11 Best VoIP Phone System for Retail Business in 2024

  • Last Updated: 26 Jan 24
  • 15 min read
Best VoIP Phone System for retail business

Are you the owner of a retail business and thinking about changing your conventional phone? Seeking to implement a new cloud-based or the best VoIP phone system for retail business?

You won’t believe you’re going to save between 50-70% of your phone bills with advanced VoIP for retail features that will make your customers and employees very happy.

A cloud-based phone system helps to cut costs, enhance remote collaboration, and increase efficiency due to the wide variety of integrations with other software.

However, with the advancement of a cloud-based phone system, businesses such as retail, industries, and entrepreneurs can benefit from cloud-based phone systems or voice-over-internet-protocol (VoIP) services.

Keep in mind that there are hundreds of cloud-based phone system providers in the market, and each of them has its own features and pricing, which makes them unique. Yet, considering the right service provider can be challenging. 🤯

So, what to do next? 😵 Don’t stress, we have covered you all. In this article, you will learn

👉 Benefits of cloud-based phone systems for retail businesses
👉 Best VoIP phone system providers
👉 Key features of phone systems
👉 Why is it needed in the retail business?
👉Things to consider while choosing a phone system for a retail business

And many more! So, stick it till the end, and let’s go together on every topic smoothly.

What is a phone system for retail businesses?

A retail phone system is a combination set of various phone lines connected to manage inbound and outbound phone calls.

Every user can have their own separate phone connection and can get the benefits of the phone system’s features, including call routing, call recording, voicemail, call routing, etc. 📞

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Which phone system is best for retail businesses?

Well, there are only three different types of phone systems that businesses and different people use worldwide. They are:

  • Plain Old Telephone Service (POTS)
  • Private Branch Exchange (PBX)
  • Voice over Internet Protocol (VoIP)

Among these three, VoIP has made its mark at the highest level. It is considered the best phone system in terms of technology, pricing, and flexibility.

It is the most pleasing wireless phone system for retail shop that works with the support of an internet connection rather than a copper wire connection. It can be said that it is superior to POTS and PBX.

VoIP is affordable, has a cheaper monthly subscription, and each phone call charge, especially for international phone calls, is way cheaper than the traditional copper-based phone line systems.

Don’t forget that VoIP is enriched with a set of advanced features and services that can be beneficial to your retail business.

Looking at the statistics, VoIP phone systems help save 90% on international calls, 75% on operational costs, 40% on local call bills, and 30% on overall phone bills.

📖  Also Read: Top 10 reliable phone systems for law firms

What are the best VoIP phone systems for retail businesses?

As you can see, the cloud-based phone system market is expanding and improving. The majority of industries, including retail, are migrating to the cloud from traditional phone systems because cloud phones offer more features with less work.

On the market, there are hundreds of cloud-based phone service companies. You may find it difficult to make a decision.

We’ve produced a list of the top VoIP phone systems for retail businesses to make things easier for you.

While compiling the list, we took into account several aspects that play a significant part in determining which option is ideal for you, including

  • Features and Services
  • Monthly Subscription
  • Clients’ Feedback
  • Security
  • User Interface
  • Uptime, and many more.

🧐 Also Read: Which cloud-based phone system is best for small businesses

Without further ado, let’s dive into the list.

11 best VoIP phone systems for retail businesses in 2024.

There are many VoIP phone systems for retail businesses that you can find on the market. But considering the different aspects, here are the different types of VoIP phone systems for retail businesses in 2024.

1. KrispCall

KrispCall is the best phone system for multi-store retail businesses. It is simple to use and joyful with a unified callbox. Overall, it is a one-stop cloud service provider and a reliable call center software for retail businesses.


It provides business communication with low-cost subscription packages, comprehensive functionality, and solid security. With its strong auto attendance features, KrispCall can also be used as an automatic call system for retailers.

Features of KrispCall:

Major features of KrispCall:

  • Call forwarding
  • Number Porting
  • Call recording
  • Click-to-widget
  • Uptime
  • Virtual phone numbers
  • Voicemail

Packages & Pricing:
Starting at $12/user/year

2. Nextiva

Nextiva is a cloud-based phone system that helps retail businesses connect via VoIP for retailers more effectively.


It combines several communication channels to acquire data from various sources to provide the best possible business outcomes. Nextiva is relatively simple to set up and use for day-to-day operations.

Features of Nextiva

Major features of Nextiva:

  • Call recording
  • Auto-attendant
  • Online faxing
  • Call forwarding
  • Web conferencing

Packages & Pricing:
Starting at $30.95/user/month

3. RingCentral

RingCentral is the most popular cloud communication service provider for retail businesses. It is equipped with a robust Message Video Phone (MVP) platform.


Its versatile and cheap services replace on-premise PBXs as well as video conferencing tools. It has powerful features, including third-party app integration, which allows you to access everything from one spot.

Features of RingCentral

Major features of RingCentral:

  • Call Screening
  • IVR
  • Call forwarding
  • Videoconferencing
  • Call monitoring
  • Third-party integration

Packages & Pricing:
Starting at $29.99/user/month

4. Ooma

Ooma is an easy-to-use corporate VoIP service for retail businesses. It provides robust voice and collaboration capabilities for flexibility, and scalability.


It’s simple to get up and requires no contracts or obligations. It has adequate functionality to provide a stable calling experience.

Features of Ooma

Major features of Ooma:

  • Ring groups
  • Videoconferencing
  • Call recording
  • Call blocking
  • Virtual Receptionists

Packages & Planning:
Starting at $19.95/user/month

5. Talkroute

Talkroute is one of the easy-to-use VoIP phone solutions for retail that provides a unified platform for retail business from anywhere.


It is accessible for Android, iOS, and the web with great and advanced features at affordable prices.

Features of Talkroute

Major features of Talkroute:

  • Meeting
  • Call forwarding
  • Call menus
  • Call transferring
  • Reporting

Packages & Pricing:
Starting at $19/user/month

6. 8×8

8×8 is a significant cloud communications SaaS company. It provides cloud-based phone systems for retail businesses. It manages the workforce to allow users and teams to collaborate more quickly and be more productive.


Its real-time analytics provide information on channels and interactions, allowing you to improve business communication.

Features of 8×8

Major features of 8*8

  • Call recording
  • Call forwarding
  • Ring group
  • Call monitoring
  • Voicemail

Packages & Pricing:
Starting at $15/user/month

7. FreshDesk

Freshdesk is a robust cloud-based phone solution for companies of all sizes, including retail businesses. It handles ticket resolution by transforming all requests received via phone, chat, and other channels into tickets.


It’s ideal for retail businesses with a high volume of inbound calls and inquiries. It excels in automating workflows, managing self-service, and calculating metrics for omnichannel support.

Features of FreshDesk

Major features of FreshDesk:

  • Chatbot
  • Omnichannel
  • Custom reports
  • Team huddle
  • Scheduling Dashboard

Packages & Planning:
Starting at $29/user/month

8. GoTo Connect

GotoConnect is the best phone system for small retail businesses, including a versatile and all-in-one communication platform. It stops the hassle and expense of managing many collaboration solutions by consolidating everything onto a single platform.


You can manage phone calls, messaging, and meetings from any location and on any device because of its one administration portal.

Features of GoTo Connect

Major features of GoTo Connect:

  • Call forwarding
  • Virtual voicemail
  • Call routing
  • Call filtering
  • Auto-attendant

Packages & Pricing:
Starting at $24/user/month

9. Phone.com

Phone.com is the most cost-effective cloud communication phone system provider on the market for small retail businesses and is the overall best VoIP phone service provider.


It provides tools to integrate voice, text, and video. Its unified features let you connect with your teams from wherever you are.

Features of Phone.com

Major features of Phone.com

  • 24/7 bilingual customer support.
  • Videoconferencing
  • Text messaging
  • Call queueing
  • Call forwarding

Packages & Pricing:
Starting at $12.99/user/month

10. Vonage

Vonage is a smart, unified communication platform for retail businesses. It has all of the features you’d expect from a business phone system.


Furthermore, you can quickly grow users according to their needs. Vonage offers outstanding online customer service through a variety of communication options. It provides 99.99% uptime for higher productivity.

Features of Vonage

Major features of Vonage:

  • Call tagging
  • Click-to-dial
  • Call forwarding
  • Call recording
  • Call blocking

Packages & Pricing:
Starting at $19.99/user/month

11. Grasshopper

Grasshopper is also known for the entrepreneur’s phone system. It encourages companies to focus on making small and mid-sized retail businesses appear more professional, efficient, and corporate.


However, it only provides incoming calling services, not outgoing, which is a key distinction for anyone considering this VoIP provider. Inbound services are sufficient for many small firms, but outbound calling is frequently required for larger companies.

Features of Grasshopper

Major features of Grasshopper:

  • International Call Forwarding
  • Customized and toll-free vanity numbers
  • Voicemail
  • Call logs
  • Auto-receptionist

Packages & Pricing:
Starting at $29/user/month

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Why do retail businesses need a cloud-based phone system?

Retail businesses, especially the larger ones, receive a regular stream of phone calls. The standard VoIP phones for retailers does the job, but they are severely limited.

As a result, switching to cloud-based phone systems is the best approach to get the most out of your phone system. It provides several advantages to retail businesses that are not available in traditional systems.

Benefits of cloud-based phone systems for retail businesses

Here are some of the benefits of cloud-based phone systems for retail businesses:

  • Affordable

Cloud phones have reasonable call rates and pricing plans (especially international calling rates). They are more than 50% less expensive than standard telephone systems. That means you’ll pay a lot less and be able to handle a lot more calls. By moving to the cloud, you will also avoid the cost of additional hardware requirements.

  • Flexibility

The most common advantage of cloud phones is that they are portable and may be used at any time and from any location. We already know that a virtual phone system relies on the internet to function. Users can use it from anywhere as long as they have access to the internet. It allows for remote learning and working from home.

  • Advanced Features

Cloud-based phone systems offer several useful features that enhance the entire phone system experience. Advanced features include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), CRM connection, number portability, and more.

  • Reliability

You’ll need to add or remove users from the phone system from time to time. Simply press a few buttons on your cloud phone dashboard to accomplish this. You can add a user, give them credentials, and they’ll be able to use their existing device to access the dashboard.

  • Advanced Security

Cloud-based phone systems that are very secure use various layers of security encryption to protect themselves from security threats and difficulties. Hackers will be unable to obtain sensitive information or listen in on your discussions as a result of this. Many systems use two-factor authentication to prevent unauthorized devices from logging in.

👀 Also Check Out: Top 30 VoIP Questions to Ask Before Implementing & Selling VoIP

Key Features of phone system for retail business

Advanced features are one of the most appealing aspects of a cloud-based phone system. Numerous features are both versatile and trustworthy. They improve the caller’s experience. Here are some of the key features of the cloud-based phone system.

  • Call routing: It allows the phone system to automatically queue and distribute inbound calls. It routes calls to the most relevant agent based on a set of established rules and criteria.
  • Call forwarding : A cloud-based phone system provides features for inbound phone calls. You have the option of forwarding calls to any phone number you want.
  • Voicemail: Using voicemail, the phone system may store and listen to voice messages left by callers. It is triggered when a phone rings but no one answers it. To begin storing voicemails, you must first activate the service.
  • Calls Recording: Another advanced feature of the cloud-phone system is that it records phone conversations. It frequently records active phone calls or conference calls and saves the recording as a digital file that you can access at any time. Calls can be recorded and then transcribed.
  • Contact Tags: Custom tags are applied to contacts via contact tags. It delivers easy-to-understand but reliable contact information. It allows phone systems to sort contacts into categories.
  • Call-to-action Widget: The click-to-call widget, also known as a click-to-dial widget, is a button that is displayed on your website and allows people to call you immediately by clicking it. It can also request that the visitor give their name and phone number to receive an immediate callback.
  • Number Porting: It is the most unique feature of a cloud-based system where users can move their existing phone number from their current phone service provider to a new phone service provider. When you port a phone number, all of your existing data is transferred to the new platform as well.
  • Third-party app integration: Most cloud-phone systems are integrated with third-party apps, which allows phone systems to connect with CRM, collaboration, and other third-party apps in the system. It allows consumers to use all of their apps on a single platform instead of switching between them.

👉 You Might Like: Best Phone System for Schools and Colleges

Things to consider while choosing a phone system for a retail business

Although we have made things easy for you by offering a list of the top phone systems, you may want to conduct your research to find your ideal system. When considering phone systems for retail businesses, there are a few factors to keep in mind. They are as follows:

Features and services: Ensure that the phone system includes all of the features and services that you use daily.

User Interface: Try out the phone system’s user interface by signing up for a trial period. Make sure the user interface is simple to use and appealing to the eye.

Security: To prevent unwanted access, check the encryption and security measures implemented on the phone system.

Uptime: Determine the phone system’s uptime percentage to ensure that the system is reliable.

Pricing and Packages: Compare the prices of the different subscription plans to find which one is the cheapest for you. For additional information, submit a quote request.

Customer Service: The phone system must provide customer service 24 hours a day, seven days a week. Request assistance several times to gauge the level of assistance.

Feedback: Read all of the feedback and look at the ratings to see if the phone system is good.

In a Nutshell: Cloud-based Phone Systems are the New Future.

When it comes to using VoIP for retail to perform day-to-day administrative operations, retail businesses are much more advanced and need special care. To keep information flowing smoothly, they must communicate with staff and customers frequently.

From pricing to services, a cloud-based phone system offers various advantages to the company. As a result, investing in a proper company phone system will improve your call-handling experience.

For you to pick from, we’ve compiled a list of the top phone systems for schools and universities. You can also choose one on your own by studying crucial factors that go into creating an optimal phone system.

To learn more about it and delve deep into its features, you can schedule a free demo.

Also Check Out: Future of VoIP Industry: Top 10 Rising VoIP Trends to Watch


How much to set up a phone system for retail business?

It depends on the phone system and the packages that you’re going to choose. KrispCall is one of the leading cloud-telephony communication platforms, serving 100+ countries at affordable prices.

Which is the cheapest VoIP business phone service?

The cheapest VoIP business phone services are phone.com, KrispCall, and Ooma, with some advanced and unique features.

Which is the best telephone system for a small business?

The best telephone systems for a small business are KrispCall, Nextiva, RingCentral, Talkroute, and many more, with their interesting and exciting features.
Arun Chaudhary

Arun is SEO Analyst at KrispCall. He has written in extensively in the field of cloud telephony and call center solutions.

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