Are you considering to port Rogers phone numbers to KrispCall but unsure about how to start the process? If yes, then you aren’t alone.
Changing carriers poses several challenges for many individuals. Not preparing documents beforehand further complicates and delays the process.
However, with the right guidance and support, you can overcome these obstacles and smoothly transfer your Rogers numbers to KrispCall.
Let’s delve into the steps to effortlessly port Rogers phone numbers to KrispCall, ensuring you a hassle-free transition.
Porting Requirements (To Be Considered Before Porting Out Your Rogers Phone Number)
Before you port out your Rogers phone number to KrispCall or any other provider, there are a few things you need to consider. These include:
1. The Number Must Be Portable
Firstly, ensure that your Rogers phone number is eligible to port to KrispCall. Not all numbers are portable, so checking their portability is a good idea before initiating the porting process.
You can use our Number Porting Eligibility Checker tool to verify whether your phone number is eligible for porting. To use this tool, enter your Canadian Rogers phone number and the phone number type, then select “Check Porting.” If the number is valid, a confirmation message will be displayed stating that it is eligible to port to KrispCall.
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2. The Number Must be Active
Other than being portable, you must ensure your Rogers phone number is active to be eligible for porting. An inactive number can’t be ported.
If your number is inactive or suspended, you may need to contact Rogers to activate it and resolve any outstanding issues before initiating the porting process.
3. Device Should Be Unlocked
Likewise, you must also ensure your device is unlocked and compatible with KrispCall’s network. If your device is locked to Rogers, you may need to contact them to request an unlock code.
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4. Clear Outstanding Payments
You should also ensure that your Rogers account does not have any outstanding payments or bills. This includes any outstanding balances related to phone bills, call charges, devices, or contractual obligations.
5. Submission of Necessary Documents & Information
As part of the porting process, you must also submit a few documents and information. These documents include a Letter of Authorization (LOA), Customer Service Record (CSR), recent phone bill, and account number, and PIN. Also, it is essential to ensure these documents are current and accurate.
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Information and Document Requirements (To be submitted to KrispCall)
These are the documents and information that you need to submit to KrispCall to port out your Rogers phone number. Note that submitting these documents and information is mandatory. We can’t proceed with the porting process without these.
1. Phone Numbers
You must provide the phone number(s) you wish to port out from Rogers to KrispCall either pasted in the email body or attached in a spreadsheet.
One thing you need to consider while providing the phone number is the number format. Make sure that the phone number follows the proper format and is complete. A complete and accurate Canadian phone number consists of 11 digits. The country code +1 is written first, followed by a 3-digit area code and the remaining phone number.
The proper format for a complete phone number in Canada is +1-XXX-XXX-XXXX.
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2. Letter of Authorization (LOA)
To port your Rogers phone number, you must submit a signed Letter of Authorization (LOA) to KrispCall. A LOA verifies that you are the valid owner of the number and authorizes KrispCall to initiate the porting process on your behalf.
A LOA should include all porting numbers, the end user information (you, the number owner), and an electronic or physical signature. Also, make sure the name and address on your LOA match those on your current account with Rogers. Plus, it should be dated within the last 30 days.
Follow these instructions to fill out the LOA form:
| Field | Instructions to fill | Additional Comments |
| Customer Name | The Customer Name is the name of the admin or the owner, and it should appear exactly as it does on the on-file records of the current carrier or the CSR (if the service is under the name of an individual). | ⚠️Incorrect information will lead to rejection |
| Business Name | Name of the business as mentioned on on-file records of the current carrier or the CSR (If the service is in your company’s name). | ⚠️Incorrect information will lead to rejection |
| Service Address | Note that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers’ release; the address must match their records. | ⚠️Incorrect information will lead to rejection |
| Account Number | Please ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them). | ⚠️Missing information will lead to rejection |
➡ LOA Template for Rogers Phone Number
3. Customer Service Record (CSR)
Similarly, you must submit a Customer Service Record (CSR) form. The CSR is a complete record of information Rogers has about you. This document contains crucial information about your account (your address, phone number, and billing address), which is necessary for the porting process.
Note: Submitting CSR isn’t mandatory, but it can significantly assist in speeding up porting.
4. Most Recent Phone Bill
You should also provide the most recent phone bill (dated within 30 days) from Rogers. This bill serves as additional verification of your account details. If you are unsure about what information to include on bills, feel free to contact our support team via live chat, phone call, or email.
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5. Account Number and PIN
Lastly, you need to submit your Rogers account number and any associated PIN. These are essential for confirming your identity and authorizing the porting of your number.
Follow these instructions to get an account number and PIN:
| Field | Instructions to fill | Additional Comments |
| Account Number | Please ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them). | ⚠️Missing information will lead to rejection |
| PIN | Please ask your losing carrier if the numbers you are porting have a Port-Out PIN associated with them and provide the same if applicable. | ⚠️Missing information will lead to rejection |
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How to port Rogers phone numbers to KrispCall?
Porting Rogers phone numbers to KrispCall is easy. You just have to submit the necessary documents, follow our support team’s instructions, and wait for the porting process to be completed.
Here’s a step-by-step guide to porting your phone number to KrispCall:
Step 1: First and foremost, make sure that your Rogers phone number is portable. You can check its portability using our number porting eligibility checker tool. If you encounter any issues while using the tool, reach out to us via live chat or email at [email protected] or [email protected].
Step 2: If your number is portable and you wish to proceed with the porting, submit your request via live chat or email.
Step 3: Upon receiving your inquiry, our support representative will contact you to explain the required documents and information.
Step 4: Follow the instructions provided by our support agent and email your documents to [email protected]. Make sure to include all necessary documents and information in your application.
Step 5: If all provided documents are accurate and in the required format, KrispCall will approve your port request.
Step 6: Our team will then initiate the porting process by sending a request to your current carrier (Rogers). Rogers will then send you a Rogers svc msg. You have to approve this request by replying “YES”. For security reasons, you only have 90 minutes to send your reply. Hence, it’s crucial to respond to this text within 90 minutes to avoid rejection of the port request.
Step 7: Once you’ve sent your reply to the port approval SMS, our support agent will proceed with the further porting process.
Step 8: You’ll be notified once the porting is successful, and you can easily access your number via KrispCall.
Step 9: You can now cancel your current Rogers service plan.
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FAQs
How do I transfer my Rogers phone number to another carrier?
To transfer your Rogers phone number to another carrier, you must first send a number porting request to the new carrier and submit the necessary documents and information. The new carrier will then carry out the porting process on your behalf. However, note that the porting process will not be initiated until you reply to Rogers’ text message with a “YES” response.
How can I get a Rogers phone number transfer PIN?
To get a Rogers phone number transfer PIN, you have to contact the Rogers support team and check if the numbers you are porting have a number transfer PIN. If there is one, ask them to provide you with the same.
How long does it take for Rogers to release your phone number?
Rogers usually takes 2.5 hours to release your phone number.
