Best Auto Dialers for Insurance Agents

Are you an insurance agent who gets tired 😩 of dialing phone numbers manually? 

If yes, there is a solution, Auto Dialer Software, that can eliminate this problem. Auto Dialer provides an automated call system that automatically dials numbers from a given list🗒️. 

Insurance agents can reach their optimal efficiency level through this software. Eliminating the repeated task of dialing the phone number allows the agents to focus on other important tasks rather than just dialing numbers.

This article gives you a proper view of auto dialers, their types, pros and cons, why they benefit insurance agents, and details about the 9 best auto dialers for insurance agents.

What is Auto Dialer?

An auto dialer is an automated call system that dials phone numbers from a pre-recorded list and eliminates the need for manual dialing. It is designed to dial phone numbers from the given list automatically.

An auto dialer works by dialing numbers from the pre-recorded list and directing calls to the available free agents. Call Agents don’t have to dial the numbers or even pick up the call manually, as the auto dialer does it automatically.

Why do Insurance Agents require an Auto Dialer?

If you’re an insurance agent, you primarily require an Auto Dialer, which helps to streamline the outbound calling process. Before auto dialers, Insurance agents had to call different numbers manually, but now the repetitive task of dialing numbers has been automated. 

With auto dialers, insurance agents can focus on their major tasks rather than repeatedly dialing numbers. An auto dialer may be required for various purposes beyond an automated outbound calling feature. 

• Auto Dialer increases the efficiency of insurance agents by reducing the time-consuming tasks of dialing numbers and replacing them by auto-dialing the given list of numbers.

• Auto Dialer reduces the error of misdials and eliminates the problem of incorrect numbers.

• Auto dialer features like call recording, call forwarding, and call scheduling can help insurance agents manage calls and call-related data.

• Agents can access and handle client information more effectively by integrating an autodialer and CRM systems.

Auto Dialer Pros & Cons

Auto Dialer has been an excellent tool for enhancing agents’ productivity. It has revolutionized the working mechanism of call agents and boosted their productivity. However, as a powerful tool for call agents, it also has advantages and drawbacks. 

 👉 Here are some of the pros and cons of the auto-dialer.

Pros of Auto Dialer

Pros of using auto dialer for insurance agents include:

• Increased Efficiency: An auto-dialer allows agents to make many outbound calls in a short period of time, which can boost their efficiency.

• Automated Dialing: The auto dialer automates the dialing of numbers from a predefined list and eliminates the need for manual dialing.  

• Call Management Features: It offers various features and tools for insurance agents to ease the call management process. Features like call recording, call logging, call scheduling, etc., streamline the process for agents.

• Reduce Errors: Insurance agents have to deal with many calls, and dialing each phone number manually can be hectic and prone to error. Auto dialer eliminates this problem by ensuring that correct numbers are dialed.

Cons of Auto Dialer

Cons of using auto dialer for insurance agents include:

• Customer Annoyance: If you get regular calls from an unknown number, you will most likely be annoyed. Most people dislike getting unusual calls, so using the auto dialer at the right amount is essential. 

• Legal Concern: Auto dialer systems can hinder customers’ privacy and cause unwanted calls. Certain legal restrictions can also prevent auto dialers from working. Some rules that auto-dialers should work under are the Telephone Consumer Protection Act, Do-Not-Call, etc.

• Agent Burnout: As the agents are provided with an automated system, the work amount increases with the reduced dialing time. The auto dialer forwards the call to the idle agents so that no agents are free. This hectic, continuous work schedule may result in agent burnout. 

Types of Auto Dialer in the Market

First, you should know about the types of auto dialers available in the market. Using the right auto dialer for your business can improve your call management system and help agents achieve maximum results.

Various types of auto dialers are used to meet the respective needs of the business or the agents. 

There are four main types of auto dialers that are commonly used.

1. Preview dialer

This auto dialer gives the agents enough preparation time before getting into a call. The preview dialer works by showing a list of prospects to the agents, where they can review the prospect’s information for a predetermined time. This process helps the agents personalize the interaction with each individual customer and make the interaction more fruitful. 

Preview dialers give agents the advantage of learning about the customer before calling them, which can help them prepare for personalized interactions. 

2. Power dialer

This type of dialer automatically dials a number from a predefined list and sequentially dials another number immediately after one call has finished without wasting any time. 

It handles high call volumes, ensuring the agents are engaged without wasting time. It also lets the agents make many calls without manually dialing those numbers.

3. Predictive dialer

In this predictive dialer, the dialer dials multiple numbers that are higher than the number of available agents simultaneously. The predictive dialer assumes some calls won’t be answered, and if they are answered, it connects the answered calls to the available agents.  

This dialer helps to maintain the continuous flow of calls, as it dials multiple numbers simultaneously and increases the chances of reaching the customers. 

4. Progressive dialer

This dialer system dials one number per agent and waits for an agent to finish the call before automatically dialing another number. It not only automates the dialing process but also reduces the waiting time for agents to connect a call. It eliminates idle time as the available agents are always lined up for the call. 

This dialer reduces the call abandonment rate by ensuring that there’s always an agent available to handle the call. It enhances customer service as the customers don’t have to wait for an agent to be free.

👍 You might also like: Auto Dialer Vs Predictive Dialer: What’s the Difference

9 Best Auto Dialers for Insurance Agents in 2024

The service provider offers various types of auto dialer software, each with unique functionality and features to enhance the agent’s work.

Here are the 9 best auto dialers for insurance agents.

Auto Dialer	Scalability	Security Features	Pricing
KrispCall	Highly Scalable	Secure data protection	Low as $15/user/month
PhoneBurner	Scalable	End-to-end encryption	Low as $127/user/month annually
Nextiva	Suitable for growing enterprise-level agencies	Advanced encryption	Low as $18.95/user/month
JustCall	Suitable for agencies of all types	Advanced encryption	Low as $16/user/month
Five9 Solution	Scalable	Encrypted data storage	Low as $175/user/month
VanillaSoft	Suitable for growing enterprise-level agencies	Secure data handling	Low as $110/user/month
RingCentral	Scalable	Secure data encryption	Low as $20/user/month
Kixie	Scalable	Secure data handling	Contact customer support
Talkdesk	Scalable	Secure data handling	Low as $85/user/month

1. KrispCall

KrispCall is one of the leading cloud telephony systems that provides auto dialer facilities for businesses. It provides a unified callbox that helps agents manage all call functions and get related data in a single dashboard. Its auto-dialing feature eliminates manual dialing and increases agent call volumes.

KrispCall offers various advanced features to automate the outbound dialing process. It focuses on maximizing agents’ efficiency by introducing automation, skipping unanswered calls, and carrying out the next call without any time wastage. 

KrispCall also offers to send a ringless voicemail to leads, which somewhat eliminates customer annoyance.

Top Features

• Unified Callbox
• 24×7 Support
• Caller ID
• Call Listening
• Call Barging
• Voicemail
• Call Analytics
• Simultaneous Ringing
• Easy integration with CRM

Pricing

• Essential plan: $15/user/month
• Standard plan: $40/user/month
• Enterprise (custom) plan: Contact the support team

Competitive Advantage

• KrispCall provides virtual numbers for over 100 countries that help businesses to interact with clients at the international level.
• It has a very user-friendly interface. It provides all the call management operations on a single page, eliminating the need to switch pages.
• KrispCall offers more advanced features on the affordable plan than other auto dialers.

2. PhoneBurner

PhoneBurner is a cloud-based power dialer with built-in CRM integration. It prioritizes sales functionalities and offers features like a customizable dialer that allows customization options for call scripts and management. 

As an autodialer, PhoneBurner provides limited dialing modes, but it typically eliminates pre-dialing pauses and focuses on minimizing call drops. 

Top Features

• Built-in CRM
• Customizable Dialer
• Integration with DNC
• Customizable Dialer
• Unlimited Powerdialing

Pricing

• Standard plan: $127/user/month billed annually
• Professional plan: $152/user/month billed annually
• Premium (custom) plan: $169/user/month billed annually

Competitive Advantage

• It prioritizes sales-focused functionalities and offers features like unlimited power dialing for unlimited phone number dialing.

3. Nextiva

Nextiva is auto-dialing software with built-in DNC (Do Not Call) compliance. This helps agents use auto-dialing features under the regulation, ensuring that all legal and quality standards are maintained. It provides an internet-based communication platform suitable for call centers or businesses.

Top Features

• Easy Integration with CRM
• 24×7 Customer support
• Built-in DNC
• Call reporting
• Automatic call distribution (ACD)

Pricing

• Essential plan: $18.95/user/month 
• Professional plan: $22.95/user/month 
• Enterprise plan: $32.95/user/month 

Competitive Advantage

• It provides call management features like call distribution and dashboard reporting, which help agents manage calls more efficiently.

4. JustCall

JustCall is an AI-driven customer communication platform that offers complete auto-dialing facilities and streamlines outbound calling operations for agents. Its CRM integration ensures swift call management and workflow automation. 

Top Features

• Outbound calling & SMS
• Unlimited inbound calling
• Free local number
• Basic call & SMS analytics
• Core calling features

Pricing

• Essential plan: $16/user/month
• Standard plan: $29/user/month
• Enterprise (custom) plan: $49/user/month

Competitive Advantage

• It is a comprehensive cloud phone system that offers SMS automation and allows custom integration through a robust API.

5. Five9

Five9 is a predictive dialer that offers omnichannel communication platform support and allows agents to reach their customers through the preferred channels. This platform integrates with CRM and other software, allowing agents to access customer information and other communication facilities within the platform. 

Top Features

• Easy CRM Integration
• Workforce optimization
• Reporting and analytics
• Call recording
• Call history

Pricing

• Digital: $175 monthly
• Core: $175 monthly
• Premium: $235 monthly
• Optimum: $290 monthly
• Ultimate: $325 monthly

Competitive Advantage

• It provides omnichannel contact center solutions and includes advanced routing features.

6. VanillaSoft

VanillaSoft is a lead management platform that consists of preview and progressive dialers for automatic dialing services. It helps agents manage leads by providing a lead routing feature that routes calls to agents with the correct skill set and resources to tackle the problems.

Top Features

• Easy CRM Integration
• Progressive dialing
• Preview dialing
• Intellective Routing
• Lead and sales tracking

Pricing

• Starts as Low as $110 per month
• Contact customer support

Competitive Advantage

• It provides an efficient lead management platform for effective analysis of cold-calling campaigns.

7. RingCentral

RingCentral has been emerging as an auto-dialer platform that provides progressive, predictive, preview, and manual auto-dialing options. It is a cloud-based business phone system that focuses on offering a complete cloud communication solution, including video conferencing.

Top Features

• Easy CRM Integration
• Auto call recording
• Advanced call monitoring and handling
• Multi-site management
• Unlimited Domestics Calling

Pricing

• Core plan: $20 per month
• Advanced plan: $25 per month
• Ultra plan: $35 per month

Competitive Advantage

• It provides robust video conferencing capabilities and advanced features like AI-powered call monitoring.

8. Kixie

Kixie is an autodialer system that, when connected with other integrated CRM systems, helps automate dialing numbers and connect calls to available agents, thus improving sales and agent productivity.

Top Features

• Easy Integration with CRM
• Multi-line Power Dialer
• Click-to-Call
• Voicemail Drop
• Answering Machine Detection

Pricing

• Contact customer support 

Competitive Advantage

• It provides a multi-line auto dialing feature that increases call volumes and provides an efficient customer experience.

9. Talkdesk

Talkdesk is a cloud contact center solution provider providing a modern AI-powered platform to improve customer experiences. It is one of the most secure platforms, with numerous security certifications.

Talkdesk offers an overall auto dialing approach and a blended dialer that handles both inbound customer inquiries and outbound sales or marketing campaigns.

Top Features

• Easy CRM Integration
• Dynamic Caller ID
• AI-driven Automation
• Answering Machine Detection
• Campaign Management

Pricing

• CX Cloud Digital Essentials: $85 per month
• CX Cloud Essentials: $85 per month
• CX Cloud Elevate: $115 per month
• CX Cloud Elite: $145 per month

Competitive Advantage

• It provides multi-campaign management handling features that empower agents to create strategies to reach their prospects.
• It offers flexible preview and progressive dialing that maximizes the agent’s output.

Top Auto Dialer Features for Insurance Agents to Look for

Let’s look at some of the top auto dialer features that insurance agents should know about.

• Caller ID: The receiver can identify the caller by seeing the caller’s phone number and name. Businesses can also use it to match the prospect’s area code, increasing the prospect’s chances of answering the call. 

• CRM Integration: The auto dialer software can be integrated with the CRM system to streamline the calling process and to maintain quality customer service.

• Call Scripting: An auto dialer provides the call scripting feature to the agents. Using a preview dialer, the agents can get information about the prospect and write or plan to make the interaction more personalized and beneficial.

• Automatic Call Distribution (ACD): The auto dialer helps to distribute incoming calls among the agents by checking who is available to answer the call.

• Call Recording and Monitoring: This feature of the auto-dialer helps agents manage calls and their information. You can record and monitor the call, which can be useful for training and quality assurance.

What are the things to look for when choosing the best Auto Dialer for insurance agents?

Insurance agents have to deal with many tasks besides making or answering calls. So, it is essential to ease their calling process with an efficient power dialer. Choosing the auto dialer can help insurance agents achieve optimum call management results. 

The features that insurance agents should consider before choosing the best auto dialer software are discussed below.

• Integrations: One of the significant functions that the auto dialer should be able to perform efficiently is to integrate with your CRM system, marketing, finance tools, and other existing tools.

• Cost: A call center or insurance firm has an allocated budget to update its existing system. They can evaluate the cost and pricing structure of various auto-dialers to ensure the best solution for their firm. 

• Analytics and Reporting: As an insurance agent, you must gather enough insights about your insurance sales process. Choosing a robust auto dialer with an automated reporting tool can make the manual report error-free and advanced.

• Smart Routing: The auto dialer routes the call to the available agent with the right skills and resources to handle the customers. Appropriate agents are directed to the calls for the respective problem, which they can handle easily.

• Script Assistance: Consider getting an auto-dialer where the agents can get information about the prospect and write or plan to make the interaction more personalized and convincing.

Conclusion

The auto dialer can help insurance agents ease their tasks and reduce the number of errors. We also discussed that it must be used correctly since it might result in customer annoyance and even destroy the brand image. Using an auto-dialer eliminates manual dialing and routes the call to the available and skilled agents to solve a specific issue. 

Regarding solving issues based on autodialers, KrispCall emerged as a promising autodialer in the communication industry, offering features that have proven to be more beneficial for insurance agents than other software in the market. 

If you’re new to this platform, you’re here at the right time. Hurry up!!! Book a free session, as KrispCall has been providing a free demo session where you can gain valuable knowledge to kickstart your KrispCall journey and gather valuable information on advanced telephony and auto-dialing features. 

FAQs

Are Auto dialers illegal?

Auto dialers are not illegal, but their use is controlled to prevent unwanted calls and protect consumer privacy.

How much does an Auto dialer cost?

Generally, auto dialer costs range from $25 to $50 per month.

Are there some rules for auto dialers?

Yes, there are some rules that govern the use of autodialers. Some of the key rules are the Telephone Consumer Protection Act (TCPA) and the General Data Protection Regulation (GDPR).

How does an Insurance dialer increase agents’ productivity?

An insurance dialer can increase the agent’s productivity by improving the efficiency of the calls. Auto-dialing numbers can also reduce repetitive work, which saves a lot of time and, as a result, increases the agent’s productivity.

What do you mean by dialer in insurance?

An insurance dialer is a specialized software or technology used by insurance agents or agencies to streamline their outbound calling processes.