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12 Best VoIP Phone Systems for Hotels & Hospitality Industry



Best VoIP Phone System for hotels

One of the most impactful factors in the hospitality industry is communication.

Poor communication between your hotel business and the customers is directly going to affect the business, and that is why you need to change your old hotel phone system. 

No matter what type of hotel, whether small or large, one should briefly consider the phone system for hotels. In addition to making and receiving calls, the phone system has changed in many ways. 

Today, it connects customers with hotel staff in one call, provides online delivery services, gives great customer support and follow-up, online booking, and many more with its automated IVR menus, aids through call logs, requests for booking, payments, and the list continues…

In this blog you find:

  • What is a hotel phone system
  • Types of Hotel Phones 
  • Best VoIP Phone System for all sizes of hotel
  • Top features you need to look at before buying a hotel phone
  • Tips to Buy the perfect phone system for hotel
  • And lot more

Let’s get started! 

What is a Hotel Phone System?

A hotel phone system is a telecommunications network that allows for efficient communications between guests and hotel employees. 

Different hospitality phone systems have different interesting features, such as customized caller ID, which allows hotel employees to know which guests they are talking to, so they can be as helpful as possible.

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12 Best VoIP Hotel Phone Systems

There are various best phone systems available in the hotel businesses that provide customized features to the business presence, improve customer experience, CRM, and many more. 

So, here are the top 12 best phone systems for your modern hotel.

1. KrispCall

KrispCall is one of the best cloud-based hotel phone systems that can support enhancing your hotel management businesses with the best voicemail greetings features, auto attendance, call routing, and many more. 


It helps to grow your business with you together with call center services for hotel management, tourist industries, and commercial management.


You can find every feature that you need for developing your business faster, efficiently, and effortlessly with KrispCall. Here are some of the features of KrispCall are:

  • Making and receiving calls
  • Call recording 
  • Call logs
  • Call tag
  • Sending and receiving texts
  • Listening to voicemail
  • Company Directory 
  • Caller ID
  • Contacts 

With all these advanced features, KrispCall provides various advantages that can one of the best VoIP phone systems for hotels.

KrispCall Prices

The price category of KrispCall is as follows: 

  • Essential: $15 monthly/user
  • Standard: $40 monthly/user
  • Enterprise: Customized solution.

2. Mitel 

Mitel’s hotel phone system software sets it apart from the competition. It provides an easy-to-use software program that allows employees to check-in visitors swiftly, manage cleaning and maintenance schedules, and even set room status while the cleaning crew is at work.

MiCloud Connect, Mitel’s VoIP phone system provides a hotel phone system for 150 rooms and allows hotel rewards phone system to build their own phone system with a variety of connectors, including Outlook and G Suite.

Voicemail transcription, on-demand call recording, and archiving are included in the Premier and Elite subscriptions. 

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Additionally, a variety of hotel phone system bundles are also available, with touchscreen and non-touchscreen phones. All of these are useful tools for hotel receptionists to use. 

Mitel Features 

Mitel phone system for hotel features are:

  • Voice Calling 
  • Call recording 
  • Call Analytics 
  • Call Recording 
  • Call History 

Mitel Pricing

The price category of Mitel is as follows: 

  • Essential: $20.99 monthly/user
  • Premier: $26.59 monthly/user
  • Elite: $38.49/monthly/user.  

3. Webex 

Webex Calling is a cloud-based phone service that may be used to complement or replace an existing PBX.

WebEx Calling is a unified communications system that incorporates phone calls, video conferencing, team collaboration, and messaging into one convenient package.

WebEx Calling is a different product from WebEx Meetings, yet many customers use both, especially because Calling only permits six people to participate in telephone audio conferences.

Webex calling offers a variety of features and benefits from Cisco’s extensive experience and knowledge. It’s an excellent choice for hotel chains with several locations.

WebCX Features 

Some of the WebCX features are as follows:

  • Conference Call 
  • Voicemail 
  • Call Recording 
  • Conference Call

WebCX Pricing

The pricing category of the WebCX are as follows: 

  • Call plans: $17/month/user
  • Meet+Call Plan: $25/month/user
  • Enterprise Plan: Custom Quote

4. 3CX

3CX is the firm that has mastered the convergence of phone, fax, email, and instant messaging for the hotel industry. Its softphone provides all a hotel phone system should do, plus a lot more. 

Customers are unlikely to be satisfied with crackly, outdated analog phones if you are. But don’t worry: 3CX only provides VoIP services with exceptional call quality.


3CX only offers one hospitality solution: the 3CX Hotel PBX. Fortunately, regardless of how big or little your company is, this software-as-a-service (SaaS) hotel phone system expands nicely.

The 3CX Hotel PBX is available in both local and cloud-based configurations. The hosted services from 3CX are noteworthy since you may pick your host (which is not an option with other VoIP companies).

3CX features

3CX features for hotel phone system:

  • Call Analytics 
  • Call reporting 
  • Auto Receptionist 
  • CRM 
  • Digital Tool Integrations 

3CX Pricing 

3CX pricing & plans are categorized as follows: 

  • Standard License: £150.00
  • Professional License: £120.00
  • Enterprise License: £120.00

5. Nextiva

Nextiva is one of the best business phone systems. It provides four different business phone plans, all of which include unlimited voice and video calling. 

Higher-tier plans are more expensive, but they include more calling options, CRM interfaces, conference call participants, and toll-free minute limitations. 


Because of its Call Pop function, which gives beneficial information on incoming client calls, sales teams will find Nextiva’s higher-tier plans to be an excellent fit for their business phone needs.

Nextiva Features 

Some features of Nextiva for hotel and hospitality are

  • Video meeting 
  • Sales tools 
  • Service tools
  • Mobile App, 
  • Collaboration 
  • Call pop and many more. 

Nextiva Pricing 

The price categories of Nextiva are as follows: 

  • Essential: $18.95 monthly/user
  • Professional: $22.95 monthly/user
  • Enterprise: $32,95 monthly/user.   

6. Dialpad

Dialpad is popular in the market because of its artificial intelligence-powered business phone system. It includes AI features in all three of its business phone plans.

Dialpad refers to its AI-based features as voice intelligence and is one of the widely-used business phone systems for hotel agents. 

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Its voice intelligence features are designed to improve collaboration and help manage customer interactions, transcribe calls and send summaries to team members after the call is over. 

It also recommends the next steps in client interactions and provides speech coaching tips for 

future calls. These AI insights can be a valuable tool for growing your business.

Dialpad Features 

Some of the Dialpad hotel management features: 

  • Meeting 
  • Talk 
  • Message 
  • Ai sales 
  • Self-service, and many more. 

Dialpad Pricing 

The price categories of Dialpad are as follows: 

  • Standard: $25 monthly/user
  • Pro: $40 monthly/user
  • Enterprise: Customized solution.   

7. RingCentral 

RingCentral is a well-known name in the VoIP hotel phone systems business, with a variety of options for small businesses and organizations. 

It is also well-known for its dependability, features, and scalability. RingCentral has a high price tag, which makes people think twice about using it.


Its entry-level plans may be too expensive for ordinary small businesses, but its higher-tier plans may be a decent fit for large businesses looking for enterprise-level calling capabilities.

RingCentral top Features for VoIP phone system for hotel 

Some of the RingCentral Features are:

  • Team Messaging 
  • Collaboration 
  • Messaging 
  • Video Conferencing 
  • Integrated Apps, and many more…

RingCentral pricing: 

The price categories of RingCentral are as follows:

  • Essential: $19.99/user/month
  • Standard: $27.99/user/month
  • Premium: $34.99/user/month
  • Enterprise:$49.99/user/month.

8. AirCall

AirCall is a budget-friendly business phone system provider. Its standard plan, which is the most costly in our review, costs $40 per person each month and needs a minimum of three users. 


Businesses on a limited budget may be put off by the price, but those searching for application programming interfaces (APIs) and integrations might investigate Aircall. 

Essentials, the company’s most basic package, has over 80 business tool and app integrations, including Zendesk, HubSpot, Pipedrive, and Zoho CRMs.

AirCall Features 

AirCall’s VoIP phone system for Hotel features are

  • PowerDialer
  • IVR 
  • Call Routing 
  • Call Center Analytics 
  • CTI  Integration 
  • Click to Dial, and many more…

AirCall Pricing

The pricing categories of the AirCall are as follows: 

  • Essential: $30/user/month
  • Professional: $50/user/month
  • Custom.

9. Go to connect

Go to connect is rising with its affordable premium package in the business phone system market. Its  Premium package has over 100 features. 

goto connect

While the Premium plan’s beginning price of $30 per user per month for more than 100 users may exclude it from being a viable alternative for small organizations, looking for a small hotel phone system. It is an excellent choice for corporations, contact centers, and big sales teams.

Go to Connect Top Features:

Some of the Go to Connect features for the hotel are as follow: 

  • Cloud PBX
  • Call Routing 
  • Call-ID 
  • Call recording 
  • DND 
  • Video Conferencing, and many more…

Go to Connect Pricing: 

The pricing categories of the Go to Connect are as follows: 

  • Basic: $24/user/month
  • Standard: $29/user/month
  • Premium: $39/user/month

10. GrassHopper

Grasshopper is one of the leading and popular phone systems for any kind of wireless hotel phone system because of its budget-friendly packages and plans.

grasshopper virtual business phone system

Its price isn’t dependent on a per-user cost, unlike the other business phone companies in our review. Conversely, Grasshopper charges $29 a month for a single phone line and three extensions.

Its programs are customized to meet the needs of solopreneurs, startups, and small enterprises. That is reflected in its cost.

Grasshopper features a VoIP phone system for Hotel Phone System 

Some of the Grasshopper features are:

  • Desktop+Mobile Apps
  • Business texting 
  • Call forwarding 
  • VoIP+WiFi Calling 
  • Voicemail transcription  

Grasshopper Pricing: 

The pricing categories of the Grasshopper are as follows: 

  • Solo: $29/user/month
  • Partner: $49/user/month
  • Small Business: $89/user/month

11. Ooma 

Small companies will find the Ooma Office plan to be a cost-effective alternative. Many corporate phone companies employ a sliding scale for pricing, with the best monthly rates appearing as the number of users grows. 

ooma office cloud telephony video conferencing

Regardless of the total number of users, the Ooma Office plan is $19.95 per month per user. This makes it an excellent choice for small enterprises that don’t have the required number of employees to qualify for lower prices.

Ooma office plan features

Some of the Ooma office plans feature phone systems for hotels and hospitality are :

  • International Calling 
  • Internet Service
  • Live Demo
  • Video Conferencing 
  • Mobile App
  • VoIP Phone Number, and many more…

Ooma Pricing: 

The pricing categories of the Ooma are as follows: 

  • Ooma Office: $19.95/user/month
  • Ooma Office Pro: $24.95/user/month
  • Ooma Enterprises: $27.99/user/month.

12. Vonage

Vonage’s corporate phone system has significant Microsoft Teams connections as well as dependable, high-uptime service for VoIP hotel phone systems. 


Consider switching to a different business phone provider if your company has to use desktop phones with a low-cost plan because Vonage’s cheapest plan isn’t compatible with IP phones. Add-on features can significantly raise the price of its plans.

Vonage Features

Vonage’s VoIP phone system for Hotel are: 

  • Unified Communication 
  • Contact centers 
  • Communication API 
  • Team Messaging 
  • Video Collaboration, and many more…

Vonage Pricing: 

The pricing categories of the Vonage are as follows: 

  • Mobile: $19.99/user/month
  • Premium: $29.99/user/month
  • Advanced: $39.99/user/month.

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Modern Hotel phone system Top Most Features You Need to Look

It is important that you consider the features that will benefit your hotel’s business communication. Before purchasing a phone system for hotel business, here are a few features to consider. 

  • Auto Dialers

When you are unable to contact the second person within the ring time, the autodialer for the hotel business allows you to dial the number automatically.

  • Virtual Phone Numbers

Virtual phone numbers are online phone numbers given by cloud-telephony service providers for hospitality answering services.

  • Voicemail greeting

Personalized Voicemail greetings for hotel workers are provided by hotel business phone systems, a feature that leads to voicemail greetings for owners to obtain possible clients.

  • Mobile App

Your VoIP supplier should give you a mobile app that may be used as a phone system for hotels, homes, offices, and other locations.

  • Desktop App

You’ll need the desktop software to access VoIP services, which give better dependability and presence on desktop platforms.

  • Support Headsets ( Wired or Wireless)

Your VoIP service should be able to accommodate as many different types of headsets as feasible.

  • Video Conferencing

Every company, whether it’s a corporation or not, needs video meetings. This feature may be used to have video meetings to make key business decisions.

  • Virtual Receptionist or Auto-Attendant feature

You may rely on the virtual receptionist tools to receive incoming calls even if the managers and waiters are busy. The company’s total productivity improves as a result of this.

  • Call Recording Feature

Your hotel/hospitality firm may require additional workers in the future. Call recording may be used to train new employees on how to interact with clients over the phone by archiving previous conversations that can then be listened to by newer employees.

  • Call Forwarding Feature

You may divert calls to a different number using the call forwarding option in online phone systems.

  • Integration with POS software

In the hotel sector, point-of-sale software is critical. Its customer loyalty feature aids in the tracking of daily sales and the maintenance of relationships.

  • Unified Communications

A unified communication system (UCS) is a VoIP phone system that unifies many communication channels into a single platform for hotels.

  • Voicemail to email transcription

If you can’t hear your voicemails because you’re at a loud concert or somewhere else, you may have them transcribed to text and sent to your email, where you can see the transcribed message on your phone screen.

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Tips for choosing a hotel phone system to provide more customer support

Hotel visitors now demand a high level of customer service from the time they reserve their accommodation until they pick up their keys.

When it comes to choosing the ideal phone system for your hotel, you’ll need to think about a lot of things about your company and its future.

Call quality 

During your busiest times, your phone system should be able to comfortably handle all calls. If they’re having trouble, your system may need to be upgraded.


If you aim to develop your business with a hotel VoIP phone system, you should choose hotel guest room phones that can quickly adapt as your customer base grows.


Some hospitality phone systems may require a fully functional telephone system with a variety of accessories, such as point-of-sale capabilities, headsets for processing reservations, or voicemail.

Employee Training 

This is an important factor that is frequently disregarded. Consider whether or if your employees will require training on any new phone system, as well as how that training will be given. It’s always worth asking during installation whether your phone provider offers free training.


With so many customers possessing smartphones these days, they want greater flexibility in how they connect with your team and many methods to order services. One unpleasant encounter, such as being unable to contact the front desk or being placed on hold for an excessive amount of time when they want immediate assistance, can have a cascading impact.

Investing in a good hotel phone system improves the client experience and results in many great internet reviews.

Wrapping Up

VoIP systems can reduce employee workload and increase customer service over an old hotel phone system. KrispCall is one of the Cloud hotel phone systems most commonly used by Smart hotel owners. 

Using an internet phone system like KrispCall may help you increase customer service, service efficiency, and corporate success at your hotel.

As a cloud-based internet phone system that gives hotel phone numbers, KrispCall may be able to assist you in gaining more consumers on a daily basis.

It has capabilities like making phone calls and text messages, as well as hotel guests’ voicemail greetings.

Be smart and turn your desktop and mobile phone into a hotel phone system with KrispCall! Schedule Free KrispCall demo now!


🛎️ Which is the best phone system for small size hotel businesses?

KrispCall is a cloud-telephony service provider that provides virtual phone numbers for small size hotel businesses worldwide to all kinds of businesses.  

💰 How much does a VoIP phone system for a hotel cost? 

A hotel phone system costs between $12 (for essential) to $50 (customized solution) according to the size of your hotel if you’re looking for 50 room hotel phone system then the standard phone is for you neither you can have a customizable solution. 

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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