Are you looking to switch to KrispCall while retaining your Fizz mobile phone number?
It is easy to port Fizz mobile phone numbers to KrispCall. The process is easy and straightforward, and once it is finished, you can immediately enjoy KrispCall’s advanced VoIP call management features.
Discover how you can begin the smooth process of porting your Fizz phone number to KrispCall through this guide.
Porting Requirements (To Be Considered Before Porting Out Your Fizz Mobile Phone Number)
Before initiating the porting process, there are a few things you need to consider. Some of the important things to consider are explained in detail below:
1. The Number Must Be Portable
Firstly, it’s crucial to confirm if your Fizz Mobile phone number is eligible for porting to KrispCall. KrispCall generally accepts the porting of all Fizz mobile phone numbers; however, to be safe, verifying portability before proceeding is a good idea.
You can conveniently check the portability of your Fizz Mobile number using our Number Porting Eligibility Checker tool. Simply enter your Fizz Mobile phone number and select the phone number type, then click the “Check Porting” button. If your number is eligible, a confirmation message will appear.
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2. The Number Must be Active
Additionally, ensure that your Fizz Mobile phone number is active. Inactive or suspended numbers cannot be ported, so it’s essential to have an active number to initiate the porting process. Also, you shouldn’t cancel the current Fizz mobile phone plan until the porting process is completed.
3. Device Should Be Unlocked
You should also make sure your device is unlocked and compatible with KrispCall’s network. If your device is locked to Fizz Mobile, contact them to request an unlock code before proceeding with porting.
4. Clear Outstanding Payments
Before initiating the porting process, you should also clear any outstanding payments or bills associated with your Fizz Mobile account. This includes settling any outstanding balances related to phone bills, call charges, devices, or contractual obligations.
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5. Submission of Necessary Documents & Information
You’ll need to prepare and submit some documents and information for the porting process. These documents include a Letter of Authorization (LOA), Customer Service Record (CSR), recent phone bill, and account number. Ensure that all submitted documents are current and accurate.
Information and Document Requirements (To be submitted to KrispCall)
Some documents and information you need to submit to KrispCall for porting Fizz’s mobile phone number include the following;
1. Phone Numbers
You need to provide the phone number(s) you intend to port from Fizz to KrispCall. Ensure that this phone number is in correct format. A complete and correct Canadian phone number consists of 11 digits and looks like this: +1-XXX-XXX-XXXX.
Where,
- +1 is the country code
- The first 3 digits (XXX) is the area code
- The remaining digits (XXX-XXXX) are the remaining phone number.
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2. Letter of Authorization (LOA)
You must also submit a signed Letter of Authorization (LOA) dated within the last 30 days. LOA verifies your ownership of the number and authorizes KrispCall to execute the porting process on your behalf.
While issuing the LOA, make sure the name and address on the LOA match those on your Fizz account and that it contains all porting numbers.
Follow this instructions to fill out the LOA form:
| Field | Instructions to fill | Additional Comments |
| Customer Name | The Customer Name is the name of the admin or the owner, and it should appear exactly as it does on the on-file records of the current carrier or the CSR (if the service is under the name of an individual). | ⚠️Incorrect information will lead to rejection |
| Business Name | Name of the business as mentioned on on-file records of the current carrier or the CSR (If the service is in your company’s name). | ⚠️Incorrect information will lead to rejection |
| Service Address | Note that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers’ release; the address must match their records. | ⚠️Incorrect information will lead to rejection |
| Account Number | Please ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them). | ⚠️Missing information will lead to rejection |
➡ LOA Template for Fizz Mobile Phone Number
3. Customer Service Record (CSR)
While not mandatory, submitting a Customer Service Record (CSR) can speed up the porting process. The CSR provides overall account information, including your address, phone number, and billing details, held by Fizz.
4. Most Recent Phone Bill
You should also provide KrispCall with the most recent phone bill (dated within 30 days). This bill is an additional means of verifying your account information. If you have questions about what information to include on bills, you can contact our support team by live chat, phone, or email.
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5. Account Number
The last information you need to provide to KrispCall is the account number associated with the Fizz mobile phone number. To get your account number, go to “My Plan” and then click on the “Manage” option. Under your telephone number, you’ll find your 8-digit account ID, starting with 2 or 3.
If you are still unsure how to obtain these, follow our instructions or contact Fizz directly.
| Field | Instructions to fill | Additional Comments |
| Account Number | Please ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them). | ⚠️Missing information will lead to rejection |
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How to port Fizz Mobile phone numbers to KrispCall?
Porting Fizz mobile phone numbers to KrispCall is easy. You just have to submit the necessary documents, follow our support team’s instructions, and wait for the porting process to be completed.
Here’s a step-by-step guide to porting your Fizz mobile phone number to KrispCall:
Step 1: First and foremost, make sure that your Fizz mobile phone number is portable. You can check its portability using our number porting eligibility checker tool. If you encounter any issues while using the tool, reach out to us via live chat or email at [email protected] or [email protected].
Step 2: If your number is portable and you wish to proceed with the porting, submit your request via live chat or email.
Step 3: Upon receiving your inquiry, our support representative will contact you to explain the required documents and information.
Step 4: Follow the instructions provided by our support agent and email your documents to [email protected]. Make sure to include all necessary documents and information in your application.
Step 5: If all provided documents are accurate and in the required format, KrispCall will approve your port request.
Step 6: Our team will then initiate the porting process by sending a request to your current carrier (Fizz). Fizz will then send you a transfer authorization request. You must approve this request within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. If you fail to respond to this text message within the specified time frame, your request to transfer your number will be canceled.
Step 7: Once you’ve sent your reply to the port approval SMS, our support agent will proceed with the further porting process.
Step 8: You’ll be notified once the porting is successful, and you can easily access your number via KrispCall.
Step 9: You can now cancel your current Fizz mobile service plan.
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FAQs
How do I transfer my Fizz Mobile phone number to another carrier?
The process to transfer Fizz’s mobile phone number to another carrier is simple. The first step starts with contacting the new service provider and sending them the porting request. After that, you will have to provide your new carrier with some documents and information. Once the documents are verified, your new carrier will proceed with the transfer process.
How can I get a Fizz Mobile phone number transfer PIN?
Fizz does not have a Transfer PIN for transferring your number.
How long does it take for Fizz Mobile to release your phone number?
Fizz Mobile usually takes up to 2 hours to release your phone number.
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