our number porting eligibility checker tool. If you encounter issues while using the tool, contact us via live chat or email at [email protected] or [email protected].
Step 2: If the number is portable and you want to continue the porting, submit your request via live chat or email.
Step 3: After receiving your inquiry, our support representative will contact you and explain the required documents and information.
Step 4: As directed by our support agent, email your documents to [email protected]. You should provide all necessary documents and information. (The required document for porting mobile and local numbers is described above).
Step 5: If all the provided documents are accurate and in the required format, we will approve your port request.
Note: You must keep your phone number active throughout the porting process.
Step 6: You will be notified once the porting has been successful, and you can easily access the number via KrispCall.
Step 7: You can now cancel your current EE’s service plan.
What rejections can cause porting delays?
Several rejections can lead to delays in the porting process. Here are common rejection reasons:
1. Invalid/Incorrect Site Address
Porting delays can occur when you provide the wrong site address. Hence, you should ensure that the address provided matches what your current provider has on record. If you’ve moved premises, you should update the address accordingly.
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2. Network Provider/RH Blocking the Port
Porting rejections also occur if your current network provider blocks the porting request. It happens if you haven’t informed your current provider beforehand about your intention to port away your numbers, outstanding payments, contract violations, etc.
3. Incorrect line type
Providing an incorrect line type also causes rejection, which causes porting delays. Thus, it’s essential that you double-check which type is your number, whether multi-line or single-line, to avoid errors.
4. Incorrect number details
If you provide incorrect number details, such as an incorrect Main billing number (MBN), a missing DDI range, or associated numbers, it can lead to rejections. You should consult your current provider if there are any numbers attached to the number you wish to port. After that, you should include all relevant numbers in the porting request.
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5. Inactive number
This rejection typically means that these numbers are not currently in service with your current carrier. It can also mean that you have outstanding charges on the account. If your numbers are inactive, contact your current carrier to reinstate them.
6. No service with LCP
Porting delays also occur if you provide an incorrect Losing Communication Provider (LCP) on the Letter of Authorization (LOA). To avoid this, confirm with your current provider who the actual LCP for the number is.
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What are the common reasons for a rejected port?
Common reasons for rejected ports include;
- Incorrect Postcode: You must ensure that the postcode you provide matches your current service provider’s records.
- Single- vs. Multi-Line Geographic Numbers: Associated numbers must be ported together as a range. Contact your current service provider to find out if your number is single- or multi-line.
- Incorrect Current Provider and/or Range Holder Information: Verify the accuracy of the information regarding your current provider and the range holder of your phone number(s). Any inaccuracies can lead to rejection.
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FAQs
How do I transfer my EE phone number to another carrier?
To transfer your EE phone number to another carrier, follow these steps:
- Choose a new service provider and send them a porting request.
- Obtain a Porting Authorization Code (PAC).
- Submit necessary documents like PAC, LOA, phone bills, etc to a new carrier.
- Wait until the porting process is complete.
How can I get my PAC code from EE?
You can get your PAC code from EE through two methods;
▶️ 1st method:
- Visit the Leave EE page.
- Login with the correct email address/ username and password.
- Choose to change mobile provider.
- Once you request a PAC, EE will immediately send you a text message with your PAC. This text message also includes a link to your online account and switching information.
▶️ 2nd method:
- From the number you wish to port, text PAC to 65075.
- After some seconds, you will receive a PAC code via a text message from EE.
