Are you looking 🔍 for new business communication and contact center solutions in this variety of options? 🤔 Or are you in a dilemma of thinking about which solution you need in a business phone system?
If you are looking to opt for either Aircall or Dialpad, we can help you make an easier decision by analyzing and comparing two unified communications platforms. 😍
In this blog, we’ll explore the key differences between Aircall and Dialpad. Also, learn which one better meets your business’s telephony 📞needs despite many options left.
🔑 KEY HIGHLIGHTS!
- Aircall’s business phone and communications platform is popular among small and mid-sized businesses. However, it is a little more expensive than other providers.
- Dialpad offers mobile functionality, allowing users to take calls and hold meetings virtually anywhere, making it a popular choice for remote workers.
- KrispCall is one of the best alternatives to AirCall and Dialpad contact centers.
AirCall vs. Dialpad: Pros
Are you wondering what each platform offers to improve your business communications? Then, without further ado, let’s look at each benefit and the best available features.
AirCall Pros
Besides fast connections and user-friendly interfaces, AirCall offers high call quality. Additionally, it offers seamless integration with tools such as helpdesks and CRMs, which can increase the productivity of organizations and contact centers. So, AirCall can be one of the best options for organizations that are constantly looking for fast and efficient communication.
With many features available to choose from, AirCall’s business phone and communications platform is a popular choice among small and mid-sized businesses.
AirCall Features
- Call analytics
- Call routing
- Automatic call distribution
- Call groups
- Call recording
- Call transcription
Utilizing these features, callers can easily reach the appropriate person with the help of these powerful call management capabilities. As a result, agents can learn more about calls and clients.
Here’s an AirCall pricing plan, which includes:
| Essentials (user/month) | Professional plan (user/month) | Enterprise |
| $30 | $50 | Contact sales |
In addition, you can pay 25% less for a year’s subscription to any plan than you would for a monthly one.
Dialpad Pros
Dialpad is one of the most adaptable and scalable communication solutions. With its offerings, businesses can have real-time transcription into calls, AI-driven insights for contact centers, and many more functionalities. As a result of these services, organizations should better understand their customer interactions, and agents can perform more effectively.
Being a UCaaS platform, no matter what platform you are on, you can use it to communicate effectively using many options, such as messaging, video, and voice.
In addition to its mobile functionality, Dialpad allows employees to work from their smartphones and desktop computers, such as Windows & Mac desktop apps, Android, and iOS. This ability to take calls and hold meetings virtually anywhere makes Dialpad a popular choice for remote workers.
Dialpad Feature
- SMS/MMS
- Voicemail transcription
- Call queue
- Call recording
- Auto attendant
- Conference call
- IVR
Aside from its ease of use, Dialpad has been applauded for its seamless integration with popular business tools/apps. This includes integrating CRM systems like Zendesk, Hubspot, Microsoft 365, Salesforce, etc.
Using artificial intelligence (AI), it offers functionalities like real-time agent assistance, transcriptions, and sentiment analysis. A communications and contact center platform that focuses on new, growing technologies is what makes Dialpad so appealing to organizations looking for a contact center and communications platform.
Dialpad offers three pricing plans.
| Standard (user/month) | Professional user/month) | Enterprise |
| $23 | $35 | Custom |
AirCall vs. Dialpad: Cons
Although Aircall and Dialpad are both excellent platforms with a broad range of advantages, they also have some downsides. After exploring the benefits of these systems, let us now take a closer look at their potential disadvantages.
AirCall Cons
Although Aircall has advantages, it also has limitations. Some users have reported frequent connectivity issues and a lack of control over calls from the admin panel.
Aircall has also been reported to have a problem with missed calls merging from the same number. It can be difficult to manage workforces when customers can’t find detailed statistics about individual agents.
The advanced features of Aircall are only accessible if businesses purchase additional modules. In general, it falls short of Dialpad in terms of AI functionality.
However, with a base price of $30/user/month, Aircall isn’t the cheapest option on the market. If your organization is budget-conscious or scaling, you may carefully consider all of your options.
Dialpad Cons
There’s no doubt Dialpad’s basic plan is cheaper than Aircall’s, but you get what you pay for. When it comes to integrating specific tools, Dialpad’s basic plan offers fewer integrations than Aircall’s. Moreover, customers have reported Dialpad’s integrations as problematic. Additionally, they have raised concerns regarding the quality of the calls, so potential customers should test it before signing up.
Most plans also lack 24/7 customer support, with Dialpad’s Pro plan being the only one to offer 24/7 support. Customer support is only available on weekdays for everyone else. In several reviews, customers have raised concerns about the company’s lack of responsiveness.
Compared with Aircall, Dialpad’s customer support is extremely unfavorable since Aircall offers 24/7 support to all its customers.
AirCall vs. Dialpad Vs. KrispCall Contact Center
Still can’t decide between these two options? It is worth mentioning that Aircall and Dialpad aren’t the only solutions on the market; there are many excellent alternatives as well.
Another good alternative to Aircall Vs. Dialpad is KrispCall, which offers many advantages over Aircall and Dialpad when it comes to unified communications.
| Feature | Aircall | Dialpad | KrispCall |
| Plan | Starter, Premium, Enterprise | Standard, Pro, Ultimate | Essential, Standard, Enterprise |
| Monthly Price (per user) | Starts at $30 | Starts at $15 | Starts at $15 |
| Restrictions | Limited integrations on the Starter plan | Limited features on the Standard plan | All features are included in every plan |
| Key Features | CRM integrations, call recording, voicemail transcription, CRM integrations, international calling | Call analytics, AI-powered call coaching, video conferencing, voicemail transcription | call recording, CRM integrations, international calling, voicemail transcription |
| Best For | Teams needing advanced features and integrations | Cost-conscious teams with basic needs | Teams of all types and sizes |
KrispCall Contact Center as an Alternate Solutions
If you are searching for an all-in-one contact center solution, KrispCall offers voice, voicemail, SMS, and team messaging under one roof, so you can use it for all your telephony needs. Employees and agents can interact across their preferred channels with a single login without switching between multiple tabs or apps.
This contrasts with Aircall and Dialpad, both of which have limited functionality. Even though both companies offer UCaaS services, neither is as comprehensive as KrispCall. In addition, there are some features that can assist you in enhancing your connections.
KrispCall Features
- Unified Callbox
- Phone number Sharing
- Live call monitoring
- Calls and contacts tagging
- Call Analytics
- Sales Call Recording
- Auto Attendant
KrispCall Pros
- You can choose a global number from more than 100 countries
- It enables automatic distribution calls using features
- It allows to tag users in calls and contact
Here’s what our customers say:
We had trouble securing reliable and trusted provider for Australia number, already tried several options, but lead to empty promises. Stumbled upon KrispCall, at first, there were quite some steps with documentation, but surprisingly enough, KrispCall delivers, and for Australia number, it really is legit and working one. – Sisi Florensia, Sales Manager, Hanza Telecom
Conclusion
Both Aircall and Dialpad stand out as viable options for small businesses and growing teams, particularly those seeking basic communication features. However, if you’re looking for a more viable option between both, then Dialpad is the best option for your customer.
On the other hand, KripCall is a promising alternative if you prioritize advanced features, reliable customer support, and pricing flexibility.
KrispCall offers a more comprehensive solution that provides greater value than both platforms offered by different companies. It is also worth noting that KrispCall has many integrations, such as Zapier, Pipedrive, Microsoft Dynamics 365, Integrately, and many more, so you can use it with the tools and solutions you already know and love.
As mentioned earlier, many great solutions are available today for communications and customer service. However, when you compare the available options, you will find that KrispCall is an excellent choice for organizations of all sizes.
FAQs
Which is better for my business: Aircall or Dialpad?
Aircall is known for its user-friendly interface and seamless integration with various CRM and helpdesk software, making it a good choice for businesses focusing on customer relationship management.
On the other hand, Dialpad offers beneficial advanced AI-powered features like real-time transcriptions and voice analytics. These allow businesses to focus on data-driven insights and collaboration.
What are the notable limitations of Aircall & Dialpad?
The notable limitations of both Aircall and Dialpad are the pricing structure and customization options for some other platforms.
Is Aircall or Dialpad suitable for sales and phone support teams?
Yes, both Aircall and Dialpad are suitable for sales and phone support teams due to their advanced features like call recording, analytics, and integrations with CRM systems. However, the choice depends on specific requirements and preferences regarding functionality and ease of use.
Which Contact Center should I choose, Aircall or Dialpad, regarding pricing?
It varies on your budget. If you have a budget constraint, Dialpad is the best option, offering a $15 monthly subscription. Keeping things aside, it also varies depending on the features and number of users.
Are there any better alternatives to Aircall & Dialpad that businesses should consider?
Other alternatives to consider include platforms like KrispCall, RingCentral, 8×8, and Vonage Business. These platforms offer similar features to Aircall and Dialpad and may provide different pricing structures or additional functionalities that better suit your business needs.
