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Best Cloud Hosted PBX Providers For Your Business

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Best Cloud Hosted PBX Providers For Your Business

With remote and hybrid work models gaining importance across the business landscape, it is important for organizations to have reliable means of coordinating with their teams and communicating 🎤 with clients-preferably at a minimal cost.

The hosted private branch exchange (PBX)  service is necessary for businesses seeking flexible, powerful, and user-friendly business phone systems.

Since there are countless hosting PBX options, choosing the best one for your business can be challenging.

In this article, we’ll explore the 🎉 best cloud-hosted PBX providers available in the market so that you can grow your business and enhance customer satisfaction.

🔑 KEY HIGHLIGHTS

  • A cloud-based virtual PBX provides businesses with improved communication capabilities.
  • A virtual PBX system must include notable features such as voicemail, call transcription, mobile and desktop apps, automated attendants (IVR), and call monitoring. 
  • KrispCall is the best Virtual PBX service provider, followed by five9, nextiva, cloudtalk, and Dialpad.
  • The use of a virtual PBX system can be beneficial for businesses of all types and sizes.

What is a Hosted PBX System?

A hosted PBX is an essential cloud-based phone system that provides businesses with reliable and secure phone services at an affordable price. It is operated by using internet protocols( IP) that ensure flexibility and continuous connectivity. 

What is Hosted PBX Provider

VoIP providers manage everything remotely with hosted PBX systems. The PBX provider is responsible for managing its global network of data centers. 

Nevertheless, a VoIP phone system and provider help transmit all audio packets and other data related to unified communications through the Internet, making calls possible.

This PBX solution is mostly utilized by all business sizes due to its affordability and user-friendly phone system. In addition to business needs, it also provides access to features like IVR menus, call forwarding, unified communications, and so on.

What are the benefits of Hosted PBX?

Among all the benefits of hosted PBX, here we have mentioned some important benefits of using a hosted PBX phone system.

Cost savings

Traditional PBX systems can be costly due to their initial setup, hardware maintenance, and upgrades. However, hosted PBX solutions providers manage every step of this process, and they can save companies hundreds of dollars every month. Because of these savings, Hosted PBX is predicted to continue to grow at a yearly rate of 15%.

Furthermore, the IP PBX system offers many features, such as team chat analytics and video conferences. Because of these capabilities, 82% of businesses tend to shift to the cloud and save 50-75% of costs.

Setup and Ease of Use

Adding new users, phone numbers, channels, and other features to a hosted PBX system is straightforward. With the online account management portal, adding users and changing features is simple.

To add new users or employees, simply purchase a new phone number and send them an email with an invitation code. In just a few minutes, they can set up on a desktop or mobile device and begin handling calls.

Scalability

The majority of hosted PBX providers offer tiered subscription packages, allowing users to mix and match plans as needed. If you sign up for a new subscription, you can assign a phone number to the new user immediately.

However, if you want to expand your staff, you don’t need to purchase new hardware or open new offices. Moreover, softphones allow your staff to make calls from their phones or desktops.

Integrations

In contrast, on-premise PBXs don’t allow you to integrate your hardware with third-party solutions like CRMs, analytics tools, and collaboration apps. As opposed to SaaS tools, hosted solutions automate and streamline your workflow.

The following integrations are popular with hosted PBXs:

  • The most popular CRM systems include Salesforce, HubSpot, Sugar CRM, etc.
  • Several contact center solutions are available, including Zendesk, ServiceNow, Zoho, and others.
  • Among the most popular collaboration apps are Asana, Slack, Microsoft Teams, Google Workspace, and more.
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15 Best Virtual Hosted PBX Providers in 2024

Many virtual hosted PBX providers are available on the market. However, you should choose a provider that meets your overall business requirements. 

So here we have listed 15 best virtual hosted PBX system providers based on the following factors. 

  • Available advanced features
  • Cost-efficient
  • Worldwide coverage
  • Reviews and testimonials.

Here is what we found in the Top Virtual Hosted PBX Providers overview:

ProviderFeaturesPricing
KrispCallCall recording, Integrations, Call forwarding, Phone tree, Multiple numbers, Call and contact tagging & MoreStarts at $12/user/month
GoTo ConnectPBX, video conferencing, Messaging, CRM integrationStarts at $12/user/month
Five9Cloud contact center, Omnichannel routing, AnalyticsCustom quote required
NextivaVideo conferencing, Chat, AnalyticsStarts at $18.95/user/month
CloudTalkPBX, Call recording, CRM integrations, mobile appsStarts at $25/user/month
DialpadAI-powered PBX, Video conferencing, transcription, IntegrationsStarts at $15/user/month
VonagePBX, Video meetings, Team messaging, SMSStarts at $13.99/user/month
8X8UCaaS (Unified Communications), contact center, integrationsStarts at $44/user/month
Atlantech OnlinePBX, Video conferencing, Call recording, analyticsCustom quote required
Verizon (XO Communications)PBX, SIP trunking, Managed servicesCustom quote required
RingCentralPBX, Video meetings, Team messaging, Collaboration toolsStarts at $30/user/month
ZoomVideo conferencing, PBX, Chat, RecordingStarts at $14.99/user/month (phone add-on required)
Ooma OfficeAffordable PBX, Video Conferencing, & other Basic featuresStarts at $19.95/user/month
Phone.comCloud PBX, Call Recording, Voicemail transcription, IntegrationsStarts at $12.99/user/month
MitelUCaaS, Business phone systems, Contact centerCustom quote required

1. KrispCall

KrispCall a Virtual Hosted PBX provider

KrispCall is one of the optimal solutions for a virtual PBX system. It often provides an affordable plan with international virtual numbers from over 100+ countries. Moreover, its advanced features help cater to all call management-related needs. 

Moreover, KrispCall stands out with its unique features, such as global calling, shared numbers, and unified call boxes. These features are suitable for business and personal use at an affordable price.  

KrispCall Features

  • Unified Callbox: It is a centralized interface that streamlines your communication by integrating voice, video, and messaging capabilities into a single platform.       
  • Voicemail to Email: It allows you to transcribe and deliver voicemails directly to your inbox. This feature increases responsiveness and ensures that important communications are never missed, even when away from the phone.
  • IVR To Route Calls Automatically: IVR systems automatically route calls based on caller, ensuring customers are quickly directed to the appropriate department or agent. 
  • HD Voice Calls, No Call Drops: With its 99.99% uptime reliability, it eliminates call drops, helping businesses have uninterrupted conversations and fostering seamless and productive interactions.
  • Simplified Live Call Monitoring: It provides real-time insights into customer interactions, enabling supervisors to address issues and swiftly offer immediate coaching to agents.
  • Global Calling: Global calling facilitates international communication, allowing you to connect with clients, partners, and colleagues worldwide. It allows you to foster global expansion and collaboration with affordable rates and clear connections.                                                                                                                                                                                                                                                                                                               

KrispCall Pros & Cons

Pros

  • It offers many advanced calling features
  • It is user-friendly and easy to use
  • It offers affordable subscription plans
  • It provides a unified view while communicating.

Cons

  • High price when it comes to a large number of users. 
  • It has limited integration.

Dont believe our words? Just read what our customers think:Was a bit skeptical about upgrading to VoIP but the team at KrispCall was great. We got the Enterprise Plan and they got us all features we needed to shift our PSTN contacts to KrispCall. Pricing was reasonable, and faced very few problems that the team resolved quite fast.” – Faizi Rahardian, Chief Operations Officer

Free Trails

KrispCall doesn’t offer free trials, but you can book a free demo now.

2. GoTo Connect

GoTo-Connect Hosted pbx provider

Goto Connect is a virtual PBX provider that helps to tailor your specific needs and operates with the requirements of your business organizations. Moreover, this provider offers many dedicated numbers for each user with unlimited extensions, so your team can work and interact efficiently with it. 

For instance, with this software, you can easily carry your meetings or receive phone calls from any device. Ultimately, it helps to foster customer satisfaction.

GoTo Connect Features

  • HD video conferencing
  • Integrations
  • Audio conferencing
  • Screen sharing
  • Announcement of wait times

GoTo Connect Pros & Cons

Pros

  • 100+ features on premium plans
  • Compatible with many IP desk phones

Cons

  • During video meetings, it is possible to utilize a maximum of 25 webcams.

Free Trial

There are 14 days of free trials available in GoTo Connect.

3. Five9

Five9 Hosted pbx provider

Five9 is a leading cloud-based call center provider that offers solutions for incoming, outgoing, and blended contact centers. Due to its best cloud contact software center, your businesses can able to manage customer interactions across multiple channels. This includes voice, email, chat, and social media. 

Moreover, with its seamless integration capabilities, you can ensure smooth connectivity with CRM platforms and other business systems.

Five9 Features

  • Automatic Call Distribution (ACD)
  • Quality Management
  • Omni-Channel Support
  • Real-Time Reporting and Analytics

Five9 Pros & Cons

Pros 

  • It offers the best reporting system to keep track of KPIs.
  • It offers many customizable solutions to meet your business requirements.

Cons 

  • It has limited analytical tools.
  • Many features are not included in basic plans.

Free Trial

It offers 30 days of Free trials.

4. Nextiva 

Nextiva Hosted pbx provider

As one of the most popular PBX providers, Nextiva lets you manage customer communications from one place, including calls, messages, and emails. It also facilitates team collaboration, shares files, and records meetings. Nextiva can be integrated with CRMs and other tools using APIs.

Nextiva Features

  • Call recording
  • Call notes and contacts
  • Auto attendant
  • Integrations
  • Voicemails to SMS

Nextiva Pros & Cons

Pros

  • It has an advanced call management.
  • It also offers unified client and team communication.
  • It offers proactive customer support.

Cons

  • There is no voicemail transcription.
  • It has limited integration options.

Free Trial

It offers a 7-day free trial. 

5. CloudTalk

Cloudtalk is call center software that enables agents to manage all calls. Its advanced features allow you to efficiently handle calls and streamline communication with customers. 

Mostly, it is utilized by the sales and customer services teams to automate workflow. It also has effective integration with CRM and helpdesk tools. It allows you to collect, centralize, and process calling data.

CloudTalk Features

  • Power dialer
  • Call tagging
  • Call transfer
  • Multilevel IVR
  • Ring groups

CloudTalk Pros & Cons

Pros

  • It has great call quality.
  • It is a cost-effective solution.
  • It offers seamless integration with other business tools.

Cons

  • It has a limited entry-level plan.
  • Some features are not available.

Free Trial

It offers 14 days of free trials.

6. Atlantech Online 

Atlantech Online Hosted pbx provider

Atlantech Online is a popular public utility that provides internet connectivity over Fiber, VoIP phone services, and data center services to businesses, education, and government entities. Its ultimate aim is to provide reliable, user-friendly, highly scalable, and easy-to-maintain internet services.

Furthermore, its unique solutions are tailored to meet each client’s needs, such as providing guarantees of optimal network uptime and cost-effective and flexible hosted phone solutions.

Atlantech Online Features

  • SIP trunking
  • File sharing
  • Messaging (SMS)
  • Reports and analytics
  • Integration with multiple tools

Atlantech Online Pros & Cons

Pros

  • It saves 30-40% of installation costs.
  • It offers excellent customer service.

Cons

  • It has limited service offerings.
  • It has a limited geographical availability.

Free Trial

The company does not provide information.

7. Dialpad

Dialpad Hosted pbx provider

Dialpad is one of the most popular cloud PBX providers. All its plans offer voice intelligence features. It also provides advanced call management features such as auto attendant, call parking, call forwarding, and other essential features for your business.

This hosted PBX solution also includes artificial intelligence features, such as speech recognition and natural language processing, to better understand callers. 

Dialpad Features

  • Toll-free number
  • Conference calls
  • Agent Coaching
  • Custom IVR
  • On-hold music

Dialpad Pros & Cons

Pros 

  • It offers advanced artificial intelligence.
  • It has an efficient reporting dashboard.
  • It is easier to use and intuitive interface.

Cons

  • Instructions for dialing on Android are not clear.
  • Cost is charged on a toll-free number.

Free Trial

It offers 14 days of a free trial.

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8. Vonage 

Vonage Hosted pbx provider

Using Vonage Cloud PBX, your workforce can be connected anywhere, anytime, on any device. Apart from providing hosted PBX services, Vonage also offers three other advanced business communication products that can help organizations streamline their communication processes. 

These products include Communication APIs, Unified Communication, and Contact Centers, which provide businesses with a comprehensive solution for managing customer communications and interactions across multiple channels.

Vonage Features

  • Call Forwarding
  • Voicemail Transcription
  • Mobile Integration
  • CRM Integration
  • Conference Calling

Vonage Pros & Cons

Pros 

  • There is unlimited calling and texts.
  • It offers a 99.999% uptime guarantee.

Cons

  • It has constrained features.
  • It imposes fees for using advanced features.

Free Trial

It offers 14 days of a free trial.

9. 8X8 

8X8 Hosted pbx provider

8×8 is a cloud-based communication platform that provides a complete set of communication tools to your business. It allows you to stay connected with your customers and employees across multiple channels. However, by seamlessly integrating with other third-party apps, you can use voice, video, chat, and enterprise-grade APIs. 

One of the biggest advantages of the 8×8 platform is its global reach, security, and reliability. Moreover, the platform provides real-time call activity reports and AI-driven speech analytics, which can help businesses optimize their communication processes, reduce costs, and ultimately increase revenue. 

8×8 Features

  • Auto Attendant
  • Visual Voicemail
  • Business SMS
  • Online Fax
  • Call Queuing

8×8 Pros & Cons

Pros 

  • It does not charge a setup fee.
  • It is very easy to use.

Cons

  • Random call drops and unstable connection.
  • Expensive for small businesses.

Free Trial

It offers 30 days of a free trial.

10. Verizon (XO Communications) 

XO-hosted PBX solution is more than just a communication tool—it is a transformative technology that enables businesses to connect with their customers, partners, and employees in new and meaningful ways. 

Verizon Hosted pbx provider

With live call quality monitoring, built-in redundancy, and a 100% uptime guarantee, the XO-hosted PBX solution empowers businesses to communicate effectively and reliably, no matter where they are located.

Moreover, its user-friendly interface and the XO-hosted PBX solution make communication simple and intuitive, inspiring businesses to achieve their goals and realize their full potential.                                                                                                          

Verizon Features

  • HD Voice
  • Wi-Fi Calling
  • Call Filter
  • Call waiting
  • Corporate dial plan

Verizon Pros & Cons

Pros 

  • It has great coverage, including rural areas.
  • It offers many customizable solutions.

Cons

  • Connectivity issues from time to time.
  • Lack of customer support.

Free Trial

It offers 15 days of a free trial.

11. RingCentral 

RingCentral Hosted pbx provider

Among the many reliable PBX providers, RingCentral is also one to consider. It’s an easy-to-use cloud communication and collaboration tool that works on Microsoft Office sites and mobile devices as well. 

Furthermore, it is easy to set up, deploy, and use and convenient to manage. The software helps your employees collaborate by bringing them together from a distance. In addition to RingCentral’s high availability and security, it is backed by a redundant data center with a strong security blanket.

RingCentral Features

  • Call routing
  • Team messaging
  • Integrations
  • Analytics reporting
  • Push to talk

RingCentral Pros & Cons

Pros

  • It can save 30% of your cost.
  • It is simple to set up and use.
  • It provides 24/7 services.

Cons

  • No refunds on downtime.
  • It takes a long time to resolve issues.

Free Trial

It offers 14 days of a free trial.

12. Zoom

Zoom Hosted pbx provider

Using Zoom Phone, businesses can communicate via phone calls, video conferencing, and chat. When switching from phone calls to video meetings, there is no need to dial a separate extension. In addition to local phone numbers, this hosted PBX provider offers domestic calling in over 40 countries

Zoom Features

  • Number portability
  • Automatic call distribution
  • Call recording
  • Voicemail with transcription
  • Unlimited auto attendant

Zoom Pros & Cons

Pros 

  • It offers an extensive features plan.
  • It enables 24/7 global customer support.
  • It offers enhanced security .

Cons

  • It has limited integration options.

Free Trial

Not available.

13. Ooma Office

Ooma Office is a platform that is a highly versatile and reliable solution that caters to all your communication needs. With its extensive feature set, advanced capabilities, and cloud-based nature, it is an excellent choice for businesses. However, it is crucial for businesses that are looking to streamline their communication and collaboration processes and enhance their team’s productivity.

You don’t have to sign any contracts or commit to anything long-term with Ooma Office. As your business grows, Ooma’s office phone system can be easily scaled.

Aside from voicemail transcription and other features, Ooma Office Pro comes with a number of additional features. Using the Office for Mobile app, customers can select traditional phones, IP phones, or a virtual service.

Ooma Office Features

  • Call logs
  • 3 Way calling
  • Call blocking, recording, and screening
  • CRM integrations
  • Desktop app

Pros & Cons

Pros 

  • It offers reliable and excellent customer service.
  • It has great call management tools, including call recording and voicemail transcription.

Cons

  • No spam blocker
  • Few integrations

Free Trial

It offers a 60-day free trial of Ooma Premier.

14. Phone.com 

Phonecom hosted pbx provider

As a leading provider of VoIP-hosted PBX services in 2023, Phone.com is considered one of the best providers of virtual Greek mobile numbers in the UK and the rest of Europe. You can communicate effectively with the help of this hosted PBX system. It also lets you simplify and enhance your brand image. You can also work from anywhere with Phone.com’s cloud-based phone system with features.

Phone.com Features

  • Mobile App
  • Online Fax
  • CRM Integration
  • Custom Greetings
  • Call Blocking

Phone.com Pros & Cons

Pros 

  • Flexible and customizable plans
  • International calling options
  • Excellent customer support

Cons

  • Incompatible with Android cell phones
  • Requires reinstalling the app weekly

Free Trial

It offers 30 days of a free trial.

15. Mitel

Mitel Hosted pbx provider

Mitel is a cloud-based PBX phone system designed to improve collaboration between remote teams and workers. Communication services provided by the company include unified communications, cloud communications, and a targeted call center to meet the needs of all customers. Organizations of all sizes can benefit from this cloud-based PBX system, which is more robust and scalable.

Mitel Features

  • Call distribution
  • Call routing
  • Call forwarding
  • Call queuing
  • Call monitoring

Mitel Pros & Cons

Pros

  • It seamlessly integrates with many third-party apps.
  • It offers a first-rate customer support.

Cons

  • Not suited for startup businesses.
  • Dropped calls, dropped signal, bad phone connections.

Free Trial

It offers 30 days of a free trial.

Why does a business require a PBX phone system?

Find the right PBX provider to ensure that your organization’s communication network is as effective as possible. Retail companies and even online companies can benefit from this system, as it is ideal for their phone systems.  

With business phone systems, companies can use multiple lines 24/7 so your customers can contact them anytime. This is more beneficial for retail organizations since it enhances customer service and creates a connection between the brand and clients. It also allows employees to boost efficiency by providing features. 

However, you can see some of the compelling reasons to get a cloud PBX solution:

  • With the best business phone system service, it is ensured that no calls go unanswered. However, support representatives can resolve all customers’ problems or issues instantly. 
  • Due to their personalization, virtual phone numbers can build strong relationships with clients. For instance, customers can hear personalized greetings when they wait to be connected to the correct department. 
  • With VoIP phone systems, employees can make and receive calls around the clock, increasing accessibility. They do not need to stay in the office all day. Using a virtual phone solution for business, you can communicate even when you are on the go.
  • The requirements for PBX systems are not complex. Because they are easy to use, they can be easily incorporated into any formal training program. In addition to real-time call analytics, managers can also increase productivity and efficiency by using real-time data analytics.
  • In addition to being low-maintenance and hassle-free, PBX phone systems enable businesses to communicate efficiently. Additionally, they can be customized according to the needs of an exact business model.
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What are the things to consider while choosing the best Cloud Hosted PBX service?

Choosing the right hosted PBX service can be complicated if you dont know the right offering of providers. So here we will list some of the most important things to consider while choosing the best.

Essential features

Before utilizing a hosted PBX system, you should thoroughly analyze your business needs and choose accordingly. Some of the main features you should consider are: 

  • Unlimited calls
  • Virtual receptionist
  • Mobile app
  • Call recording 
  • Voice mail/fax to email
  • Auto-attendant
  • Interactive voice response (IVR)

Payment plans and cost

A hosted PBX usually operates on a subscription tier system, meaning certain features are only available with a higher subscription fee. For your business to choose the right hosted PBX service, keep these things in mind:

  • Costs associated with hosted PBX service subscriptions are within your budget
  • It is important that upgrade requirements do not restrict the features you require

Customer support

Considering that hosted PBX services are managed and maintained primarily by the provider, it’s important that they offer reliable technical and customer support.

However, most people are more comfortable dealing with a human representative than with artificial intelligence, for example. Depending on your business model, you may also need 24/7 support.

Furthermore, some support may be free from your service provider, while others will cost you. Hence, to avoid costly surprises later, clarify what support is included and what isn’t.

Scalability

Hosted PBXs are easier and more cost-efficient to scale than traditional phone systems. If you want to choose the right hosted PBX service, consider the size of your business and the rate at which it is expected to grow. 

If the service has known limits, such as how many phone calls can be handled at one time or how many attendees can join a video conference, you should consider them.

Reviews and ratings

Though most reviews are opinionated, they can still give insight into the actual performance of these services and how these companies relate to their customer base. However, approximately 10% of the score came from reviews and ratings.

Final Words

For small businesses, cloud-hosted PBX phone systems are a great idea that is highly demanded. However, before choosing a hosted phone system, make sure you review its technical features, pricing, and customer support.

Leaving all that aside, if you want the best cloud-hosted PBX provider for your business, we suggest you try KrispCall cloud telephony. It provides top-notch services like calling, messaging, and advanced features, and it offers quality service across more than 100 countries. Also, try to Schedule a Free KrispCall demo now.


FAQs

How do you install a hosted Pbx system in your business?

You can install a Hosted PBX system in your business by following these few steps:

  1. Prepare for a new number
  2. Assign a subscription plan to each user
  3. Configure your dial plan
  4. Evaluate performance
  5. Review your bill

Is Cloud PBX and Hosted PBX the same thing?

Yes, Cloud PBX and Hosted PBX systems are essentially the same thing. However, the terms are often used interchangeably. 

What is the difference between hosted and on-premises pbx?

The difference between hosted and on-premises PBX are:

FeatureHosted PBXOn-Premises PBX
LocationCloud-basedOn-site hardware
ManagementService providerYour IT team
CostSubscription feeUpfront hardware & maintenance costs

Is it possible to keep my current phone numbers when switching to hosted PBX services?

Yes, you can keep your current phone numbers without any hassle when switching to hosted PBX services. It is done through a process called number porting.

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Dinesh Silwal Co-Founder KrispCall

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

Dinesh Silwal

Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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