Best Virtual Receptionist Software for Small Businesses in 2023

In any office, the reception plays an important role in putting a good first impression on visitors and a receptionist is responsible for greeting them with quality services. 

Normally, a receptionist is an actual person but cloud technology has changed the landscape of reception by introducing live virtual receptionist software services.

Virtual answering service software or virtual assistant is a key element for showcasing businesses to the market using a well-structured script.

It is very beneficial for small businesses in driving their marketing and sales strategy. Ultimately, improving the quality of services in the most effective manner.

In this article, we have compiled the 15 best virtual receptionist software for small businesses by addressing all your necessary requirements.

We are going to help you with every doubt you’ve got.

However, in the first place!

What is virtual receptionist Software?

Virtual receptionist software (aka digital receptionist software) replaces the human receptionist of your company. Sometimes there are not enough employees to take the phones and deal with customer inquiries. This is where the concept of virtual receptionist services sounds productive.

It ensures all the inbound phone calls are answered. It is one solution to handle different tasks such as scheduling appointments, routing calls, delivering account information, and responding to emails. These are just some examples of its broad spectrum.

Virtual receptionist apps and programs are available in a variety of languages and can be customized as per the company’s requirements. The most modern smart business receptionist software can instantly gather information from customers and simulate a real discussion.

It optimizes the time constraint of receptionists and shifts their focus on improving services and products. Although you need to purchase the software, it is way cheaper than hiring an actual person.

The virtual receptionist offers a wide range of benefits to small businesses. Here are some of them.

Benefits of Virtual Receptionist on a Business Phone

Unlike an in-house employee, a virtual receptionist works anyways and in multiple companies.

It gives business flexibility to trained, high-quality customer service professionals on demand. And the business is only paying for the time they spend on the phone.

Some benefits of a Virtual Assistant are:

• Increased Credibility
• Maximize Return of Investment
• Enhanced team coordination
• Improve Customer Interactions
• Step-by-step direction to callers

Which business can benefit from Virtual receptionist software?

Virtual receptionist software on a business phone is a valuable asset for any type of small business. Here are some of the major businesses that can benefit from virtual receptionists:

• Legal
• Tech and IT
• Finance
• Education
• Real Estate
• Healthcare
• E-commerce 
• Marketing
• And So on…

Now, here comes the most awaited part!

How to select the best virtual receptionist service for telephone answering?

There are various ways to select a virtual receptionist service for telephone answering. However, a tool must provide proper customer service, communication, organizational skills, and multitasking ability.

Digital receptionist providers offer live chats, warm transfers, screening leads, and recording messages to display professionalism and trustworthiness.

Here are the important features that you need to consider before deciding to buy a smart virtual receptionist software for small businesses. They are:

• Interactive Voice Response (IVR)
• Automatic Call Distribution (ACD)
• Call recording
• Intelligent Call routing
• Unified communication
• Contact tagging

However, features are one of many factors that determine the quality of a top virtual receptionist software.

How we selected these top digital receptionist software?

The following are some major factors we considered while making the list of virtual answering software:

• Features and services
• Public reviews
• Pricing plans
• Customer support
• User Interface

Finally, we have shortlisted the following virtual receptionist software for you:

Best Virtual Receptionist Software & Services for Small Businesses [Free & Paid]

Some of the best virtual receptionist software are as follows:

1. KrispCall – Easy to use best for both startups, freelancing, small, and large firms
2. Ruby – Gives chances to make positive impressions on the customers.
3. Smith.ai – Has both part-time and full-time positions.
4. My Receptionist – Helps increase efficiency and grow the business.
5. Nexa – Brings up multilanguage receptionists
6. Davinci – Used for editing, correction of colors, graphics, audio posts, and visual effects.
7. ReceptionHQ – Provides answering solutions for calls and call services.
8. Grasshopper – Provides phone numbers for business purposes and can transfer the calls to your phone
9. Abby Connect – Serves as a superior solution for clients’ frontline teams
10. POSH Virtual Receptionists – aims to please clients with professional caller interactions.
11. Unity Communications – Strengthens your business by rendering services like order processing, fulfillment, bookkeeping
12. PATLive – Customizes how to answer the calls, which gives you complete control.
13. Yodel.io – automated options with various functions that can improve your operations.
14. RingCentral– is a communications solution with voice, fax, text, conferencing, and web meetings.
15. VoiceNation – Extends your business hours and gives customers personal attention without adding personnel.

1. KrispCall

In our list, KrispCall stands as the best virtual receptionist phone system. It is a simple and easy-to-use platform that takes care of daily business communication.

As a receptionist, you need every piece of information right in front of you and KrispCall’s unified callbox allows you to do just that. It helps you effortlessly manage the call logs, voicemails, text messages, and contacts from the dashboard.

KrispCall offers intelligent call routing and interactive voice response. These two features are vital for handling the phone calls in a reception.

KrispCall offers call center software and contact center software that provides a valuable contribution for running the virtual reception services.

KrispCall Features

• Unified callbox
• IVR (Phone trees)
• Numbers shared 
• Intelligent Call routing 
• Call recording
• Sales automation
• Sales dialer
• Click-to-call widget
• Voicemail
• Contact tagging

KrispCall Pricing Plans

KrispCall’s price and plans for a virtual receptionist software start as:

2. Ruby

Ruby never lets business down to make positive impressions on the customers. It focuses on creating meaningful customer interactions in the technology-focused world. It builds trust, encourages customer loyalty, and generates potential leads.

Ruby is powerful software that forms an encouraging community to elevate the functions of virtual receptionists.

It can handle any changes easily for better task management. It provides automation that promotes fast development and better quality. Cost-effectiveness and security strength are some of the main reasons for its popularity.

Ruby is the specialized partner who makes each interaction effective for you and your clients. It assists businesses to greet callers, take messages, booking appointments, and transferring calls. It provides 24*7 live virtual assistants and chats.

Ruby features

• Proactive Chat
• Call Transfers
• Call routing
• Live virtual assistant

Ruby Pricing Plans

Ruby’s price and plans for a virtual receptionist software start as:

3. Smith.ai

Smith.ai enables you to professionally answer business calls, chats, texts, and social messages to customers.

Even when the receptionist is unavailable, it assists in booking appointments, screening callers, and logging details in the CRM as well as on your calendar.  

You can naturally welcome people using customized greetings and follow the script to transfer calls according to responses. It is a fun way to make an interactive conversation for attracting customers.

Smith.AI Features

• screen callers
• book appointments
• Instant log details 
• Voicemail Services
• 24/7 available Receptionists

Smith.AI Pricing Plans

Smith.AI’s price and plans for a virtual receptionist software start as:

4. My Receptionist

As the name suggests, My receptionist is a great virtual receptionist service for small businesses. From answering phone calls to front office support, it does everything that your in-office receptionist does.

It increases work efficiency and grows your business in a friendly manner. It makes sure the customers receive proper treatment so that you can focus on running the business. 

Hiring a virtual agent is much more cost-effective than paying an actual person. It adds many benefits such as cost savings, 24/7 Availability, and many more from a customer service point of view. It also has multiple language options and web chat services 

My Receptionist features

• Online Scheduling
• Appointment Reminders
• Secure Mobile Messaging

My Receptionist Pricing Plans

My Receptionist’s price and plans for a virtual receptionist software start as:

5. Nexa

Nexa is a virtual receptionist service provider that provides multi-language receptionists solutions to answer business calls. It focuses primarily on home services, insurance companies, and legal professionals.

Nexa has features like outbound callings for higher sales and marketing campaigns, mobile apps for remote access, and many more. It provides summarized information collected from the calls.

Nexa Features

• Appointment scheduling
• 24/7 available services
• Summarized reports

Nexa Pricing Plans

Nexa’s price and plans for a virtual receptionist software start as:

6. Davinci

Davinci is one of the top virtual receptionist software to businesses of any type. Its main highlight is its powerful customer care operations and secretarial tasks.

As with any live virtual assistant software, it focuses on providing the best customer calling experience.

Davinci is especially recognized for providing virtual office services to offices that means it is ideal for remote employees. Davinci provides affordable standard pricing plans with cheap calling charges.

Davinci features

• Virtual Offices
• Live Receptionist
• Meeting Spaces
• Live Web Chat
• Incorporation Services
• Auto Receptionist

Davinci Pricing Plans

Davinci’s price and plans for a virtual receptionist software start as:

7. ReceptionHQ

ReceptionHQ is another virtual receptionist software that provides answering solutions and services.

The businesses will primarily benefit from having friendly and professional Receptionist software that enhances the overall customer care services.

It offers you many of the features clients look forward to finding in virtual receptionist services.  It also offers affordable pricing plans based on the business size, which is also a plus point.  

It manages your call, transfer, greeting, forwarding, and using our online client portal or through iPhone and Android smartphone apps.

ReceptionHQ features

• Call scripting
• CRM software integration
• Flexible messaging feature
• Mobile apps

ReceptionHQ Pricing Plans

ReceptionHQ’s price and plans for a virtual receptionist software start as:

8. Grasshopper

Grasshopper is virtual receptionist software for small businesses. They offer phone numbers for business purposes and can transfer the calls to your phone for you to answer them from anywhere.

Grasshopper can change a mobile phone into a business phone, can provide a costless number, and have the capability to set parts and filter phone calls.

It provides the option to get a new number or keep their old ones and promote and communicate their services and products to customers despite the different time zones.

Grasshopper features

• Call forwarding
• Caller ID/Screening
• Call transferring 
• Call blasting feature
• Desktop application

Grasshopper Pricing Plans

Grasshopper’s price and plans for a virtual receptionist software start as:

9. Abby Connect

Abby Connect is one of the top online live receptionist software in the market. It provides powerful features for your professional and dedicated team to greet visitors with quality services.

Abby connect serves as a superior solution for clients’ frontline teams, consistently providing unparalleled customer-centric experiences. 

It collaborates to solve challenges and advance the business through innovation and creativity.

It impresses callers, saves time, and helps grow the business with the help of a dedicated team. It prioritizes customer encounters to grow satisfaction and revenue which leads it to focus on what you do best. 

Abby Connect features

• Multilanguage receptionists
• Scheduling appointments
• Receptionist teams

Abby Connect Pricing Plans

Abby’s price and plans for a virtual receptionist software start as:

10. Posh Virtual Receptionists

POSH virtual receptionists is an employee-owned virtual receptionist software that focuses on satisfying clients with professional caller interactions.

 It emphasizes financial interest where a professional team of live virtual receptionists is eager to answer the calls and schedule the appointments to be focused on other essential aspects of the business.

It schedules appointments and reminds the customers of upcoming meetings through outbound calls or messages. Inbound calls can be answered 24/7 through live answering anytime so the customer can enjoy good customer service.

POSH Virtual Receptionists features

• Scheduling appointment
• Customized call scripting
• Trained teams
• 24/7 available services

Posh Virtual Receptionists Pricing Plans

Posh Virtual Receptionists’ price and plans for a virtual receptionist software start as:

11. Unity Communications

Unity Communications is another good example of customer-focused virtual receptionist software. It provides powerful customer care services that could increase the productivity of employees as well as customer satisfaction.

It builds up the business by providing services like order processing, fulfillment, providing virtual customer care assistants, bookkeeping, managing refunds, and much more.

It provides services to manufacturing companies that increase productivity and sales with its services. 

Unity Communications features

• Refund management
• Virtual assistants
• Fulfillment procedures
• audio conferencing
• Call transfer
• Click-to-call
• Call forwarding
• Call recording

Unity Communications Pricing Plans

Unity Communications’ price and plans for a virtual receptionist software start as:

12. Pat Live

PATLive is well known for providing user-friendly virtual receptionist software. It enables  24/7 phone services, schedule appointments, take messages and do everything the client wants an e-receptionist to do.

It is the most recommended virtual receptionist service and works like a front-office agent. It provides a friendly service that significantly impacts every call that helps the business. 

It helps to customize how to answer the calls which gives you complete control. It provides a better experience that allows callers with many things an employee would do.

PATLive features

• Call transfers
• Appointment scheduling
• Lead collection
• Integrations
• Order processing

PATLive Pricing Plans

PATLive’s price and plans for a virtual receptionist software start as:

13. Yodel.io

Yodel is a cloud-based corporate phone solution that allows teams to handle inbound and outgoing calls. It offers a great virtual receptionist software for customer care agents to help the company communicate more effectively.

Services include taking calls and SMS, scheduling, reporting, and many more. There are automated options with various functions that can improve daily office operations.

It works with a trusted agent to assure the best call quality which delivers a dependent service available and secure calls.

It helps to impress the callers with intuitive voice-based save resources and IVR.  It lets the team cope with phone calls from the selected devices.

Yodel.io features

• Conversational IVR
• Slack integration
• Alert/notifications

Yodel.io Pricing Plans

Yodel.io’s price and plans for a virtual receptionist software start as:

14. RingCentral

RingCentral is the most popular business phone system. It is a dependable and easy-to-use platform for providing powerful virtual receptionist software.

RingCentral Virtual receptionist is an ideal choice for collaboration because it provides a comprehensive collection of features and tools at an affordable price.

RingCentral gives the liberty to connect and manage multiple devices, locations, and employees. It provides more detailed analytics, such as problem warnings, key performance indicators (KPIs), and qualified service reports.

It offers a mobile app for your iOS or Android smartphone. It has a strong third-party app gallery such as Salesforce, ZenDesk, Slack, and Okta that you can integrate into your systems easily. 

RingCentral Features

• Call routing
• Voicemail
• Video conferencing
• Interactive Voice Response

RingCentral Pricing Plans

RingCentral’s price and plans for a virtual receptionist software start as:

15. VoiceNation

We have reached the bottom of the list but that doesn’t mean VoiceNation is not as great as previous.

It is a well-known remote receptionist software provider that gives personal attention to the customers for giving customer satisfaction. 

It serves as a great tool to implement targeted campaigns. Also, provides better call performance and handling to give the best calling experience. 

This software helps present a strong image while keeping costs low and enhancing growth. It is flexible because of its fast services and support when the company needs it. It restores balance to your business.

They offer live call answering, multilanguage receptionists, free call patching, and order processing that supports the company with a custom virtual phone number to protect its personal information.

VoiceNation Features

• Call Patching
• Order Processing
• On-Call Scheduling
• Call Screening
• Online dashboard

Voicenation Pricing Plans

Voicenation’s price and plans for a virtual receptionist software start as:

To wrap up: The best virtual receptionist software is….

Virtual receptionist software is a modern solution for handling your office front desk. Giving a good first impression is important for generating leads and this software has all the features and services to attract visitors.

A virtual receptionist should be easy-to-use and interactive which is exactly what KrispCall is famous for.

The first attractive point of KrispCall is its clean dashboard called unified Callbox and secondly, it has powerful features and services for providing quality customer satisfaction.

KrispCall has attractive pricing plans that are both affordable and value-packed. Schedule a free KrispCall demo now to understand the best calling experience.