Switching from Vodafone UK to KrispCall shouldn’t mean giving up your familiar number. Luckily, you have the option to port Vodafone UK phone numbers to KrispCall.
And with that, not only will you keep your existing number, but you’ll also unlock a variety of advanced VoIP features & functionalities perfect for businesses and individual alike who are seeking to take control of their telephony.
With this guide, we aim to walk you through the process of porting your Vodafone UK phone number to KrispCall and make it more streamlined. Also, we’ll walk you through the steps and requirements to ensure a smooth transition to KrispCall’s cloud phone system.
Porting Requirements (To Be Considered Before Porting Out Your Vodafone UK Phone Number)
There are several things to consider before you begin the porting process. Below are some of the most important things to consider and look into when making your decision:
1. The Number Must Be Portable
The first requirement is that the number you are trying to port must be portable, meaning it can be transferred to KrispCall. And as not all phone numbers can be ported, it is important that you contact Vodafone UK directly before you start the number porting process.
You can conveniently quickly test and check the porting eligibility of your phone number with KrispCall’s Number Porting Eligibility Checker.
2. The Number Must be Active
The next requirement is to make sure the number you are trying to port is active and in use at the time of porting to make the process go smoothly.
That is because any number that has been disconnected or is deactivated cannot be ported. And if any of these said conditions are there and met, then porting cannot be done.
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3. The Device Should Be Unlocked
You also need to make sure that the device you are currently using is not bound to be used only with Vodafone UK’s services.
And if your phone is locked to Vodafone UK, you will have to unlock it so that it can be used with other phone services as well. To unlock it, you just have to reach out to Vodafone UK’s support, and they will usually unlock your phone upon request. But you should remember that there might be a fee or waiting period involved in unlocking your device.
4. Clear Outstanding Payments
Another requirement is that before beginning the process of number porting, you need to make sure all outstanding payments with Vodafone are settled. This includes any pending bills, any pending bills, any late fees, any call/data charges, or contractual obligations to avoid any issues during the porting process.
If you have any of those outstanding, you won’t be able to port your Vodafone UK number to KrispCall.
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5. Submission of Necessary Documents & Information
Lastly, in terms of requirements needed to begin the porting process, you will have to provide some documents and information to KrispCall:
- Letter of Authorization (LOA) issued within the last 30 days.
- Customer Service Record (CSR).
- 6-digit Number Transfer PIN (Porting Authorisation Code, PAC).
- Phone Bill.
Be sure all the information in these documents is correct and up-to-date before submitting them.
Information and Document Requirements (For UK Local, National & Toll-free Phone Numbers)
Now, if you wish to port a UK local, national, or toll-free phone number to KrispCall, you will need to provide the following information and documents:
1. Phone Numbers
This is the phone number (or list of numbers) of your Vodafone UK that you wish to transfer to KrispCall. You have to identify it and find out whether it’s local (specific area code), national (reachable from anywhere in the UK), or toll-free (numbers with prefixes like 0800).
Next provide the information about those in an entirety. It is usually encoded in the E164 format, which begins with the country code (+44 for the UK), followed by the area code (three to five digits), and then the subscriber number (seven digits).
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2. Letter of Authorization (LOA)
Next, you’ll have to provide a LOA, which was dated no more than 30 days ago. Letters of Authorization are necessary because they prove ownership of the number and provide everything required for the number to be successfully ported and transferred. Additionally, this document authorizes the new provider to initiate the porting process on your behalf.
The following are some considerations you should take into account when dealing with a letter of authorization:
- Letter of Authorization dated within the last 30 days. If you want to port both Geo and Non-Geo numbers, please fill in 2 separate LOAs – one for Geo and one for Non-Geo numbers.
- LOA should be filled digitally; only the signature can be done by hand.
- Add the current provider as the “Current Retailer.” Note that you have to indicate a provider that is billing you for the service (it can be either a reseller or a network provider).
- Leave the “New Provider” field blank.
- Email contact of your current provider.
- The site address must be in the United Kingdom.
→ LOA Template for Vodafone UK Phone Number
3. Regulatory Compliance
Regulatory Compliance(RC) ensures you meet the legal requirements for ownership of the number you are trying to port all for so as to prevent fraudulent activity.
These are set by government bodies (Ofcom in the UK), and they are generally required to port certain numbers, especially those used for business purposes.
Below is a table outlining the information typically needed for RC approval:
| Information | Description | Additional Comments |
| Account Name | Name associated with the phone number account. | ⚠️Missing any information will lead to rejection |
| Account Number | Unique identifier for your phone service account. | ⚠️Missing any information will lead to rejection |
| Company Name & Registration Number (if applicable) | The registration number for your business and the name of your business if the phone number is associated with it. | ⚠️Missing any information will lead to rejection |
| Photo ID | A copy of your government-issued photo identification (passport, driver’s license, etc.). | ⚠️Missing any information will lead to rejection |
| Address | A copy of your proof of address. (Government-issued ID showing your local address, Utility bill, Tax notice, etc.) | ⚠️Missing any information will lead to rejection |
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4. Most Recent Phone Bill
It is necessary to provide a digital or scanned copy of the most recent phone bill before initiating the porting process. It must include accurate information about your address, authorized user name, and account number because it acts as proof that you are the account holder for the phone number you’re trying to port.
Be sure your current Vodafone UK phone account does not have any outstanding payments or dues, so as to avoid any issues during the transfer.
5. Service Address
You also need to provide a service address (where your phone service is linked) that can be located anywhere in the world. This doesn’t affect your ability to port the phone number as long as the billing address (linked to the LOA) is in the UK.
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Information and Document Requirements (For UK Mobile Phone Numbers)
In consideration of UK mobile numbers, you will have to provide the following pieces of information and documents:
1. Phone Numbers
Here, you will need to provide information about the mobile number(s) you wish to transfer to KrispCall. Information about your mobile phone number should also be in the should be in E164 format. UK mobile numbers “07” have 11 digits in total and look like this: +44 7XXXXXXXXX (with country code).
2. Regulatory Compliance
Regulatory Compliance (RC) serves the purpose of maintaining compliance to protect consumer rights, ensure fair competition, and maintain network integrity. These regulations and guidelines are set by legal and security government bodies like Ofcom.
RC is needed as it ensures that the phone number you’re porting belongs to you and that the porting request is legitimate and not fraudulent.
An overview of the information typically required for Regulatory Compliance (RC) approval during porting & transfer of a UK mobile number is provided below:
| Information | Description | Additional Comments |
| Account Name | Name associated with the phone number account. | ⚠️Missing any information will lead to rejection |
| Account Number | Unique identifier for your phone service account. | ⚠️Missing any information will lead to rejection |
| Company Name & Registration Number (if applicable) | The registration number for your business and the name of your business if the phone number is associated with it. | ⚠️Missing any information will lead to rejection |
| Photo ID | A copy of your government-issued photo identification (passport, driver’s license, etc.). | ⚠️Missing any information will lead to rejection |
| Address | A copy of your proof of address. (Government-issued ID showing your local address, Utility bill, Tax notice, etc.) | ⚠️Missing any information will lead to rejection |
3. Porting Authorization Code (PAC)
If you wish to port a mobile number provided by Vodafone UK to KrispCall, you also need to provide your PAC. It is a unique reference code that Vodafone UK will provide you upon request. It acts as a key that will allow the KrispCall to access, port, and transfer your mobile phone number.
To obtain a PAC, you need to contact Vodafone UK’s support and request the code.
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4. Most Recent Phone Bill
Lastly, you also need to provide documentation regarding your phone bills. You’ll need to provide the most recent ones as proof of ownership and account details. This document usually contains information such as the name of the account holder, the billing address, the telephone number, and the current service plan.
How to port Vodafone UK phone numbers to KrispCall?
You can use the following steps to port your Vodafone UK number to KrispCall:
Step 1: Use our Porting Eligibility Checker tool to determine whether your phone number can be ported. Contact our support team at [email protected] or [email protected] if you encounter any issues with the tool.
Step 2: If the number is portable and you would like to port it to KrispCall in case the number is portable, please contact us via live chat or email.
Step 3: As soon as we receive your inquiry, a member of our customer support team will get in touch with you and explain the required documents and information.
Step 4: Upon being contacted, send your documents to [email protected]. It is important that you send all the necessary information and documents along with your mail.
Step 5: If all of the documents you provided are accurate, the porting request will be approved.
Step 6: Once we have received approval of the port request, our porting team will forward it to Vodafone UK. A confirmation SMS text message will be sent to you from Vodafone UK once the port has been approved. You must approve your Port request within 90 minutes of receiving it. If you don’t respond within that period, your request will be rejected.
Step 7: Once you respond to the port approval SMS, our support agent will begin the porting process.
Note: While porting, the phone number must remain active.
Step 8: When the porting has been completed, you will be notified of it, and then you will be able to access the number through KrispCall.
What Rejections Can Cause Porting Delays?
1. Invalid/Incorrect Site Address
Typos in the number itself, a wrong account number associated with the number, or your current carrier or account details can lead to porting delays. If you want to overcome these, make sure the information is correct and resubmit the request.
2. Network Provider/RH Blocking The Port
If the phone number you’re trying to port has been disconnected or inactive for a certain period (depending on the Responsible Organization, RHs policy), the porting request will be delayed or rejected. This rejection often occurs due to outstanding balances, contractual obligations, or other restrictions.
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3. Incorrect Line Type
Keep in mind that phone lines come in different types, like landlines, mobile numbers, virtual numbers, etc. And each type has a different porting procedure. If the information about the line type you provided during the porting request doesn’t match the actual type on your current carrier’s system, it will be flagged.
4. Incorrect Number Details
If you provide incorrect number details about the account number, PIN, or other identifying details to KrispCall and they do not match the records of your current carrier, it can result in delays. Ensuring accuracy in these details is crucial to avoid delays.
5. Inactive Number
If the mobile number you are trying to port is inactive or not in service, the porting request is sure to be delayed. In order to port your number smoothly to KrispCall, you need to make sure that it’s an active number and in service.
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6. No Service With LCP
Delays due to “No Service with LCP” occur when the Local Control Point (LCP) does not have a service that lets any number be ported. It won’t be possible to port your number if they do not offer such services.
What Are The Common Reasons For A Rejected Port?
- Incorrect information about the postcode.
- Single- Vs. Multi-Line Geographic Numbers: If the numbers are associated with each other, they should be ported as a range. Contact your current service provider to determine whether your number is a single-line or multi-line number.
- Incorrect Current Provider And/Or Range Holder Information: You may need to get in touch with your current provider and the range holder of your phone number(s).
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FAQs
How do I transfer my Vodafone UK phone number to another carrier?
In order to transfer your Vodafone UK number to another provider, you need to call their customer service department at 191 on your Vodafone phone or 033 3304 0191 on any other phone to acquire your PAC number. You can also Text ‘PAC’ to 65075 from your Vodafone phone to do so.
After that, follow these steps:
- You will need to send a porting request to your new carrier.
- Provide accurate and updated information and papers as required.
- Wait patiently for the approval of your porting request.
- After the new carrier accepts your request, it will inform you of the time and date of the porting.
- Keep in touch with the new provider’s team to ensure that the porting process is proceeding smoothly.
How can I get a Vodafone UK phone number transfer PIN?
To get a Porting Authorization Code (PAC) or Transfer PIN from Vodafone UK, you need to call Vodafone UK’s support by dialing 03333 040 191 or texting “PAC” to 65075 or making a call to 191 from your Vodafone phone.
How long does it take for Vodafone UK to release your phone number?
You can expect your phone number to be released by Vodafone UK within two working days.
