What does “your call has been forwarded to an automatic voice message system” mean?

You must have at least once heard “your call has been forwarded to an automatic voice message system” while calling someone.

Ever wondered what that means? 🤔

First thing first, if you hear the statement [your call has been forwarded to an automatic voice message system], then you should know that the person you are trying to reach [ring] is unreachable unintentionally or sometimes intentionally. 

Unintentional forwarding may include cell phone power off, boarding an airplane, missed calls, driving law restrictions, phone number is deactivated etc.

In all those cases, you can leave the person a voice message that he can listen to at some point. 😊

Intentional or conscious forwarding means the person has intentionally forwarded the calls to the automatic voicemail message system. For example, the person you are ringing is on vacation and doesn’t want to be disturbed.

Let us dive into the matter in detail. 👇

What does “your call has been forwarded to an automatic voice message system” mean?

“Your call has been forwarded to an automatic voice message system” simply means that the person you are calling is unable to answer your call (at the moment) for various reasons.

In such situations, the phone system automatically redirects your call to a voice message system, where you can leave voice notes to convey your message or let him know of your difficulties reaching him. 

There are several reasons why your call will be forwarded to an automatic voice message system. 

For example:

• If a person’s phone is off or they turn it off, like when boarding a plane, calls go to voicemail automatically.
• If he or she cannot answer your calls on time (for example, while showering), the carrier (phone system) directs your call 📞 to his/her voicemail. 
• If someone intentionally doesn’t answer their cell phone, the phone system may forward incoming calls to their voicemail.
• If they have turned on airplane mode or Do Not Disturb Mode.
• The person you wanted to call didn’t answer, so your call has been recorded in the person’s log.
• If the person may have blocked your phone number or rejected/declined the call.

🔔 Don’t Miss: How to respond to a missed call by text or email professionally

When incoming calls are not answered for any reason, the phone carrier system will automatically forward those calls to the voicemail system.

The person calling has an option to either leave voice messages or hang up the call. Either way, the person who has missed or willingly left the call unanswered will be notified of those calls.  

What is an automatic voice message system?

An automatic voice message system is a type of platform or service that operates independently from specific devices. It’s usually offered as a Software as a Service (SaaS) model, which means it’s hosted, managed, and updated by the provider. Users can access this system through subscriptions or pay-as-you-go arrangements.

A Hands-free voice message system is more than just a voice message recorder [like mentioned above]. It facilitates users with attending forwarded calls [voice messages], scheduling callbacks, optimizing calls, increasing talk time, multiple routing, leaving voicemail messages, etc.

A voice messaging system is suitable for both personal and official [business] use. 

How does an automatic voice message system work? 

An automatic voice message system works by providing an option to record a voice message when the person you are calling is unavailable.

This recorded message is then stored in the system (usually in the cloud) and can be accessed by the recipient through their device, such as a cell phone or landline. The recipient can choose to listen to the message, set up a callback schedule, leave a voicemail in response, call back immediately, or ignore the message.

From a different perspective, the automatic voice message system enhances communication by allowing messages to be exchanged when instant communication isn’t feasible. This improves work efficiency and compatibility between parties.

Businesses often use automatic voice message systems to address customer queries, store messages, collect feedback and reviews, schedule callbacks, deliver mass messages, and advertise products. Overall, these systems improve customer experience and streamline communication processes.

Why are calls getting connected to the automatic voice message system?

Calls are getting connected to the automatic voice message system for several reasons including

• Recipient might not have answered your call or have busy line.
• Recipient’s phone might be switched off.
• They might have turned on DND (Do Not Disturb) mode, silent mode, or airplane mode.
• They might have activated call forwarding to direct their calls to voicemails.
• The person’s phone might have network issues.
• Your phone number might have been blocked by recipient.

If your call has been forwarded to voicemail, does that mean you’re blocked?

No, having your call forwarded to voicemail doesn’t necessarily mean you’re blocked. It usually means that the person you’re calling either couldn’t answer the call at that moment or has set their phone to automatically send calls to voicemail.

However, when your number is blocked, calls can still be forwarded to voicemail, depending on the blocking settings.

• If someone has blocked your number through their mobile carrier, you may hear a message like “Your call has been forwarded” or “Your call cannot be completed as dialed.” Generally, when you’re blocked by the carrier, leaving a voicemail is often not an option.
• If someone blocks you through their Android or iPhone settings, your call will be automatically forwarded to voicemail instead of ringing through. Depending on the carrier, you might hear “Your call has been forwarded to an automatic voice message system” or a similar message, or you may hear the person’s custom voicemail greeting. Interestingly, even if you’ve been blocked, you can still leave a voicemail.
• While hearing “Your call has been forwarded” may indicate that your call has been blocked, it’s important to note that there are various reasons why calls are directed to voicemail. Therefore, it’s not always accurate to assume you’ve been blocked if you hear this message—it’s a common recording and usually not a cause for concern.

Why is an automatic voice messaging system important for businesses?

Automatic voice messaging system plays a binding role in customer handling, call routing, storing customer messages, addressing their queries, advertising new products, and other aspects of customer-business relations. 

Small businesses can employ IT professionals to manually handle and route calls to dedicated personnel to address their needs. As the establishment grows with time, manual routing and handling calls become difficult, inefficient, ineffective, and unsatisfactory. Hiring more IT experts becomes expensive.

The best alternative is to deploy the automatic voice message system in your business to cut expenses and improve productivity, efficiency, and customer satisfaction. It helps customers through a series of steps to reach dedicated personnel who can address their problems in real time.

Businesses can advertise new services and products to their customers using IVR during pre-calls, offline voice messages, etc. However, the poor quality automatic voicemail inversely impacts the customer experience, leading to a negative impression on the customers and leads. 

If you implement a properly designed and well-functioning automated voice message system, your business will eventually profit from it.

Your business will gain revenue in time with great customer service as they are guaranteed to return for more, and you can easily convert leads into customers with proper advertising. 

Always let your customers know about the changes you are making in your business. If possible, gather their opinion and incorporate them in some way to make them feel a part of your business.

What are the uses of the automatic voice message system in business? 

An automatic voice message system is appropriate for all sorts of businesses. It facilitates communication with employees and customers and relieves the time spent delivering messages.

Establishments that need to communicate with their employees, customers, leads, Job searchers, partners, sponsors, etc., use an automated voice message system for the following reasons. 

1. Customer Communication  

An outbound automatic voice mail system lets businesses send multiple messages to customers within a few clicks. You can send fee reminders to customers with unsettled invoices. Users can use it to promote their new products and services or even the recent changes in the business system to their customers. 

The inbound IVR can guide callers to their required destinations to address problems and queries. Businesses can also promote [advertise] in the pre-call sessions and deliver important messages. 

2. Authorized lead outreach

Once you have the lead’s consent, you can deliver pre-recorded messages to the [lead] using the automatic voice message system. Businesses can send multiple messages to various [leads] simultaneously, saving time and improving effectiveness. 

You can advertise or promote your business, brand, products, and services legally with a choice of a scheduled callback or immediate connection with a live salesperson.  

3. Group Messaging and Updates

You can use the automatic voice message system to deliver messages in bulk or in a group with authorized participants. It is useful to convey messages swiftly with maximum effectiveness.  

4. Employee Communication

With time, an automatic voice message system has evolved to facilitate business meetings with features like message prompts, reminders, schedules, polls, and whatnot. You can broadcast messages to your employees to attend the scheduled meetings, take polls or surveys with automated features, and preset a contact list for quick reach and transmission. 

5. Dealings with job seekers

You can use the system to reach out and communicate with the job seekers at your company. Announcing and providing opportunities to the Job searchers to fill up the application and schedule callbacks can improve the customer experience.  

Wrapping Up

An automatic voice message system is an affordable mode to intercommunicate with the customers, leads, employees, sponsors, and job applicants, and it saves time and money.

Your company can benefit in abundance as it improves productivity, efficiency, and effectiveness. 

KrispCall provides you with the best automatic voice message system that perfectly fits your business. and is compatible with all types of companies, small or large.

The best thing is that KrispCall’s automatic voice message function delivers custom systems to meet your business needs completely for an affordable price. You can also get virtual phone numbers across the globe for your business with a customizable voicemail feature.

We will live up to your expectations. Book a demo now to check out those divine features. It will for sure bring a positive change to your business. 

FAQs

What does it mean when iPhone says your call has been forwarded to voicemail?

When your call is forwarded to voicemail, it means that the person you’re trying to reach isn’t available to answer the call at that moment. This could be due to various reasons. In such cases, the phone system automatically sends your call to a voicemail system. Here, you can leave a voice message to communicate your message or inform the person about your difficulty in reaching them.

Who can use the automatic voice message system? 

An automated voice message system is suitable for everyone. Users can use it for personal use, and businesses of all shapes and sizes can use the robotized voice message system.  

What are the top automatic voice message system providers?

Some of the best “Automatic Voice Message System.” providers in the business are:

•  KrispCall
• Vonage
• DialMyCalls
• DialPad
• CallMultiplier

Bivek Khatiwada

Bivek Khatiwada is a Senior Analyst at KrispCall with a wealth of knowledge in VoIP, virtual phone systems, and cloud call centers. His expertise allows him to elucidate the benefits and advancements of modern communication technologies.