Are you a CloudTalk user 💻 thinking about shifting from CloudTalk to another alternative? CloudTalk is a famous tool for communication with a simple user interface.
However, when it comes to advanced features CloudTalk does not offer it. There are many limitations and many 😟 challenges in CloudTalk.
But there are many CloudTalk alternatives and Competitors in a market where you can find plenty of 😄 richer features than CloudTalk.
So, in this article, we will explore the best CloudTalk alternatives and competitors which will help you to choose the right one.
🔑 Key Highlights
- By evaluating customer reviews, pricing, and modern features, we create a list of the best CloudTalk alternatives.
- KrispCall stands out as the top choice for CloudTalk replacement including features like Sales dialer and Advanced IVR.
- 8×8 offers unlimited voice calling to 14 countries in the X2 plan.
- Ooma Office is one of the best call center solutions for small businesses.
What is CloudTalk?
Cloudtalk is a VoIP phone system that gives businesses a virtual phone number, designed to help businesses improve their customer service. It is a type of Voice over Internet Protocol (VoIP) system, which means that it uses the Internet to make and receive calls instead of traditional phone lines.
For Example 👧 Rosy wants to handle her business and personal life with a single phone number with rich features like 3-way calling, smart dialer, and customer details. CloudTalk is the tool where you can get all these features
CloudTalk is very easy to set up. Setting it up is very simple, you decide if you want to use it on a computer or mobile device, or a web browser. After that, just create an account, and you’re good to go. You can add your contacts all at once or one by one.
What gives people a reason to look for CloudTalk alternatives?
Here are some of the reasons why people are looking for CloudTalk alternatives and competitors:
- Limited features
- Performance issues
- The pricing structure can be difficult to understand
- CloudTalk app does not provide rich features
- Unable to install CloudTalk from Zendesk
Almost all VoIP providers have features and limitations, there are plenty of VoIP service providers in the market.
9 Best CloudTalk Alternatives and Competitors in 2024
There are many CloudTalk substitutes in the market, but only a few of them are suitable for your needs.
So we, have chosen the best CloudTalk alternatives based on the following criteria, to make your work easier.
- Customer reviews
- Pricing Structure
- Modern Features
- Call quality
Here is the overview of CloudTalk’s competitors and business comparison overview
| Providers | Pricing | Features |
| KrispCall | Starts from 15$ per month | Unfied callbox, 24/7 customer support |
| Twilio | Contact sales team | Automated attendant, 2 ways of messaging |
| 8×8 | X2 plans start from 28$ per month | Quality management, Speech, and text analytics |
| Google Voice | Contact sales team | Multi-device use, Caller ID |
| Onsip | Starts from 18.95$ per user per month | Auto attendant, Caller groups |
| Ooma Office | Starts from 19.95$ per user per month | Music on hold, 7 Digit dialing |
| Voicent | Starts from 19$ per month | Contact management, CRM management |
| Vonage Business Communication | Starts from 19.99$ per month | AI virtual assistant, Admin Portal |
| Nextiva | Starts from 25.95$ per month | Call screening, Call recording & rating |
1. KrispCall
KrispCall is one of the best CloudTalk alternatives that offers advanced telecommunication features for those who are looking for CloudTalk competitors. KrispCall offers both a mobile app and a desktop app to make a call over the Internet.
KrispCall offers advanced features like Unified Callbox, Advanced IVR, Call Analytics, Call Forwarding, and 24/7 Customer Support. You can also connect with popular platforms like Pipedrive, Zapier, and Zendesk. With superb call quality, the KrispCall feature handles both business and personal telephony through a user-friendly dashboard.
KrispCall Top Features
- Real-Time Collaborations: Unified Callbox integrates voice, video, and messaging channels into a single platform.
- Interactive voice response (IVR): With an advanced IVR system, you can talk to the system using your voice command. This means you do not rely on people to help you as much.
- Call Analytics: Monitor and analyze the incoming and outgoing calls. Real-time call tracking to gather the data on call volume, duration, and source.
- Convenient Access: Voicemail messages are automatically transcribed and sent to your email box.
- International Connectivity: Stay connected with friends, family, and business associates worldwide. Global calling provides seamless international connectivity enabling communication worldwide.
✅ Pros
- Sales Dialer
- Sales Automation
- CRM Phone System
- Capture Leads on the Website
- Sales Call from Website
❎ Cons
- Limited features
- Not suitable for Linux
💰 Pricing
| Essential | $12/user/month (if paid annually) |
| Standard | $32/user/month |
| Enterprise | Custom |
2. Twilio
Twilio is the top cloud communications platform globally, allowing businesses to create, expand, and manage personalized communication solutions.
It’s user-friendly and customizable, so businesses can adapt it to fit their unique requirements.
Features
- Automated attendant
- 2 ways of messaging
- Audio and video conferencing
- Collaboration tools
✅ Pros
- APIs and SDKs are also easy to use and integrate
- Can be attached to 3rd party software
- Analytics and insights
❎ Cons
- Complex to setup
- Complex user interface
💰 Pricing
Contact sales team
3. 8×8
8×8 is one of the top competitors of CloudTalk.8×8 gives businesses different options for phone, chat, and video services.
With their service, you can make unlimited calls within your country or internationally. You can add as many users as you need to your plan.
They have data centers located throughout the country. If one center has an issue or becomes unnecessary, your network will automatically switch to another one.
Features
- Unlimited voice calling to 14 countries in the X2 plan
- Quality management
- Speech and text analytics
- Report and analytics CX journey mapping
✅Pros
- Chats and messaging for easy collaborations
- Conference up to 500 active participants
- Get dozens of integrations
❎Cons
- There are multiple drop calls
- Not so much for small businesses
💰Pricing
| X2 | $28/month |
| X4 | $57/month |
| X8 | Contact sales team |
4. Google Voice
Google Voice stands out with its wide range of connections. You can connect it to your Google Calendar, Google Hangouts, and various other G Suite apps. Additionally, you have the option to use Google Hangouts for receiving calls and messages.
Google Voice offers unlimited texting within the country, which is a notable advantage. Moreover, you’ll get a list of international locations to place calls.
Features
- Call center management
- Online voice transmission
- Caller ID and call conferencing
✅Pros
- Multi-device use
- Good fit for remote workers and freelancers
- Best for small businesses
❎Cons
- Limited features
- Lack of support
- No analytics
💰Pricing
Contact sales team
5. Onsip
OnSIP is a service for small to medium-sized remote teams, and it’s now owned by Intrado. They offer video meetings and clear phone calls using the Internet.
It’s made to help businesses switch from old-fashioned phones to a modern solution that works wherever their team is located in the world.
Features
- Auto attendant
- Extension dialing
- Remote office capabilities
- Queues and groups
✅Pros
- Caller groups
- Admin API
- Advanced queue options
❎Cons
- Expensive cost
- Limited features
💰Pricing
| Unlimited | $18.95/user/month |
| Basic | $49.95/user/month |
6. Ooma Office
Consider Ooma Office as a great alternative to CloudTalk. It provides all the essentials for small business phone systems.
With simple installation and over 35 features, such as video meetings, virtual receptionist, call recording, multi-ring, enhanced call blocking, and more, Ooma is an ideal choice for businesses on a budget
Features
- Virtual receptionist
- Multi ring
- Music on hold
- 7 Digit dialing
✅ Pros
- Easy installation
- Analog fax machine support
- User portal
❎ Cons
- Limitations on Ooma business products
- Very pricy and need to be paid each month
💰 Pricing
| Essential | $19.95/user/month |
| Pro | $24.95/user/month |
| Pro Plus | $29.95/user/month |
7. Voicent
Voicent is one of the best CloudTalk alternatives, It enhances efficiency by automatically dialing numbers, bypassing busy signals, no answers, and disconnected lines.
If it encounters an answering machine, it leaves a voicemail. Predictive dialers boost agent productivity by saving time. Instead of manually dialing and waiting for connections, the dialer handles it more quickly.
Features
- Lead management
- Campaign management
- Call back scheduling
- Contact management
✅Pros
- Easy to set up and use
- Automated call handling
- CRM integrations
❎Cons
- Limited integrations
- Challenges in setting IVR
💰Pricing
Starts from 29$ per month
8. Vonage Business Communication
Vonage Business Communication is suitable for people who are looking for CloudTalk competitors.
It is suitable for choice for small, medium, and large businesses requiring a flexible, user-friendly VoIP platform with high-quality voice communication and a variety of solutions customized to specific business requirements.
Features
- AI virtual assistant
- Admin Portal
- Business phone app
- Call announce
✅Pros
- Unlimited calling and texts
- Simple interface
- High voice quality
❎Cons
- Some features need additional cost
- Delayin customer support
💰Pricing
| Essential | $19.99/user/month |
| Standard | $29.99/user/month |
| Enterprise | $39.99/user/month |
9. Nextiva
Nextiva is one of the best CloudTalk competitors due to its unlimited calls and faxes.
This cloud-based unified communications system comes with various features, such as auto attendants, instant messaging, call queuing, and number portability, among other capabilities.
Features
- Call screening
- Call recording & rating
- Unlimited web conferencing
- Unlimited business text messaging
✅Pros
- Unlimited calling for the US and Canada
- Unlimited internet faxing
- Free toll-free number
❎Cons
- Need improvement in customer support
- Service can be less friendly for small businesses
💰Pricing
| Essential | $25.95/user/month |
| Standard | $30.95/user/month |
| Enterprise | $40.95/user/month |
🎁Things to consider before choosing CloudTalk alternatives and competitors
While looking for CloudTalk alternatives and competitors look for the providers that not only meet your needs but also come at your price.
When you think about VoIP providers CloudTalk is one of the few products that come to mind, but there are major limitations like the inability to install CloudTalk from Zendesk, limited features, performance issues, and many more.
To help you decide, we will talk 👇 about important features, game-changing features, and checking how much it costs.
- Key features to look for: Identify the essential features your business requires in the VoIP system. This could include factors like call quality, collaboration tools, and integration capabilities.
- Game-changing features to look for: Look for features that go beyond the basics like advanced IVR, Call, and contact tagging which can significantly impact your business operations.
- Go for a free trial or demo: Test the potential of the service providers in a free trial or free demo. This type of feature evaluates the usability and effectiveness of the platform before committing.
- Check pricing structure: Understand the pricing models of the alternatives. Look for transparency in pricing to avoid any confusion or hidden costs. Ensure that the chosen solution fits with your budget.
- Evaluate customer support and reliability: Consider the level of customer support of the service providers. Reliable customer support can be crucial, especially during system setup or if issues arise.
Conclusion
CloudTalk is one of the top players in VoIP industries, but there are more worthier service providers in the market. You can go for features like features, customer support, free demos, etc
While telecommunication providers like Twilio, and Ooma Office provide lots of features, KrispCall stands as our top choice for CloudTalk alternatives and competitors with rich solutions like Bulk SMS, Virtual receptionist, and VoIP softphone including 24/7 human support.
KrispCall gives you communication solutions for just $15 per person each month, and you won’t find a better deal when it comes to features.
FAQs
What is CloudTalk used for?
CloudTalk is a cloud-based virtual phone system that offers a variety of features to help teams manage their call more effectively and efficiently CloudTalk is mainly used for making and receiving calls, providing analytics, integration with other tools, and many more.
Is CloudTalk free?
No, the CloudTalk price starts from 25$ per month for the most basic plan. For an advanced plan, you have to pay more.
