OpenPhone Pricing: Can It Beat KrispCall?

In today’s communication market, virtual phone systems are everywhere, establishing themselves as the best. Talking about their availability and services, there are several virtual phone providers who are waiting to help you in every way possible.

Similarly, before selecting a virtual phone system, we humans compare one with another and choose the one with the best features and pricing. You must have heard about KrispCall and OpenPhone; both are lead virtual phone providers. 

In the same context, let’s compare KrispCall and OpenPhone in terms of their pricing and see if OpenPhone pricing can beat KrispCall or not.

OpenPhone Plans and Pricing

OpenPhone is a modern VoIP platform that benefits your business with features like customer contact properties, call recordings, and AI transcriptions to improve customer interactions. It also offers transparent pricing and a simple setup.

Similarly, it offers team analytics, call recordings, and text messages to help you and your business team make informed decisions and improve performance. The plans and pricing of OpenPhone differ according to your business requirements and are divided into three plans:

1. Starter plan: $15/user/month (billed annually)

The starter plan contains basic features, especially for small-scale businesses. In the case of a small business, it does not need many features. Some of the features provided by the starter plan are:

• One new local or toll-free phone number per user
• Calling and messaging to US and Canadian numbers
• Voicemail transcripts
• Port phone numbers from other carriers
• Shared phone numbers with a limit of 10 users
• Snippets and AI message responses
• Manual call recording, auto-replies, and scheduled messages

2. Premium Plan: $23/user/month (billed annually)

This premium plan has more features than the starter plan that will help your business grow more advanced. Some of the features that the premium plan delivers are:

• Starter plan features
• Unlimited shared phone numbers
• Automatic call recording
• Phone menus
• AI call summaries and transcripts
• Group calling, call transfers, and custom ring orders
• Integration with HubSpot, Salesforce, and Gong
• Analytics and Reporting
• Standard Support

3. Enterprise Plan: Contact Sales for the Price

This pricing plan is customizable according to your business needs, but you need to contact the sales teams of OpenPhone to purchase the plan. Similarly, this offers you features of both a starter and premium plan, plus you can add more features based on your business needs. 

This enterprise plan is purchased mainly by companies with complex requirements. Some of the extra features you get while buying this plan are:

• Custom contract and pricing
• Dedicated Account Manager
• Priority support
• Standard Support

Additional Costs

OpenPhone offers you some additional settings with some additional charges, and some of them are:

1. Additional phone numbers: $5/month
2. Messaging fee: $1.50 – $3 / month (large US cell carriers)
3. Carrier review and setup fees: $19 one-time
4. International calling & messaging: prices vary based on the country (billed per minute)

Free Trial or Demo

OpenPhone provides its users with a 7-day free trial.

KrispCall Plans & Pricing

KrispCall is a cloud telephony system for your business. KrispCall’s pricing plans offer several features in different price ranges.

In KrispCall, you can find the pricing plan is categorized into monthly and yearly. When you pay annually or yearly, you may see a little cheaper than you pay monthly. Moreover, they even provide customized plans that you can choose based on your business needs and requirements.

KrispCall’s pricing and plans are described below. You can choose the one that is best for your business.

1. Essential Plan: $12/user/month (billed annually)

KrispCall’s essential plan offers limited features applicable to small-scale businesses, startups, and freelancers. Some of the features provided by this essential plan are:

• Advanced call-handling features like Call Forwarding, Listening, Barging, Blocking, and Whispering are included in the essential plan.
• Number sharing.
• IVR features.
• Custom Caller ID
• Call Analytics for better customer experience.
• DND for phone numbers and callers.
• International Messaging (US & Canada)
• Internal Reply Thread
• SMS and MMS messaging features.
• Notes in Callbox and Dialers
• Voicemail and filter.
• Integration with Hubspot, Pipedrive, Zapier, Microsoft Dynamic 365, Nimble CRM, and many more
• Multiple Agents and Agents Groups are effective for call centers.

2. Standard Plan: $32/user/month (billed annually)

KrispCall introduced this standard pricing plan mainly for medium-scale businesses and call centers. It includes all the features from the essential plan plus:

• The number of users is unlimited
• Recording Playback Fast Forward
• Pause and Resume Call Recording
• Bulk SMS
• Call Recording and Storage are unlimited
• Call Transfer
• Integration with Slack is available

3. Enterprise Plan: Custom charges

KrispCall’s enterprise plan is for companies with changing requirements. Similarly, this plan allows you to customize it according to your advanced requirements. To purchase this plan, you must contact KrispCall’s sales team and provide them with information about your business needs and requirements. Some of the features of enterprise plans are:

• Both essential and standard plan features, plus
• Developer Support
• Dedicated Account Manager
• Customizable feature option

If you want to purchase any of the KrispCall plans and are unsure which one to choose, you can schedule a meeting with the KrispCall sales team and ask for a free demo. Remember KrispCall’s support team is available 24 hours a day. You can schedule a meeting with just a click.

Common Features Across All of KrispCall’s Plans:

There are many common features across all of KrispCall’s plans, and they are:

• Unified Callbox
• Call handling (call blocking, call listening, call whispering, call barging, call forwarding)
• Call Analytics
• IVR phone tree
• Custom Caller ID
• Integrations with several CRMs
• Do not disturb
• Multimedia Messages (MMS)
• Number Porting
• Multiple agents and groups

Which Is The Best KrispCall’s Plan?

KrispCall offers you three pricing plans, Essential, Standard, and Custom, based on different price ranges and the availability of features. The standard plan is the most popular or best KrispCall plan among the three.

Similarly, the Standard plan mainly focuses on mid-size businesses and call centers. Its pricing is $40 when billed monthly and $32 when billed annually, which is quite affordable for businesses. This plan offers almost all of the features except some, like developer support and a dedicated account manager.

In addition, the best feature of this pricing plan is the ability to add as many users as desired at the same price, as it offers unlimited user capacity. Also, it includes CRM integrations that help companies manage their sales pipelines, track customer interactions, and automate workflows. Furthermore, the API and webhook features enable businesses to integrate KrispCall with their current software, automating communication workflows.

Key Features of OpenPhone & KrispCall

KrispCall and OpenPhone are the best VoIP service providers, and it can be helpful to compare their key features when considering both.

Top OpenPhone Features 

OpenPhone provides businesses with several features, and some of the top OpenPhone features are:

• Unified Multichannel Communication: OpenPhone allows you to manage calls, texts, and group chats from a single app, streamlining communication for you and your team.

• Shared Inboxes and Team Collaboration: When it comes to the team, OpenPhone provides shared phone numbers and messages, allowing your team to manage calls and messages effectively.

• Call Recording and AI-powered Transcription: With OpenPhone, you can record calls for future reference or training purposes. Similarly, Openphone provides AI-powered call summaries and transcripts, making interaction more straightforward.

• CRM integrations: OpenPhone’s integration with different CRM tools and messaging applications allows you to centralize data and processes and carry out tasks smoothly.

• Team Analytics and Reporting: You must analyze your progress while running a business or a company. To help you with that, OpenPhone provides analytics and reporting features that enable you to make data-driven decisions.

Top KrispCall Features 

When talking about the KrispCall’s features, there are many features, and some of the top KrispCall features are: 

• Unified Callbox: It brings everything together: calls, text, voicemails, multimedia, and more in one box, making it easy to use and understand. This feature is a critical component that differentiates a KrispCall from others.

• Multiple Phone Numbers: KrispCall allows you to add multiple phone numbers to one contact. This feature assists users who want more unique numbers, while business owners use it to protect their privacy and personal information.

• Voicemail Greeting: KrispCall’s users take advantage of a unique feature known as voicemail greeting. This feature is a pre-recorded audio greeting the caller hears before beginning the conversation.

• Call Analytics: This feature allows businesses to collect various data about the caller. It assists your analytics team in acquiring insights based on call data, increasing business sales, and evaluating performance.

• Do not Disturb: DND mode temporarily disables all notifications, including calls, alerts, and SMS. It helps you reduce distractions and allow you to focus without interruptions. Similarly, using DND mode at work can increase your productivity by minimizing all of your distractions.

The abovementioned features are KrispCall’s top features. To learn more about KrispCall’s features in detail, you can visit the KrispCall website and check all the top VoIP features, including the pricing plans.

User Feedback Based on Price

Every product has pros and cons, and users give their reviews based on those. User reviews can be good or bad. Below are a few reviews about OpenPhone and KrispCall from the customer’s point of view.

OpenPhone Customer Reviews

As per the customer’s reviews on OpenPhone, it has received excellent customer reviews regarding its price and service. Many people are convinced about the cost and the services provided by the OpenPhone. They also mentioned that they can check their business numbers remotely.

Moreover, some also specified how much they love the new services and features.

KrispCall Customer Reviews

Regarding the KrispCall, users have been giving brilliant reviews for its price and service. Some specified the product and how good and helpful it was for their businesses after upgrading to KrispCall. They have also mentioned the features they needed to shift our PSTN contacts.

In addition, they were also happy about the customer service, mentioning how fast their problem was solved when they faced an issue. Users reported that using KrispCall for remote work has been a game changer. It makes the offshore team feel like they are in the same room.

Comparison Table

Here is the comparison table of OpenPhone pricing plans and features with KrispCall’s best pricing plan.

OpenPhone or KrispCall: Which Is The Right Provider for Your Business?

OpenPhone and KrispCall both use Voice over Internet Protocol (VoIP). Similarly, choosing the right provider between the two depends on various factors, such as your business’s needs and requirements, budget, and the features that can help your business grow. Here is a comparison based on key aspects to make the choice more manageable.

KrispCall’s essential plan pricing begins at $12 per month (billed annually), making it an affordable option for businesses, whereas Openphone’s starter plan starts at $15 per month (billed annually).

Likewise, Krispcall provides advanced features such as shared phone numbers, call/contact tagging, call notes, and many others available on OpenPhone. Furthermore, KrispCall has the unique features of call center solutions, live call monitoring, and a dedicated sales solution for small businesses that sets KrispCall apart from OpenPhone. This leads to increased productivity by eliminating the time spent switching between tabs. 

So, if you are looking for the best budget-friendly cloud telephony system for your business, KrispCall is the right option.

KrispCall Combines Superior Service with Affordable Prices

People love it when they pay less and get more. The same goes for the KrispCall pricing plan, as it provides very cheap and affordable pricing for its product. Similarly, KrispCall offers you its essential plan at just $12/user/month when billed annually. 

In addition, KrispCall provides its users with an insane number of features. With little investment, your business or company can reach a new level of customer communication. Moreover, you might need to upgrade the plan as your company grows. You can upgrade to a standard plan, which offers more advantages than an essential one. 

Also, you can customize the plan according to your business’s specific requirements and needs.

Asmita Pandey