How to port Freedom Mobile phone numbers to KrispCall?

  • Last Updated: 28 Mar 24
  • 8 min read
How to port Freedom Mobile phone numbers to KrispCall Virtual Cloud Phone

Porting your existing Freedom Mobile phone number to a cloud-based VoIP service improves connectivity and allows you to reach out to anyone from any place.

When you switch your Freedom Mobile phone number to KrispCall, you can better manage your telephone conversations with advanced call management features. The best part is it is super easy to port your Freedom Mobile phone number to KrispCall virtual cloud phone.

In this article, we’ll show you how to port Freedom Mobile phone numbers to KrispCall, breaking down the steps you need to take. We’ll also talk about what you need to do before you start the process.

Porting Requirements (To Be Considered Before Porting Out Your Freedom Mobile Phone Number)

To avoid any issues before and while porting your Freedom phone number to KrispCall, here are some requirements to consider:

Porting Requirements (To Be Considered Before Porting Out Your Freedom Mobile Phone Number)

1. The Number Must Be Portable

The first thing you need to know is that the Freedom Mobile phone number you wish to port must be eligible for porting to KrispCall. To verify whether your phone number is eligible, you can use our Number Porting Eligibility Tool.

2. The Number Must be Active

After verifying, ensure the phone number you wish to port is active. Inactive or suspended numbers can’t be ported. If the phone number is inactive or suspended, reach out to your Freedom Mobile phone number service provider and request them to activate the phone number.

You Might Be Interested In: How to port Rogers Phone Numbers to KrispCall?

3. Device Should Be Unlocked

If your device is locked, porting the phone number is impossible. So, the device must be unlocked. To unlock your device, contact Freedom Mobile to proceed to the further requirements.

4. Clear Outstanding Payments

Before porting your Freedom Mobile phone number, make sure there are no pending payments or outstanding bills related to your Freedom account. This includes any unsettled bills related to call charges, phone bills, devices, and contractual obligations.

5. Submission of Necessary Documents & Information

For porting your Freedom mobile phone number to KrispCall, you’ll need to provide specific documents and details. These include a Customer Service Record (CSR), a letter of Authorization (LOA), a recent phone bill, an account number, and a PIN. Likewise, make sure these documents are up-to-date and accurate.

Also Check: How to Port Fido Phone Numbers to KrispCall?

Information and Document Requirements (To be submitted to KrispCall)

You must provide the specified documents and information to KrispCall to begin the process of porting your Freedom Mobile phone number. These documents are mandatory, and the porting process cannot start without them.

1. Phone Numbers

You need to submit the list of Freedom mobile phone numbers that you wish to port. You can paste them directly to the email body or attach them to a spreadsheet. The numbers must be in the correct format, with 11 digits. The format should begin with the country code +1, followed by a 3-digit area code and the remaining phone numbers.

You Might Be Interested In: How to port Fizz Mobile Phone Numbers to KrispCall?

2. Letter of Authorization (LOA)

You also need to submit a Letter of Authorization (LOA) issued less than 30 days ago. The LOA proves your ownership of the phone number and contains all the necessary details required during the porting process.

Follow this instructions to fill out the LOA form:

FieldInstructions to fillAdditional Comments
Customer NameThe Customer Name is the name of the admin or the owner, and it should appear exactly as it does on the on-file records of the current carrier or the CSR (if the service is under the name of an individual).⚠️Incorrect information will lead to rejection
Business NameName of the business as mentioned on on-file records of the current carrier or the CSR (If the service is in your company’s name).⚠️Incorrect information will lead to rejection
Service AddressNote that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers’ release; the address must match their records. ⚠️Incorrect information will lead to rejection
Account NumberPlease ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them).⚠️Missing information will lead to rejection

LOA Template for Freedom Mobile Phone Number

3. Customer Service Record (CSR)

Another document you must provide is the Customer Service Record (CSR). The CSR contains information about the account holder’s name, account type, service address, billing telephone number, current service provider name, etc. Keep in mind that all the details are important for verifying your identity and authorizing the porting of your phone number.

4. Most Recent Phone Bill

You need to submit your most recent Freedom Mobile phone bill, dated within the last 30 days. This bill acts as an additional verification of your account details. If you are confused about what information to include in your phone bill, don’t hesitate to contact our support team via live chat, phone call, or email.

Don’t Miss: How to port Bell Mobility phone numbers to KrispCall?

5. Account Number and PIN

Likewise, you should provide your Freedom Mobile account number and the PIN associated with your phone number. 

Below, we have listed the instructions to get an account number and PIN:

FieldInstructions to fillAdditional Comments
Account NumberPlease ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them).⚠️Missing information will lead to rejection
PINPlease ask your losing carrier if the numbers you are porting have a Port-Out PIN associated with them and provide the same if applicable.⚠️Missing information will lead to rejection

Interesting Read: How to port AT&T phone numbers to KrispCall?

How to port Freedom Mobile phone numbers to KrispCall?

To port Freedom mobile phone numbers to KrispCall, follow these simple steps:

Step 1: Make sure your number is portable first. You can test it using our Phone Number Portability Checker tool. In case of convenience, while using the tool, you can reach out to one of our support representatives via Live Chat or email us at [email protected] or [email protected].

Step 2: If your Freedom mobile phone number is eligible for porting, send us an email or make a phone call to request the port. 

Step 3: After receiving your inquiry, our support representative will contact you and tell you what documents and information you need to provide.

Step 4: Following our support agent’s instructions, email us your documents to [email protected]. Make sure you include all the necessary documents and information. 

Step 5: Once your submitted documents are verified, our support agent will send a porting request to the losing carrier (Freedom). Freedom will then send you a port approval SMS text, which you must approve within 90 minutes of receiving it. In the event that you do not reply within the defined timeframe, your request will be canceled, and you will have to start over.

Step 6: Our support agent will begin the porting process as soon as you respond to the port approval SMS.

Note: You will have to keep your phone number active during the entire porting process. 

Step 7: Once the porting process is complete, you will receive a notification. Now, you can access your Freedom mobile phone number from the KrispCall app.

Step 8: You can cancel your Freedom plan once your Freedom mobile number has been successfully ported to KrispCall.

Also Check: How to port Telstra phone numbers to KrispCall?

FAQs

How do I transfer my Freedom Mobile phone number to another carrier?

To transfer your Freeom mobile number to another provider, follow these steps:

  1. Send a porting request to the new carrier via email or live chat. 
  2. Submit the required documents and information. 
  3. Wait for the porting request to be approved.
  4. Once approved, the new carrier will provide the porting date and time.
  5. Follow the new provider’s porting process guidelines and keep in touch with their team.

How can I get a Freedom Mobile phone number transfer PIN?

To get a Freedom mobile phone number transfer PIN, contact the Freedom customer support team and request them to provide you with the PIN associated with your phone number.

How long does it take for Freedom Mobile to release your phone number?

Freedom Mobile generally takes up to 3 hours to release your phone number.

Don’t Miss: How to port T-Mobile Phone Numbers to KrispCall?

Bivek Khatiwada

Bivek Khatiwada is a Senior Analyst at KrispCall with a wealth of knowledge in VoIP, virtual phone systems, and cloud call centers. His expertise allows him to elucidate the benefits and advancements of modern communication technologies.

Related Blogs

How To Handle Unexpected Call Volume Spikes? 

Have you ever experienced sudden changes in calls or unexpected volume spikes while conversing from..

18 Apr 24
9 min read
Human Resource Planning: Meaning, Process, and Examples

Have you ever wondered why human resource planning(HRP) can be crucial in achieving productivity and..

03 Apr 24
11 min read
How to Integrate Your Integrately Account with KrispCall?

Are you looking to streamline your telephony workflows and enhance productivity? Integrating your Integrately account..

10 Apr 24
5 min read