How to Port Fido Phone Numbers to KrispCall?

  • Last Updated: 26 Mar 24
  • 8 min read
How to Port Fido Phone Numbers to KrispCall

One advantage of porting your existing phone number to another carrier is that you get to use the same phone number even though you are subscribed to a new carrier. 

Likewise, when you port Fido phone numbers to KrispCall, you get better call management features and more control over your calls. The best part is that the porting process is super easy and smooth.

In this guide, we will explain the steps that you must follow to port out your Fido phone numbers to KrispCall. Plus, we will also highlight some requirements you should address before initiating the porting process.

Porting Requirements (To Be Considered Before Porting Out Your Fido Phone Number)

In order to avoid any issues during the porting process, you need to consider several factors before you begin. Below are a few important things to consider:

Porting Requirements (To Be Considered Before Porting Out Your Fido Phone Number)

1. The Number Must Be Portable

First, make sure that the Fido Phone number you wish to port to KrispCall is eligible for porting. KrispCall generally supports all active Fido phone numbers. But, to be on the safe side, it’s always a good idea to check its probability. 

You can use our Number Porting Eligibility Checker tool to determine whether your number is portable. Using this tool is easy. You just have to enter the phone number and select the number type. 

2. The Number Must be Active

The Fido number must also remain active during the porting process. Hence, until the porting is complete, maintain your current Fido service to avoid service interruptions.

Also Read: How to port Bell Mobility phone numbers to KrispCall?

3. Clear Outstanding Payments

Ensure you do not have any outstanding bills with Fido related to call charges, phone bills, equipment fees, or any other bills. If these payments are not cleared, the porting process will be delayed or canceled. 

4. Submission of Necessary Documents & Information

You will also need to submit some necessary documents and information during the porting process. Prepare documents such as a Letter of Authorization (LOA), Customer Service Record (CSR), recent phone bill, account number, and PIN before initiating the porting process. Also, make sure these documents are accurate and up-to-date.

Information and Document Requirements (To be submitted to KrispCall)

These are some essential information and documents that you must submit to KrispCall:

1. Phone Numbers

You must provide a list of the Fido phone number(s) you want to port, either pasted into the body of the email or attached to a spreadsheet. The phone number must be in proper format. Numbers in Canada have 11 digits. The country code +1 is written first, followed by a 3-digit area code and the rest of the number.

The format for a complete phone number in Canada is +1-XXX-XXX-XXXX.

→ Also Check: How to port Telstra phone numbers to KrispCall?

2. Letter of Authorization (LOA)

Another document you need to provide to KrispCall is LOA. The LOA verifies that you are the authorized user of the number. It contains information about the porting number and the owner’s information. LOA also allows KrispCall to make a porting request to Fido on your behalf. It is a mandatory document, and without it, we cannot process a port request.

While issuing an LOA, there are two important things to keep in mind. The first is to make sure it has your signature. Second, ensure the information on the LOA matches the authorized user name and service address provided by your current carrier. Additionally, you must submit an LOA that is dated within the last 30 days to KrispCall.

Kindly follow these instructions to fill out the information on the LOA form:

FieldInstructions to fillAdditional Comments
Customer NameThe Customer Name is the name of the admin or the owner, and it should appear exactly as it does on the on-file records of the current carrier or the CSR (if the service is under the name of an individual).⚠️Incorrect information will lead to rejection
Business NameName of the business as mentioned on on-file records of the current carrier or the CSR (If the service is in your company’s name).⚠️Incorrect information will lead to rejection
Service AddressNote that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers’ release; the address must match their records. ⚠️Incorrect information will lead to rejection
Account NumberPlease ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them).⚠️Missing information will lead to rejection

LOA Template for Fido Phone Number

3. Customer Service Record (CSR)

A CSR contains all the information your existing carrier has about you. You can find information like your address, account type, phone number, and billing address on this document. 

Please note that submitting a CSR isn’t compulsory, but it will greatly speed up the porting process.

4. Most Recent Phone Bill

Another document that you must submit to KrispCall is your most recent phone bill dated within the last 30 days. You can submit either a scanned copy or an electronic version of your phone bill.

Please don’t hesitate to contact our support team via live chat, text message, phone call, or email if you are unsure what information to include in your phone bills.

You Might Be Interested In: How to port AT&T phone numbers to KrispCall?

5. Account Number and PIN

Last but not least, you will need to provide the account number and PIN associated with the phone number you wish to port to KrispCall.

Follow these instructions to get an account number and PIN:

FieldInstructions to fillAdditional Comments
Account NumberPlease ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them).⚠️Missing information will lead to rejection
PINPlease ask your losing carrier if the numbers you are porting have a Port-Out PIN associated with them and provide the same if applicable.⚠️Missing information will lead to rejection

How to port Fido phone numbers to KrispCall?

To port Fido phone numbers to KrispCall, follow these simple steps:

Step 1: Make sure your number is portable first. You can test it using our Phone Number Portability Checker tool. In case of convenience, while using the tool, you can reach out to one of our support representatives via Live Chat or email us at [email protected] or [email protected].

Step 2: If your Fido phone number is eligible for porting, send us an email or make a phone call to request the port. 

Step 3: After receiving your inquiry, our support representative will contact you. He/she will tell you what documents and information you need to provide.

Step 4: Based on our support agent’s instructions, send us your documents by email to [email protected]. Make sure you have included all the necessary documents and info. 

Step 5: Once your submitted documents are verified, our support agent will send a porting request to the losing carrier (Fido). Fido will then send you a port approval SMS text, which you must approve within 90 minutes of receiving it. In the event that you do not reply within the defined timeframe, your request will be canceled, and you will have to start over.

Step 6: Our support agent will begin the porting process as soon as you respond to the port approval SMS.

Note: You must keep your number active throughout the porting process.

Step 7: Once the porting process is complete, you will receive a notification. Now, you can access your Fido phone number from the KrispCall app.

Step 8: You can cancel your Fido plan once your Fido number has been successfully ported to KrispCall.

Also Check: How to port T-Mobile Phone Numbers to KrispCall?

FAQs

How do I transfer my Fido phone number to another carrier?

To transfer your Fido number to another provider, follow these steps:

  1. Send a porting request to the new carrier. 
  2. Submit correct and current documents and information as per the requirements. 
  3. Wait until the porting request is approved.
  4. Once approved, the new carrier will provide the porting date and time.
  5. Follow the new provider’s porting process guidelines and keep in touch with their team.

How can I get a Fido phone number transfer PIN?

Check with Fido’s support team to see if the numbers you are porting have a transfer PIN and request them to provide you with the same.

How long does it take for Fido to release your phone number?

Fido will release your phone number within 2.5 hours after you request it.

Bivek Khatiwada

Bivek Khatiwada is a Senior Analyst at KrispCall with a wealth of knowledge in VoIP, virtual phone systems, and cloud call centers. His expertise allows him to elucidate the benefits and advancements of modern communication technologies.

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