Best Hosted Business Phone System Providers

  • Last Updated: 12 Jan 24
  • 13 min read
10 Best Hosted Business Phone System Providers

Are you looking 👀 for the best-hosted business phone system providers that will help to improve your business communication?

Recently the market has been occupied by hundreds of providers with different features and pricing. 

Choosing the best provider for your business can be very challenging. So, we have handpicked the best options available in the market to assist you in your selection.

In this article, we will explore what hosted business phone providers are, what are their benefits, what top hosted business phone system providers are, and as bonus tips to choose the best-hosted business phone system. 

🔑 KEY HIGHLIGHTS

  • We compared features, considered top customer reviews, and compiled a list of the 10 best-hosted business phone system providers.
  • KrispCall is recommended as the best-hosted business phone system provider offering the best advanced features like unified callbox, virtual phone numbers, call forwarding, and many more.
  • Vonage is the top conversational commerce that helps to enhance business by providing real-time personalized interactions through messaging enhancing customer service and speeding the purchase process.
  • GoTO is the top integration software that helps users to integrate with other business tools.
  • Must check prices, book free demos, try the free trial, and look at customer reviews and long-term support before choosing a phone system for your larger organization.

Let’s begin ✍

What is a Hosted Business Phone System Provider? 

Hosted business phone system providers are those who offer cloud-based communications to your business. 

Instead of using traditional phone systems, businesses can switch to the hosted phone system provided by these providers as they offer advanced phone solutions like virtual phone numbers, voicemails, call forwarding, and integration with other communication tools. 

What is a Hosted Business Phone System Provider

A Hosted Business Phone System uses the Internet without having traditional phone lines. Hosted business phone systems are also known as Cloud PBX, Virtual PBX, or Hosted PBX.

Example of Hosted Business Phone System: A growing E-commerce company started to witness a decline in sales due to a traditional phone system. They started to lose customers due to missed calls, limited mobility, and high costs. They found the solutions as hosted business phone systems that transformed their communication strategy. Now, they experience a rapid call response that helps in a positive transformation in their communication landscapes. 

It has been more beneficial for businesses with the rise of VoIP phone systems as they provide advanced features like call recording, scalability, cost savings, remote access, and many more allowing businesses to make and receive calls from the office via the Internet without the use of physical phone lines. 

Some of the ways Hosted business phone systems have helped in the business are:

  • Cost-Effectiveness: One of the key advantages of using the hosted business phone system is it helps to reduce the cost of business communication. A traditional phone line requires heavy setup and maintenance expenses but a hosted phone system only requires an internet connection and operates in the cloud. As a result, it helps to lower the financial burden on the business. 
  • Global Reach: As a hosted phone system ditches the wire and is dependable in the cloud, you can contact your employees or clients wherever they are. This will help your teams work together and also let your business reach across the world.
  • Scalability and Growth: One of the defining features of a hosted phone system is scalability, which allows businesses to easily adapt to changing needs. Traditional phone lines face challenges whenever there is a need to expand the business. On the other hand, a hosted phone system allows you to add or remove features, users, and also phone lines without disturbing operations.
  • Security and Reliability: Security is one of the important factors in business communication. Unlike traditional phone lines, hosted business phone systems prioritize data security by implementing encryption protocols and safeguarding information from cyber threats. Reliability also goes hand in hand with their security. Utilizing the ability of cloud-based platforms, hosted business phone systems provide reliability, unlike traditional phone systems.  

10 Best Hosted Phone System Providers in 2024

There are lots of hosted phone system providers in the market. It is not easy to pick the right which matches your business requirements.  

To help you in choosing, here is a list of the top hosted phone system providers sorted by key features, pricing, pros and cons, customer reviews, and availability worldwide

ProvidersPricingFeatures
KrispCallStarts at $15/monthUnified callbox, call forwarding, porting number, integration with other tools
VonageStarts at $13.99/monthSpeech Analytics, conversational commerce, call monitoring
DialpadStarts at $15/monthGlobal reach, video conferencing, integration with other tools
NextivaStarts at $18.95/monthVoice mails, crystal-clear calls, auto attendants
RingCentralStarts at $30/monthUnified communications, visuals voicemail, shared lines
AirCallStarts at $30/monthShared call inbox, power dialer, call routing
GrasshopperStarts at $26/monthEasy to use, instant response, CRM Integration
OomaStarts at $19.95/monthVirtual assistant, virtual fax, call recording
CallHippoStarts at $18/monthGlobal reach, gamification, call transfer
GoToStarts at $12/monthEasy to use, call transfer, number porting

1. KrispCall

With a focus on scalability and functionality, KrispCall stands at the top of the list for every organization. It is one of the well-known hosted business phone system providers which is trusted by 4500+ companies in more than 100 countries. 

Krispcall

What sets KrispCall apart from others is its advanced features like call recording, unified callbox, shared numbers, and global calling suitable for both business and personal use at an affordable price and user-friendly interface. 

Features:

  • Unified Callbox
  • Do Not Disturb Mode
  • Multiple Numbers
  • Call Transfer

Pros

  • Advanced features and user-friendly interface
  • Crystal-clear calls
  • Global Reach
  • Voicemail to Email

Cons

  • Its usage requires a stable internet connection.
  • Apps for Windows and Mac OS are currently unavailable.

Pricing:

EssentialStandardEnterprise
$ 15 per user per month$ 40 per user per monthContact Sales

2. Vonage

Vonage is another pick-up for a hosted phone system. Its flexibility and scalability features make it one of the favorites.

Vonage

As a leading hosted business phone system provider, Vonage offers various features like unified communication, video conferencing, and communications APIs. 

Features:

  • Unified Callbox
  • Conversational Commerce
  • Speech Analytics
  • Call Monitoring

Pros

  • Unlimited calling for over 60 countries.
  • Mobile apps are present for both Android and IOS devices. 
  • Offers nearly 100% uptime. 

Cons

  • Poor call quality has been reported. 
  • Customer service issues.
  • App-related issues.

Pricing:

MobilePremiumAdvanced
$ 13.99 per month per line$ 20.99 per month per line$ 27.99 per month per line

3. Dialpad

Dialpad is a trusted provider of hosted business phone systems for all sizes of business. They offer various features call transfer, call management, and multiple scripts. 

Dialpad

Due to its user-friendly interface, it is more popular among businesses. Also, its dedication to efficiency and simplicity has made it more popular in recent days.

Features:

  • Predictive Dialler
  • Conferencing
  • Business Phone Number
  • Global SMS capabilities

Pros

  • Offers uptime between 99% and 100%.
  • Offers unlimited domestic calling.
  • Works among various devices.

Cons

  • No separate contact list for the account.
  • The process of removing the license is difficult.
  • Makes the video call lag.

Pricing:

StandardProEnterprise
$ 15 per user per month$ 25 per user per monthContact Us

4. Nextiva

A hosted business phone system provider Nextiva enhances business communication with its advanced features like voicemail, video conference, and unified communication. 

Nextiva

Nextiva’s scalable feature, user-friendly interface, and affordable prices make it an ideal choice for businesses of all sizes. 

Features:

  • Porting your existing phone number
  • Auto attendants
  • Voice Mail
  • Crystal-clear calls

Pros

  • Unlimited calls within the USA and Canada.
  • Unlimited Internet Faxing.
  • Free local and toll-free numbers.

Cons

  • Confused pricing structures.
  • Call recording is not present.
  • The presence of bugs in the Nextiva apps.

Pricing:

EssentialProfessionalEnterprise
$ 18.95 per month per user$ 22.95 per month per user$ 32.95 per month per user

5. RingCentral

RingCentral is one of the leading providers of hosted business phone systems. With advanced features like call recording, call delegation, and a unified callbox, RingCentral has become more popular nowadays. 

Ringcentral

Its platform is designed to increase business productivity. With a global reach, it helps to operate the business internationally.

Features:

  • Visual Voicemails
  • Voicemail to email
  • Call from computer softphone
  • Shared lines

Pros

  • Numerous integrations are available.
  • Unified Communications.
  • Easy to set and use.

Cons

  • Without an upgrade, internet faxing is not available.
  • Difficult to reach its customers’ services.
  • Video conferencing is not available at the lowest price.

Pricing:

Core AdvancedUltra
$ 30 per month per user$ 35 per month per user$ 45 per user per month

6. Aircall

The next hosted business phone system provider is Aircall which provides the best communication solutions to enhance business communication. 

Aircall

It is trusted by more than 17000 companies across the world by different companies and industries. Businesses looking for scalable, reliable, and modern solutions can trust Aircall.

Features:

  • Interactive Voice Response(IVR)
  • Virtual Call Centre
  • Call Routing
  • Power Dialer
  • Shared Call inbox

Pros

  • Offers 99% uptime.
  • Quick setup.
  • Integration with business tools is available.

Cons

  • Poor customer service.
  • A minimum of three users are required to sign up for service.
  • Expensive as compared to many competitors.

Pricing:

EssentialsProfessionals Custom
$ 30 per license$ 50 per licenseCall for details

7. Grasshopper

The Next one is the Grasshopper. This hosted business phone system provider helps to enhance the organizations with the flexibility and scalability that is needed in today’s world. 

Grasshopper

The Grasshopper provides a range of features including call recordings, call forwardings, and call transfer making business communication smooth and easier. 

Features:

  • CRM Integration
  • Virtual Receptionist
  • Instant Response
  • Business Texting

Pros

  • Easy to set up and use.
  • Free seven-day trial.
  • Affordable plan options for small business.

Cons

  • Integration with other tools is not available.
  • Constant ads.
  • Video Conferencing tools are unavailable.

Pricing:

SoloPartnerSmall Business
$ 26 per account per month$ 44 per account per month$ 80 per account per month

8. Ooma

Ooma is one of the best-hosted business phone systems providers in recent days. Ooma’s top features include voicemail, call on hold, and call forwarding. 

Ooma

With its commitment to delivering the best video quality, call quality, scalability, and reliability, Ooma has been one of the trusted hosted business phone system providers.

Features:

  • Virtual Fax.
  • Virtual Assistant.
  • Call Recording.
  • Call Transfer from the app.

Pros

  • Virtual Fax.
  • Virtual Assistant.
  • Call Recording.
  • Call Transfer from the app.

Cons

  • Helps in integration with other business tools.
  • 24/7 support available.
  • Free Number Transfer.

Pricing:

EssentialsProPro Plus
$ 19.95 per user per month$ 24.95 per user per month$ 29,95 per month per user

9. GoTo

GoTo stands as one of the best-hosted business phone system providers offering unified communication to enhance business communication. Its user-friendly interface and scalability features make it stand out from other competitors. 

Goto

Furthermore, its advanced features like call forwarding, global reach, and integration with other tools make it more popular among the hosted business phone system providers. 

Features:

  • Global Reach
  • Number Porting
  • Easy to use
  • Integration with other business tools

Pros

  • User-friendly interface.
  • Unified communication.
  • Scheduling your calls.

Cons

  • Call and video quality is low.
  • Some limitations to international calls.
  • The customer service of GoTo is not so good.

Pricing:

ProfessionalBusinessEnterprise
$ 12 per month per user$ 19 per month per userContact us

10. CallHippo

If you are looking for a reliable, scalable, and trusted hosted business phone system provider then CallHippo is your best option. They offer a wide range of features that help businesses of all sizes, to switch from traditional phone systems to hosted business phone systems.

Callhippo

It helps to enhance business communication with its advanced features like call forwarding, global reach, call transfer, and many more.

Features:

  • Global Reach
  • Call Transfer
  • Call Forwarding
  • Gamification

Pros

  • Availability of multiple-line phone system
  • Porting your existing numbers
  • Shared call inbox

Cons

  • Pricing is high compared to other providers
  • Issues for access
  • Features are limited only

Pricing:

StarterProfessional Ultimate
$ 18 per user per month$ 30 per user per month $ 42 per user per month

Tips for Choosing the Best Hosted Business Phone System Providers

Now that you know about top hosted business phone system providers, it is your time to choose the best option for you😊.

Tips for Choosing the Best Hosted Business Phone System Providers

While choosing the best, you have to keep in mind 🧠 that the provider must be perfect in every criterion. To help you with that, here is a set of criteria that you can go through while picking the best.

  • Features and Functionality: The main criteria for choosing the best-hosted business phone system are its features and functionality. Always choose the provider with the features and functionality that you have listed and will help you to enhance your business communication. 
  • Pricing Structure: Another important factor is the pricing structure of the providers. The pricing structure may vary according to the providers as per your needs. Always choose a provider with a clear pricing structure that suits your business needs and the number of users. 
  • Customization Options: Another step is to look for customization options. Always choose the provider that offers flexibility in customizing features like call record, call transfer, and settings that allow for the best communication. 
  • Provider Reputation: Look and check for the reputation of the providers before purchasing. A provider with positive feedback is more likely to provide the best services and excellent customer support. 
  • Trial period and Demo: At last, if available always check for the demo of their services. This will help you test the services, ensure they meet your expectations, and help to make a wise decision. 
🧐Also Read: VoIP Service Providers for Business

Wrapping Up!

To sum up, there will be plenty of hosted business phone systems in 2024 that will offer users an array of communication solutions. However, the wide-ranging variety of choices can be overwhelming🤗. So, always understand your business needs, and budget to make the right choice, whether for residential, or business use. 

After a review of the top hosted business phone system providers, KrispCall stands out as the recommended option, offering advanced features and affordability. What sets KrispCall apart from competitors is its excellent performance and that also at affordable cost. 

If you are looking👀 for the best-hosted business phone system provider in 2024, then KrispCall is the best option for you 😀as it offers advanced features at an affordable cost. 

Why are you waiting? Let’s try a KrispCall free demo

FAQs

1. What is the difference between VoIP and cloud-based phone systems?

The differences between VoIP and cloud phone systems are

VoIPCloud-based Phone Systems
It is a technology that transmits calls over the internet. It is a controller of calls and covers various communication services hosted in the cloud. 
It requires hardware installation. It does not require any physical hardware other than phones.  
It is dependable on hardware for functioning. It does not depend on hardware devices for functioning. 
Because of the presence of hardware, maintenance of VoIP is complicated compared to cloud phone systems. Cloud phone systems are scalable and maintenance-friendly. 

2. What equipment is required for a hosted phone system?

To set up a hosted phone system you may require internet-connected devices such as computers, IP phones, or softphones.

3. Can I integrate my existing business tools with a hosted phone system?

Yes, you can integrate your existing business tools with a hosted phone system but some of the providers may not have this feature.

4. What should I consider while choosing the hosted business phone system provider?

While choosing the hosted business phone system provider you should look for factors like features, scalability, pricing, and customer support.

5. How do I choose a hosted business phone system provider?

Before choosing a hosted business phone system provider consider the following things:

  • Feature and Functionality
  • Pricing Structure
  • Customization Options
  • Provider Reputation
  • Trial Period and Demo
Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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